Hotel Piñero Bahia de Palma3.0 out of 5.0
Recent guest reviews
We were here twice, in april and oktober, we love this hotel. Well, first impression wasnt that good, looks a bit poor here and there. But we learned that the staff is amazing here, everything is totally relaxed, as well the entertainers were amazing. I've never seen a comedyshow made by the animationteam this funny! Guests were also totally relaxed, food was okay and the drinks were nice. Its not a far walk to the party area of arenal. But, I wouldnt recommend this hotel for family's with kids. Its more for friend or couple vacations.
We stayed at this hotel 22nd to 27th October and loved it! Originally when we booked it booking.com was showing that it was only booked for 2 adults so I emailed the hotel to say there would also be a 5 year old and a 6 month old and the hotel told us this was no problem they would add them on. When we arrived the people in front of us in the queue let us skip the line as we had kids and it was late at night, this was great! Check in was quick and easy the staff were lovely and are room was everything we asked for :) on a high floor, didn't hear any noise at all our while stay, was close to the lifts, brilliant for our pram and to top it off, when we emailed to say the kids were with us we said we were happy for the kids to sleep in the beds with us but they gave us a room with 3 beds and a cot for the baby so it was perfect. All the staff were lovely and loved the kids, the food was great my partner and 5 year old loved every bit of it! The only money we spent on this trip was ice cream on the beach and for presents because we were full from all the meals and you could have as many drinks as you wanted. Literally a 5 minute walk from the beach in a beautiful area. I've read a few reviews on here that say this place is awful, and before I went it I felt nervous for our stay and now that I have stayed I would 100% recommend this hotel to anyone and even those with families it's so family friendly :) on the morning we were leaving the lady on reception phoned us a taxi to take us to the airport, a small gesture but one that we greatly appreciated as we didn't have a clue where to get a taxi or who to ring. Overall our whole family loved this hotel and if we ever go back to palma we aren't even going to look at another hotel would definately book this hotel again! Thanks so much to all the staff for a wonderful stay :)
Ok so the hotel itself was fine and the staff helpful but there were just a few things that let it down The pool are is small and does not get a lot of sun as the hotel covers 3 sides of the pool and is 10 stories high Our room overlooked the pool which was nice but any noise just travelled up, possibly because it was an enclosed space and we could hear it clearly from the 6th floor The hotel boasted entertainment, this is bingo at 9pm and dj from 10 pm most nights however one night did have a dancers on and this was very good The lounge for the evening entertainment let itself down by only serving drinks in plastic cups which when it’s evening is not good The restaurant staff are all very good but although the salads were good the food did seem much the same at both lunch and evening. The hotel memo said themed dinners but I couldn’t tell and just thought it lacked imagination We did eat out twice and I can definitely recommend Casa Do Pulpo which is in a side street next to the hotel, it is the street facing the pool The rooms were ok but walls very thin. Redeeming factors were Ramon from the entertainment team , he made everyone feel welcome and Luis (not sure that is spelt right) from the bar was great and singing and would throw his tray down and have a dance The one thing I did think was out of order was that although it is all inclusive, there were no snacks during the day or rather in between the restaurant being open and you couldn’t take food from the restaurant which is fair enough but otherwise you have to pay 2 Euro for a small tin of Pringles. There was also popcorn but not sure how much that was Overall it’s only a 5 minute walk to the beach which is great but I can definitely say we would. It recommend the hotel
Amazing holiday. People very friendly. Food was very good. Rooms verry clean and atmosphere was amazing. Dj and bartender in hotel was verry funny and positive to everyone. We spent with friends amazing time. Next year again the same hotel and hopefully people there will stay. Regards Polish friends
Good points Food quite nice well cooked Staf very nice Room with pool view ok Not so good Evening entertainment total garbage bingo ect best go out Not much sun around pool because of high rise Hotel,at night very noisy Over all ok for short break not for main holidays
Checked in early due to early flight,immediately told we could take up the offer of the all inclusive meals we had paid for- this also extended past official checkout at lunchtime as our transport didn't collect us to 8pm in the evening. The rooms were tidied and cleaned on a daily basis,hygiene was very good. The staff catered for all nationalities and did their best to immediately rectify any issues eg they ran out of soap in the communal toilets. Hotel was situated up a slight hill from the sea front, but this served as good exercise in between meal times. Restaurant staff were very dedicated. The pool was overshadowed by the U shaped hotel building ,which we did not use as there were too many smokers, however ideal if you are okay with this. Bar staff here were accommodating also. There was a local market selling a range of fashions on Thursday, tourist information was p the road from the hotel. There was a handy attractive little bay along from the marina ,as well as a lovely sandy beach on the main front. Also if you enjoy bike riding,assorted, there are plenty of local businesses to access these. Staff at reception were helpful and accommodating .
The smell from the drains is nauseating.The room was very basic and the food unappertising.The sun hardly reaches the pool area and they do noy supply towels for the pool.The sunbeds are hard plastic with no mattresses and no back support.The staff were okay, but we won't be going back.
Never again you can smell the drains throughout the building. The restaurant staff were rude especially the 2 males The security guard asked me to move from the ramp as he said it was a emergency exit,however this didn’t have any signs, the following morning at 06:30 he was stood in the same place as I was having a smoke with one of the night managers
On entering reception you get the smell of drains. Speedy check in rooms were clean and basic. There was mo kettle in the room but we new that and took our own. On going to the restaurant the food is much the same all week we stayed five days imagine you would get fed up with it any longer. There were two restaurant managers that looked like brothers only one was taller, I took two cups with us for the kettle only to get shouted out across the room i coudnt take them out he then gave me two plastic cups Consider they are Managers need to go back and brush up their customer service skills Pinero take note. There is only one bar ques built up rather quick(unless you are German then you just push in)plastic throw away cups which surely arent good for the environment they need to go onto washable plastic cups. The pool is in a courtyard not much sun gets on it and it isnt the best ive been to put it this way we didnt pay much for the hotel if we did id be demanding a refund
We stayed at this hotel for four nights from 24 September 2017. It was a last minute end of season break. There were 4 adults and one 2 year old in our party. As I stepped onto the coach on our journey home I felt a huge sense of relief and wondered if it was the same kind of relief that prisoners feel when they are released from jail. Don’t get me wrong, the hotel does have some good points. The holiday certainly started well enough – we found the Reception staff at check in to be very pleasant and helpful. On our way up to our rooms there was an incident in which two of the adults and the toddler got stuck in a lift. They pressed the alarm but the person who responded didn’t understand them and I saw him shrug his shoulders, walk back to his desk and continue with his work. Thank God my daughter and I were there and were able to alert the other receptionists who did, to their credit, resolve it very quickly. I dread to think what would have happened if we hadn’t been there since my granddaughter had become very distressed. When we did get to our rooms, we found them quite satisfactory and comfortable. (OK, the TV only screened one English channel – a grainy Sky News; and when you turned the shower to warm, the power dropped to a trickle. These are minor details though, which can be overlooked.) We made our way to the dining room for our lunch and were impressed with the choice of food on offer. It was probably the best meal we had there. We then ventured to the swimming pool which is where we had our first disappointment. It didn’t bother me so much that the pools were small; our granddaughter certainly enjoyed splashing round in the toddler pool. It was the environment. It was surrounded on three sides by the 9 storey hotel. The fourth side had a high building which I can only describe as ugly. Therefore the only view you had was concrete, concrete and more concrete. It made me think of one of those films where you see prisoners doing their exercise in a tiny courtyard. It was very gloomy, although it was kept clean. I was surprised that there were no pool side snacks though. When we ventured out of the hotel we were appalled by the area. It looked a like war torn area, full of buildings that were delapidated and decrepit. So, the main problems so far have been with the swimming pool environment and the location. Now for the staff…. To be fair, most of the staff were very pleasant. However, it’s the not so nice ones that you remember. It’s easy to remember them because they were all in the restaurant. The first incident happened when one of adults was wearing a t-shirt that had a very small wet patch. This was from where he had changed his little girl out of her swimwear. The waiter (who I nicknamed Senor Gestapo) INSISTED that he leave. It was not a polite request. It was an order. The second incident happened when four of us sat a table that was reserved for five. (I think it’s actually a good idea that some tables are reserved for groups of 5 or 6 people.) However, we did see groups of two or three people using them and they were not moved on. On this particular day the restaurant was packed and we couldn’t see a table available so we sat at one of the ‘reserved’ tables and were moved on to a table that we hadn’t seen at the far end of the restaurant. The third incident happened when my daughter took her toddler’s comfort blanket into the restaurant and the waiter ordered her to put it into her bag. Again, it was not a polite request but an order. When the waiter realised that it was a blanket and not a towel he relented and allowed her to take it in. Shortly after this, my daughter was about to take a ‘selfie’ of herself and her little girl. What followed was really unpleasant. The waiter approached her and accused of her taking videos. He demanded her room number and was very rude and angry. My daughter went to Reception to complain. The waiter had beaten her to it but he only told them about the blanket incident, not what had followed. The fourth incident happened when my husband, who has mobility problems and needs to use a crutch, was waiting outside the hotel for us. They have both steps and ramps for wheelchair users/prams. Again we frequently saw people standing there. However, the security guard ordered him to move because it was, he claimed, an emergency exit. There were no signs indicating this. We have been visiting Spain for more than twenty years and this is the first time we have ever experienced anything unpleasant. For there to be four incidents in four days is shocking. We consider ourselves to be good customers. We keep ourselves to ourselves and don’t complain or make a nuisance of ourselves. It was particularly annoying when we saw the behaviour of other customers going unchecked. For example: We saw customers in the restaurant putting food in their bags We saw customers taking drinks out of the restaurant We saw a customer jumping into the pool fully clothed We saw a group of noisy customers (Russian, I think) having a conversation by the swimming pool with their colleague on his seventh floor balcony And a final word. We checked out at 6.30 am. I saw a man entering the hotel. He wanted to get into the bar. The receptionist told him it was only available to customers and he directed him to a café across the road that was open. Nevertheless, the man managed to get into the hotel and wonder around. The security guard was called from wherever he was. I find it really ironic that the security guard can move on a disabled man but cannot prevent a stranger from roaming round the hotel in the early hours of the morning. As I said, the hotel does have some good points. However, as I write this review at home in rainy and gloomy England, I can honestly say this the first time I’m not wishing I was back on holiday.
- Free hot/cold buffet breakfast
- Onsite dining
- 2 outdoor pools
- WiFi in rooms and public areas (fees apply)
Located in El Arenal, Hotel Piñero Bahia de Palma is a leisurely stroll from sights such as Port of El Arenal and Aqualand. This 423-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and a restaurant. It's near the airport and also close to El Arenal Beach and La Porciuncula Church.
Free hot/cold buffet breakfast is served each morning from 8 AM to 10:30 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge.
The 423 rooms are air-conditioned and have furnished balconies and desks. TVs come with satellite channels, and guests can stay connected with WiFi. Free toiletries are also included.
Guests staying at Hotel Piñero Bahia de Palma enjoy access to 2 outdoor pools, a children's pool, and WiFi in public areas. Staff members are on hand to provide tour or ticket assistance and luggage storage. Other amenities at this family-friendly hotel include a terrace and a TV in a common area.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 581 reviews