Hotel Riu Bravo All Inclusive4.0 out of 5.0
Recent guest reviews
We stayed here for a week from 3/8/2017 - 10/8/2017. Pros: Nice hotel with entertainment. 3 good size pools. Lots of food to choose from at breakfast, lunch and dinner. Good transport links to Palma, get the bus number 25 straight there and it only costs €1.50. Close to the beach. Cons: On our last day I had a bag with gifts in stolen from our room by the cleaner. When I reported the bag being missing to reception, I was made to feel as if it was my fault. They informed me the cleaner had removed it and she had admitted this but thought there was nothing in the bag. I explained that this wasn't the case but the manager ' Xisca [-]' was just not interested in anything I had to say and accused me of lying, refused to do anything and didn't even apologise for my items going missing. The customer service was non existent and it really ruined the end of a lovely holiday. There was also a lot of noise late at night from other guests.
Just back from RIU Bravo hotel in palma de Mallorca. Hotel and food no complaint. Location is not what we expected. All young groups of german men. Very noisy at night with drunk germans singing and shouting. We are a couple in our 50's and this was not what we expected. Coming back on a bus after being in Palma we came upon groups of young lads running away from police and when the police caught one of the lads they absolutely battered him with truncheons. 6 police to the 1 lad. Left him lying on pavement. Very distressing to see and ruined my holiday. Would not recommend this hotel for older people.
We are very well travelled as a family and as a couple and have expectations and experiences on all levels of where we have stayed and what we expect when we book. When we read reviews given by others we always consider that there are two sides to every story and try not to be too judgmental based on individual opinion so we try where possible to leave a fair and honest review of the places we stay so my review of the Riu Bravo Hotel in Playa De Palma, Majorca shall be just that. It is not intended to sway any persons opinion but merely me sharing our experience of our visit this last week. We searched for a family holiday well in advance of our departure so this was not a last minute booking. We only travel as a family once every two years and with my eldest daughter and her partner aged 19 travelling with my wife and I and my 11 year old daughter we wanted somewhere which would be suitable for all. We considered Magaluf but didn't want the stag and hen party's etc. I had heard that Playa De Palma was visited largely by German tourists which is not in anyway a problem for us - we have travelled with many people from all around the world so nationality is not an issue, after much deliberation we decided that due to attractions in close proximity, short transfer time etc, we would stay in Playa De Palma at the Riu Bravo. Not entirely sure where the blame lies entirely for some of the issues we encountered but I shall try to explain the facts. At time of writing we are compiling our formal complaint letter to our travel agent - First Choice Holidays. We were booked to stay for 7 nights. 4 adults and 1 child. As my daughter was over the age of qualifying for a child place we payed the same price for her as the adults. We booked a family room for my wife and I and youngest daughter and a separate, double room for my eldest daughter and her partner. On the First Choice booking site it clearly stated that a family room was a double bed with a single bed in a separate room. When we first arrived at the hotel, our first impressions were good in that they offered us food before check in as we were later arriving than expected. They proceeded to check us in while we ate our meal. The food was fantastic by the way, wide choice and sufficient selection for all tastes and ages so no complaints there, but it all went downhill from there really. After dinner we went back to reception for them to tell us they had 'upgraded' us to a comfort room....hmmm. We proceeded to the far block away from reception and were told we were on the 6th floor. Not a problem, except the lifts weren't working, we had 5 suitcases and 4 cabin bags to carry up 12 flights of stairs - with no assistance from hotel staff!!! When we got to our room it was immediately clear there had been some kind of mistake with the family room we had booked as basically we had two twin beds and a sofa bed all in the same room, now I'm not being particular but that does not amount to a separate room. On the Riu website they have changed their family room to say sofa bed in 'lounge' area but that does not constitute a separate room in my eyes. The separate room option was a suite, and that was what we had booked. I immediately called reception who checked the booking and said what we had was as per reservation and we should raise this with the Tui (changed their name now) the next morning (she wasn't in until 11.30 though) so that was basically our first day wasted. The reception staff member said though the hotel was fully booked and there would be nothing they could do anyway. So that was issue number one. Number two was the air conditioning wasn't working properly, very hot and sticky at night even with fan on full and temp set to lowest. We raised this 3 times with reception and on the 5th day of our holiday a technician came, messed around with it but made very little difference at all and said it was fine, it wasn't. So we have a cramped room with three full paying persons at a rate of £888 per person. £2664 now it was supposed to be 4.5 star rating on First Choice, and we have stayed with many Thomson and FC properties around the world, and this just isn't. It was advertised as free minibar included - there is nothing, just an empty fridge. Not even a kettle to make a coffee!! Water from reception was free though, if you remember to pick it up :( So next problem, pool area. Sun beds beds all reserved by 9.00am we had a day trip in Palma one morning on bikes (excellent by the way) came back at 2.30 after my daughter had a nose bleed and couldn't find any beds for us all. The next day we decided to lay near the quieter pool, which was really nice. We had a small portable speaker which we were playing music from Spotify on and most people seemed to be enjoying it. Towards the end of the day two of the pool attendants came and told us we must switch it off as music was prohibited by the hotel. Doesn't say this anywhere though. There are signs about ball games being banned all over yet many were playing games in the pool. Lots of groups of young German guys very drunk playing and shouting and a fight even broke out one morning in a family area but nothing was done then, but on a separate occasion my daughter was playing with a friend she had met and they were jumping in the pool and they got told to stop as they were making the walkways wet!! We then got told off for moving the sun beds to a better place as people couldn't get past, I could have got a coach through the gap!! And then the final straw was my daughter got a persistent nose bleed and they wouldn't even provide us with replacement tissues after using all the ones in the room, we needed to go see housekeeping and get more, where is housekeeping? There is no first aid centre or medic at the hotel and the nearest pharmacy was 500m away. When I returned a second time it was closed and the next nearest was 3km away!! The only thing they really did help with was booking a taxi to go to Palma. Very disappointed, and would not consider the Riu hotel chain again and we travel to the Caribbean every year.
Stayed here last week and what a lovely hotel. Super clean in all areas with the room cleaned daily. Good size room really comfy beds. The quiet area was lovely with a nice pool not too many children which was ideal. The quiet area right next to main road 😩 the loud bin lorries and recycling lorries were not the nicest part of relaxing 😎 the groups of drunk Germans passing on a regular basis didn't help either. Food was as expected and pretty normal for the type of hotel, some dishes were superb others not so much but plenty on offer. Not really one for corny entertainment but a couple of nights sounded ok from balcony. The resort!!!!!!!! Well Ibiza and Magaluf come to mind but with more German presence. Lots of groups of Germans in and around the resort causing mayhem. They are shouting chanting and very very drunk morning noon and night using megaphones to ensure everyone hears. Some lovely bars along the main strip if u can get past that! I wouldn't recommend to older people at all and probably wouldn't return to this area. The magic catamaran trip was lovely and would recommend..
The hotel itself is gorgeous. Clean , modern with amazing food and friendly staff in the main. However it has huge fundemental problems. The area is abismal. Basically its German Magaluf morning noon and night drunks, bar crawls, noise and large groups of young drunk people swarming about. The hotel is 1 street away from a huge bar street strewn with drunks , sick , broken bottles and very inappropriate behaviour. We were 2 family groups travelling with 3 kids. We felt we could not leave the hotel as we did not want our kids seeing the carnage outside. There were 3 prostitutes working on the corner of our street openly every night which was visable from the balcony. The hotel lets big groups of young lads book who are basically on tour drinking all day around the lovely swim up bar until they go out in the evening. We had drunk lads asleep on tables in the pool resturant, staggering about and sleeping in the lounge area and bombing in the pool where our kids were playing. Us brits were roughly 0.5 percent of bookings here which made us feel intimadated, uncomfortable and outnumbered. There wasnt even an english rep. There was some ok evening entertainment but no animation team at all. All in all extremly dissapointing for a Riu hotel and being sold as a family holiday to First Choice customers.
Myself and my 2 friends really enjoyed our time at this hotel. We are all in our mid 20s and were looking for a sunny all inclusive holiday with some local night life - and that is exactly what this hotel offers. The hotel is situated in a area of Palma which is popular with young Germans looking for a party in Majorca. Personally we loved this, the area is full of German themed bars and is situated between two German mega clubs "BierKonig" and "Mega Bar". You can't hear these clubs at all in your room at night (we were even staying on the ground floor). The vibe of the area is similar to Magaluf (except the Germans don't seem to be as bad as the British for being "Lager Louts" as we never witnessed any trouble - just people out having fun. The hotel is perfect for people looking to relax and have a bit of fun, the swim up bar has a great chilled vibe, where you can have a selection of cocktails and drinks throughout the day. We found the pool bar to have a good vibe and was great fun (even playing beer pong in the pool). However, that said, if you are looking for a family holiday with young children then the area in general might not be ideal as there is a lot of "jollity" and drinking happening from as early as 10am. The communal areas, restaurants and rooms are all modern and recently refurbished. The hotel is set in its own well established gardens, so theres lots of shade and is also very pretty. The hotel in general is immaculate and spotlessly clean. The staff and friendly and attentive (and if you have read other reviews claiming the staff don't speak English then please do not listen - it is not true. The staff speak very good english.) The food was really tasty, lots of choice which has specialities with change daily. The pool bar restaurant is also perfect for when you want an informal breakfast/lunch/snack around by the pool and you don't want to get dressed for the main restaurant. My only comment, where I could suggest improvement to the hotel, is a little more investment in soundproofing the rooms - the walls, floors and plumbing isnt very sound proofed and so if you have heavy footed and slamming neighbours (as we did) you can hear them. But overall we throughly enjoyed our stay, and I would certainly recommend the hotel to people looking for a fun holiday at a nice hotel.
We thought this hotel was a great base for Palma. Clean rooms and good food make for a good position right next to the beach and bars. You can't get a better located hotel. I would however, like to see the hotel put a clothing rule in place for the outdoor buffet - I am unsure as to how hygienic it is to half half naked people leaning over the food on offer? We may suggest that the swim up bar be made exclusive to adults also as there were lots of young children in this pool splashing whilst adults were trying to enjoy a drink!? We would also like to add that the service in the Spanish a La Carte was very poor, it was not a great experience in comparison to that which we have experienced with other riu reports. However, we cannot fault the cleaning staff/ front reception or the chefs for there amazing efforts and over all really enjoyed our stay - we were very pleased to see you leave food and water for the cats so keep this up! We would come back but hope to perhaps see a few tweaks on the service to match the other rius we have stayed with. Thanks for a great holiday
I'm currently here with my wife and kids aged 10 and 7. The local area is very lively but the hotel is tranquil and set back from the main drag. We'd read a few negative reviews about the staff but this has 100% not been our experience. The staff are all incredibly friendly, we've loved being served by Marisol in the outdoor area of the restaurant. She is wonderful and always has a laugh and a joke in Spanish with our children. We have no common language but in the end we're all laughing!! Jose and Ramsey are also great as are Tomas and Jaime in the bars. We've spoken to lots of other guests and all agree that the food is very good. The buffet is varied and we've also enjoyed the Spanish and "Grill" speciality restaurants. The alcohol does not appear to be watered down as we've found in some all inclusive hotels. The late afternoon cheese and ham toasties have gone down a treat. Being the type of family that like to explore a bit, we hired a car via reception from San Siro cars just around the corner. This was also a good experience with straightforward pricing and none of the heavy excess sales pitch you get in England. The price was quoted as 60 euros per day for a convertible Fiat 500 and that is what we paid. A very simple process and allowed us to visit Palma in the evenings, Deia, Soller and a beautiful beach for families at Cala Lombards, just over half an hour away in the direction of Santanyi. Some of the entertainment in the evening is good, some not so good but with the great atmosphere, we've laughed through it all. Sad to leave tomorrow.
For a 4*+ I would say you definitely get a good deal here. Firstly the food is amazing. I've stayed in a lot of places all inclusive and this is the best food by a mile. There's something here for everyone - meat / cheese / pasta / potatoes / chips - the range each night was fantastic. The staff are continuously cleaning and refilling the food sections, they're cooking things fresh and often right in front of you! Really impressive. On our first night the chef was even in the main restaurant checking everyone was happy with the food. Plenty of drink choice, beer, wine, soft drinks, water - with ice / chopped fruit, straws. All prepared and refilled. Rooms are clean - I was staying with my mother in law and we had twin beds - very comfortable and not pushed together like you get in a lot of hotels. Shower had good pressure and towels changed daily where needed. I would say that the towels were a bit worn out - not unusual for such a busy hotel but noticeable. Pools/ sunbeds - all clean, maintained, tidy. Sun beds were always available in the garden areas at any time of day but you have to be up early to get one pool side - not an issue for us but worth knowing if you've got kids and want to lounge and watch them. (7:30 towels start going out). Entertainment - generally I would say the entertainment leaves a lot to be desired but you're right in the middle of the strip really so there are a lot of alternatives. Staff - most of the staff are lovely and can't do enough to welcome you and help with whatever you need. Nicolas on the pool bar was particularly helpful and spoke very good English. Locality - we didn't really go out much on the strip but walked along the beach at sunset a few times. Lovely. Lots of street sellers by the bars but if you walk along on the other side of the road (the path before the beach) they don't bother you. Quick 30 minute bus ride to Palma and the bus stop isn't far away €1.50 per person each way. Reception gave us the details we needed. Cathedral well worth a visit for €7 each. To address some of the other reviews here, yes the hotel is directed towards German guests however we met people here from all over the world and the majority of people are polite and when they realise what language you do speak you can muddle through with basic manners - the staff mostly spoke a bit of English although I would agree was quite basic sometimes. All in all my first experience of a Riu hotel has been brilliant and I wouldn't hesitate to book again and will certainly recommend to others.
So me and my boyfriend and our friends visited this hotel towards the end of June 2017. We booked direct through Thomson in store, when we landed we were greeted by Thomson reps who when I told her where we were staying replied laughing "with all the Germans". I think this is rude and unprofessional however this is nothing to do with the hotel. Hotel itself was faultless, staff were extremely helpful to all, we arrived @ 11:00pm and they opened a small buffet for us to have something to eat. Free large bottles of water whenever and however many you want. Although they didn't all speak English they would try to help as much as possible. Pool area was lovely, however need to get up @ 7:00am to make sure you get a good sunbed. Food was also very happy with, you could get hot food all through the day whether it was in the main restaurant or at the pool snack bar. Every night they had a special meal being cooked fresh in front of you. Rooms kept clean all week and very modern. They only downfall for this hotel was the area for English, in the day time I would not advise to go to the beach. I had a small confrontation with a group of young German boys who had no idea about personal space. It is 10000% a German Magaluf outside of the hotel. If you are happy to stay in the hotel all week or take a 20min bus ride to Palma then this hotel is fine for you. However I think Thomson should make British holiday makers aware of this. Especially families, you wouldn't take your children to the magaluf strip so why would you want them going here. Once again out of the hotels control but I think people need to know.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool and 2 outdoor pools
Located in Las Maravillas within a short walk of La Porciuncula Church, Hotel Riu Bravo All Inclusive is within 2 miles (3 km) of Port of El Arenal. This 437-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and an indoor pool. It's near the airport and also near Palma Aquarium and Aqualand.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. For your convenience, breakfast is available for a fee.
All of Hotel Riu Bravo All Inclusive's 437 air-conditioned rooms provide balconies, free minibar items, and ceiling fans. Guests can enjoy satellite TV and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include safes, phones, and desks.
Guests of Hotel Riu Bravo All Inclusive enjoy 2 outdoor pools, an indoor pool, and a children's pool. There's free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services and tour or ticket assistance. Other amenities at this all-inclusive resort include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 495 reviews