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Hotel Riu Bravo All Inclusive

4.0 out of 5.0

Recent guest reviews

it was an unique experience for me and my family there. The food was horrible, the food from the lunch was also serve at the dinner, and the food from the dinner , at the lunch in the next day ( a little bit recooked). Our waitress was the worst i ever met ( the older one with red dark hair , and short one), every time when i asked her for something she didn t bring it to me., with all german people she was "in love", but with us she behaves terribly. The services in the restaurant was horror! The restaurant is too small for such an hotel. never we had one the table glasses for water, forks or knifes. The inside pool was closed. i pay some money also for restaurant services with waiters and all the staff kind and helpful, i don t pay money to be treated crappy and with discrimination. 10 points for the staff from cleaning rooms. Shame on you!!!!

Nice food and rooms but staff speak German ,Dutch, Spanish are a bit rude as we only speak a little Spanish 3 couple booked in same time as us we were only English speaking couple they got there rooms straight away but we had to wait 2 1/2 hours for ours they got treated better then us we had to find things out ourselves we run a guesthouse I am glad we don’t treat our guest like this rep was not very helpful At food time waiters taking plates away before you finish and your drinks someone had to stay at the table at all times

Have just spent a week at the riu bravo. Lovely hotel. All of the staff are friendly and helpful. The food is excellent with plenty of choice and cooked fresh in front of you. The rooms are very clean and modern. We were in the minority being english but that didn't bother us as the other guests were very friendly and could speak better English than we could their language.

Just back from Rui Brava and can't fault hotel or staff. If I had read reviews before I booked I would probably not booked so glad I didn't read them first . Arrive 3am and was greeted by 2 young men at reception who were very helpful and offered champagne and something to eat and help with bags . Rooms are lovely bright and cleaned everyday. Meals are greats fresh made and something for everyone. The noise factor that seems to be a common complain in the street was never a problem for us . The club that the young ones come from is around the corner and could hear some voices if you keep door open at nite. So keep the doors closed and the aircondition will work great. Most guest were German but wasn't a problem. We had a great week great weather great food great hotel and location

Lovely hotel Terrible location. My few moans.could do with a games room for children.and despite a sign saying no reserving sun beds they were reserved by 8am .this hotel is in the middle of lots of strip bars.so if your going as a family I would not recommend it at night,and full of loud young drunk people. Beautiful hotel in wrong location

We stayed here for a week from 3/8/2017 - 10/8/2017. Pros: Nice hotel with entertainment. 3 good size pools. Lots of food to choose from at breakfast, lunch and dinner. Good transport links to Palma, get the bus number 25 straight there and it only costs €1.50. Close to the beach. Cons: On our last day I had a bag with gifts in stolen from our room by the cleaner. When I reported the bag being missing to reception, I was made to feel as if it was my fault. They informed me the cleaner had removed it and she had admitted this but thought there was nothing in the bag. I explained that this wasn't the case but the manager ' Xisca [-]' was just not interested in anything I had to say and accused me of lying, refused to do anything and didn't even apologise for my items going missing. The customer service was non existent and it really ruined the end of a lovely holiday. There was also a lot of noise late at night from other guests.

Just back from RIU Bravo hotel in palma de Mallorca. Hotel and food no complaint. Location is not what we expected. All young groups of german men. Very noisy at night with drunk germans singing and shouting. We are a couple in our 50's and this was not what we expected. Coming back on a bus after being in Palma we came upon groups of young lads running away from police and when the police caught one of the lads they absolutely battered him with truncheons. 6 police to the 1 lad. Left him lying on pavement. Very distressing to see and ruined my holiday. Would not recommend this hotel for older people.

We are very well travelled as a family and as a couple and have expectations and experiences on all levels of where we have stayed and what we expect when we book. When we read reviews given by others we always consider that there are two sides to every story and try not to be too judgmental based on individual opinion so we try where possible to leave a fair and honest review of the places we stay so my review of the Riu Bravo Hotel in Playa De Palma, Majorca shall be just that. It is not intended to sway any persons opinion but merely me sharing our experience of our visit this last week. We searched for a family holiday well in advance of our departure so this was not a last minute booking. We only travel as a family once every two years and with my eldest daughter and her partner aged 19 travelling with my wife and I and my 11 year old daughter we wanted somewhere which would be suitable for all. We considered Magaluf but didn't want the stag and hen party's etc. I had heard that Playa De Palma was visited largely by German tourists which is not in anyway a problem for us - we have travelled with many people from all around the world so nationality is not an issue, after much deliberation we decided that due to attractions in close proximity, short transfer time etc, we would stay in Playa De Palma at the Riu Bravo. Not entirely sure where the blame lies entirely for some of the issues we encountered but I shall try to explain the facts. At time of writing we are compiling our formal complaint letter to our travel agent - First Choice Holidays. We were booked to stay for 7 nights. 4 adults and 1 child. As my daughter was over the age of qualifying for a child place we payed the same price for her as the adults. We booked a family room for my wife and I and youngest daughter and a separate, double room for my eldest daughter and her partner. On the First Choice booking site it clearly stated that a family room was a double bed with a single bed in a separate room. When we first arrived at the hotel, our first impressions were good in that they offered us food before check in as we were later arriving than expected. They proceeded to check us in while we ate our meal. The food was fantastic by the way, wide choice and sufficient selection for all tastes and ages so no complaints there, but it all went downhill from there really. After dinner we went back to reception for them to tell us they had 'upgraded' us to a comfort room....hmmm. We proceeded to the far block away from reception and were told we were on the 6th floor. Not a problem, except the lifts weren't working, we had 5 suitcases and 4 cabin bags to carry up 12 flights of stairs - with no assistance from hotel staff!!! When we got to our room it was immediately clear there had been some kind of mistake with the family room we had booked as basically we had two twin beds and a sofa bed all in the same room, now I'm not being particular but that does not amount to a separate room. On the Riu website they have changed their family room to say sofa bed in 'lounge' area but that does not constitute a separate room in my eyes. The separate room option was a suite, and that was what we had booked. I immediately called reception who checked the booking and said what we had was as per reservation and we should raise this with the Tui (changed their name now) the next morning (she wasn't in until 11.30 though) so that was basically our first day wasted. The reception staff member said though the hotel was fully booked and there would be nothing they could do anyway. So that was issue number one. Number two was the air conditioning wasn't working properly, very hot and sticky at night even with fan on full and temp set to lowest. We raised this 3 times with reception and on the 5th day of our holiday a technician came, messed around with it but made very little difference at all and said it was fine, it wasn't. So we have a cramped room with three full paying persons at a rate of £888 per person. £2664 now it was supposed to be 4.5 star rating on First Choice, and we have stayed with many Thomson and FC properties around the world, and this just isn't. It was advertised as free minibar included - there is nothing, just an empty fridge. Not even a kettle to make a coffee!! Water from reception was free though, if you remember to pick it up :( So next problem, pool area. Sun beds beds all reserved by 9.00am we had a day trip in Palma one morning on bikes (excellent by the way) came back at 2.30 after my daughter had a nose bleed and couldn't find any beds for us all. The next day we decided to lay near the quieter pool, which was really nice. We had a small portable speaker which we were playing music from Spotify on and most people seemed to be enjoying it. Towards the end of the day two of the pool attendants came and told us we must switch it off as music was prohibited by the hotel. Doesn't say this anywhere though. There are signs about ball games being banned all over yet many were playing games in the pool. Lots of groups of young German guys very drunk playing and shouting and a fight even broke out one morning in a family area but nothing was done then, but on a separate occasion my daughter was playing with a friend she had met and they were jumping in the pool and they got told to stop as they were making the walkways wet!! We then got told off for moving the sun beds to a better place as people couldn't get past, I could have got a coach through the gap!! And then the final straw was my daughter got a persistent nose bleed and they wouldn't even provide us with replacement tissues after using all the ones in the room, we needed to go see housekeeping and get more, where is housekeeping? There is no first aid centre or medic at the hotel and the nearest pharmacy was 500m away. When I returned a second time it was closed and the next nearest was 3km away!! The only thing they really did help with was booking a taxi to go to Palma. Very disappointed, and would not consider the Riu hotel chain again and we travel to the Caribbean every year.

Stayed here last week and what a lovely hotel. Super clean in all areas with the room cleaned daily. Good size room really comfy beds. The quiet area was lovely with a nice pool not too many children which was ideal. The quiet area right next to main road 😩 the loud bin lorries and recycling lorries were not the nicest part of relaxing 😎 the groups of drunk Germans passing on a regular basis didn't help either. Food was as expected and pretty normal for the type of hotel, some dishes were superb others not so much but plenty on offer. Not really one for corny entertainment but a couple of nights sounded ok from balcony. The resort!!!!!!!! Well Ibiza and Magaluf come to mind but with more German presence. Lots of groups of Germans in and around the resort causing mayhem. They are shouting chanting and very very drunk morning noon and night using megaphones to ensure everyone hears. Some lovely bars along the main strip if u can get past that! I wouldn't recommend to older people at all and probably wouldn't return to this area. The magic catamaran trip was lovely and would recommend..

The hotel itself is gorgeous. Clean , modern with amazing food and friendly staff in the main. However it has huge fundemental problems. The area is abismal. Basically its German Magaluf morning noon and night drunks, bar crawls, noise and large groups of young drunk people swarming about. The hotel is 1 street away from a huge bar street strewn with drunks , sick , broken bottles and very inappropriate behaviour. We were 2 family groups travelling with 3 kids. We felt we could not leave the hotel as we did not want our kids seeing the carnage outside. There were 3 prostitutes working on the corner of our street openly every night which was visable from the balcony. The hotel lets big groups of young lads book who are basically on tour drinking all day around the lovely swim up bar until they go out in the evening. We had drunk lads asleep on tables in the pool resturant, staggering about and sleeping in the lounge area and bombing in the pool where our kids were playing. Us brits were roughly 0.5 percent of bookings here which made us feel intimadated, uncomfortable and outnumbered. There wasnt even an english rep. There was some ok evening entertainment but no animation team at all. All in all extremly dissapointing for a Riu hotel and being sold as a family holiday to First Choice customers.

Carrer de la Missio de San Diego, 4 Playa de Palma Mallorca

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool and 2 outdoor pools

Located in Las Maravillas within a short walk of La Porciuncula Church, Hotel Riu Bravo All Inclusive is within 2 miles (3 km) of Port of El Arenal. This 437-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and an indoor pool. It's near the airport and also near Palma Aquarium and Aqualand.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All of Hotel Riu Bravo All Inclusive's 437 air-conditioned rooms provide balconies, free minibar items, and ceiling fans. Guests can enjoy satellite TV and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include safes, phones, and desks.


Property features

Guests of Hotel Riu Bravo All Inclusive enjoy 2 outdoor pools, an indoor pool, and a children's pool. There's free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services and tour or ticket assistance. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.

Room options

Habitacion Doble

Twin 2 | Sleeps 3

Chambre Double

Twin 2 | Sleeps 3

Camera Doppia

Twin 2 | Sleeps 3

Dobbeltvaerelse

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 528 reviews