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Hotel Silken Puerta America places you within 2 miles (3 km) of popular sights like Las Ventas and Santiago Bernabeu Stadium. This 315-room, 5-star hotel has 2 restaurants, an indoor pool, and free in-room WiFi. Near the airport, it's also near Prado Museum and Plaza Mayor.


Enjoy dining at Lagrimasn Negras, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Hotel Silken Puerta America's 315 soundproofed rooms provide minibars, free newspapers, and safes. Guests can expect free WiFi and wired Internet, along with digital TV. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Desks are also included.

Property features

Hotel Silken Puerta America features a nightclub, an indoor pool, and a fitness center. If you drive, self parking is EUR 22.35 per day, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a steam room, a rooftop terrace, and free WiFi in public areas.


  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Nightclub

Hotel Amenities

Hotel Amenities

Hotel Silken Puerta America was communally designed by 19 architects from around the world. Each studio was responsible for a different floor or area of the property, creating a modern, eclectic design hotel in the heart of Madrid. The lower floors are dominated by dining options, including 2 contemporary Spanish restaurants and a bar/lounge. The top floor, or Attic, is home to a fitness center, which offers views of the entire city, an indoor swimming pool with chaise lounges, and the Skynight Bar, the perfect place to enjoy a drink overlooking the city.

The lobby features a 24-hour front desk and multilingual staff, and a concierge is available for guest assistance. A porter/bellhop will help guests load and unload luggage. The hotel also features 18,300 square feet (1,700 square meters) of conference space, 12 meeting rooms, exhibit space and a business center. Complimentary wireless Internet access is available in public areas. Babysitting service is provided at an extra charge. Secure covered parking is available for a surcharge.

Hotel Silken Puerta America has designated areas for smoking.

  • Number of bars/lounges - 2 
  • Indoor pool 
  • Babysitting or childcare (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Breakfast available (surcharge) 
  • Nightclub 
  • Free airport transportation 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Multilingual staff 
  • Express check-in 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Total number of rooms - 315 
  • Number of floors - 12 
  • Laundry facilities 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Wedding services 
  • Fitness facilities 
  • Turkish bath/Hammam 
  • Luggage storage 
  • Rooftop terrace 
  • Concierge services 
  • Gift shops or newsstand 
  • Meeting rooms 12 
  • Self parking (surcharge) 
  • Year Built 2005 
  • Number of restaurants - 2 
  • Pool sun loungers 
  • Number of buildings/towers - 1 
  • Steam room 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Conference center 
  • Garden 


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Self parking (surcharge)

Room Amenities

Hotel Silken Puerta America offers 315 air-conditioned accommodations with minibars and safes. A pillow menu is available. Digital television is provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Room service (24 hours) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Minibar 
  • Daily housekeeping 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room safe 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Digital TV service 
  • Dial-up Internet access (surcharge) 
  • Soundproofed rooms 
  • Turndown service 
  • Slippers 
  • Pillow menu 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 
  • Free cribs/infant beds 
  • In-room childcare (surcharge) 
  • Iron/ironing board (on request) 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 

Where to Eat

Lagrimas Negras Restaurant - Offers traditional Spanish fare in a contemporary urban setting, which includes a cellar with over 800 different varieties of wine. Open for lunch and dinner; reservations are required. Closed Sundays.

MAD Restaurant - Serves breakfast and brunch buffets, as well as dinners, in a modern setting on the Mezzanine level.

Room service is available 24 hours a day.


The hotel's Marmo Bar, designed by Marc Newson, features a single, 27-foot-long bar unit made of white Statuario Venato marble. It is the perfect place to enjoy a nice cocktail in a smart atmosphere; guests can have it either in the bar or on the summer terrace.

On the 13th floor, the Bar Skynight, designed by Jen Nouvel, hosts live DJ performances on Fridays and Saturdays. This Smart and fashionable place offers exceptional views over the city.

Nearby Things to Do

Hotel Silken Puerta América provides a fitness center on its top floor, with impressive views of Madrid. The center includes an indoor swimming pool flanked by loungers as well as a Turkish bath and Scottish showers. Children younger than 18 must be accompanied by an adult at the pool.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Spa Services

In addition to spectacular views over the city, on the 13th floor of the hotel guests may enjoy an area equipped with a heated pool, Scottish shower, Turkish bath and a gym.


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

Additional policies and fees may apply when booking more than 9 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 22.35 per day
  • Rollaway bed fee: EUR 60.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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