Hotel Piñero Bahia de Palma3.0 out of 5.0
Recent guest reviews
Good points Food quite nice well cooked Staf very nice Room with pool view ok Not so good Evening entertainment total garbage bingo ect best go out Not much sun around pool because of high rise Hotel,at night very noisy Over all ok for short break not for main holidays
Checked in early due to early flight,immediately told we could take up the offer of the all inclusive meals we had paid for- this also extended past official checkout at lunchtime as our transport didn't collect us to 8pm in the evening. The rooms were tidied and cleaned on a daily basis,hygiene was very good. The staff catered for all nationalities and did their best to immediately rectify any issues eg they ran out of soap in the communal toilets. Hotel was situated up a slight hill from the sea front, but this served as good exercise in between meal times. Restaurant staff were very dedicated. The pool was overshadowed by the U shaped hotel building ,which we did not use as there were too many smokers, however ideal if you are okay with this. Bar staff here were accommodating also. There was a local market selling a range of fashions on Thursday, tourist information was p the road from the hotel. There was a handy attractive little bay along from the marina ,as well as a lovely sandy beach on the main front. Also if you enjoy bike riding,assorted, there are plenty of local businesses to access these. Staff at reception were helpful and accommodating .
The smell from the drains is nauseating.The room was very basic and the food unappertising.The sun hardly reaches the pool area and they do noy supply towels for the pool.The sunbeds are hard plastic with no mattresses and no back support.The staff were okay, but we won't be going back.
Never again you can smell the drains throughout the building. The restaurant staff were rude especially the 2 males The security guard asked me to move from the ramp as he said it was a emergency exit,however this didn’t have any signs, the following morning at 06:30 he was stood in the same place as I was having a smoke with one of the night managers
On entering reception you get the smell of drains. Speedy check in rooms were clean and basic. There was mo kettle in the room but we new that and took our own. On going to the restaurant the food is much the same all week we stayed five days imagine you would get fed up with it any longer. There were two restaurant managers that looked like brothers only one was taller, I took two cups with us for the kettle only to get shouted out across the room i coudnt take them out he then gave me two plastic cups Consider they are Managers need to go back and brush up their customer service skills Pinero take note. There is only one bar ques built up rather quick(unless you are German then you just push in)plastic throw away cups which surely arent good for the environment they need to go onto washable plastic cups. The pool is in a courtyard not much sun gets on it and it isnt the best ive been to put it this way we didnt pay much for the hotel if we did id be demanding a refund
We stayed at this hotel for four nights from 24 September 2017. It was a last minute end of season break. There were 4 adults and one 2 year old in our party. As I stepped onto the coach on our journey home I felt a huge sense of relief and wondered if it was the same kind of relief that prisoners feel when they are released from jail. Don’t get me wrong, the hotel does have some good points. The holiday certainly started well enough – we found the Reception staff at check in to be very pleasant and helpful. On our way up to our rooms there was an incident in which two of the adults and the toddler got stuck in a lift. They pressed the alarm but the person who responded didn’t understand them and I saw him shrug his shoulders, walk back to his desk and continue with his work. Thank God my daughter and I were there and were able to alert the other receptionists who did, to their credit, resolve it very quickly. I dread to think what would have happened if we hadn’t been there since my granddaughter had become very distressed. When we did get to our rooms, we found them quite satisfactory and comfortable. (OK, the TV only screened one English channel – a grainy Sky News; and when you turned the shower to warm, the power dropped to a trickle. These are minor details though, which can be overlooked.) We made our way to the dining room for our lunch and were impressed with the choice of food on offer. It was probably the best meal we had there. We then ventured to the swimming pool which is where we had our first disappointment. It didn’t bother me so much that the pools were small; our granddaughter certainly enjoyed splashing round in the toddler pool. It was the environment. It was surrounded on three sides by the 9 storey hotel. The fourth side had a high building which I can only describe as ugly. Therefore the only view you had was concrete, concrete and more concrete. It made me think of one of those films where you see prisoners doing their exercise in a tiny courtyard. It was very gloomy, although it was kept clean. I was surprised that there were no pool side snacks though. When we ventured out of the hotel we were appalled by the area. It looked a like war torn area, full of buildings that were delapidated and decrepit. So, the main problems so far have been with the swimming pool environment and the location. Now for the staff…. To be fair, most of the staff were very pleasant. However, it’s the not so nice ones that you remember. It’s easy to remember them because they were all in the restaurant. The first incident happened when one of adults was wearing a t-shirt that had a very small wet patch. This was from where he had changed his little girl out of her swimwear. The waiter (who I nicknamed Senor Gestapo) INSISTED that he leave. It was not a polite request. It was an order. The second incident happened when four of us sat a table that was reserved for five. (I think it’s actually a good idea that some tables are reserved for groups of 5 or 6 people.) However, we did see groups of two or three people using them and they were not moved on. On this particular day the restaurant was packed and we couldn’t see a table available so we sat at one of the ‘reserved’ tables and were moved on to a table that we hadn’t seen at the far end of the restaurant. The third incident happened when my daughter took her toddler’s comfort blanket into the restaurant and the waiter ordered her to put it into her bag. Again, it was not a polite request but an order. When the waiter realised that it was a blanket and not a towel he relented and allowed her to take it in. Shortly after this, my daughter was about to take a ‘selfie’ of herself and her little girl. What followed was really unpleasant. The waiter approached her and accused of her taking videos. He demanded her room number and was very rude and angry. My daughter went to Reception to complain. The waiter had beaten her to it but he only told them about the blanket incident, not what had followed. The fourth incident happened when my husband, who has mobility problems and needs to use a crutch, was waiting outside the hotel for us. They have both steps and ramps for wheelchair users/prams. Again we frequently saw people standing there. However, the security guard ordered him to move because it was, he claimed, an emergency exit. There were no signs indicating this. We have been visiting Spain for more than twenty years and this is the first time we have ever experienced anything unpleasant. For there to be four incidents in four days is shocking. We consider ourselves to be good customers. We keep ourselves to ourselves and don’t complain or make a nuisance of ourselves. It was particularly annoying when we saw the behaviour of other customers going unchecked. For example: We saw customers in the restaurant putting food in their bags We saw customers taking drinks out of the restaurant We saw a customer jumping into the pool fully clothed We saw a group of noisy customers (Russian, I think) having a conversation by the swimming pool with their colleague on his seventh floor balcony And a final word. We checked out at 6.30 am. I saw a man entering the hotel. He wanted to get into the bar. The receptionist told him it was only available to customers and he directed him to a café across the road that was open. Nevertheless, the man managed to get into the hotel and wonder around. The security guard was called from wherever he was. I find it really ironic that the security guard can move on a disabled man but cannot prevent a stranger from roaming round the hotel in the early hours of the morning. As I said, the hotel does have some good points. However, as I write this review at home in rainy and gloomy England, I can honestly say this the first time I’m not wishing I was back on holiday.
On arrival we were greeted by a lovely lady on reception, but then it went downhill from there. My partner, daughter and disabled dad got stuck in the lift - they pressed the alarm for assistance but the person on the other end didn't understand English so left them, it was only due to me waiting at the bottom that I was able to alert reception! There's only one bar staff on, which is ridiculous as they seem to work extra slow with queues backing through the doors. Then they are strict with the drinks! I struggled to get a drink for myself, partner and child. The pool area is small. The rooms are ok and cleaned daily. The views are grim. The restaurant - Sadly the staff here (2 men in particular) made this experience stressful. My partner had a little bit of water on his top (from drying our daughter from the pool) and this RUDE AGGRESSIVE waiter came over and told him to leave, he didn't ask politely, he just tried to humiliate him in front of other guests. We got told to leave a table, there was 3 sat there and we were waiting for the other 2 to come down. On the second to last day the RUDE AGGRESSIVE waiter stopped me entering because I had my daughters blanket, eventually he let and in when he realised but again he tried to humiliate our party. After that I got told off for taking a selfie of me and my daughter! He sent a little man over who started telling me off and demanded my room number! After this I felt I was being hounded out the restaurant (which I'd paid for) so went to complain to reception but the man there only listened to the restaurants side on events. Shaking I had to leave the hotel for the day. It seemed me and my family kept getting told of for no reason. My dad got told off for standing outside waiting for the rest of us one night. I've a few questions I'd like answering in response to this review. I made a few observations on this trip. 1) Why did other people (parties of 2 or 3) not get moved on from reserved tables in the restaurant? 2) How did numerous people put food on their bags in the restaurant and not get stopped? 3) How did numerous people sneak drinks out the bar when there's a clear sign saying not to? 4) Where was the security guard when a random person walked in the hotel at half 6 in the morning? 5) Why did no one have words with the drunk that threw himself in the pool fully clothed at half 7 at night? It's funny we were the only English family at the hotel and the only people who seemed to get hounded. My family are decent people and it seems so unfair how we were treated. Hotel staff (apart from the lovely lady on reception, short hair, late 40's) need to go on an equality course and maybe the restaurant staff need replacing with a friendly bunch. I asked to log a complaint but reception staff just looked clueless, since returning I've learnt there's a book called 'Libro de reclamaciones' and by law the hotel has to provide this for complaints. This hotel is definitely not for the English, avoid at all costs (in fact a local person said they wouldn't send a dog here)
I spent a lovely holiday in this hotel : the animators make your vacation unforgettable, the food is very tasty and there is a lot of choice ! The hotel is situated next to the beaches and for those, who appreciate the night life: there are some bars very close to the hotel! I truly recommend it !!!
First thing you feel when you enter the hotel is a weird nauseous smell all over, and then noise, noise and more noise, I couldn't sleep at all during my 6 nights stay! The noise came both from the streets around and from inside the hotel (drunk teenagers knocking on guests doors all night!) Even though I complain in the reception and they had a security guard and cameras in every floor nothing was done to prevent it. - Charging for Wi-Fi is not acceptable, especially when the booking rate is "All inclusive". - Overcrowded always, everywhere: at the bar, at the swimming pool, at the dining room,... people, people and more people meant queues, queues and more queues. Finally the staff,.. the staff was all rude, specially the waitress that came almost every night 10 minutes before 10pm to "let us know" that the restaurant was closing at 10:00pm sharp and we needed to leave!! (we had 3 toddlers at the table) The only night the staff was "friendly" was our last night, from what I assume the presence of hotel GM, so the difference was huge! For the better I must say! For sure the best thing about this stay was the Check-Out, worst family holidays ever... Never Again!
The hotel is in good condition. It is located about 300 m from the sea but when you come back from the beach you must go up becase the hotel is situated a litlle bit higher than the sea level. The rooms are well equiped and cleaned every day. The bar offers the friendly atmosphere and atractions such as mini disco for children ( Greeting for Christina and Ramon - they are very kind, friendly and positive people! ), bingo game for adults and performances. The food is quite good but not excellent - in the restaurant there is a crowd of people every day - you must deal with queues. The staff in the reception is very helpful. They speak english, russian, german and even a little bit polish.
- Free hot/cold buffet breakfast
- Onsite dining
- 2 outdoor pools
- WiFi in rooms and public areas (fees apply)
Located in El Arenal, Hotel Piñero Bahia de Palma is a leisurely stroll from sights such as Port of El Arenal and Aqualand. This 423-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and a restaurant. It's near the airport and also close to El Arenal Beach and La Porciuncula Church.
Free hot/cold buffet breakfast is served each morning from 8 AM to 10:30 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge.
The 423 rooms are air-conditioned and have furnished balconies and desks. TVs come with satellite channels, and guests can stay connected with WiFi. Free toiletries are also included.
Guests staying at Hotel Piñero Bahia de Palma enjoy access to 2 outdoor pools, a children's pool, and WiFi in public areas. Staff members are on hand to provide tour or ticket assistance and luggage storage. Other amenities at this family-friendly hotel include a terrace and a TV in a common area.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 562 reviews