Grupotel Parc Natural & Spa5.0 out of 5.0
Recent guest reviews
We stayed for (sadly) only 3 nights during October half term, and cannot rate the hotel highly enough. From check in we were treated like royalty, with the receptionist taking our 5 year old by the hand to show us the facilities. We were half board and every single meal was exceptional - every possible taste is catered for at breakfast, from cava to raspberry juice, freshly made pancakes, pastries, salmon, caviar, the list is endless. Dinner was likewise a fantastic selection, quickly replenished, fresh and of very high quality. We were the only English family during what seemed to be a very quiet period for the hotel, and our son was welcomed into the kids club like an old friend. The staff couldn't be more accommodating and it is a wonderful combination of child friendly without being intrusive for those without children. The rooms are lovely, with every need catered for - I loved the 'wish list', where you could request anything from a phone charger to a luggage scale. The entertainment each evening was excellent, and the massages in the spa were exceptional - British spas should take note! A wonderful hotel, we very much hope to return soon. Thank you for making our stay so perfect.
As expected, the two weeks spent in this hotel came up to our expectations. Our room was comfortable, clean and well maintained. Any additions asked for (e.g. kettle/cups/mosquito repellent) were almost immediately delivered (free). The welcome was as if we were meeting old friends again and reception staff are always eager to help. Both manager and assistant manager were frequently on hand, especially during mealtimes. Nothing seemed to be too much trouble. The dining facilities were excellent, food tremendously varied and first class, with regular themed events. We defy anyone to criticise this or the service from waiting staff. Any deviation from perfection is dealt with immediately.. Although busy, the gardens and their layout served us well with the garden staff on hand. The beach is just a short walk from the garden, with very safe bathing from the sandy beach. The beach bar staff regularly came round the garden for orders. Internet access is free, with 3 PCs for use of guests at all times. We did not use the entertainment (or the spa) so cannot comment on these facilities, preferring to walk after dinner to visit our usual friendly coffee shop. For wildlife lovers, the location is ideal, being opposite the huge and largest wildlife reserve in Mallorca but best in spring. Those with a hire car will find the hotel car park busy but more parking is very close at hand. For those who wish to explore without a car, the bus services are very frequent from outside the hotel.
I have visited this particular establishment four times over the course of the last 11 years. Thrice with my family as a teenager, and once in my own right as an adult. I have spent nearly two months at this hotel, cumulatively. In my opinion, it is the best hotel on the island if you are looking for a quiet and relaxing holiday in the sun, with access to high-quality cuisine and a fantastic beach/swimming/outdoor experience right on the doorstep. I have been to several other high-end establishments and this pips them all. The physical construction of the hotel is fantastic and airy, with high ceilings and marble pillars adorning the grandiose entrance lobby. The bar, spa, pool area, and dining room are similarly beautiful and maintained to an excellent standard. The food and amenities available are so good that there would be little need to ever leave the hotel over the duration of a stay. The staff are singularly the most impressive asset however: always thoroughly polite and never far from reach - they work seemingly endless hours to ensure that you are always well attended with food, refreshments, technical support, or anything that you may require during your stay. Cannot recommend highly enough. I indent to be visiting yearly for the foreseeable future, such is the level of satisfaction that the Parc Natural is capable of providing.
Nice hotel in a good location. Reception staff were great while other staff was mixed. In most aspects its a 5 star hotel and you get what you pay for. Exception was the evening entertainment which was of poor quality. The hotel has one big disadvantage and thats its lack of an outdoor breakfast and dinner area. Seaview from the restaurant would have welcome. The vicinity of its nextdoor sister hotel hampers the views.
Stayed for a week on half board in July. The food for breakfast and dinner is very good with a lot of choice to suit carnivores, omnivores and veggies alike. Choice of wine is pretty good and the bar drinks are reasonably priced. The outside area around the pool is very nicely maintained and there is plenty of space to lie around on your sun lounger in the shade with cooling breezes coming in off the sea. Alternatively you can walk through the dunes to the beach and park yourself under the umbrellas there. The staff are all very friendly and welcoming and have been there in some cases for many years. The only slight criticism I would make is that the rooms are now possibly beginning to look a little dated. This doesn't matter that much in that you don't spend much time in them and everything still worked and was very clean. Just a comment really that they are a little outmoded by newer hotel standards. We stayed in both a suite and in a double room and in retrospect wouldn't spend the extra on a suite as they have interconnecting sliding double doors that open to the lounge part where the extra beds are made up if needed. Would opt for interconnecting double rooms rather than a suite where possible although the suites do have better views of the sea if this is important to you. The kids club seemed very good too - kids seemed to enjoy very much. Would wholly recommend for a relaxing break.
Visited this hotel on Thursday 13th July, the same night we got refused the room we booked in "The Sea Hotel by Grupotel". Explained that we got downgraded to "Grupotel Los Príncipes & Spa" and that our room had bad A/C, we weren't offered dinner and that we weren't happy with the hotel. The blonde lady called Elonata pretended to be understanding and promised to call me 10am the next day to go through my options of upgrading to this hotel. She never called me back. Avoid Grupotel as a whole chain - if you book this hotel then you'll most likely get told they're fully booked and get moved to another hotel part of the same chain, but in a different cheaper area.
I am staying here currently, this hotel is one amazing place. The staff are so friendly and helpful. The pool is brilliant and the whole place is clean. Food very good! Welcome worth coming. The beaches are beautiful here on this side of the island, very clean and tidy.
We have been amazed at the warm friendly and exceptional service we have received from the moment we arrived to coming back to our room on the last night to find a personal letter thanking us for our stay and asking us if there was anything else we needed to prepare for our departure. The staff are always willing to help and nothing is too much trouble, Rida being one of many who always had a huge smile on his face. The management are always are around checking everything is OK and this has the feel of a family run business rather than a large hotel group. We had a twin room 2305 overlooking the pool and gardens with balcony, which is a good size with bath and shower. The beds are quite firm which is not good for me but if you ask reception they will provide a very comfortable mattress topper which made the bed one of the best I have ever slept in on holiday. Generally there is good availability of sun beds and umbrellas around the lagoon pools and in the gardens which is quite good because you have the natural shade of the trees. The hotel has a no reserving sun bed policy. They do put out notices regularly but there still a number of arrogant people who put out towels and then don't turn up till 3p.m.!!! There is also a kids play area in the trees before the beach with sun beds. The beds are padded and comfortable. There are also sun beds and straw parasols with their own safe which you can rent for 13.75 euros a day but they are not very comfy. Beach is very kid friendly but there is a bit of seaweed and not very good for snorkelling. The Paraiso restaurant serves breakfast and dinner which is of a high standard with fresh ingredients although a bit repetitive if you are staying for longer than a week. They have a couple of traditional themed nights and have an interesting concept were each night the is a choice of three a la carte main courses to chose from. There is a meat, fish and vegetarian option. If you want to eat healthy you could do this quite easily or alternatively you could feast on the delicious selection of cakes and ice cream its your choice. The pool bistro serves food during the day which you can have in the bistro which overlooks the beach and the gardens or alternatively you can food brought to your sun lounger. The gym is a bit limited for weight training and could do with a bench and a few more weight machines. I did have a head, shoulder and back massage which was excellent. Overall the hotel and grounds are kept in immaculate condition and we have had a very enjoyable relaxing holiday made special by all the wonderful staff.
Our first impressions started well before we reached the hotel. Having got totally lost some twenty mins away I approached a girl wearing a grupotel shirt. Teresa who was out with her son on a day off then proceeded to drive with me following to our hotel. Going out of her way surpasses even the best customer service Check in was the best yet with Sara offering us beer and orange juice along with nibbles. Quick,efficient and informative. Then it was off to our room where we were met with faulty air conditioning Two electricians later we were moved to another room and offered complimentary lunch I felt this was a nice touch Pool spotless and grounds superb. Some days they brought complimentary melon around. Once again a nice touch. Entertainment was good and overall I would say this hotel although slightly dated has a great vibe and this is due to the staff. Always smiling and always helpful. Assistant managaress was always interacting with guests and making guests feel very welcome Did I forget to mention Teresa our darling guide was also the waitress in the restaurant ?
We stayed the last week on May '17. The hotel isn't brand new but you really wouldn't know it from the interior. Clean, spacious and very comfortable. Absolutely couldn't fault the place but above all, I have to commend the staff; always professional and all seem to pride themselves on friendly helpfulness. We didn't have evening meals, preferring to go out to one of the many near by restaurants (our personal favourite was Picco, a five minute walk). Alcúdia is about 15 minutes drive away with plenty more eateries. Hotel breakfast was the usual buffet with good selection to suit most tastes.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 265 reviews