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Silken Puerta Madrid

4.0 out of 5.0

Recent guest reviews

The hotel was fine, clean and nice however I book this hotel hoping to have my transfers to airport-hotel-airport included and it wasn't, they seem to have a schedule for airport trasfers and only for a certain number of people so I ended up paying aditional 26 euros for a taxi!. It was not as it was describe or at least it should be mention in the description

I was on my honeymoon at the Silken Atlantida in Tenerife, Spain. The experience there was amazing so I decided to book another Silken in Madrid to spend the night there before our flight back to Chicago the next morning. The AC was broken and even though I called, no body fixed it. This morning when we were coming to the airport shuttle, the driver literally yelled at me, because the shuttle was at 8am and I had gotten there two minutes prior. He ended up not taking us and said he'd be back. When he was back from dropping off other guests, he said he couldn't take us anymore, so I had to end up paying €30 to get us to the airport. Horrible experience here.

Pretty nice hotel close to the airport. Staff is ok! Not really impressed with it. Unfortunately, it is far from the city, the closest train station is 20 mins walking distance. There's a bus that goes to downtown Madrid though.

Enjoyed our stay -- convenient for central Madrid and for the airport.

It was a great hotel in a great location. The staff was very friendly. The internet was kind of complicated.

No frills place to stay for a night in Madrid during transit.

Fantastic, just about perfect. It did not bother us really but the T.V. is not recent The receptionist was not smiling, may be a bad day for her. Besides these two things that did not bother us really, it was perfect

Beautiful hotel, in the more business district of Madrid, so there aren't a lot of things to see in the area, without taking a taxi (which is VERY expensive--our trip from the airport to the hotel was 28 Euros). Our first room had a cracked window and broken lamp shade, the staff moved us to another room, which was fine. Our wake-up call was 30 minutes late, which could have been a problem, as we were leaving for our morning flight. Fortunately, we woke up before the wake-up call. All in all, the hotel is nice, the staff was very nice.

Good service, got a better rate booking it here. Comfortable room

Very nice and big hotel room and very good service.

We were a family of 3 as tourist. The hotel is fine and best to the price paid. It is away from city but the bus station near to hotel can take to city centre with in 30 min. for 1 Euro and available frequently.I certently recommend this hotel.[...]

Really nice place and service. If you give more information to arriver there, I think that is perfect. The buffet is excellent and the people too.

Room options

Double Room Single Use

Twin 2 | Sleeps 1

Offer

Full 1 | Twin 2 | Sleeps 2

Club Room (Silken)

Full 1 | Twin 2 | Sleeps 2

Triple Room

Queen 1 | Twin 2 | Sleeps 3

Guest reviews for Silken Puerta Madrid

Everyone (2) Couples (5) Business (1) Family (2) Other (1) Friends (1)
4

no shuttle to airport

Everyone

The hotel was fine, clean and nice however I book this hotel hoping to have my transfers to airport-hotel-airport included and it wasn't, they seem to have a schedule for airport trasfers and only for a certain number of people so I ended up paying aditional 26 euros for a taxi!. It was not as it was describe or at least it should be mention in the description

By on Sep 6, 2016

Review comment responded on Sep 8, 2016

Dear guest, Thank you for choosing us for your stay in Madrid and for your comments that help us to improve our services. We want to apologise for the inconveniences caused for the shuttle service. We will verify that the information about the shuttle time service in the web site is specified, and otherwise try to make amends. Best regards, Hotel Silken Puerta Madrid

2

disappointed

Everyone

I was on my honeymoon at the Silken Atlantida in Tenerife, Spain. The experience there was amazing so I decided to book another Silken in Madrid to spend the night there before our flight back to Chicago the next morning. The AC was broken and even though I called, no body fixed it. This morning when we were coming to the airport shuttle, the driver literally yelled at me, because the shuttle was at 8am and I had gotten there two minutes prior. He ended up not taking us and said he'd be back. When he was back from dropping off other guests, he said he couldn't take us anymore, so I had to end up paying €30 to get us to the airport. Horrible experience here.

By , from I on Jul 29, 2016

3

hotel is good

Singles

Pretty nice hotel close to the airport. Staff is ok! Not really impressed with it. Unfortunately, it is far from the city, the closest train station is 20 mins walking distance. There's a bus that goes to downtown Madrid though.

By on Aug 15, 2015

4

enjoyed our stay

Couples

Enjoyed our stay -- convenient for central Madrid and for the airport.

By on Aug 6, 2015

5

great hotel

Families

It was a great hotel in a great location. The staff was very friendly. The internet was kind of complicated.

By on May 7, 2015

4

great convenient stay

Couples

No frills place to stay for a night in Madrid during transit.

By on Jan 9, 2013

4

just about perfect

Couples

Fantastic, just about perfect. It did not bother us really but the T.V. is not recent The receptionist was not smiling, may be a bad day for her. Besides these two things that did not bother us really, it was perfect

By on Aug 12, 2012

4

night before flight

Couples

Beautiful hotel, in the more business district of Madrid, so there aren't a lot of things to see in the area, without taking a taxi (which is VERY expensive--our trip from the airport to the hotel was 28 Euros). Our first room had a cracked window and broken lamp shade, the staff moved us to another room, which was fine. Our wake-up call was 30 minutes late, which could have been a problem, as we were leaving for our morning flight. Fortunately, we woke up before the wake-up call. All in all, the hotel is nice, the staff was very nice.

By on Mar 19, 2012

4

puerta madrid hotel

Couples

Good service, got a better rate booking it here. Comfortable room

By on Jan 17, 2012

4

nice hotel and good location

BusinessTravelers

Very nice and big hotel room and very good service.

By on Dec 28, 2010