Hipotels Hotel Don Juan3.0 out of 5.0
Recent guest reviews
On arrival at 2:00am no one in reception. After a few minutes we was greeted with a a by a person with limited English. First words was was €19.80 please. I asked what for he could not explain the reason. I found out of another staff member what the cost was for. Could not locate us a room as our bookings said we was Irish?????? After checking in, we was given a ham sandwich a banana and a bottle if water, all the hotels having given us a salad. Reported drug smoking in the next room which was coming through the adjoining door, nothing they could do. 1 channel on the tv which is the news 68 channels in German. I asked can these be changed i was told no. Lots of guests saving between 6-8 beds per couple so they could follow the sun around throughout the day, this was on the pool rules,I spoke about this to staff, nothing they could do. 99% German which is good, 1st evening meal we was hanging around in the dining area not having a clue what goes on. Then we was told to wait where we was and someone will see to us. A guy came over and showed us where to sit and that would be our table from that night onward. Wrong!!! People was sat there every night, we had to sit elsewhere. Every new guest stood there waiting looking around what was to happen Would be good if you had a member of staff to meet and greet at a pedestal and someone stood there to say goodnight? Only what we’ve seen in other hotels it seems so much professional. Evening wear, that was another rule not abided to. Many people still wearing pool clothes. Staff was good. The girls and guys in the dining room worked hard and were friendly. Reception staff can be abrupt, especially when we spoken to them. They seem to be very angry v Food and room excellent. Animation guy. Best man by far. On a whole, I would not spend any of my money in Don Juan hipotel or any other hipotel. We went in September 2017 for 10 days and we was going to use the same hotel as we’re returning back to Cala Millor late October 2017, that will now be protura Sorry about all the bad points we’ve been coming to Majorca every year for decades. This is by far our worst experience
NEGATIVES...The residents of this hotel consist of 95% GERMAN 4% other and 1% BRITISH. We booked an all-inclusive package but do not be fooled !!! Thinking that you will receive the same service/quality of drink as paying guests you won't. My husband asked for a mojito and was served a pitiful lime slush ! However when we challenged the waiter that it was different to others whom were being served with fresh mint and crushed ice in tall glasses we were told that we could have the same if we paid !!!! If you fancy pizza around the pool be prepared to pay €8 !!! NOT --all inclusive. You will pay for quite a lot off the drinks menu. ---Poor animation team ( if you are going with children(British)the entertainment is directed at German children. Our children are aged 15 and 10. POSITIVES.... LOVLEY seaside view from our room in older part of the hotel. Nice location.
Just returned from a week at Don Juan in Cala Millor in Mallorca. Myself and 2 teenage boys. PROS: The rooms overlooking the pool area are fairly new and clean with a good size balcony. The front desk advised me the sea view rooms overlooking the promenade are noisy. Good AC in the room. Great shower. The location of the hotel is good being in front of the beach and in easy walk of the main shops and bars. The staff in general are polite and friendly. You keep the same dining table throughout your stay. CONS: This is a 3 star hotel with 4 star prices. The hotel primarily caters for the German tourist being 90% of the guests. Everything is in German. Not that I have a problem with Germans I don't. They are well educated and friendly people. But when ALL the TV channels are in German, the food is based on the German diet. The entertainment is very basic and in German then it kind of makes you feel an outsider. The poolside beds are all taken by first light using towels as a mark of ownership yet most remain frustratingly empty for hours. (see photo). The hotel does not manage this problem. The pool is basic. I saw no life guard at the pool on any day. Babies with diapers were in the pool. Large floating devices and balls being thrown everywhere. It was not a particularly large pool so if you don't want to swim amongst screaming babies, floating obstacles and flying objects stay out of the water. There is no management of the pool whatsoever. There are no organised pool activities. No music. The pool cafe serves frozen pizza and fountain drinks in small thin plastic cups. WIFI has two speeds, slow and stop, its just dreadful. In 2017 you would think dial up speed a thing of the past. As a family we thought the food was awful. Bland and repetative. Although we paid half board we ate out most days. The local restaurants are good and far better than the hotel food. The hotel breakfast plates are the size of a bread roll plate. Just big enough for a spoon of watery scrambled egg. If this idea was to stop guests over eating it didn't work. It just meant people went back more often causing congestion. At dinner you got a salad size plate. In general the main hotel areas have poor AC. There are just basic facilities and amenities. This is a family with young kids hotel. Not for mature couples or teenagers. In general a small clean hotel in a good location. Unfortunately let down by the lack of facilities, amenities and poor food. The cost to stay here is the same as a good 4 star hotel with better facilities in the same area . Would we return to the Don Juan in Cala Millor? No, its not value for money, poor food and lacks any atmosphere.
There is not a lot wrong with this hotel. My wife and I stayed in this hotel for two weeks half board from 4/7/17. To list many of the good points first... Great location right on the beach, central to Cala Millor. Clean hotel and grounds. Friendly restaurant, reception, housekeeping staff. Excellent food. Things that could be improved.... It was a no smoking room which is great but the balconies had a partition with a gap of about 3 inches from the main building. Because of this if you had a smoker on a balcony three rooms to the left or right the smoke would end up in my room. The rooms don't come with tea making facilities, probably because majority of guests stay all inclusive. You can hire a fridge for 2 euros per day. You can hire a safe which is located by reception but be aware if you loose the safe key it will cost you 50 euros, a costly mistake. The residents comprises of 95% German 4% other and 1% British. We never used the bar or watched any of the entertainment. We did think about upgrading to all inclusive from half board this would of cost 23 euros per person per day. But we quickly worked out that we wouldn't get out money's worth also the entertainment was geared towards the German guests. I would recommend staying half board then drinking out at the many bars with much better entertainment. Recommend Attolon on the sea front towards cala Bonna. For a 3 star hotel it was quite good. Don't think we would stay here again because we felt a bit excluded from the rest of the guests.
We stayed here for the week in July with our 1 year old. Upon check in our room was upgraded to give us more space. The hotel is beautiful, clean, modern and brilliantly located next to the beach. We were self catering and spent a lot of time at Mile's which is underneath the hotel. The staff at Don Juan are fab, helpful and made our daughter very welcome. We will definitely be staying here again!
Stayed mid may for week and had a room with sea view for 3 people. room quite spacious but furniture and bathroom could have done with refurb. breakfast and dinner a bit of a nightmare, you are allocated a table on your first day, however for the whole week, we found someone else was sitting on ours so had to spend upto twenty mins each evening waiting to be slotted in. food was ok, not warm and never saw a potato for the week !! not much else to say, entertainment was basic, no kettle in room, hotel centrally located however was not warned at all about the entrance being up a slight slope and stairs, and staff although not overtly friendly were pleasant. A cheap 3 star hotel thats ok (but would still prefer to stay in our usual protur hotels)
Stayed here for the summer half term week with our 5 year old. Checking in they advised we'd been upgraded to a suite as that would be better for us, which I have to agree was true :) the hotel is in a great location in the heart of Cala Millor and allows access to the beach without having to cross any roads. The hotel itself is very smart and the building we were in looked to be fairly new. The rooms were lovely but were let down a little by the beds (all single) which looked a little old and tired. As has been mentioned the hotel caters mainly to German tourists but there was no problem with this and we were made to feel welcome by everyone. Whilst we were there it did seem to be an older crowd and there were very few children there, not a German school holiday pergaps. But there was a minidisco every night even with only one child. Entertainment was a mixed bag but then I don't think I've ever been anywhere where it wasn't. Food and drinks were all good though I thought the vegetable selection was a little limited (fussy child). All in all if you want a cost effective quiet week at a good hotel in a great location I would thoroughly recommend this hotel.
Stayed for a week here 25.04.17.on arrival reception very nice and friendly.room with sea views allocated at no extra cost which was a nice touch.room nice and clean bathroom also good with all extras shampoo ect.restaurant good food good for 3 star always found plenty of choice at dinner and breakfast. Entertainment average but ok geared up to German guests who are the main residents but not a problem for us.tv in room has a lot of channel's but no English tv(only news channels) overall good value would return
We stayed at the Don Juan from 20th- 27th April. In summary we felt that the standard of accomodation was excellent for a three star hotel. The pool view rooms are of a very high standard and look new, with glass fronted balconies. Whilst the majority of guests were from Germany there were quite a few British guests particularly families enjoying the Easter School holidays. There was lots of food choice and most was of good standard although occasionally food was not has hot as it could have been. All staff were pleasant and most staff spoke some english. We celebrated our 40th wedding anniversary during our stay and mentioned such on booking. On our anniversary we were pleasantly surprised to receive a bottle of champagne and a present in our room, and at dinner a further bottle of champagne and candle on our table.There was entertainment each evening and daytime activities for those that wanted such. For a change, alternative entertainment could be found in the classy Miles Bar/Resturant on the seafront under the hotel. In summary we enjoyed this hotel, which offered good accomodation at a reasonable price and we would certainly consider returning in the future.
We are currently staying at the hotel in room 804, views are fantastic!! From when we first arrived at the hotel we have found everyone from reception,maids,restaurant staff especially the maitre d to be so friendly, but very professional too. Nothing is too much of a problem, service is excellent !! Pool area is well equipped and kept spotless, excellent location right on the beach, haven't found anything to be negative about this hotel, I would recommend this hotel to everyone,couples, families, fantastic value !!
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 117 reviews