Iberostar Albufera Playa4.0 out of 5.0
Recent guest reviews
Stayed here for a week in May with my 5 year old son. Restaurant food choice and quality was very good. Never any issue getting a sunbed for the day. There are a few local souvenir type shops/supermarkets within close walking distance of the hotel if you need them. Probably wouldn’t visit again, purely because of the transfer time and distance from the airport, but this is no reflection at all on the hotel!
We had a great time in the hotel, staff are friendly, food also great better than a lot of 4 star hotels, next to the sandy beach, guests are nice. We really enjoyed our stay. Down side, 1.we can smell really bad air from outsite from our hotel room, and been told it's the weather. 2. Room are a bit small for 3 of us. Even with an 3 years old. But will still give 5 star rating, great entertainment team, bar staff... Will come back again.
We were a family of couple with 3 teenager to todler kids and one grandparent. Our 3 rooms were close to each other which was very well convenient. The food quality was exceptional with a lot of choices. The different restaurants were great. the one with a bit of sea view was very nice on the evening as it was more quiet than for lunch. The direct access to the beach was very easy and around the pools we always had places on the lying chairs. Our teenage boy was over happy with all the activities offered. We did not bring our youngers to the daily activities, but they enjoyed the evening disco a lot. The only minus point of the hotel was the noise of the bedroom doors which had to be slamed to be closed. This is something to consider if your sleep is not very deep. in general, we were extremely happy with our stay and it's the first hotel over the several we have tried where we really would enjoy to go back to.
We had a lovely time, the positives were: - lots of sunbeds and umbrellas, shade is important to us, and there was lots of it available - the spa was great, one the best massages I've ever had - the staff were lovely, especially Kevin who kept bringing us drinks and snacks at the pool - hotel was very well maintained, clean throughout - drink quality was good, lots of selection and no silly rules There points we would raise were: - room was small, we had stayed previously, this room was smaller and there was little space to move around with 3 of you - air conditioning wasn't very strong, room was quite warm. I understand weather was hot, but we'd been in Italy the week before and the hotel there had amazing air conditioning - food quality was mixed, somethings were great, some were very average, and it got quite same after a week. We've been once before and enjoyed it, I think I'd go somewhere different next time
I've been going to this place for ten years. Every time I take an afternoon to research/tour other resorts trying to find something new. It just cannot be beaten! One of the greatest assets is that lies directly on one of the longest sand beaches in Mallorca. It has five pools ranging from fun kiddie ones to designated quiet pools. The food is of outstanding quality and very accommodating for gluten-free kids. The fitness and entertainment instructors always have a genuine smile on their face, as do all the staff. Everything is outstanding for this resort!
The spa was average. The food was average. The rooms were not sufficiently cooled, the sliding door out to our patio never locked - nice to say though that the hotel guests & people working there and were an honest group! The bar was excellent. The pools were beautiful, as was the beach. Word of warning- we were led to believe the beach was an extension of Iberostar- it is not. The covered lounge chairs are obtained by paying some guy roaming the beach in cash. Don't worry about finding him - he will come up to you. Some advice- visit the beach after dinner - the lounge chairs are free and there are very few people. The views are spectacular. Another positive- the hotel is steps away from bus stop- so easy to ride to Alcuida. Do Not Miss that sweet town!
Just back from a two week stay at this lovely hotel. We were on half board. This suited us as we had hired a car so ate lunch elsewhere most days but we did try lunch at the hotel a couple of times both at the main buffet and the Tamarindos. We have 4 kids and found our interconnecting rooms in block 7 very clean, spacious enough for the 6 of us and quiet in the evenings. The evening entertainment didn't disturb us there after we ducked out of it early most nights. Our daughter tried arts and crafts, cooking and pony riding in the mini club during our stay. Our 8 year old boys joined in some maxi club activities including water carpet running, darts, football, archery and water polo. The animation staff were all good and our kids had fun but I don't think they would've wanted to do more than an hour or two of the clubs and not every day. The food looked amazing and for the most part tasted pretty good too. There was certainly a lot of it and a lot of choice. The freshly cooked options and the smoothies at breakfast deserve a mention. This is only the second review I've written on trip advisor but, like other reviewers, the reason I felt compelled to do is due to the amazing staff at this place. In particular, our wonderful waitress in the main restaurant, Manuela. She was absolutely brilliant with our 4 kids especially our toddler for whom sitting in a highchair at 7pm for a main meal was a major challenge! Manuela really deserves recognition for her superb customer service. She is a brilliant ambassador for the Iberostar brand :) We debated as a family whether the give this review 4 or 5 stars. In some respects this hotel and the gorgeous adjoining beach certainly do deserve 5/5. However, we feel there is still room for improvement. These points are intended as constructive feedback for the management, not complaints, as overall we had a wonderful stay. Rooms- pillows. Too small and too little stuffing in them. It has been said before but is true. Entertainment in the evening- a real disco for the slightly older kids (i.e. Pop music, disco lights etc) would've been brilliant. The animation team's "lolly and pop" show wasn't really a disco at all and was too babyish for kids over 5. My kids wanted a chance to bust some moves on the dance floor but there was nothing like that available unfortunately. Food- as above, all looked amazing but on occasion it tasted a bit disappointing. Loads of choice, perhaps too much. Fewer choices done really well would've been preferable but for a buffet set up the quality was generally good. The Mexican night was a great idea, and a welcome variation, but didn't taste very nice. On the other hand, cake buffet night and sushi night were fab! Usually we like to visit new places each year but I would consider returning to this hotel again.
Having booked this hotel because of the reviews on tripadvisor I need to say that most of it was true. I should have listened to the teen section as well... The hotel is lovely with excellent customer service. Food is good especially the bookable restaurants which give you a much better dining experience. Location is good. Beach is good and the direct access to the beach from the hotel fabulous. Pools are plenty. Even got sunbeds each and every day. Hotel room was modern although the sofa beds are not suitable for any child older than 13 because the mattresses are too short. My teenage son got a proper bed the second day and this sorted the issue. The hotel is geared up for young children. I was hoping that there would be something for teens and theoretically there is a programme which is just not followed by the animation team. The animateur was "hanging out" with a clique of youngsters that decided what they wanted to do on the spot - which sometimes meant hanging around on their phones.. Not what we expected. We complained but were told that "this is what it is". My teenagers were then sent away from the adult sports programme as well because they are "too little" so this aspect of the holiday was very disappointing indeed. The animation for the younger children seemed to be good, I saw a lot of happy little ones.
Recently returned from our third trip to the Iberostar Albufera Playa having stayed in 2015,16 and 17. Firstly the hotels location is based between Playa De Muro and Cala Dor. Being right on the beach you can flit between both the pool and beach all day which is a big plus if you are a fan of both. The beach is shallow, clean and clear and is a lovely place to spend time with your family. The hotel is very well kept and the day and night time staff are very attentive and more than happy to help in anyway possible. The food if you staying for just a week on the all inclusive is great but any longer and it becomes repetitive. Booking the top restaurant (Tamarindos) provides the best quality but this is the same cuisine each night (BBQ and fish) The rooms are of a good quality and generally kept in a good way but if you are a family try to avoid staying above the late night bar as the singer can get a bit enthusiastic till 1am(we were in room 5234) Ok the bad. Several things went missing from our room during our stay (Designer shorts (several pairs) and a pair of goggles) These were reported to the reception twice, the second time when we were leaving we were told that the items hadn't been taken and there was nothing they could do or were willing to do. We then reported this to the manager of the hotel we was advised that she would investigate and come back to us. We waited for three weeks for a response or acknowledgement that the matter in question was being investigated and to date have had no communication back. We then raised the matter via social media and was advised to email them the issue in question, this was done over a week ago, again no response. We will not be returning to the complex nor using the Iberostar chain again, having spent over £15,000 over three trips the lack of follow up and after care is astonishing and I urge anyone who reads this to be very careful when deciding on which hotel to spend there money on and there belongings when using the hotels.
We stayed 3 nights all-inclusive in a Suite in mid August. Our room was beautiful and spacious, with uninterrupted beach and sea views. Enormous super king sized bed, and a comfortable and sturdy camp bed in the living room for teenage son. Loved the contemporary all-white decor. No problems with air-con. The food at this hotel was BY FAR the best we've had in any all-inclusive hotel, especially considering it's a 4 star, not 5. There’s a massive variety in the main buffet restaurant, and everything is high quality and freshly prepared. Or, you can eat in the restaurant overlooking the beach - a smaller buffet selection than the main restaurant, but more intimate ambience and decor. Dining there in the evening feels more like being in a restaurant than a canteen. On the night we ate there, we had huge sirloin steaks cooked to order over coals. Half-a-cow sized steaks. Very happy :) The third option is to book a table at the La Cepa restaurant for an a la carte Mallorcan tasting menu for dinner, at no extra cost for all inclusive guests. We had a wonderful meal. You must reserve a table between 10 and 11am at reception, and I’d advise booking early, as spaces are limited. Perfectly adequate and varied selection of all-incl drinks. Table service in the evenings, no need to queue at the bar. The evening entertainment was the only slight let down of our whole holiday. The seating area was packed. At high season this is to be expected, but not everyone could get seats. Aside from the excellent Soul Brothers band on the Saturday night, there was a little too much emphasis on entertaining the younger kids. The pools - the usual problem of sunbed booking. Seriously people. There are loads of beds. There are plenty for everyone. We most often used the (ahem!) 'Quiet' pool on the Playa side. There are rules on a notice board about no inflatables, no under 6's, no diving etc. The hotel doesn’t enforce these rules, but they should, there are other pools for younger ones to mess about in. There is a beautiful national park conservation area just beside the hotel, and this is ideal for an early morning walk before it gets too hot. You can spend hours here, but a good short route is if you walk about 20 minutes into the park, and where the path splits in 2, go left, which leads to a fantastic long boardwalk onto the beach, then walk back along the beach to the hotel. All the staff at this hotel are amazing. They deserve praise for their unflagging friendliness - a credit also to the management for implementing and upholding such high standards of customer service. Some tips for wheelchair users... This hotel is definitely wheelchair friendly. All higher outdoor pool areas that are accessed by steps also have ramped access. All buildings have lifts. The bathroom door in the room is wide enough for a manual wheelchair to fit through. The main bar/restaurant outdoor areas have a wheelchair accessible bathroom in both the gents and ladies. If you book a suite in the Albufera Playa, it's actually located in the Albufera Park side building. Not a problem once we were in our room, but it's absolutely jam packed with families and young kids at this time of year on the Park side. As we were spending our time in the pools on the quieter Playa side, this was a little inconvenient for my husband in his wheelchair; it was annoying for him to navigate round sunbeds, asking people to move, to get back to the room. I understand the hotel have no control over the beach, as it’s a public beach, and not privately owned by the hotel, this is just some advice to help others with wheelchairs.... There are 2 routes directly onto the beach from the hotel grounds. One is a wooden path onto the beach on the right hand Playa side. Once on the beach, the walkway leads to 2 wheelchair user sunbeds with a parasol. A note to the hotel – near the end of this path on the hotel grounds, before it joins the public path, some of the boards are missing. The other beach path on the left (Park side) is all sand, so, no good for a wheelchair. However, if you go out the front door of the hotel, turn right across a car park, there is another wooden path directly onto the beach. Here, there are not only another 2 beds for wheelchair users, but a large decked area with a sun shade. The life guards are really vigilant about moving non wheelchair users off this area! So, if you’re a wheelchair user, you’ll have no problems at this hotel. I can 100% recommend it. I don’t know how spacious the regular rooms are, but the suites have plenty of room to manoeuvre a wheelchair without bashing the walls and door frames! On the basis of this stay, we would definitely consider using the Iberostar chain again.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 1106 reviews