Hotel Zurbarán3.0 out of 5.0
Recent guest reviews
We have stayed at this hotel several times and are allways pleased with it. It's situated in El terreno and fairly close to Paseo Maritimo, good bus connections both to beaches and central Palma. The hotel is clean and confortable and the breakfast is really good with lots of things to choose from. The service is more than great! The last time we stayed here we got fantastic help from the staff when we had some personal troubble.. More than we ever expected.
There was a misunderstanding with the booking initially, but the staff helped me out and they accommodated my desires. The Hotel is in a very convenient location, 20 min walking from the cathedral and 10 from the castles. It is in a quite street so we could sleep well. The room was clean and large, with a big bathroom. Breakfast is good. Only problem the wifi is sometimes not working properly but otherwise it was all good.
My husband and I visited Palma as part of my husband's 65th birthday present. We had a great time and the hotel was lovely. The receptionists were very friendly and the breakfast was great- they even supplied gluten free bread. Such a good stay. Well worth a visit.
I stayed in Hotel Zurbaran for a week, Monday-Saturday. The staff were very helpful and spoke very good english. Easy to book taxis to and from Palma airport which cost around 20 euros and took about 15 minutes to get to the airport. There is a cafe 2 minutes from the hotel called The Art Cafe which do lovely food and drink to takeaway or eat in. There are lots of shops nearby which take about 5 minutes to walk. The room has very good air conditioning and was very clean. When we arrived the room was ready as soon as we arrived and we arrived at 11am and the room wasn't supposed to be ready until 2pm so we were very pleased!
The room was nice although the wardrobe was rather small. The bathroom contained what we needed. They changed the towels every day but had a note about how to save the envirements. The hotel had no restaurant but there were some in the neighbourhood. Buses to the center and the harbour were also close.
Room was in good decorative order and breakfast was ok (cold items only, the hot items had been sat there a while and were hard and dry). Air conditioning wasn't working in the room. Hotel would be reasonable value if air conditioning was working and it hadn't been for the man on reception. When we arrived at the hotel, it seemed like we were an inconvenience. The member of staff wasn't friendly at all and everything seemed too much trouble. He tried to stop us from getting up to the room because there was 3 of us, because the booking was for 1. The room was a triple, my voucher was for 3 people and his booking in sheet said 3 people. He kept saying "no no no". Then when asking if we could park in the car park (and pay) we were told it's full and to "go out and drive around and find somewhere". It was late on a busy Saturday night and had to park over a mile away. When walking back, I looked over the wall into the car park, it was less than 50% full. Looking at other reviews, it seems like I'm not the first person to encounter this man. Until I could be sure he no longer works there, I wouldn't go back and would advise anyone else against going to this hotel too.
The hotel decor may be stuck in the 1990's, but it is clean, with very friendly and helpful staff. Also a good choice at breakfast. The hotel is quiet, as in a small back street, about fifteen minute walk from the old city, ten to the marina. The no; 3 bus will get you into the main part of town, or to Illetes beach is about ten minutes the other. the bus stop is just a short way from hotel. Some people may think the area around the hotel is run down.
Never again. Hotel tried to charge the money for the breakfast two times. Discussion with the receptionist ( Dxxxx) was a real low blow. He refused to contact the motel manager to clarify our complaint.(He was not able to do this) .. But he was able to stick his tongue out at us (guests) ... People like him have to be replaced in no time. I will wait for an apoligy till mid of June, otherwise I will contact the CEO of the sercotel group and will till him what is going wrong in his hotel But the chambermaids were very freindly and rooms are OK
The Hotel is nice and clean, check in was quick and easy. Perfect location with every thing you need at a walking distance, in addition to this a bus stop is located 5 min walk from the hotel. Breakfast was fantastic! The staff were helpful and I had a great time,I am only disappointed I didn't stay longer! I will be back as soon as possible.
Nicely situated with nearby parking belonging to hotel. Very helpful and pleasant staff. Rooms well appointed for the price. Restaurants and bars within 10 min walk. Would definitely use it again for weekend in Palma.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 153 reviews