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Be Live Collection Palace de Muro

5.0 out of 5.0

Recent guest reviews

This is our first holiday trip in Mallorca and we are so pleased that we stayed in Palace del Muro The hotel is good ,some of the staff are amazing,especially NOEMI she's a good signer 🎻🎼🎻and great customer experience ! The poll are is clean but to cold The beaches are very beautiful hear on this side of the island the hole place is clean and tidy

We enjoyed our holiday but the hotel isn't 4 or 5 star. Jet2 say 4 the hotel itself says 5 but is is neither. The lobby is well presented but food, rooms, and general customer service in my view weren't reflective of 4 or 5 star hotel. The towels in the rooms were thread bare, food was not great, air con quite loud etc etc lots of minor things which when they add don't equate to the standard expected. Also it was billed as a family hotel yet it clearly isn't. The child's pool is tiny, the dinner is served from 6.30 (far too late for our 14 month old) and breakfast from 8 AM (far too late for our early rising 14 month old). Finally, having advised a number of times both via jet2 and directly that we were travelling with our 14 month old we were still given a room directly above the entertainment which was exceptionally loud and went on until 11 PM. Having seen some of the other hotels in the area I would most likely plump for them next time. Nothing major of concern but just not as great as we expected which was a shame.

The hotel is much bigger than it seemed on the booking server, pool is not good for a proper swim, beach is nice with good acess to the sea for kids or older people, beach chairs are for fee, breakfast is nice with a good selection, the coffee machine is nice but constantly not working, the room is nice and clean but relatively small, definitely for a one week holiday, ok for a short stay, unfortunately the aircon is not working and in spite of the autumn weather the rom was relatively hot. The hotel is a bit far away from the town, so car is a must if you do not want spend your dinner time in the hotel, taxi are bit expensive to go to Alcudia or Pollenca for dinner and not very flexible.

We were really impressed by animation team. Very nice and warm people, a lot of interesting activities for children. Our daughter Anna (4 years old) was really happy during whole vacation. Thank you, guys! Hotel is good and nice. Staff is correct and helpful. Food was good too. The only negative thing: rooms are too small for 5-stars hotel.

We have visited yhis Hotel for family vacation, stayed there for a week. Previously we have been in many other beach hotels and mostly 5 stars, but this Hotel definitely is not what a 5 star should be: It was impossible to sleep after 8:30 at the morning, the house keeping team was so loud, talking so loud...; almost every night we woke up because there was lots of noise easily hearing from top or next door rooms. The bed qty around the pool were so limited which it was like a battle to have it, although some mattresses were extremely dirty. The Spa was nothing close to a 5 star hotel spa, shower broken, the toilet flash not working, the lockers were out of order , plus there was not even water to drink, no one also was passing to check if anything is fine? I called reception as house keeper firgot to put daily Coffee capsules , surprisingly they said I have to buy it from reception!! The Hotel needs revamping. Generally I don't recommend to go to this Hotel, money value is not worth such price.

We had a room at this hotel for 4 nights and would never recommend it. The rooms are at best a 3* hotel room and service is extremely poor. For the price you pay (320$/night) you could get a much better hotel down the road ( Iberostar ). AC doesn't go lower than 23 degrees when its over 30 degrees outside. We barely got sleep. When we complained about this at midnight, we were told by the receptionist that we could use the pool to cool down or even sleep on one of the balinese beds by the pool for the rest of the night. We actually thought we were dreaming when those comments were said. The staff are rude especially at the breakfast restaurant. The only up side to this hotel is the location which is on Muro Beach and the food was upto standards but apart from that, the rooms and the hotel itself shouldn't be priced more than 120$. Very bad experience!

We have just returned from this amazing place after our honeymoon & I couldn't recommend it enough. After having nothing short of a nightmare with alpharooms due to an error on their behalf on the booking, our honeymoon got off to a bumpy start. We decided to contact the hotel & speak to the manager & Syb couldn't have been more helpful. He recognised alpharooms error & he took his time to rectify it for us which eased a lot of stress on our behalf. He made our stay so special with champagne in the room & chocolates on more than one occasion & also organised a fine dining experience for us which was on the hotel which was certainly a beautiful night. He made it so memorable & personal & we will be forever thankful for this. The staff at this hotel are second to none. So professional & friendly & hard working. From Marco & Victor in the kitchen to Naoimi & Carlitos in the Kids Club & entertainment. they made our stay so wonderful & relaxing. For families considering this hotel I would fully recommend it. Carlitos, Naomi & Maria made my son feel so welcome & the genuine care they showed him allowed us to feel confident, comfortable & at ease to relax a couple of hours to ourselves as he experienced all the jam packed activities in the kids club. Making personalised t-shirts, pony rides & baking cookies is only some of the activities to name but a few kept him busy & interested & he's already talking about going back there on holidays again. The food entertainment are also of an excellent standard & the daily activities (wine tasting, cocktail making, tapas preparing) are fun & entertaining. The night time entertainment is also wonderful & always different with outsourced entertainers there every night. I would encourage any one considering this hotel to go & enjoy this amazing place & would be confident that they'd have a similar experience. I plan on returning to this hotel in the near future & again a huge thank you to all at Palace De Muro for such a special stay.

The best with this hotel was the breakfast, a big pool and a beautiful beach there the hotel had a own area, the bad was that they took charge for sunbed and umbrella on the beach. the room was not good at all, it looked like a hospital in the WC.

We stayed here for 3 nights all inclusive. A warm welcome and we were lucky enough to get one of the more modern suites. With the all inclusive you could pay a supplement and eat in the a la carte restaurant which I highly recommend. The food and service in this restaurant was amazing. The breakfast buffet was good, includes cava! The pool is nice, and you are right on the beach. Very large and beautiful hotel.

Had an amazing room with an amazing view. Loved the Nespresso coffee machine in our room. Breakfast very big variety; find anything you like, even lots of food without gluten. Fresh juices were very good. Dinner was very good, every day a new theme, Loved it. One night we had dinner in the Grill. Grilled meat very well cooked. Beach is like paradise, beautiful white sand and the colours of the sea were out of this world. Service/Staff was very attending and very polite. Definitely coming back to this hotel.

Carretera Alcudia Arta, s/n, Km 1 Muro Mallorca

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Be Live Collection Palace de Muro is located 2.7 mi (4.3 km) from Cova de Sant Martí and within a 10-minute drive of Hidropark. This 184-room, 5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and an indoor pool. It's on the beach and also close to Albufera Natural Park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 8 AM to 11 AM. Enjoy dining at one of 2 onsite restaurants including Mare, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 184 air-conditioned rooms provide minibars and safes. Hair dryers are also standard.


Property features

At Be Live Collection Palace de Muro, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a fitness center, a sauna, and free WiFi in public areas.

Room options

Suite (2 Adults)

Twin 2 | Sleeps 2

Double Room (2 Adults)

Twin 2 | Sleeps 2

Double Room (1 Adult)

Twin 2 | Sleeps 1

Deluxe Double Room, Partial Sea View (2 Adults)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 898 reviews