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Hotel Playa Esperanza

4.0 out of 5.0

Recent guest reviews

With the prospect of being stranded in Port D'Alcudia for three days due to a daughter unable to fly my mindset was mildly harassed as I checked into the Esperanza. It had come recommended by my parents who had stayed here a mere twenty years ago so I really wasn't sure what to expect. What I found was an immaculately clean hotel, room and restaurant with a choice of three crystal clear swimming pools and a proliferation of smiling and helpful staff from the cleaners to the lifeguards. The location is excellent - being right on the beach and away from the noisier town centre but there are still plenty of shops within easy walking distance as well as car rental outlets, excursion agents etc. The grounds are covered in sun beds so we never had to search for one and there are handy changing cabins and day beds for everyone to find some shade under the palm trees. My daughter was gutted that she was unable to use the pools (due to her ear infection) but happily three stray cats in the hotel garden were extremely pleased to have their tummies tickled in the sunshine which went some way to compensate. Our room, while not large was ample for what we needed. The thermostat was simple to use allowing the temperature to be adjusted, black out curtains kept out the light as well as the heat and even though we were on the street side of the hotel we couldn't hear a thing when the balcony doors were closed. The beds were very comfortable and there were plenty of soaps, shampoos etc to use in the power shower. We opted for the second sitting in the huge dining room and initially were quite taken aback by the sheer number of people wandering around with plates but a quick explanation from the smiling restaurant manager soon had us feeling at ease as we hoovered our way through a vast selection of magnificently fresh, good quality, tasty food. Each night had a theme and we were able to try a wide variety of different foods without fear of ordering something we didn't like. The breakfast bar stood out as simply outstanding with surely a choice for everyone from fresh cheeses to meats to granola to yoghurt to cooked breakfast, fruits and pastries. Our favourite was the hot chocolate for dipping croissants into. Mmmm mmmm. Strangely, we had little need for lunch! The final bonus was the evening entertainment. The flamenco dancers and their musicians with the see through violins were a great hit. I am still flabbergasted at the number of costume changes they included to complement their dancing skill. Overall, I would recommend this hotel for anyone looking for a four star holiday in the Port D'Alcudia area without hesitation.

We stayed half board for week in May. After leaving our home a 0330 for a 0600 flight we arrived at the hotel at 1200 only to be told that our room would not be ready until 1400 - the 'official' earliest check-in time: so two hours of just hanging around. The staff that we encountered were always very friendly and eager to help. The hotel is quite large, modern style and very clean - it may just have been redecorated - and the grounds are massive: the hotel, a building of suites and one of apartments, all owned by the same hotel chain, share the same site. Loungers are scattered all over the hotel grounds and there was never an trouble finding a lounger, parasol or shady trees - even the pool areas were never particulary busy. Meals are very good with a wide range of good quality food for both breakfast and dinner. Breakfast is 0800 to 1030 and there are two sittings for dinner: 1800-1930 and 2000-2130; we were given a choice and chose the latter. If you arrive after the initial 15 minute stampede when the dining room doors first open then the atmosphere in the dining room is quite relaxed. Be aware that on your first visit for dinner you will have to queue to be allocated a table at which to sit for the duration of your stay: no one told us about this and we just sat at a vacant table, only to be confronted by two very surprised, but very courteous Dutch guests who explained that we were sitting at their table. Drinks are not cheap but measures of wines and spirits can be quite large. Rooms were a good size, bright and airy and cleaned daily, with a daily change of towels and linen too. The on-site wellness centre and spa is worth a visit - a range of facilities and treatments and reasonable value for money. There is direct access to Playa de Muro beach from the hotel grounds. There are a range of cafes, bars and resturants within easy walking distance of the hotel and buses to either Ca'n Picafort or Alcudia stop outside the hotel and cost about 1.55 Euros per person each way. Evening entertainment was varied and standards were generally high. Overall a very nice hotel and one which we'd be happy to visit again.

Generally a very nice hotel. Facilities - good and as advertised. Clean and pleasant decor. However - as a 4 star hotel I feel it does not have the usual level of staff friendliness, customer service etc you'd expect. Also, for english speaking guests be aware it is German run and that seems to be main language spoken. I arrived at exactly 9-30pm - the official finishing time for dinner, although there was still hot food out and lots of guests eating. I was very tired and just wanted a quick bite and to go to bed. However, I was told I was not allowed and must wait till 10pm when a cold dinner (salad) is provided for late guests. No facilities for hot drinks in room. Kettle hire is €12/week, but note this is just for a kettle which is dumped on you on check in. They will not help you out with cups, tea coffee etc. I found some staff to be abrupt and unfriendly, unhelpful. E.g I went to take my bike back to my room (I had not been told this is not allowed and there are no signs etc) and two reception staff simultaneously shouted at me across the busy reception area. Then I was given snappy directions to the bike tent, which I didn't know about, but not told I needed a key, so had to return once I'd found it. I tried to enter the spa at 7-40pm, and the attendant told me it closed in 5 minutes. I replied that I thought it was at 8, as in the info. She let me in eventually but was quite rude about it and turned off all the lights at 7-58pm when I was still changing. It seems that some guests are generally lacking in manners too - e.g I had a lift door closed in my face, and was snarled at when I failed to speak German (I cannot). A large naked man barged into the spa shower by the sauna when I was clearly just on my way into it, and proceeded to occupy it for an expended period of time. Further I was given wrong info by staff on 2 occasions (about local services). I tried to enquire about booking trips and excursions but the staff member was so unhelpful and unfriendly that I gave up and did my own organisation. Tried a yoga class on a rainy day, and it was in a tiny freezing outdoor hut and was the worst yoga session I've ever been to. Apart from all that the hotel has great facilities and location. Also the food is generally good.

Stayed at this hotel many times and would do so again. Food choice and quality were fantastic. Rooms cleaned every day with new linen and bed sheets. Atmosphere and ambiance excellent. Certainly would have no hesitation in going there many times over. Transport along the North Coast was every half hour with good bus service to Palma.

Amazing hotel to stay with family. Stayed there for 7 days in the end of October. We stayed in a room with sideview of the ocean, simply amazing! The room had a good size for two adults, one crib and our luggage. It was very good cleaned every day. All the staff were extremely friendly and nice, from housekeepers to restaurant employees. The hotel does not offer all inclusive, so you have to go out for lunch. The hotel has other restaurants that are opened for lunch, but you can also find some good options nearby the hotel. In the hotel the food was delicious, great variety of dishes, always very tasty and fresh. Drinks are not included. Every night there was some mini disco for the kids, which they loved. The staff was very cheerful and creative, they spoke in Spanish, English and German. During the day kids can have some fun in the playground. Just take repellent with you or the moskitos will eat you alive! During the day you can enjoy the pools or the beach. In the end of October the water was a little bit cold, but we could still enjoy it when it was not too much windy. Be aware that the sun chairs and umbrellas on the beach do not belong to the hotel! You have to pay around 5 Euros each per day. All in all it is a wonderful hotel, definitely would love to stay there again!

We enjoyed our stay, food was very delicious ans plenty of choice, location just next a beautiful beach and swimming pool are big and clean. Only thing is they need to improve entertainments. Nothing like in Turkey at Olu deniz. Childern friendly and safe.

Plus side - great staff, well run hotel, clean , Great stay overall Down side - we have child using a wheel chair , unable to use bathrooms as too small, no rails or access to shower room. Nor sure if there are other accessible rooms available but we were not offered one on arrival. Our fault I guess for not checking, but pretty obvious at her counter. Also a board walk onrto the beach would be great for wheelchair users - they still like to play in the water

Location amazing-direct access to beautiful beach. Loads of sunbeds in the extensive gardens-choice of 3 pools. Food very good for a self service restaurant. Location quiet away from the hustle and bustle of alcudia port, easy access thou as bus stop in front of hotel. Would definitely return!

We had a room with pool view and side sea view. Room was modern but a bit smaller than American hotel rooms but manageable. Room temp. was o.k. for October but it would probably not have been cool enough for me if it was July or August. Great and very friendly staff, very helpful. The pool and ground were great as well. Great food on the buffet for breakfast and dinner every night. The deserts at dinner time made my eyes water, it was not possible to try them all. The chocolate mousse was to die for. Hotel and ground were very clean as well. Also had a small market on grounds.

The hotel is clean but all has been planned for German speaking vistors and the food do not even close to be spanish in any way. I would not reccommend non german speaking visitors. Staff is polite but again approach is based on German speaking visitors. The price level for a half board solution is not worth the money compared with breakfast only.

Avenida de la Albufera No 4 Muro Mallorca

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Albufera Natural Park, Hotel Playa Esperanza is within 3 miles (5 km) of Hidropark. This 338-room, 4-star hotel has free breakfast, a full-service spa, and an indoor pool. It's on the beach and also close to Alcudia Port.


Dining

Start your day off right with a free buffet breakfast. Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hotel Playa Esperanza's 338 recently renovated rooms provide furnished balconies, sofa beds, and minibars. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Hair dryers, safes, and phones are also standard.


Property features

At Hotel Playa Esperanza, guests enjoy a full-service spa, an indoor pool, and a children's pool. There's free parking, as well as an airport shuttle for a fee (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a health club, a spa tub, and a sauna.

Room options

Double Room Single Use

Twin 1 | Sleeps 1

Double Room, Partial Sea View

Twin 2 | Sleeps 3

Double Room Single Use, Partial Sea View

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 426 reviews