Iberostar Pinos Park4.0 out of 5.0
Recent guest reviews
Nice enough place but don't think we'll be returning. Pro's: -Great location right by the beach. -Staff were absolutely lovely - gave our children sweets every time we walked passed reception. -Beautiful views from the top deck of the restaurant. -Quiet family friendly location. -Good variety of food. Con's: -Booked a family "sea view" room.... could barely see the sea, waste of money. -Chaotic meal time and very busy. -Kids pool was freezing cold. -Never any sunbeds available. -Its a German resort so couldn't really talk to anyone (all sun beds gone by breakfast time!). Staff mainly spoke German or Spanish. -Pictures of lush spacious pools are deceptive, we found it quite cramped. The worst thing for us was the building work that was taking place on a roof by the snack bar. It was very noisy during the day and the builders were openly smoking weed before they started work at the side of the hotel... our kids had to walk past and asked what that smell was. Knowing that they were working on a roof, above the guests, whilst under the influence of drugs was shocking and dangerous.
We came for four nights. I was worried about a couple of poor reviews. The transfer was tedious as we were almost the last drop off and it took 2 hours but that didn't detract once we arrived. Staff were so friendly . We asked for a quiet room and were given 3313, upstairs with a sea view. The guests are mainly German but again this didn't detract. Eating areas were a little busy at times but we didn't mind. Varied menus buffet style food. I would recommend this. Had a brilliant time on glass bottomed boat and found a gorgeous private beach just beside our hotel.
Small hotel with 200 rooms. Hotel beds were comfortable, rooms very clean, loved the animation in the hotel. there's a great walking path to the beach, very nice pool too. All hotel staff very pleasant. Swimming pools are not heated and because of the pine woods there are a lot of ants and mosquitos nearby the hotel. Very good cuisine. We had a very nice stay!
Got back from Pinos Park last week. One of the few vacations where my wife and I were actually happy to go back home. The hotel definitely has ups and downs. Ups: The Animation is really great and really geared for kids. The crew really get to know all kids by name, and are really good with them, and lots of stuff to do for kids. The view over the bay is stunning. Rooms are clean, and the hotel in general is very clean very friendly staff (with an exception, more later) kids pool with waterslides is great for small children Downs we had a family room booked, and we arrived late at night, after a three hour bus transfer from the airport -nothing to do with the hotel, but with two small children we booked a taxi on the way back- to find out that our room was located directly next to the entertainment stage. Very dissapointing. The adult bed room also had a flooring issue, as there was a bubble under the hardwood floor, and the floor 'floated' on some spots. Asked for a room change, but nothing was available that night. Next day had the choice to move into family room on the street side, which we didn't take as the entertainment from the hotel across the street was very loud there, or another family room which was equally bad located as to the entertainment stage. So we decided to upgrade to a family suite with a sea view. That suite was nice, had a great view, but at 83 euros extra a day, I didn't see a lot of differences compared to the family room, besides that the safe was free, the minibar included, and the bathroom was a little bit bigger. The restaurant was MEGA crowded, inside it was like a nut house with all the kids, and the crowds at the buffet. Also the food quality was good, but the choices were a bit limited, especially compared to other hotels in this price category. For lunch you could basically only eat inside, as the roof terrace was closed every day at lunch, and the other outside eating area was very very limited for the amount of people that were there. The pool snack bar is not included in the all inclusive for lunch, contrary to what we were told at reception when we arrived. We were told we could eat at the snack bar too, which we tried one day for lunch. The bar lady first lat us sit there and wait forever, then as soon as she got to us, she immediately said very very rudely that we could not eat there on the all inclusive, and that we had to pay, and that we had to go and eat inside. For a hotel that charges over 5K for 10 days, I cannot understand why you would not include a pool snack bar in the all inclusive menu, especially since all it had were ordinary lunch items like spaghetti, burgers etc... Also the experience with the bar lady made us avoid that snack bar altogether The main pool is outdated, and is way too small for all the people that were there. You couldn't even swim for 5 metres without bumping into other people. This is the first holiday where we never laid out at the main pool area, as it was so crowded, and loud. We laid out at the kiddie pool all the time, as we still have two small kids, and it was quieter there (suprisingly) The evening entertainment is great, but besides that there is absolutely nothing to do at night in the hotel. So if you don't want to see a show, then you can basically go to your room and go to bed, as font de sa cala has nothing to offer at all, it's basically one street with three hotels and that's it. A piano bar, or another bar where you can sit and just enjoy a drink is very much needed. the beds were super hard, and it took me until the last day to finally sleep past 7 am. The rooms are also not soundproof at all. Overall the hotel is very average, and it is definitely not good value for money. for this price we expected a good to great 4star hotel, only to receive a very average 3 star. We would not recommend this hotel to any of our friends.
We were a party of 6 in 2 rooms. Check in:- arrived early evening and whilst the girl on reception was very friendly it took 45 minutes to get checked in. Rooms:- were clean, beds were comfy and a/c worked to a decent standard. Food:- a complete bun fight most times. The emphasis here should be more quality less quantity. Staff: - the lady at the pool bar was always lovely and bubbly. For unknown reasons the lifeguard seemed a very angry man. We watched him one evening packing away pool beds. He was wanting to get them back in their lines and was practically throwing them around, and was also moving beds with people's belongings on, he made it very clear he wanted us to leave the area. My mother in law was told by a receptionist that people had been bitten by Mosquitos and were getting sick prior to our arrival. There was clearly a problem as even staff had complained to us about them. We had all been bitten extensively despite using repellents so I went to reception to enquire how often they were fogging and what they were doing about the problem. Marie said she had no idea when such things were done but it was down to the time of year and weather. I explained we had been in Cala Ratjada at the same time last year and had not experienced this problem. She said it was due to the recent high temperatures so I asked why they were not being more proactive. I explained we used to live in Asia so were used to high temperatures, humidity and Mosquitos but this was excessive. 'Well, you're not in Asia now are you' was her helpful response. Entertainment:- the team work extremely hard. I understand that it's a family resort but I had hoped for a little more adult entertainment in the evenings. One night, the evening show, which started at 9:30pm was a bubble show, the following night it was Frozen:( All Inclusive:- This is only our third AI holiday but not sure this is good value for money. The wine available from a vending machine was dreadful so you had to purchase something drinkable. You have to pay €10 per pool towel (refundable at the end of your stay) but you can only change this around the pool 10:30-11:00am. If you are at the beach or on a tour or snoozing on your lounger you have to wait until tomorrow. You have to pay to use the safe in your room. The location is stunning, great little bay, safe and calm waters. Our children loved the snorkelling as there is lots of fish. Beware though, we did see some jellyfish, not sure whether these are typical or brought in by the high winds we had a couple of days prior. We love Cala Ratjada and surrounding areas so will be returning but not to Pinos Park.
Very nice hotel. Great location overlooking the lovely Font De Sa Cala beach which is a sheltered bay that's great for snorkelling. About an 8 to 10 minute drive to Cala Ratjada town centre for shopping, restaurants and the marina. The hotel seems to be more popular with young families with toddlers & under 8s. The food is OK, but not amazing, so wouldn't recommend for foodies. The animation team work very hard. The girl who works in the poolside bar in the evenings needs a special mention as she was super friendly. Only criticism would be the music at the poolside bar - the same playlist went round and round for the whole week. The playlist should be expanded and changed more often. And there was a problem with mosquitoes when we were there. Many people were bitten and we even heard some staff complaining. We were told that it was due to the recent humid weather, but the hotel should have been fogging regularly to kill off the little pests. Apart from that, it's a very nice family hotel.
We've got two young kids (4 and 6) and had a great time here for 9 days. Overall - we would return and recommend this place. Admittedly, we did have a Sea View Suite, which put us in the quiet end looking at the sea. Having poured over the "choose my room online" feature and carefully selected our suite, we were disappointed to find it had been given to someone else! We weren't far away though. Food - outstanding. The range and quality is incredible, but be prepared to pretend its Waterloo station at rush hour. How should I put it - your dealing with other nationalities that are not known for the queuing skills? However, we did get a table outside every time we wanted it, and that was in August. Staff - outstanding (except one lifeguard - see below). Everyone is friendly, helpful. Negatives? - Disappointed to find that the All Inclusive rate does not include drinkable wine. The standard wine is terrible - undrinkable - which leaves you having to pay a little upgrade fee whenever you want a glass of wine. - Disappointed to find that the there is a 'tier' above all inclusive, which means that some tables are reserved for the 'special people' who also get attended to first at the bar. - As always, the sun loungers were all taken with towels, and throughout the day only 20% of them had anyone on them. The hotel puts signs out on the loungers, but it wouldn't take much to get serious with the problem. Just go out there at 9am and remove all the towels. Come on Iberostar - you could be the one hotel chain to actually do something about this! - And finally, there was one lifeguard who spent his entire time looking at his phone. I complained to the hotel twice, but he was still there at the end of the week. In my opinion, if a lifeguard is always looking at his phone then he's not doing his job and you fire him. The hotel said they couldn't because they couldn't find anyone else, but it would be better to have a sign up saying "no lifeguard on duty" so that parents no the deal. This lifeguard is letting everyone down - because all of the other staff were working SO hard and were SO friendly. Fire him! OK - a bit of a moan, but don't get me wrong - I like Iberostar, and liked this place too and would come back.
We arrived at 10:30 AM one rainy day of August. The reception was very friendly and welcoming though they couldn't help us to get the room before 1:30 PM which is already still early check in. Just a note the trip from the airport to the hotel is slightly longer than an hour. This is the only disadvantage if you arrive at your own and through an operator as the only way is a taxi which would cost you slightly below Euro 100. The place itself has a small public sandy beach and many pools and kids pools including water games. The all inclusive option is the ideal choice with kids, Food is very good and usually has a wide variety that can fit with any taste. You can have a walk around the hotel where there are a couple of shops and bars but the real advise it to take the mini tren to go to Cala Ratjada where there are more shops and life place and a medical clinic. Rooms were clean with comfortable space. There are kids club activities during the day and mini disco early evening that makes the stay interesting for kids. In general it is an active place and the place is promoted as kids friendly that you should expect kids represents at least 50% of the occupancy not only your kids. The self service laundry is very helpful and the price is reasonable. I will go there again. The only thing that I couldn't understand was the reason for paying 4 Euros extra per day if you want to use the sage!!?
Don't get me wrong the facilities here are great for a family. The kids have amazing, safe pools with slides that will keep them entertained for hours, even the small ones since the pools are shallow. The food is good but what really makes this place is literally every single person that works here. Never before have I felt as welcome at a resort and then genuine banter and interaction with the kids is outstanding. Can't recommend highly enough for a family vacation.
We stayed at Pinos Park Hotel for a week at the beginning of August. We chose this hotel because it looked like it catered for all ages. We had to entertain our two sons aged 8 and 11, and our daughter aged 16. My mum also came with my husband and I, and we met my sister and her family there too, they also have 3 children. As you can see we were a fairly large party. We all had the most wonderful week. The staff were lovely, friendly, welcoming and helpful. Nothing was too much trouble. We booked 2 double bedrooms which slept 3, and decided to have a boys room and a girls room! Unfortunately we were unable to choose our rooms online before we arrived as the website promised. We wanted our rooms to be next to each other. They couldn't do this for us on arrival but said they could sort it out for the following day, which they did. There's lots to do if you want to, a nice pool to lounge by if you don't. The beach is a very short stroll through the pine trees, it's beautiful, a lovely little bay. My nephew did get stung by a jellyfish though whilst snorkelling so watch out for them. Aqua gym every day was great, made me feel I was burning off a few of the calories that I was constantly consuming!! The children (big and small!) joined in the Iberostar club dance every day!! Lots of fun!! Oh, there's a fabulous kids pool too,away from the main pool area so they can be loud and splash about and shriek with delight, as they whoosh down the fun slides, without disturbing anyone! They had such fun in this pool! The kids clubs were great. The youngest in our party enjoyed the mini club, the others sometimes went to maxi club and my daughter went to the teen club. The entertainment staff were all amazing, they worked so hard, were always friendly and cheerful. The food was lovely too, we went all inclusive which we would definitely do again. Lots to choose from, really lovely fish, king prawns, salads etc... I have to have a gluten free diet, it was very helpful that all dishes have allergy information cards above them so I knew what was each dish. Evening entertainment was a very high standard and had something to suit everyone. What better way to end a day in the sun, to sit and watch a show with your favourite cocktail!! So to sum it up, we loved it....a fabulous family holiday. We will definitely be back!!! Thank you to all the staff who helped make our holiday such a joy.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 526 reviews