Prinsotel Mal Pas4.0 out of 5.0
Recent guest reviews
Our 3 night stay was fantastic. Staff was helpful and gracious. Best showers in Europe. The included breakfast included European with great pastries, sliced meats and cheese a well as American with scrambled and fried eggs, bacon, sausage, waffles and more. The junior suite had a wrap-around balcony with two seating groups and a canopied queen sized bed. We hope to visit Alcudia again soon and will certainly return.
Last year I stayed in the Prinsotel in Menorca and decided this year to try this sister hotel in Mallorca. The hotel is smaller than the one in Menorca but runs in the same way. I spent 10 days half board during August at this hotel which is located in a quiet and residential part of Alcudia called El Mal Pas. From the hotel it is a short walk to a small local beach. The grounds and gardens of the hotel are immaculately kept and and are very attractive with lots of mature trees and plants. We had a basic room which was perfect - all white, very simple and clean with a very large double bed which I found very comfortable. The room had air con which was welcomed. Bathroom clean, good shower and clean. Staff were very friendly and keen to ensure we had a good stay. There was a choice of things to eat for breakfast with a range of breads and pastries, fruit - always freshly prepared melon and pineapple, coffee made from the gaggia machine if requested. Also always eggs and bacon on offer. Dinner again provided a good range to choose from - salads, pasta, fish, cold meats, cooked vegetarian and meat dishes. There were many desserts - ice cream, mousse, cakes, fruit , cheese, nuts etc. You certainly won't starve and as it is buffet service you can eat as much as you want and mix things up as you wish. We had a car which we took out each day to explore various beaches. the hotel provided bikes which you could use to visit Alcudia old town for example. We didn't need to buy an umbrella for the beach as the cleaners leave them out and we just recylced. There were tennis courts, a swimming pool and in the evening a bit of entertainment which was pretty low key and lasted for about an hour after dinner. It was quite enjoyable to either sit and watch/listen either up close or by the pool. What would have made this a five? Well, it would have been good if the dinner service finished later than 9pm and if the staff were not re setting the tables whilst you were eating. Also if you ate later you did not always have as much choice as if you had eaten earlier. Thank you for a very comfortable and enjoyable stay!
If you're looking for a quite and relaxing get away, this is the place for you. It seems to be geared towards German tourist. The grounds are impeccable and there is a playground and tennis court, bikes to rent and a swimming pool. The rooms are on the small size. I don't know if there are different sized rooms allowing families. The breakfast buffet was OK but the dinner buffet was a bit lacking variety and after the second night, we tried to change a dinner for a lunch on our half pension plan but were told we couldn't make changes. Dinner finishes at 9, when most Spanish tourist would be going out to eat. The atmosphere is definitely one of calm and relaxation until the point of almost being funny....realizing we were still in Spain but you could hear a pin drop out on the patio in the chill out section. A clown came in one morning during breakfast and there wasn't even a chuckle from anyone! The treatment of the staff was very professional and welcoming. There are two beautiful beaches, calas, walking distance from the hotel and also free parking nearby.
We stayed here to be close to the marina. Check in was managed well and the rooom was clean. The resort runs to a set of rules, once explained all is very good. For example, you need to pre order and pay for the mini bar, you have to pay a cash deposit for a pool towel, pay a daily charge to use the in room safety box. The pool is lovely and the grounds are so well maintained. Great place to sit and chill. Very easy to sit and read, have lunch etc. And you are well away from the crowds. You need a car.
We were staying at the hotel for a week, its an all inclusive type of a hotel. The photographer really did a good job, hotel is ok but everything is very small specially the room. It was ok but not great. Food Buffet Breakfast choices was good, many varieties. Dinner buffet was a bit boring, and tasteless. The vegetarian dishes were really poor, like no choice at all. The restaurant atmosphere was not great... it was also difficult to find a table outside on the terrace. Friendliness The staff were very friendly, most of all the front desk staff and the restaurant staff. But almost all of them will not greet u first. Location In walking distance you can find some really nice beaches. Its a really hideaway place, really quite in the night. Not so many things to do in the evening. Conclusion: If you like to stay mostly in your hotel during your holiday with a "club like atmosphere" and enjoy a big buffet feeding then its a good place for you.
This was our first visit to Majorca and we were so pleased that we chose this hotel. It's a wonderful hotel in a great location. We were lucky to have been given a room that had a stunning view to the mountains in the north of the island. The hotel staff were brilliant - very friendly and welcoming, always helpful and smiling. The hotel is boutique style - contemporary in design but not clinical. The food was excellent and the gardens lovely. There are two small sandy beaches a few minutes walk from the hotel with great views across the bay. In the other direction there is a marina, restaurants/bars and a small supermarket within a ten minute walk. Further along the coast there is a beautiful beach at Playa S'Illot, with a great beach cafe. Alcudia town is nearby and has a beautiful historic centre with plenty of good restaurants and shops. Good bus service from Alcudia to other resorts on the coast. Puerto Pollensa has good selection of road bike hire shops and a good network of cycle routes along the coast and towards the mountains.
We booked this hotel on trip advisor and got a great rate! We stayed for 3 nights and 4 days, unfortunately the weather was only good for one of those days, and had a great time! We chose to take only the breakfast and not the half board. The breakfasts are very European with lots of rolls, meats, cheeses, some patisseries. Lots of good food! The room was a good size and well appointed, good size bath, with chairs and table out the double doors on the patio that backed up to a wooded area. The flooring is tile so it stays nice and cool. We were in room 608, the only downside was the ramp to the restaurant was right outside our door and about 5 every morning the racket started! On another day the garbage guys came and the garbage cans are kept around the corner, but it was another early wake up! We did ask if we could change rooms or if there was anything they could do about the bed being so hard! They did put a mattress pad on but we ended up doubling it on my side and it worked out ok. The beach is a little walk away but the walk is nice and takes you down an ancient winding stairway with a lovely view! At the entrance to the beach is a small snack shop for your lunch needs- like needing wine, beer and tapas-there are also chairs you can rent for €5 for the day, we even left for a few hours and came back and were able to claim our chairs! There are actually 2 beaches connected together if you don't mind a little rock climbing. The second one isn't as pretty but also has chairs for rent and a snack shop. There may be an easier way to get there but we didn't look for one..For more active beachcombers there are tennis courts and even a playground for kids or grown ups that just want to swing... We didn't use the pool area since we came to use the beach but it was very blue and beautiful! It had a pool guy handing out towels, I believe you had to rent these also but I don't remember the charge. We rented a car to drive from the airport in Palma but a shuttle also comes to the hotel. The town of Alcudia is close and it has a great old town with yummy restaurants, there are a few restaurants down the hill and around the corner from the hotel. The people at the desk were very helpful and spoke English well! The only problem we had the whole time was the server at the bar area. I was trying to get a larger napkin because we had ordered lunch and all we had was drink sized, so after trying to catch his eye for several minutes I approached him at the bar and there was a misunderstanding he thought I wanted a large plate even though I had showed him a napkin I tried to laugh it off and explaining I meant napkin but he got very pissy about it and I apologized for the misunderstanding. Eventually we got the napkin. On another evening he was again at the bar and we asked about the dessert items that were listed on the bar menu and with more attitude than was necessary he told us we had to go to the restaurant to get some..and it was closed..the issues were small blips in an otherwise lovely vacation..we will definitely return! Hopefully, next year!
Our return visit (the second this year) to the Malpas Prinsotel in Alcudia was very successful, due to the magnificent weather, the comfort of the accommodation and the attentiveness of management and staff. It is this last aspect which more than any other ensures the success of a hotel visit. During our eight-day stay, we noticed the vigilance of the manager to each and every area of the hotel, his unobtrusive almost hourly walks around the grounds, the restaurant area and the charming terrace snack bar and pool areas. “Just let me know if you have a problem of any sort” were his opening words when we met again on the first morning after our arrival. This is how a hotel should be run. Another aspect which makes the stay so enjoyable is the friendly, helpful, ever-smiling welcome and service provided by the hotel staff. Nothing seems to be too much trouble. Both my wife and I would particularly like to thank Claudia Lopez and Stefan Campomar, whose tireless efforts over many long hours deserve special mention. They both speak excellent English and also handle basic German very well, and always with a smile. So important. The rooms are not the largest, but are quite adequate and always spotlessly clean. We had little contact with the ladies who discreetly took care of our room, but this is how things should be. On a slightly negative point, we felt that the bathroom/shower room needed to have somewhere to hang up the towels. In northern Europe, hotel bathrooms have towel rails or towel hooks to hang towels which are equipped with small loops for this purpose. Not so, apparently, in Mallorca. It would also be a good idea to make sure the shower is equipped with a rubber anti-skid floor mat. We asked for one and it was provided free of charge. A good safety precaution, since the shower floors can be dangerously slippery. The restaurant has a huge selection of good food in more than adequate quantities. We had half-board and enjoyed a full “English Breakfast” or a surprisingly copious “Continental Breakfast”. Since the majority of guests in this hotel are from German-speaking countries, every possible taste is catered for. With our evening dinner, we found an excellent choice of wines at very reasonable prices. If you come from Britain, where wine prices are exorbitant, you will find this a special treat. My wife and I come from a part of Europe where fresh fish is in plentiful supply, and we tend to cook it without too many powerful sauces. In Mallorca, the local manner appears to be to use oily sauces and additional flavours which, to our taste, rather spoil the taste of very fresh fish. My feeling is that many of the German and British guests at the hotel avoided the fish dishes for this reason and huge quantities were always left untouched. However, this is a small gripe. During our stay, we were able to book a coach excursion to Palma with No Frills excursions, fully organised by the kind ladies at the reception desk. I thoroughly recommend this, since it is comfortable, well planned and executed, with a return to the door of the hotel in the early evening at dinner time. Well worth the small cost involved. Again, our thanks to management and staff at the Prinsotel Malpas.
Overall, a very well managed hotel with good facilities and a competent staff. One or two small gripes, but in general the hotel gave excellent service, personal attention by the Director and his many staff, a comfortable room with adequate bathroom facilities, constant hot water, a functioning shower and above all a most comfortable bed. My wife and I were offered a ground floor room in block 8, situated some 100 metres from the main hotel building, in the attractive and well-maintained gardens dotted with palm trees and not far from the pool area and its terrace café / bar where drinks and snacks are available from a well-garnished menu for most of the day. A special word for the attentiveness and courtesy of the staff who take care of the guests in the terrace café, situated in front of the main building, overlooking the pool area. The whole hotel is in pristine condition. Extremely clean and well looked after. No minus points, as the cleaning staff are numerous, friendly and in some cases bilingual. A real treat. The reception staff are friendly, but not at all inquisitive. If there is a minor inconvenience, it is that at the moment directions to the various accommodation blocks (or houses) are not signposted, but we understand this is being rectified. The result – unfortunate as it was – is that we had to spend some 15 minutes identifying our “house” among the nine houses on the site, and no help was given to take us to our room, or to help carry our luggage. We believe this aspect of service is also to be corrected. Sadly, our first evening was spoiled by the theft from our balcony of my wife’s handbag (US “purse”) directly in front of our room door. The culprit was never identified, but might well have been one of the many employees who have free access to the grounds in front of the houses. Over 250 Euros gone for good. The hotel advertises free WI-FI. Quite correct: but the service has to be accessed over and over again during the course of the stay, on average 4 to 5 times each day. And the coverage is somewhat less than ideal. This might explain the huge number of log-ins for the hotel’s web site. A minor inconvenience!. Food: the half-board we booked is an excellent choice. Breakfast is copious and covers most international styles, from the ubiquitous “continental breakfast” to the rather more filling “full English breakfast” with the addition of as much coffee or tea as you care to enjoy. Cereals, fruit, toast, so much that clearly many people were tempted to take a little extra for use later in the day. Dinner (the evening meal) is served from 6 pm (mainly we suspect for the many German guests who were noticeable by their 5.55pm military march to the doors of the restaurant. We, on the other hand, benefited from an extra hour on our balcony with a soothing aperitif as the sun slowly set over the palm trees in the gardens. The restaurant serves well into the evening in a constantly replenished international and Spanish style , more than enough for any visitor. Wonderful choice and quality throughout. A special word for the enthusiasm and courtesy of the restaurant staff, polite and ultra-efficient. With the lovely smile that goes with a job well done. Worried about the pool? No problems: two pool areas are provided, directly in front of the main terrace area. One for small children, the other for adults. Lifeguards are on duty most of the day. The hotel Director, a very conscientious young man, told us that he had lived in the family house which is now the central unit of the hotel, from the age of two and that he had trained in the USA, Mexico and in Switzerland. He speaks excellent English and German and is constantly giving the hands-on approach which ensures the quality of the management. Well done! We hope to return to the Prinsotel Mal Pas.
we love this hotel and mal pas. calm, beautiful, hideaway with gorgeous beaches. it is paradise! the most adorable place in Majorca! i can visit nice places close to mal pas: formentor, pollenca, alcudia. you can rent the car in the hotel.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 91 reviews