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Hotel Illot Suites & Spa

4.0 out of 5.0

Recent guest reviews

Don't let 4 stars fool you, or the wonderful photos online. This is the worst hotel I've ever stayed at in my entire life. We had to sleep in our coats as the heating was broken, no spare blankets at all. Our clothes stunk of damp after being in the room. Spain is having a lot of cloudy weather so we purposely booked this for the indoor pool- which children weren't allowed in after 1pm! The night time staff were nice but unable to help, the daytime staff just fobbed us off and wouldn't offer any solutions. The children's area was full of smashed glass, unattended ladders and exposed wires. The balcony rails were loose and taped together with electrical tape. The place was dirty and outdated, my daughter's sofa bed covered in stains and stunk. I cannot think of a single positive for this hotel apart from the gent on reception on the first night who let us use the canteen to make a cup of tea as we were physically blue with cold. I wouldn't let a dog stay there. Terrible atmosphere, everyone was sat in coats and scarves eating dinner unhappy.

Not 4 star at all very unhappy DON'T WASTE YOUR MONEY entertainment is well I can't write that down the spa needs a good clean floor feels slimey really outdated view from my balcony was terrible it needs a good delousing from top to bottom don't be fooled by the nice entrance I went fully inclusive but u get cheap coke NEVER had diet and for me being English was a night mare every thing is dedicated to German if it was not for the nice weather I would have come home

We booked this holiday a couple of weeks before we were due to fly. It sounded great a suite so our 14 yr old had some space. When I booked thro Sunmaster they said it was a 50km trip from Palma airport I told them Id had two knee replacements and after a two hour flight couldn't sit too much longer. Well what a bloody nightmare after several emails Sunmaster were adamant they were correct about the transfer times. Were they hell. We landed at 9.30pm at Palma and got to our hotel just after 1.30am next morning. We were told there would be food and drink, we were offered cold dried chips and pork it wasn't edible it was stone cold and hard, m should never have been left out a real health issue. We eventually got into our room at 2.30am with our 14 yr old absolutely worn out. The beds are rock hard, a dirty blue blanket over a white sheet, one tiny pillow and cushions on the bed that are tired and stained. The lounge area where our son had a pull out bed is ok for size but the sofa and dining chairs are soiled and stained disgusting. We requested a lower floor room with poas I have mobility issues and we are in 328 overlooking a house with noisy kids and with a yappy dog. Next to that is a garage renovating motor bikes. It's noisy as hell the kitchen staff must throw the crockery around and at 7.30am there is a horrendous noise possibly air con coming on. The staff are friendly apart from reception where I've been blanked twice, restaurant staff are great and the chefs too. Pool isn't really big enough and is freezing cold as is the indoor pool. Very clean hotel and a good choice of food presentation excellent. I want compensation for the transfer nightmare and the suite is tired and in need of a pot of paint. The furniture is stained which is not acceptable. A lot of people have had bad experiences some being shipped to other hotels as the rooms they booked were not available. Paid a lot of money and feel ripped off. Only two nights left and we haven't slept more than three hours each night. Sunmaster you are rubbish and should be ashamed. Hotel staff you need to get it right comfy beds and a proper clean is needed

My first holiday 2017 for nine years. All inclusive purchased including transfer for £550pp so I wasn't surprised to find a lovely hotel that is in need of a little tlc here and there. Negatives: Gym is roasting as the air con was never on in there and when we asked at reception was told it wasn't hot enough '27degrees'. Also, of the several pieces of cardio, only one very old x-trainer worked. In comparison, the outdoor pool was colder than the arctic ocean! I agree with others in that the transfer bus is awfully long, would suggest hiring a car as the area is remote anyway and there aren't many attractions nearby. Positives: The staff were very friendly and helpful The rooms are kept clean and tidy - good job housekeeping! Food was good if not repetitive but great chef cooking fresh option at the grill each night. Quaint little town, though a tad touristy... once you've browsed one shop you've seen them all. Advertised as a four star but I would say it's a three star. I feel I've been a tad harsh but truthful... In summary: for what I paid this was exceptional value.

We stayed here for 2 weeks in September we were happy with our room and the cleaner was lovely she done the room every day with fresh towels and sheets the indoor swimming pool was nice but it was only open from 8-1 for children then closed then opened at 3-8 for adults only!! The jacuzzi and hot room was not working, the food was the same pretty much for the whole 2 weeks which we didn't enjoy at all! The bread rolls were always hard! There was bread and ham and some not very nice biscuits in a cold room that is left out all day for all inclusive guests which was not nice at all!! The outside bar don't serve all inclusive guests beer or coke as you have to go inside to the cold room and do it yourself but if your a paying guest they will serve you these drinks!!! The staff on the main desk and outside bar are not very friendly they all seem quite unhappy!! And unhelpful, the outdoor pool was so cold my children couldn't go in it!! It actually made my fingers hurt when I was in it like frost bite!!!! It's in a good location as it's a short walk to restaurants and shops and about 15 min walk to beach I wouldn't recommend this hotel to anyone deff not a 4*.

We are just back from our 10days holiday and it was absolutely terrible.We were told that at the airport that our hotel was overbooked and we need to stay one night at another hotel.When we arrived the following day to Illiot they hardly payed any attention to us,we were not welcome at all,they almost have as half pension instead of all inclusive and it took 30min to check in.Our room was awful more like a room in a youth camp and not in a 4stars (!!!)hotel:old fashioned,dirty and with a view of a very poor area.The breakfast was ok but dinner and lunch simply bad quality from cheap ingredient.(many times rather decided to eat out)All inclusive was a joke:hardly any drinks inclusive and morning and afternoon snack in a spare room with some strange cheese and salami and bread from a bag.Personal generally rather unfriendly-expect the young lady and the middle age bold man at the receptions who were the only ones who managed to smile at us. The hotel was a big disappointment as from the online picture and outside it looks different.we will definitely look for another hotel when eventually going back again.

I have never left a review for anything in my life, I’m quite easy going and never complain about anything, but I feel the NEED to write this review as I don’t want anyone else to suffer the same experience as me. I stayed here last week with my boyfriend and was sadly disappointed with the hotel, it looked amazing on the website but it couldn’t be further from the truth. How they can advertise this as a 4 star I do not know, more like 2-3! Firstly, we arrived at 2am to check in and it took 45 minutes just to get into our room as the young man on reception didn’t have a clue what he was doing, another family were waiting to be checked in at the same time with a young baby and child so I felt so sorry for them. Not what you want when you've had a day of travelling! When we woke up in the morning our apartment was flooded (it had rained heavily in the night), my boyfriend got out of bed and it was like a swimming pool. We had no idea where the rain had even come in from as all windows and doors were shut. Luckily we didn't leave any valuables on the floor. When we went down for breakfast there were various buckets throughout the hotel full up with water including the restaurant, we looked up and there were holes in the ceiling with water leaking through!! The hotel on a whole was very unkept, it looked like it needed a good clean along with our room, the indoor pool was freezing cold, sauna and hot beds didn’t work, the equipment in the gym was rusty and looked like it hadn’t been used for years. Even when they attempted to do some maintenance they had no consideration for the guests….someone was out cutting the grass at 10am when we were trying to relax on the sun loungers (surely they should do that when people are eating breakfast)?? Majority of the staff were so unfriendly and we didn’t feel welcome at all, it felt like it was an effort for them to serve us a drink which is not what you expect when you pay all inclusive. Countless times the bar was left unattended and no-one around to serve us, there was hardly any choice either. The food on the whole was good but we did feel like they served up the same food all the time. Also there is no entertainment whatsoever, unless you call 'sticking some spotlights and music on outside' entertainment. And don't be fooled by the spa either, I decided to treat myself to a massage for 46 euros and I wish I hadn't bothered, they called someone in and all he did was stroke me and make weird groaning noises!!! That was just as much a rip of as the hotel was. I would go back to Majorca as the area was lovely, lots of restaurants and shops but definitely NOT to this hotel. Avoid it like the plague and don't waste your money!

After the recent reviews on here I wasn't expecting a great arrival. The transfers are shocking and would definitely take a private taxi next time so it's only 1 hr rather than the 3 we had to endure. However, the hotel did cater food and drinks for us on arrival at 3am and the rooms were ready and staff very helpful. The room was lovely, a few problems with the air conditioning but only had to inform the staff once and it was fixed within an hour! The pool area wasn't the biggest but fantastic as we had a small child. The sunbeds do get busy but always managed to get one throughout the day as guests were very respectful and moved towels if they weren't there all day. Lots to do in the area and staff were helpful in advising what was available etc Would definitely go back, the hotel I believe has taken on board the recently bad reviews- was a lovely stay

For a 4 star hotel, this was absolutely awful. I think the 'all inclusive' is a joke, maybe 5-10 of the drinks were all inclusive? Everything else on the menu was charged for. (€3.10 for an orange juice) and to top it off, one of the two bartenders acted as if serving us was an inconvenience and didn't smile once, which made going to the bar horrible. Some of the staff were really friendly, however the older woman on reception was really moody our whole trip, and gave us a bad impression from the moment we arrived. Our room overlooked some smelly unattractive buildings, it smelt damp, we had old bedding, our air conditioning did not work, and our jacuzzi bath had the buttons removed from its controls- so did not work. Our shower leaked, the bulb in our side lamp was smashed, half the indoor pools were empty and the hot tub was freezing.) The spa was constantly closed, the hot beds did not turn on, I saw the sauna on only once during the stay, and the steam room was out of order. And this may seem insignificant, but there were not turtles in the turtle pool as advertised in the foyer, which was one of the main reasons we chose to stay here for the novelty. The food was okay, the main meal being quite good, a lot of choice. There was fish, vegetables, salad, chips and fried food, so something for everyone. However the puddings were absolutely horrible, and we skipped them most days. They are pretty to look at, but were just cheap cream cakes which made you feel sick, and lots of disgusting jelly like puddings in various colours which tasted like thick gone off sugary milk, (I can't describe the taste). Some of the staff were really lovely, for example the all the cleaners, one of the barmen,the men and young woman on reception. So I feel bad that I cannot identify the rude staff from the lovely welcoming ones. However overall, we did not feel welcome in the hotel, and I would recommend trying to find another hotel if you plan to spend any time using the pool or other facilities. It would have been an acceptable 2-3 star hotel, however what was advertised was far from what we got. Will definitely be returning to the area as it is stunning, but picking another hotel.

We booked for 6 people (2 rooms) for 6 nights all inclusive, arrived at 2pm on our first day and our rooms were not available they had overbooked, we were shipped out to a 4 star hotel in the same resort which was very nice taxi paid by the Illot and were told to return the next day at midday and our rooms would be ready. We arrived at 12.15pm the next day and had a further 2 hour wait until our rooms were ready, clearly unacceptable on a 6 night visit. We also found 3 other families this had also happened to and it appeared they targeted the all inclusive patrons as the half board customers are more likely to stay and spend money in the bar etc.. We managed to negotiate our room on the last day until 8pm (check out is at midday) however the all inclusive card was wiped at midday. Good bunch of fellow holiday makers staying at the hotel and the food was very good, rooms abit tired as was the indoor pool, staff did not seem particularly happy to be there, hot water for showers in evening for all and the ac in the rooms needed abit of working out too.. on the whole a 2/5 due to the poor start we had.

C/Hernán Cortés, 41 Cala Ratjada Mallorca

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Hotel Illot Suites & Spa places you within a 10-minute stroll of Cala Ratjada Port and Sa Torre Cega. This 102-room, 4-star hotel welcomes guests with free breakfast, a full-service spa, and an outdoor pool. Cala Gat Beach and Son Moll Beach are also near this Cala Agulla hotel.


Each morning free breakfast is included with your stay. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service.


The 102 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with separate bedrooms and living rooms. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Safes and phones are other standard amenities.

Property features

Guests of Hotel Illot Suites & Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and a kids' club.

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend this hotel

Total of 291 reviews