Globales Santa Ponsa Park Hotel4.0 out of 5.0
Recent guest reviews
Even though a clean hotel and good food we are disappointed that noisy groups of guests on 4th floor of Pinero block have not been dealt with, they are noisy day & night... 2 am!. We are very tired now & we have involved TUI rep. Watch this space. Don't expect to use Jacuzzi (empty) or indoor pool which only opens if raining or October. The indoor pool was reason I booked this hotel as I am not to sunbathe due to serious medical history but I love visiting Balearic islands. I had no sympathy from duty manager when I explained this, upsetting.
Such an amazing place to visit.hotel was clean and staff all friendly.Great range of foods and drinks.all inclusive is fab.kyle and the rest of the entertainment were great and real good fun.Entertainment to suit everyone of all ages. Santa ponsa is a great location, bars and clubs all to suit all ages. I will defo be back to this hotel and resort I had such an amazing time and didnt want to go home. All inclusive best way to go.
stayed at the pionera hotel.daughter, 2 grandaughters. my wife and I. stayed at the pionera, my wife and I, daughter, two granddaughters.nice hotel.good food.staff mostly good,some a bit unfriendly,could be the hectic pace of the guests,lots of children staying there, but thats what you expect at this time of year.had really good time.would come back again
Just returned from a weeks holiday in this hotel and I definitely will not be returning to it. Our room was very clean but no facilities to make a drink. The only friendly members of staff was the cleaner and the entertainment team. If you want a sunbed by the pool you will need to set an early alarm call as all beds are reserved before 9am, the only beds available after 9am are ones that are upstairs and have no umbrellas for shade. Food in the restaurants is very bland and no variety from day to day, food is cold and what staff there is are very unfriendly, as there is not enough staff tables are left with used plates and cutlery on and the plates are just left to stack up. The entertainment team do try to entertain but it is very basic and very low budget. The bar in the evening is under staffed so be prepared to cue, also all soft drinks are supplied in plastic disposable cups. This hotel is rated as a four star I would rate it with two!!!!
Just returned from a week at the Santa Ponsa Pionera Hotel (2nd hotel of park resort) Great location with hotel central to town and beach areas. Transfer from airport was approx 30-40 mins but return to airport took longer ☹️ Rooms are brightly decorated and catered for needs.. not a great view as overlooked the next hotel but was glad if the shade in the afternoons. Animation team made this hotel with Kyle and Jamie standing out.. they made every effort to speak to all guests and involve you in all activities without the usual pressure you can sometimes get at resorts. Food selection was good with different choices everyday and all tastes catered for. Yes there is a sun bed issue but caused by the usual sun worshippers who leave towels out all day and maybe return for a couple of hours to actually use them! But we always found a table to sit at during the day by the pool. Overall a good hotel with good staff.. first time in Majorca and will definitely return 😊
Just come home after 2 weeks 😢 Entertainment team was brilliant and friendly and was much better than last years team 👌they all took time to stop and talk with you in the day and in the evening too.their shows was brill too my kids loved them all 👍my boy liked Jamie the most our room was clean and tidy apart from air con kept playing up. I would recommend this hotel to family and friends. Keep up the good work entertainment team 😘👌
Nice modern rooms, that's the only good part of the hotel. Staff unfriendly, clearly on a low wage so have no interest in the guests. No sun beds by the pool unless you get up at 5am to reserve one ( a lot of people seemed to do this then didn't use them till the afternoon ) The food is bland, cold and repetitive the chef in charge of the kitchen should be ashamed ! Have booked with First Choice for the last 3 years staying in Corfu & Gran Canaria at 4 star hotels ... I'd struggle to give this one 3 stars ! Won't be back
Stayed here end of July 2017 on arrival we ended up in the Pinero part of the hotel as there are two hotels joined together, our booking was for the Santa Ponsa which I thought was slightly better than the Pinero but as you could use both hotels they put you where they want. its 3 star and staff were good but they could do more with food choices for vegetarians as its salad or the same pasta day after day. they have fridges in the room but you have to pay 23 euros for them to be switched on which I think is a bit much. lots of reps in the hotel so you will always be able to get issues resolved quickly if you have any. they give you beech towels as well as bath towels which is a great bonus however these don't get changed throughout your stay. sunbeds are the normal issue however they have a 2 star hotel across the road which you can use and there were always sunbeds available there and you were able to get drinks with your wristband free of charge but when it comes to food best to go back to your hotel as there is a big difference in the quality of menus. all in all I would stay here again as its close to the beach and only 25 minutes on the bus from Palma
I have just returned from a family holiday in santa ponsa in Mallorca. We stayed at the Globales Santa ponsa Park,hotel Pinero. The hotel was rated as 4 star but rated 3 in my eyes, the rooms were clean but we had an awful view of the back entrance to the kitchens. There was no toiletries in our bathroom all week. If you have children and want a subbed by the pool, I suggest you get up very early as there is nowhere near enough beds for the number of guests staying.There are loungers upstairs but you can't keep an eye on your children. very limited activities for children and there is no kids club.on a positive the food was good and varied. Overall disappointing and will not return.
WE are 4 person together (family 2 adults 2 kids) and we have got 2 big rooms connected by the door with 2 bathrooms. It's a big plus. Reception was ok. In hotel u can use 3 restaurants. Often we have walked in santa ponsa park. Food was varied and good. It was sometimes a bit noise. The big minus were queue for drinks in bar. Sometimes you must wait 5 minuts. Some waiters are very nice,but not all(elderly). The next big minus is that I who have 17 years old(and look older but kid braclet) and wait 5 minut in queue I can't take 2 waters because kids can take only 1 drink. I ask WHY? I undestand kids who have 5 6 or 8 years old and cant take but why 17 years old who pay a same amount of money like his parents. But the all minus reward animation team. I want to THANK YOU all beacuse of you my holiday was fantastic. I and my familly fall in love Nicolas dance school. Omar, Nicolas, Rachele we really want to meet you again. I really recomend that hotel to people who like take park in animation water polo bilard dance school and many others, Sum up hotel is good. Room great,food and restaurant not bad,waiters 50/50, but the best animation team. The lotacation of hotel is well too.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 305 reviews