Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca5.0 out of 5.0
Recent guest reviews
Stayed here with a couple of golfing buddies and we all just loved the place. Big rooms, great views over the Palma Bay, lovely fine dining restaurants are just some of the highlights of this place. The service is top notch and personalised - particularly the bell boys who quickly park and retrieve your car and move your luggage, concierge who made quick and brilliant restaurant reservations, restaurant managers (who thought nothing about getting an off the menu risotto prepared for this herbivore), the smiling breakfast chef who made fried eggs with my recipe, house keeping staff etc etc. Check in could be a little faster, the Wi-Fi in rooms should be faster and more reliable. But these are minor irritants and overall, this place just rocks. Highly recommended.
The company we booked through messed up our room booking but the staff at the Castillo sorted it out and moved us to a Grand deluxe room the following day. We have stayed here many times and basically can't fault it. Well done everyone for making are stay enjoyable.
Our daughter got married at this beautiful hotel in July, the wedding was on the terrace overlooking the bay of Palma. We could not fault a thing, we had 90 guests who were served a 5 course meal that was exceptional. The wedding coordinator, Carolina, was amazing and over the year that we spent liaising with her she couldn't have been more professional; nothing was too much trouble. Would highly recommend Calafat entertainment who provided the DJ, band and Danyella, she was wonderful! and made the evening. Thank you Son Vida .
I booked this place on a whim, did some homework on Trip Advisor and chose this place for the location and value. We were not disappointed with the accommodations, pool, and beach. Room came with an above average buffet and drinks were reasonable priced. I did have 2 issues, one was minor, the other a bit more problematic. The minor one was there is no bell hop. Now I don't mind carrying my own bags, however, we wanted the front desk to hold our bags while the room was getting ready so we can go to the beach. We were told we had to bring the luggage ourselves and lock them in the storage room with the other bags. No ticket, nothing. Anyone could remove a bag when getting their own. The second issue was one of the front desk persons was not friendly or helpful a all. Lastly, on our last day, the dryers were broken and we had to use our room towel for the beach until they arranged for an outside service to bring towels. Maybe it was ust bad luck, but I think I were to return I would try another destination.
I really wanted to love this hotel, but at best I just really liked it. The cons: 1) Our room (522) had a really musty, damp smell to it. It was a beautiful room, and a great size, but I could not get past the smell. 2) for a 5 star property I thought that the in room amenities and toiletries were lacking. The towels in the bathroom were also kinda grey/dingy looking and not very soft. 3) The bed and pillows in our room were not very comfortable (but this is subjective, so some people might find them very comfortable) The Pros: 1). The food is great. 2) the views are amazing, and the pool is really nice. 3) the staff is excellent and very helpful. 4) our room was very spacious, and had a nice patio. The bottom line: would I go back? Yes.
Booked to stay in hotel for 9 nights, for a 5 star hotel with kids facilities the hotel and in particular the pool area was inundated with unruly children allowed to do what they want by parents and life guards. Totally spoiled the ambience and we moved to an adult only hotel when we eventually had enough. Food and drink ok, and would be happy to pay if atmosphere was better.
We went to Mallorca for a long weekend and stayed at this hotel. We had a newborn so wanted a full service hotel. We were disappointed with the hotel. There are some positives (hotel is beautiful and service is great) but also some big negatives (front desk service is terrible and food is mediocre). Overall, for the price we paid, we would not return. I feel there are much better hotels in Mallorca at these rates. Rooms: well appointed but a bit dated. A refurb of the hotel rooms is overdue. Service: excellent. Staff is well trained and very attentive. Service was simply excellent during our entire stay. Food: mediocre and very expensive. The menu looks elaborate and fancy but the execution is terrible. The food is simply not good. The food prices are equivalent to 1 star Michelin restaurants in Spain. Wines are marked up like in the USA...which is way too high for Spain standards. Let me put it this way: I have seen lower wine markups at 3 star Michelin restaurants in Spain. Front desk: worst / slowest front desk service ever. Took 20 minutes to check in! The clerk literally typed all our passport data by hand. Then we had to fill some form. Then we had to sign other forms. I have stayed at other top hotels and this is by far the worst experience. Also, the front desk staff is not helpful nor did they try to be helpful.
Had a wonderful stay at this hotel. It truly is luxurious and the staff is unbelievably accommodating - always above and beyond the call of duty. Started the trip with a warm greeting at reception from ANA. This young woman is the epitome of customer service, friendliness, a joy to be around. She went out of her way to information for us which was very helpful in achieving one of the goals of our trip. She is a gem... Rooms beautiful, food excellent, atmosphere inviting - a true vacation!!! Cant wait to go back.
A must visit hotel above Palma bay. . Superb location and wonderful facilities. Staff so helpful and friendly especially Anna from Front of house. Food delightful and good sized portions.Rooms just fantastic and such helpful and professional staff. it was a delight to be here in this wonderful old Castillo. views magnificent over Palma bay. Grounds very green and lots to do for guests who like tennis, golf and swimming.Cant wait to go back.
This was a weekend stay with friends and it was excellent. The location overlooking Palma is spectacular! The rooms are spacious and large and very comfortable. I am a SPG Gold Card Member but even without this I think the service would have been first class. We were given an early check in at 12:00 and a late check out at 16:00 which enabled us to relax by the pool on the Sunday. I would highly recommend this hotel.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 896 reviews