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Hotel Illot Suites & Spa

4.0 out of 5.0

Recent guest reviews

We booked for 6 people (2 rooms) for 6 nights all inclusive, arrived at 2pm on our first day and our rooms were not available they had overbooked, we were shipped out to a 4 star hotel in the same resort which was very nice taxi paid by the Illot and were told to return the next day at midday and our rooms would be ready. We arrived at 12.15pm the next day and had a further 2 hour wait until our rooms were ready, clearly unacceptable on a 6 night visit. We also found 3 other families this had also happened to and it appeared they targeted the all inclusive patrons as the half board customers are more likely to stay and spend money in the bar etc.. We managed to negotiate our room on the last day until 8pm (check out is at midday) however the all inclusive card was wiped at midday. Good bunch of fellow holiday makers staying at the hotel and the food was very good, rooms abit tired as was the indoor pool, staff did not seem particularly happy to be there, hot water for showers in evening for all and the ac in the rooms needed abit of working out too.. on the whole a 2/5 due to the poor start we had.

Ok hotel. Food often tasted the same. Cleaning really good. Horrible view from our balcony ant smell from the kitchen. Only two **, because we expected more from a **** Star hotel. All the rules were bended by visitors. When we talked to the staff about it - nobody took responsibility for doing anything.

We arrived to the hotel after a 3hr coach journey. Which has no toilet! This hasn't put me and my girlfriend in the best of moods. When we arrived we were told our room wasn't ready. The receptionist never apologised for us having to move hotels and the inconvenience it caused. The receptionist also didn't acknowledge when we first arrived which we also found quite rude. After a night in a much nicer hotel we checked in with a much more helpful receptionist. The room was spacious. It consisted of a kitchenette, lounge, bedroom and bathroom. The toilet in the bathroom didn't look like it had been bleached for a while. The air conditioning was very weak and really cool the room at all. Food at dinner was average. Even though we were half board we opted to eat out most nights. The breakfast options were reasonable. Fresh pancakes were popular. One of the main issues we found with the hotel was the lack of room by the pool. As mentioned in previous reviews the pool is very small. There aren't really enough sun loungers if the hotel is full. You have to be up very early to guarantee yourself a place by the pool. We were going for breakfast at 9am and that was too late to get a sun lounger. Luckily there were family members staying nearby and we used their pool facilities for the duration of our stay. Overall the experience we had of this hotel was poor. The room was a good size but lacked a view. The service on reception when we first checked in was poor and left us with a poor impression of the hotel. The lack of space around the pool was also an issue. I would not personally recommend this hotel to anyone.

I have just returned from a week at illot hotel with mixed reviews. All in all we had a lovely time met some great people but there is room for improvement! We arrived in the early hours with our 3 & 6 yr old who were desperate for a drink of water... we were greeted or shall I say grunted by the receptionist, I asked for a cup of water but were told the only water available is €1.50 from the water machine! Thank goodness we had change as by this point our children were so dehydrated from the 3hr coach journey, they started to resemble prunes! Yes, you did hear correctly... a 3 hr coach journey! We were expecting a 1.5hr journey! We were all ready for our bed! The hotel room was clean and a good size. The balcony was sufficient enough to dry your towels at the end of the day! The view was of the tennis court and over looking the Main Street. Air con was awful... I have more power blowing out my birthday candles and I'm only in my 30's! Each room has a kitchenette so take a travel kettle and tea bags! We wish we did! Breakfast was good each morning but the same everyday. Lunch again was good, dinner was also good but as the week went on we noticed we were getting left overs from the dinner the night before. So got very repetitive! We would not advise any peppa pig fans to stay here, pork was constantly on the menu! We were also expecting 2 food themed nights a week, we only saw a Spanish paella theme. Drinks... not all were all inclusive! Not many cocktails to choose from either! Mojitos would be a good drink to add! Beer was on tap... only 2 at a time per guest... I found this out after loading a tray of 20 beers for everyone at 22.59pm! The grumpy bar man chased me! Oops! Bar closes at 23.00 each night, which is a disappointment as everyone seemed to get into the flow around about that time every night! It reminded us of the dingo dongle challenge on I'm a celebrity... shutters get shut by a grumpy man! Hot drinks and water was not available until breakfast time. We filled our children's drinks bottles up with water and kept in the fridge for when they woke up! There was a variety of entertainment every night- bingo, quiz, mini disco, games, fireshow, karaoke. All were entertaining and the kids enjoyed it. Staff seemed miserable apart from the 2 animation guys, they always had a smile and welcomed us. Daytime games, water polo and water aerobics were daily and staff were not pushy. The pool was small but a good size if you had children to watch! Inflatables and water guns kept the kids entertained. There was a sectioned off shallow end for babies/toddlers. Sun loungers- you need to reserve early! Maybe a few more if placed strategically would help! Indoor pool is a very good size, and good too use if it's far too hot outside. Turtles- my son was excited to see real turtles only to be greeted by stone ones! Shops are all in walking distance. Which were ideal for inflatables and snacks for the kids! Pringles are €1 in the corner shops, €1.50 in the hotel. A pharmacy is also just around the corner. There are a few beaches. Very beautiful but busy! The bars and restaurants are aimed at the German, but very welcoming to the British. During our stay we chatted to many families who all experiened a bad arrival. each arriving late at night or very early hours of the morning to be told they didn't have a room available for them! These families were taxied to a nearby hotel for the night and then taxied back to illot hotel in the morning. Maybe a bit of advice - email or call the hotel 24hrs prior to travelling to ensure there is a room for you! Palma airport- take snacks and a bank loan!!! €3.80 for a small bottle of water! €2 for a small packet of walkers! All in all we had a relaxing holiday, met some fabulous people and made some lovely memories with our children.

We just spent 7 days all inclusive at the Illot, and had a great time. Staff helpful & friendly, clean, nice location. Although the pool area is not the largest it suited us well as we could easily keep an eye on our 4 & 7 year old's. With the all inclusive it was very easy to get yourself a drink or snack as you just went up and helped yourself (no queuing). With the food it was good quality, however it did get a bit repetitive after a while, but you have to expect that with all inclusive. Local restaurants are excellent but don't expect to get a cheep meal, the beaches and coastline are spectacular. All in all a great holiday and would go back anytime.

On the plus side the Illott is a very well positioned hotel in a quiet road but a minute walk to the shops and entertainment and 10-15 min to the beaches.It is clean and has a small but lovely outdoor pool with lifeguard and a good indoor pool.,Geared more toward families you could do a lot worse. Now for the negatives, my son lost he's phone and trying to communicate with the members of staff in English was next to impossible, only one of the receptionists a lady with glasses grasped the problem but stilled failed to locate the phone that was actually lost in the room.My other problem with the hotel was the availability of drink after 11 in the evening and before 8 in the morning, I'm not talking beer I mean tea coffee water! Would it really be too much trouble to let the key accessed room be available for people 24-7? And if not then put a kettle in the rooms surely! The food is a mixed bag, there is generally something for everybody at breakfast, pastries cakes eggs bacon beans. But being English the sausages were a no no! Lunch, again a mixture, some good stuff and some not for the uk taste buds, although I thought the burgers on one day with the chips and onion rings were gorgeous. Dinner to be honest I only had 3 times as the German market seemed to be the one catered for, personally don't like veal on my menu and there seemed to be a lot of it. Aircon was adequate and did the job.The entertainment was alright but mainly aimed at young children, I must mention the guy who was the lead entertainer and organised the water polo was brilliant and would be an asset anywhere,and most of the staff were good(special mention to the night receptionist top man for the coffee!) Overall despite the negatives I would recommend the illot for families but remember this area is very German orientated it ain't magaluf!

Overall we enjoyed our stay at illot suites and spa. We were given room 236, when we entered the room we noticed a strong smell of urine coming from the bathroom. Not a good welcome to a room!!! We just shut the bathroom door and could no longer smell it. As we were only there for 3 nights we were not that bothered and put it down to being the drains. On the last morning i noticed that the toilet was actually leaking every time it flushed, on check out i mentioned this to the receptionist who noted it. hopefully it has been fixed now. The room has cooking facilities - a microwave and a two ring hob, which was good as we were only bed and breakfast, we decided to eat in one night to save a bit of cash, the kitchenette could do with a tea towel and washing up utilities being added, and also a kettle. The breakfast were great there was a good selection of fruit and cereals and there was a breakfast chef available to cook you an omelette if you wanted one. The breakfast staff were all very friendly and helpful. The outside pool area is very nice, the pool itself is quite deep so might not be suitable for smaller children. The indoor spa pool looked very nice. We spent most of the time at the beach though! I would recommend a trip to Cala Mesquida and Cala Agula, both beautiful beaches. Cala Gat and Cala Mol were too busy to get on. We also went to Cala Millor for half a day another beautiful beach but packed out. We enjoyed our holiday and would stay there again, i would ask for a different room next time though.

I went away for a long weekend with my mother (59) and daughter (17). The transfer wasn't great, 1 hour sitting waiting on the bus then over 2 hours to get to our hotel. Nice spacious reception area and we arrived in the middle of the night but were given access to the restaurant where basic refreshments had been left out. The room itself was very basic and quite 'dated' but clean and adequate. Plenty of wardrobe space, spare pillows and blankets etc but the air conditioning wasn't very good. We were pleasantly surprised with the food after reading some of the previous reviews, at breakfast there was always plenty of choice, everything you would expect from fruit, bacon, eggs, cereal, pastries etc, fresh pancakes and omelettes made to order. Lunch and dinner always had a wide range of salad, fresh fish and meat was being cooked in front of you, there was always a pasta dish etc and a good dessert selection. The pool area was small but again adequate, plenty of sunbeds (never had to wait or reserve) the pool bar wasn't always manned and the soft drinks and beer was self serve. Not all drinks were included in the all inclusive but there was a reasonable selection that were. Ice creams are available during the day and there was always a selection of bread, meat, cheese and biscuits for all inclusive guests. There was evening entertainment, singer, dance/magic act, girls v boys competitions etc , mini disco for the children, not a lot going on during the day that we saw but we did enjoy the aqua aerobics. Wi-Fi was good and free throughout the hotel. As we weren't there for long we didn't make use of the spa but looking through the window the indoor pool area looked nice. We had a short walk around the local bars and shops which were also nice. All in all this hotel is clean and basic with a small pool area, you get what you pay for and as long as you don't go with high expectations you wont be disappointed. Don't let the negative reviews put you off, it is what it is and we enjoyed our weekend there.

Recently returned from a week here. It's a really nice hotel about 5 mins walk from the harbour town which is picturesque and a lovely area. The accommodation was air conditioned, and consisted of a large bedroom, bathroom and a good sized lounge area, including sofa armchairs and dining table. Also attached was a kitchenette area with utensils a hob, microwave and fridge. You could have easily self catered in the suite if you wanted to. The fixtures and fittings are not brand new and had the usual signs of a bit of wear and tear, but nothing you wouldn't expect. It was cleaned every day to a high standard. Also had nice balcony with table and chairs. We stopped on a bed and breakfast basis. The breakfasts were great. Loads of choice - cold meats/cheese/breads, cereals/fruit, cooked English style, eggs, chef cooking stuff to order, hot and cold drinks. Buffet style and as much as you wanted - excellent quality and value. The pool area was nice with plenty of loungers which usually filled up by mid morning. Lifeguard on duty during the day. Staff were multilingual and very helpful. Lots of different choices of restaurants very close by, also several supermarkets. Had a great time, would definitely recommend.

Our week here was amazing! So nice and clean, everyone is really friendly, the entertainment was great and so was the food 😍 only downside is even though we were all inclusive we still had to pay for some drinks 😞 overall though best week ever! 😍🍹🌞

C/Hernán Cortés, 41 Cala Ratjada Mallorca

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Hotel Illot Suites & Spa places you within a 10-minute stroll of Cala Ratjada Port and Sa Torre Cega. This 102-room, 4-star hotel welcomes guests with free breakfast, a full-service spa, and an outdoor pool. Cala Gat Beach and Playa Son Moll are also near this Cala Ratjada hotel.


Dining

Each morning free breakfast is included with your stay. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service.


Rooms

The 102 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with separate bedrooms and living rooms. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Safes and phones are other standard amenities.


Property features

Guests of Hotel Illot Suites & Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and a kids' club.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 271 reviews