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Be Live Collection Palace de Muro

5.0 out of 5.0

Recent guest reviews

We booked a sea facing family suite. It was expensive but full value for money. The view of the sea from the room was breath taking. Good breakfast every morning and the pool side bar makes excellent cocktails.

We didn’t enjoy the stay. The hotel isn't 4 or 5 star. Some pages say 4 the hotel itself says 5 but is is neither. The lobby is ok presented but food, rooms, and general customer service in my view weren't reflective of 4 or 5 star hotel. The towels in the rooms were thread bare, food was not great, air con quite loud, sofa looks like coming from the flea market, beds are horrible soft, ceiling in the bath damaged, cheap furniture etc. etc. Hotel was beautiful at some point, needs a lot of maintenance. Lots of things which when they add don't associate at all to the standard expected. Pool is good for a proper swim, beach is nice with good acess to the sea for kids or older people, beach chairs are for fee. Overall: Just not as great as we expected which was a shame.

Superb short vacation....great location, hotel and staff..... food was excellent ..... Great for short break or for a summer holiday. The spa was also excellent....great for a chillax moment at the end of the day..... definitely want to go back!

We stayed as a family of five in two suite rooms at the front of the hotel with a fantastic view of the sea. The service was excellent and we had a very relaxing stay. The hotel staff were extremely accommodating and the hotel itself was spotlessly clean and run like clockwork. This hotel is spacious and there were a large number of staff catering for the needs of a small number of guests. The attention to detail is impressive. The nearby sandy beach was amazing and swept daily to keep it pristine. It is adjoined to the hotel pool by a short walkway and I was pleased to find that even in late October the waters were warm enough to swim in. The hotel provided an endless supply of clean towels for us to use on the beach and at the poolside. The hotel spa was great and I was surprised by how few people were using the facility given how good it was. All of the meals we had were delicious and there was a plentiful variety of foods available. The restaurant staff were attentive, and quick to help with any requests. I would certainly recommend this hotel to anyone looking for a five star hotel in Playa de Muro.

This is our first holiday trip in Mallorca and we are so pleased that we stayed in Palace del Muro The hotel is good ,some of the staff are amazing,especially NOEMI she's a good signer 🎻🎼🎻and great customer experience ! The poll are is clean but to cold The beaches are very beautiful hear on this side of the island the hole place is clean and tidy

We enjoyed our holiday but the hotel isn't 4 or 5 star. Jet2 say 4 the hotel itself says 5 but is is neither. The lobby is well presented but food, rooms, and general customer service in my view weren't reflective of 4 or 5 star hotel. The towels in the rooms were thread bare, food was not great, air con quite loud etc etc lots of minor things which when they add don't equate to the standard expected. Also it was billed as a family hotel yet it clearly isn't. The child's pool is tiny, the dinner is served from 6.30 (far too late for our 14 month old) and breakfast from 8 AM (far too late for our early rising 14 month old). Finally, having advised a number of times both via jet2 and directly that we were travelling with our 14 month old we were still given a room directly above the entertainment which was exceptionally loud and went on until 11 PM. Having seen some of the other hotels in the area I would most likely plump for them next time. Nothing major of concern but just not as great as we expected which was a shame.

The hotel is much bigger than it seemed on the booking server, pool is not good for a proper swim, beach is nice with good acess to the sea for kids or older people, beach chairs are for fee, breakfast is nice with a good selection, the coffee machine is nice but constantly not working, the room is nice and clean but relatively small, definitely for a one week holiday, ok for a short stay, unfortunately the aircon is not working and in spite of the autumn weather the rom was relatively hot. The hotel is a bit far away from the town, so car is a must if you do not want spend your dinner time in the hotel, taxi are bit expensive to go to Alcudia or Pollenca for dinner and not very flexible.

We were really impressed by animation team. Very nice and warm people, a lot of interesting activities for children. Our daughter Anna (4 years old) was really happy during whole vacation. Thank you, guys! Hotel is good and nice. Staff is correct and helpful. Food was good too. The only negative thing: rooms are too small for 5-stars hotel.

We have visited yhis Hotel for family vacation, stayed there for a week. Previously we have been in many other beach hotels and mostly 5 stars, but this Hotel definitely is not what a 5 star should be: It was impossible to sleep after 8:30 at the morning, the house keeping team was so loud, talking so loud...; almost every night we woke up because there was lots of noise easily hearing from top or next door rooms. The bed qty around the pool were so limited which it was like a battle to have it, although some mattresses were extremely dirty. The Spa was nothing close to a 5 star hotel spa, shower broken, the toilet flash not working, the lockers were out of order , plus there was not even water to drink, no one also was passing to check if anything is fine? I called reception as house keeper firgot to put daily Coffee capsules , surprisingly they said I have to buy it from reception!! The Hotel needs revamping. Generally I don't recommend to go to this Hotel, money value is not worth such price.

We had a room at this hotel for 4 nights and would never recommend it. The rooms are at best a 3* hotel room and service is extremely poor. For the price you pay (320$/night) you could get a much better hotel down the road ( Iberostar ). AC doesn't go lower than 23 degrees when its over 30 degrees outside. We barely got sleep. When we complained about this at midnight, we were told by the receptionist that we could use the pool to cool down or even sleep on one of the balinese beds by the pool for the rest of the night. We actually thought we were dreaming when those comments were said. The staff are rude especially at the breakfast restaurant. The only up side to this hotel is the location which is on Muro Beach and the food was upto standards but apart from that, the rooms and the hotel itself shouldn't be priced more than 120$. Very bad experience!

Carretera Alcudia Arta, s/n, Km 1 Muro Mallorca

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Be Live Collection Palace de Muro places you within a 5-minute drive of Playa de Muro and within a 10-minute drive of Port d'Alcudia. This 184-room, 5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and an indoor pool. On the beach, the hotel is also close to Albufera Natural Park and Cova de Sant Martí.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 8 AM to 11 AM. Enjoy dining at one of 2 onsite restaurants including Mare, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 184 air-conditioned rooms provide minibars and safes. Guests can expect to find free WiFi and wired Internet. Hair dryers are also standard.


Property features

At Be Live Collection Palace de Muro, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a fitness center, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 933 reviews