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Holiday Inn Madrid - Bernabeu

4.0 out of 5.0

Recent guest reviews

Stayed here to see Real Madrid v PSG game on 14th February 2018. Hotel is perfectly situated to visit the Bernabéu. Staff were very friendly and helpful, accepted delivery of our tickets to the game prior to our arrival. Thanks for wonderful carefree stay.

One night business trip. Exterior of hotel is boarded up and looks squalid. Room was very dated and noisy - thin walls meant I was kept awake by a noisy person shouting into their phone. Bathrooms basic. Breakfast was passable but by that point I couldn’t wait to leave. Not up to even the low standard usually expected of a Holiday Inn. Not recommended.

I stayed in Holiday inn Madrid for one night. Business wise I was not interested on the location but it’s indeed at a very central point and this in my opinion is the only good thing. Other than that, room had a bad smell (old place and moisture), carpet look and feel was terrible and there was a weird noise from bathroom that can easily upset you during the night. Last one, bathtub was blocked and water was not running down the pipe 🤨. Bottom line - price value very bad. I would suggest that you look for other options around if you come to Madrid.

This is the third stay at this hotel and their standards have dropped immensely ! Last time I stayed here was in 2010 and they have not refurbished , the place looks tired and dirty , the windows open from the wind , housekeeping is the worst I have ever experienced , on three occasions they failed to clean my room , the water in the bathroom tastes of rust , the only thing that they are good at is the breakfast buffet and the location , but the management has to be changed otherwise this only direction this place is going is down , personally I will not return .

We stayed here for 3 nights and on one of the nights we went for a Real Madrid game. This is really the most convenient hotel one could get. There were also plenty of restaurants nearby. My company's office is also right across another building, which makes this hotel a good option both for personal and business trips. We were allowed to check in early. The rooms felt a bit dated, but yep it's quiet and served the purpose of giving us a nice stay.

We stayed here due to its location to the stadium, as it's a few minutes walk, and we weren't disappointed with the location. It was easy to get the bus into the centre, and the area around the hotel is nice enough. The staff at the hotel were brilliant, really helpful and friendly. The breakfast was nice also, plenty to eat and drink, and all good quality. The room was adequate, it does need a refurb, but fairly clean and a good size. Complementary water each day is a nice touch. The window was awful, very thin and old, so not much sleep due to the bar noise outside until 7am. But we would stay at the hotel again.

This hotel is conveniently located at the business district of Madrid. It is in need of a good renovation, but they have adjusted prices to reflect that. All in all, service and food are good, so nice place to go

I am a Spire Elite member and have stayed in many different IHG hotels. I had the worst experience when staying in Holiday Inn Madrid Piramides. This is a personal trip and I booked this hotel several months ago. Since The price was very affordable when I checked it online, I ended up booking with my credit card instead of booking with points. The check in and stay at the hotel was ok, however, when we checked out, we were told that the room price was much higher than what I booked. I checked my online account and found out that they’d changed the room price. I was sure because two days before I checked in I doubled checked the hotel address and price in my online account. And then I was told they were willing to change the price if I could show them the confirmation email. Unfortunately, I didn’t keep my reservation emails since I travel all the time and my inbox could be filled up easily with all kinds of confirmations. In the past, I simply relied on my IHG online account. I think I just learned a lesson — you cannot simply trust the information shown in your online account since the hotels could easily change it. If I were able to show the confirmation email, they could just get away with a “sorry”; otherwise, they could make more money from their dishonest behavior. Stay away from this hotel or at least keep your reservation email.

This hotel was worth the money. The rooms a little dated but clean and house keeping were brilliant also all the other staff we came across. We had breakfast here,me and the family were very happy with the choice available. We also had are Christmas eve meal here but it wasn't that great plus there wasn't a festive atmosphere. Would stay here again because of the staff,location and price.

Until this hotel is renovated, don't bother. We had a junior suite with a "sofabed". The "sofabed" was more like a broken-down fold out futon. I was literally sleeping about 6" off the floor on an uncomfortable foam mattress. I can't believe what they charged for this room. The "sofabed" and chair both had holes in the upholstery, the table was barely standing and we were afraid to sit on the wooden chairs. On a positive note, the staff was extremely nice and the breakfast included in the rate is great, although the staff in the restaurant were at best rude. I used the tiny gym twice. It was adequate, but had there been anyone else in there it would have been very claustrophobic. We were in a room on the front side above the plaza area, so it was extremely loud at all hours of the night. Hotel is close to metro, but not really close to other attractions except the stadium. I won't stay there again if I return.

Plaza Carlos Trias Beltran 4 Madrid Madrid

Hotel highlights

  • Walking distance to Santiago Bernabeu Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Cuatro Caminos within a short walk of Santiago Bernabeu Stadium, Holiday Inn Madrid - Bernabeu is within a few miles (5 km) of other popular sights such as Plaza Mayor. This 313-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Located in central Madrid, the hotel is also near Prado Museum and Plaza de Espana.


Dining

In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All of Holiday Inn Madrid - Bernabeu's 313 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and bidets. Free bottled water, safes, and phones are also available.


Property features

Holiday Inn Madrid - Bernabeu offers a fitness center, a sauna, and free WiFi in public areas. Self parking is available for EUR 20 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room

King 1 | Full 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room

King 1 | Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 851 reviews