There were bugs in the room
I have stayed at a few hotels in Mahwah, NJ. I booked a stay at the Super 8 in Mahwah and upon arrival I was really appalled by the smell in the hallways. It smelled like many people were cooking foods in their rooms which led to a very strong odor. I am very tolerant of many living conditions having slept on many floors and couches with no problems. When i opened the door i noticed a black stain on the carpet of unknown origin. Additionally the antiseptic smell was overwhelming. It was late and i didn't have any other options at the time. I jumped in the shower to find that the water pressure was just a light spray. I then went to sleep and realized my mattress was simply 2 pieces of foam and was very uncomfortable. I work long hours at a summer camp and am rarely in my room so i thought I'd give it another night. I realized that the lamp shade and the room darkening shade were torn so it was going to wake me up in the morning. I had booked the hotel for 4 days but had to leave. Because I just could not take it any longer and would simply go down the street to the much better Sonesta. Upon checking out early, the front desk clerk informed me that I would still be charged for the 2 nights that I was not staying there after I told him the issues with my room. He said there was nothing that he could do. and that I should talk to corporate. An absolute dump. Even the front desk clerk when i checked in laughed when i asked him about their trademarked Superstart
Zaria, went above and beyond to help me and make my stay comfortable. I also like to thank the Manager Antione, he also was outstanding in making my stay welcoming hotel is immaculate and all staff members are awesome
Rooms were clean and comfortable. Noise from road can be a little loud if you have a room facing the road.
Bed was creaky and dirty underneath. There was also a nice spot for my cat to get stuck INSIDE the bed, which I realize is not necessarily the hotel's fault but I think it might be helpful for other pet owners to know. It's a cheap hotel but I think you kind of barely get what you pay for. Stains on floor and funiture.
The property was simply convenient for some necessary travel. It was generally average, The friendliness at check-in was excellent (Millie). The property was generally average, room was a bit worn but clean. Experience was generally good.
Our room was very ep9c and had a good time with my kids!
Cracked bathroom mirror. Toilet ran constantly. Chair seat stained. Non up graded Charging ports
Great hotel with awesome helpful staff , highly recommended
Met expectations............................................................
The rooms are not clean. And the lady in the front desk is not friendly.
We were pleasantly surprised at how nice this property was. Staff was friendly and courteous. Room was clean. Beds were comfortable. Breakfast area was a little lacking but it was complimentary so we can't really complain. I would definitely stay here again.
Nice clean place. Internet did not work all the time when in the room.
Prompt service support breakfast was a little shy of advertising it stated full Buffett
My room was clean, beds were comfortable and the lady working on Wednesday night when we got there was very welcoming. Because I was going to get there later than expected for check in I called ahead and she was also very nice over the phone. The morning staff was “Meh”! The lady working on Thursday morning, when asked for more coffee for the room said, “I can’t believe people still use those machines.” It was a bit of a weird response and it seemed like she didn’t want to go get the coffee but she did anyway. The guy from Friday morning was a bit better, and though he never cracked a smile when we checked out, at least he was attentive to when the trash had to be taken out in the breakfast area and changed the coffee when needed, etc. Speaking of the breakfast, u can make yourself waffles from scratch (very easily), and they have eggs, coffee, juices, cereals, toast, muffins, yogurt, and Jimmy Dean breakfast sandwiches... not bad considering I thought it’d be bagels, donuts, frozen waffles and coffee. The hallways had a smell like when someone wears too much deodorant but I guess that’s better than it smelling gross. Overall it was a good experience.
Staf friendly, the room it wasn't too clean. Top of the refrigerator was sticky.
Great price and clean room.....For the area this is the cheapest hotel with upscale rooms
Located 0.9 mi (1.5 km) from Ramapo College of New Jersey, Super 8 by Wyndham Mahwah is within a 10-minute drive of other popular attractions like Ringwood State Park. This 78-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls and desks are also standard.
Guests of Super 8 by Wyndham Mahwah enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-out, and laundry facilities.
There were bugs in the room
I have stayed at a few hotels in Mahwah, NJ. I booked a stay at the Super 8 in Mahwah and upon arrival I was really appalled by the smell in the hallways. It smelled like many people were cooking foods in their rooms which led to a very strong odor. I am very tolerant of many living conditions having slept on many floors and couches with no problems. When i opened the door i noticed a black stain on the carpet of unknown origin. Additionally the antiseptic smell was overwhelming. It was late and i didn't have any other options at the time. I jumped in the shower to find that the water pressure was just a light spray. I then went to sleep and realized my mattress was simply 2 pieces of foam and was very uncomfortable. I work long hours at a summer camp and am rarely in my room so i thought I'd give it another night. I realized that the lamp shade and the room darkening shade were torn so it was going to wake me up in the morning. I had booked the hotel for 4 days but had to leave. Because I just could not take it any longer and would simply go down the street to the much better Sonesta. Upon checking out early, the front desk clerk informed me that I would still be charged for the 2 nights that I was not staying there after I told him the issues with my room. He said there was nothing that he could do. and that I should talk to corporate. An absolute dump. Even the front desk clerk when i checked in laughed when i asked him about their trademarked Superstart
Hi Michael,Thank you for your review of your recent experience at our hotel. We want to offer our most deepest apologies that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you are in the area, you will visit us again and experience a higher level of customer service. Thank you again for your comments.
Zaria, went above and beyond to help me and make my stay comfortable. I also like to thank the Manager Antione, he also was outstanding in making my stay welcoming hotel is immaculate and all staff members are awesome
Rooms were clean and comfortable. Noise from road can be a little loud if you have a room facing the road.
Bed was creaky and dirty underneath. There was also a nice spot for my cat to get stuck INSIDE the bed, which I realize is not necessarily the hotel's fault but I think it might be helpful for other pet owners to know. It's a cheap hotel but I think you kind of barely get what you pay for. Stains on floor and funiture.
The property was simply convenient for some necessary travel. It was generally average, The friendliness at check-in was excellent (Millie). The property was generally average, room was a bit worn but clean. Experience was generally good.
Our room was very ep9c and had a good time with my kids!
Hello, Clara, thank you very much for leaving a review of our property. We love hearing that we were able to provide you with a great stay!
Cracked bathroom mirror. Toilet ran constantly. Chair seat stained. Non up graded Charging ports
Great hotel with awesome helpful staff , highly recommended
Thank you for staying with us! We are so glad that you enjoyed your stay.
Thank you for your review. We are glad you enjoyed your stay.
Hi Kalli,On behalf of everyone on team here at Super8, I want to extend a deep apology for unsatisfactory stay here. I've shared your comments to the team to immediately resolve this issue.I want to apologize again for failing to exceed your expectations. Here at Super8, we are continuously striving to be better!