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Novotel Madrid Puente de la Paz

4.0 out of 5.0

Recent guest reviews

The hotel is well positioned for a stopover by car and has safe underground parking but it is not ideal for the centre of Madrid as the subway is a walk away on the other side of the motorway. The rooms are nice, as in other Novotel hotels but the food and service was very disappointing. We were left waiting to be seated for our evening meal for over five minutes whilst staff chatted amongst themselves. At breakfast things were marginally better but it was very disappointing that the chefs refused to cook a poached egg because it "wasn't something they did". This despite the fact that they had pots of boiling water cooking other items and could have easily done so, easy to see as the kitchen is in the middle of the breakfast area and they were taking orders for other items. The staff make or break a hotel and in this particular Novotel they do just that.

the hardware does not work especially there is no security in this hotel with only 2 people in total for the staff. yet the prices of the rooms are always as expensive. too dangerous everything has to be done again the food is frozen good courage to the customers and especially good luck because we leave with stomach aches

Hotel was everything I hope for. Super clean with a great pool Hotel not in the centre of Madrid but only a 10 minute walk to the metro to get anywhere you wanted. Staff really helpful and friendly I have not got a bad word to say about the hotel. Rooms large with a great bathroom and bed comfy for a great night sleep Would definitely recommend and would stay again

My wife and I stayed at this hotel for two nights. The room was good with a big shower and free toiletries. The hotel has a pool and we spent a whole day just beside the pool. Breakfast was great with a good variety including churros and chocolate.

The hotel was close to my business destination, it's a bit far to restaurants places, so can be boring in the evening. Rooms are ok, clean. Breakfast buffet is good and generous. Check-in, check-out are good, but not super fast.

Great stay, staff very helpful nice location, 5 min from metro station between downtown and stadium santiago Bernabéu ... lot of restaurant around for 4 stars hotel it's good , price is fair !!!! Loved it will stay there again!!!

This hotel was nothing special. First you need a car as it isn't walkable to anything. The rooms are small and while we kept the air conditioning at 10, the room barely stayed cool. The shower had mold on the grout. The bathroom lighting was good and there was nice shelf under the sink to put toiletries. The room had a safe. The bed was hard as just a mattress on wooden slats. You must clothing in open shelves as there are no drawers. The breakfast was nothing special with horrible, runny scrambled eggs. It had the usual cheeses and meats. The actually had a bowl of canned pineapple slices. We sat at the bar one night and the waitstaff almost completely ignored the women at the bar yet, were attentive to men. One caution, if you use a credit card at the bar they add a 3 euro service charge!!! I would not stay here again or recommend this hotel.

Plus points: Internet speed is good, friendly personnel, well decorated rooms, not far from city center, pool. But during our stay, hotel was crowded and it was difficult to find something during breakfast. Car park entrance was not opened, we could not park the car. Room key card was not working properly, they repaired mine several times. Due to crowd, lift was not enough and second lift was out of order. I feel like there is some organizational mistake and probably I will not stay here again.

As usual a great Novotel. Very organised. Good sized clean functional room. Fantastic breakfast choice. The pool is nice and gets the sun most of the day at this time of year. Lovely helpful staff. Not sure about the tea though. Only one 'normal' tea bag each day. Other than that no complaints

Quiet place, with nearby classic bar and restaurants and green parks. Breakfast is tastey and service is quite quick and friendly. It took 30 min from airport by taxi. Parque Avenidas Metro station is 7 min walk away through beautiful walkways.

Albacete 1 Madrid Madrid

Hotel highlights

  • Close to Las Ventas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Ciudad Lineal within a mile (2 km) of Las Ventas, Novotel Madrid Puente de la Paz is within a few miles (5 km) of other popular sights such as Santiago Bernabeu Stadium. This 240-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Also close to this Madrid hotel are Prado Museum and Madrid Congress Centre.


This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Novotel Madrid Puente de la Paz's 240 soundproofed rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and bathrobes. Phones and desks are other standard amenities.

Property features

At Novotel Madrid Puente de la Paz, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. Self parking is offered for EUR 15 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and a terrace.

Room options

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1694 reviews