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Hotel Hospes Puerta de Alcalá

5.0 out of 5.0

Hotel Hospes Puerta de Alcalá

5.0 out of 5.0

Recent guest reviews

Location was excellent. Staff was always willing to help and go above and beyond. I wish the bathrooms had more privacy, but overall great rooms.

Hotel staff is very nice, hotel is luxurious. I had a junior suite, the only thing I did not like with carrying all my luggage up and down the stairs.

Wonderful hotel close to lots of attractions. Staff was very attentive, friendly and professional. Rooms are very unique with showers that have amazing volumes of wonderful hot water.

Great, small hotel in an excellent location in downtown Madrid. Staff was very friendly and helpful and made good recommendations for dinner venues.

Excelent hotel, excelent service and excelent location!

The staff very friendly the hotel small and cozy. Excelent ubication!

We were in Madrid for our honeymoon. The staff was very welcoming and helpful. They helped with reservations, taxis, and recommendations. The hotel has a cool looking lobby and the room was very clean. The proximity to Retiro Park was nice. For dinner we usually ventured to the "La Latina" area which is a long walk from the hotel, but we learned taking a taxi was not very expensive.

Great experience. All the staff were exceptionally friendly and determined to please.

This hotel is great! The room was very large and clean and the hotel staff was very helpful. The hotel is walking distance from most of the major sites and there are quite a few restaurants and bars within blocks of the hotel. The concierge was also very helpful and helped us make various tour and restaurant reservations each day/night. I would recommend this hotel for anyone looking to visit Madrid!

This hotel is truly in one of the best locations in Madrid. Very close to metro, close to Retiro park, all the museums, restaurants, cafes. Luxurious room with turn down service. My room was very large and bright and I paid for the cheapest available room. I did not have a view of Puerta de Alcala but I had a nice bright view of a courtyard. Staff was very friendly and helpful. The first few days they didn't have a room key for me because the last guest had lost it. That was a little bit of an annoyance but one of the staff at the desk, Tiago, was able to replace it without any problems. Would definitely stay here again.

Hotel design and amenities are great including a spa, bicycles you can borrow, delicious breakfast, splendid rooms with wooden floor and a large bathroom, exposed beams in top-floor rooms, etc. Location is also perfect with many landmarks, restaurants and metro stations at walking distance. However, there is room for improvement on service quality. We had to carry our suitcase to our room, request different passwords every 24 hours for Internet access for each device, deal with receptionists who were very polite and helpful but not really friendly, wait 15 minutes to get our luggage from the porter, etc. All in all, a very good experience that could have been exceptional with that little extra something that only people can bring...

The hotel was in a great location in downtown Madrid. Right on the tour bus lines and within walking distance of parks and shopping. The staff was wonderful. They could not have been nicer or more helpful. Would stay here again for sure.The rooms were beautiful.[...]

Such a great experience. The service in the hotel it is excellent. The Gifts, fruit and the bottle of wine, was a nice surprise. I really enjoyed my stay in a beautiful place with great service .

Plaza de la Independencia 3 Madrid Madrid

Hotel highlights

  • Steps from El Retiro Park and Puerta de Alcala
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Salamanca, Hotel Hospes Puerta de Alcalá is next to popular attractions like El Retiro Park and Puerta de Alcala. This 5-star hotel has 42 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to 11 AM.


Rooms

A plasma TV comes with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a minibar, a coffee maker, and free newspapers.


Property features

Guests staying at Hotel Hospes Puerta de Alcalá enjoy access to a full-service spa, a fitness center, and a steam room. Valet parking is EUR 39 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 90 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, free newspapers, and a terrace.

Room options

Junior Suite

King 1 | Twin 2 | Sleeps 2

Deluxe Room

King 1 | Twin 2 | Sleeps 2

Deluxe Room, City View

King 1 | Twin 2 | Sleeps 2

Double Room (with extra bed)

Full 1 | Sleeps 3

Guest reviews for Hotel Hospes Puerta de Alcalá

Everyone (5) Couples (5) Family (1) Friends (1) Other (1)
5
Partner Couples

Location was excellent. Staff was always willing to help and go above and beyond. I wish the bathrooms had more privacy, but overall great rooms.

By on Feb 13, 2019

Review comment responded on Mar 20, 2019

Dear Guest, I thank you for your kind feedback on your recent visit to The Hotel Hospes Puerta de ALcalá Madrid. I am delighted to read how much you enjoyed the experience and how highly you valued the rooms, the location and the service from our teams. Thank you again for taking some of your valuable time to share a comment with us. I very much look forward to welcoming you back soon during your next stay in Madrid. Kind regards, Miguel A. Molina General Manager

4
Everyone

Hotel staff is very nice, hotel is luxurious. I had a junior suite, the only thing I did not like with carrying all my luggage up and down the stairs.

By , from Washington, DC on Jul 23, 2018

5
Couples

Wonderful hotel close to lots of attractions. Staff was very attentive, friendly and professional. Rooms are very unique with showers that have amazing volumes of wonderful hot water.

By on May 18, 2018

Review comment responded on May 29, 2018

Dear Guest, First of all thanks a lot for having chosen Hotel Hospes Puerta de Alcalá Madrid and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Madrid. Thank you again for sharing your experience and for recommending our hotel. Best Regards Miguel Ángel Molina General Manager

5
Couples

Great, small hotel in an excellent location in downtown Madrid. Staff was very friendly and helpful and made good recommendations for dinner venues.

By , from La Mancha on May 8, 2018

Review comment responded on May 8, 2018

Dear Guest, Thank you for taking the time to provide us with your valuable feedback following your recent stay at The Hotel Hospes Madrid. We are delighted to hear that you were pleased with the location of our hotel and with the room facilities. I am also glad our restaurant pleased you and that you found our staff very friendly and attentive. I will personally share your comment with our concerned team members. We sincerely apologize for the view from your room but we are happy you enjoyed your stay in a quiet and peaceful environment. Thank you once again for your comment and we look forward to welcoming you back to our intimate hotel. Kind regards, Miguel A. Molina General Manager

5
Everyone

Excelent hotel, excelent service and excelent location!

By on Mar 20, 2018

Review comment responded on Apr 3, 2018

Dear Guest, Thank you for having chosen The Hotel Hospes Madrid and for your wonderful and kind words following your recent stay with us. We are delighted to learn that you enjoyed a memorable moment in our hotel and that you loved its facilities, location and staff. Thank you also for saying that our hotel has a real character and for highly recommending it. We hope to have the pleasure of welcoming you once again for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager

5
Everyone

The staff very friendly the hotel small and cozy. Excelent ubication!

By , from mexico city on Aug 1, 2017

Review comment responded on Aug 9, 2017

Dear Guest: Thank you very much for posting such a positive comment with us! We are so pleased and proud to have exceeded your expectations and so thankful that you chose us to share your enjoyment. We look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina, General Manager

4

nice hotel near the park

Couples

We were in Madrid for our honeymoon. The staff was very welcoming and helpful. They helped with reservations, taxis, and recommendations. The hotel has a cool looking lobby and the room was very clean. The proximity to Retiro Park was nice. For dinner we usually ventured to the "La Latina" area which is a long walk from the hotel, but we learned taking a taxi was not very expensive.

By , from TN on Apr 23, 2017

Review comment responded on May 19, 2017

Dear Guest: First of all, I would like to thank you for having chosen Hospes Puerta de Alcalá ***** for your recent visit to Madrid. I am glad to have reach your expectatives and it is a pleasure to know that you had a wonderful stay. We are looking forward to welcome you again in your next trip to Madrid. Best Regards, Miguel A. Molina General Manager

5

excellent hotel in great location

Everyone

Great experience. All the staff were exceptionally friendly and determined to please.

By on Dec 9, 2016

Review comment responded on Dec 12, 2016

Dear Guest, Thank you very much for posting such a flattering comment with us! Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay. Kind regards, Miguel A. Molina General Manager

5

great room and hotel staff!

GetawayWithFriends

This hotel is great! The room was very large and clean and the hotel staff was very helpful. The hotel is walking distance from most of the major sites and there are quite a few restaurants and bars within blocks of the hotel. The concierge was also very helpful and helped us make various tour and restaurant reservations each day/night. I would recommend this hotel for anyone looking to visit Madrid!

By on Jul 1, 2015

5

great experience

Singles

This hotel is truly in one of the best locations in Madrid. Very close to metro, close to Retiro park, all the museums, restaurants, cafes. Luxurious room with turn down service. My room was very large and bright and I paid for the cheapest available room. I did not have a view of Puerta de Alcala but I had a nice bright view of a courtyard. Staff was very friendly and helpful. The first few days they didn't have a room key for me because the last guest had lost it. That was a little bit of an annoyance but one of the staff at the desk, Tiago, was able to replace it without any problems. Would definitely stay here again.

By on Aug 26, 2013