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Holiday Inn Madrid - Bernabeu

4.0 out of 5.0

Recent guest reviews

Really nice and clean and up to standards hotel. If you are there for a Real Madrid soccer/football match, this is a perfect hotel for you. Quick check in and out. Restaurants are right across the street if you want to grab a bite. Good service.

My review is simple, nice hotel, location okay, easy to get to, near the Bernabeu (if you a football nut), staff nice and helpful, food okay but..., brown water from the taps, single glazed windows so street noise comes through and made the room cold (stayed mid-October), people on the roof (top floor room next to fire escape, 917) both days at 6am in the morning is not appreciated when you trying to sleep. Would I stay again? Yes.

This was the most disappointing HI I've not had the pleasure of staying in. I'm hopeful my review comes across as constructive and IHG management take it under advisement to improve this hotel. Check in was quick. However, I didn't notice a priority check in lane for platinum or spire elite members. Not that was an issue but if queues are long, this could be an issue for said members. When checking in to the room, which was an upgrade to an executive room thanks to being a platinum elite member, we found it to be basic and somewhat dated. We were on the 9th floor so had a decent view looking towards northern Madrid. The room was nicely cooled thanks to the AC being on prior to our arrival. Since it was early evening, we head out for dinner and to enjoy Madrid's vibrant and excellent nightlife. Our reason for staying here was because of it's close proximity to the Nuevos Ministerios metro station which goes to the airport (Eur4.50 pp single ticket and takes about 20 minutes). It's about a 10 minute walk. Please note though, if you want to see all the major attractions in Madrid such as the museums like the Prado, archaeological museum, royal palace, Retiro park etc, you should look to be situated in a more central hotel or apartment unless you're happy taking the metro each day (most of these places are 3-5 km from this hotel). We stayed elsewhere in Madrid for the first part of our 3 week trip around Spain nearer Atocha station where everything was within walking distance. There is an abundance of bars and restaurants within walking distance of this hotel though. Upon our return, we found the WiFi to be extremely slow and inconsistent. It appeared better in the bathroom strangely for the three devices we had (2 smartphones and a tablet). Considering we were using the premium 'conference' WiFi, we found this to be pretty poor, especially since we hadn't experienced these issues in other hotels we've stayed in Madrid. This continued throughout the evening and following morning and should really be addressed - especially since upgrading WiFi components is relatively cheap these days. The WiFi in the lobby was far better and more what we were expecting. Also, the lighting made no sense at all. If you turn one switch off, it turns both the floor lamp AND the main ceiling light off, ie, they're not independent. Therefore, you have a room which is either too bright or you're in the dark. How ridiculous is that?! We were offered a welcome drink but were told it's only for one person when downstairs at the bar. Hold on IHG, we are a couple and this is the first time the welcome drink is only for one person. We decided to go for cava and were shocked to find it cost Eur4.50 for the one glass we had to pay for - you can go to one of the local bars and order two glasses of cava for the same price. I would expect to pay this at an Intercontinental in Spain since alcohol is so comparatively inexpensive in Spain but costing that much at a 3* HI? I would doubly question why IHG are lacking when it comes to their supposed most 'loyal' and 'important' clientele - talk about penny pinching! We headed back to the room somewhat aggrieved that the room was pretty basic, WiFi was a non-starter (now using mobile data plan) and having to pay for a drink. Could it get any worse?! Sadly so. The bed. We have a firm Hypnos mattress at home but we found the mattress to be very firm and yet the pillows were very soft. I may not be the best of sleepers but I only had a couple hours sleep at most. The AC was also extremely coarse and loud. I don't think I've ever heard AC being as noisy. IHG, you really need to spend some money and update this aging hotel. Compared to other HI properties we've stayed in (which is a good number, especially in Europe), it's by far the worst. For this reason, it's unlikely we'll stay here again despite being a regular visitor to Madrid and will instead look at competitor hotels, independent hotels, and dare I say it, AirBNB. I really cannot see how you can charge Eur100+ for a standard room and even more for an exec room with so many shortcomings. We found it unacceptable and left quite aggrieved for what was a stay of only 16 hours and relieved it wasn't any longer.

I stayed here for one night on a Monday for work. It's slightly tricky to find if walking from Nuevos Ministerios - Google Maps somehow navigated me straight through a department store! The check-in staff were helpful. PROS: very good Wifi; good breakfast and good sleep quality. CONS: I didn't like having been put in a disabled room without prior warning (= wet room = flooding); room a bit dated and the rooftop pool had already been shut for the season :(

We stay in this hotel with our family for spring break , we love the location so many places near by to shop, eat , services, visit , and the transportation is prime ; taxi out the door, red turist bus a few blocks away, subway ... is price well and the staff is friendly the only downside the mattresses and pillows could be better .... over all we enjoy our stay they even storage our luggage while we visited other cities of Spain , I hope you find this helpful

While doing the check in there was a big group ahead of us. My spouse went to the executive counter and Paloma from front desk told us that the people ahead of us were waiting since 8 in the morning without even waiting to see what we had to say. It was a bit out of place as they already had 2 employees handling the group. So we politely sat and waited until Paloma decided to call us and do our check in a while later. An uncomfortable situation to say the least since we were not trying to cut in front of the line but people kept coming in and getting ahead of us. We just wanted to make sure whether we had to wait for the whole group to be checked in. In any case, not the best welcoming attitude. Room 914 SPIRE ELITE

I usually stay at this hotel when I travel for work and I have to say it is a nice standard property. It does not have the excellent factor as rooms are quite dated but some are refurbished allready. Rooms are clean and functional and the staff is very friendly. Breakfast is near to excellent as they offer a wide variety of choices.

I work in Madrid every week and usually stay in another hotel. Due to no rooms I stayed here. The people are nice and the food is ok but to be honest with you it isn't great. I wanted to go there because there is a pool and gym but once I arrived I was told the gym wasn't any good but I could upgrade to a suite and I would get free membership of the gym around the corner. If the room had have been different then yes I would absolutely go however it wasn't different at all. It is very dated not particularly comfy beds and not the best of hotels. However it is on a good location. Probably good if you are only spending the night there or if on a family holiday and looking for somewhere cheaper to stay. Don't pay to upgrade though as there is no difference

It's not often you turn up at a Holiday Inn and find the windows boarded up with plywood. Not the best welcome... However, the reception/bar area is modern and clean and all of the staff we met were corteous and professional. The room we were given was decent with a view onto the concrete plaza below with branches of Starbucks and TFI Friday. The hotel is in the 'commercial area' and as there is very little commerce going on in Spain now the whole place feels neglected and down at heel. There are a few shops nearby and some restaurants which we were forced to sample as a trip into central Madrid in the evening is a bit of a drag. The Metro is nearby but you really are more than a schlep out of town. The saving grace was the rooftop pool. My two teenage boys loved it and used it every day. Hats off to the lovely pool attendant who did her best to minimise the level of anti-social behaviour from the corpulent 'dive-bombing' English kids. The hotel is decent enough but the location is just not quite right. I'll use the Holiday Inn Piramides on my next trip.

On approaching the hotel it looks like the windows have been boarded up (see pic) Good staff and nice pool area on the 9th floor. Rooms tired and old with carpets showing signs of wear, paint pealing and in need of a refurb. When mentioning the problems to staff they state that the property is in urgent need of refurbishment and this may take place in November or December of 2017. Not near main areas of Madrid and only convenient for events at or near the Bernabeu. It does have a street nearby with restaurants and shops which is ok.

Plaza Carlos Trias Beltran 4 Madrid Madrid

Hotel highlights

  • Walking distance to Santiago Bernabeu Stadium
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Fitness center

Located in Tetuan within a short walk of Santiago Bernabeu Stadium, Holiday Inn Madrid - Bernabeu is within a few miles (5 km) of other popular sights such as Plaza Mayor. This 313-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a fitness center. Located in central Madrid, the hotel is also near Prado Museum and Plaza de Espana.


Dining

In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All of Holiday Inn Madrid - Bernabeu's 313 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and bidets. Free bottled water, safes, and phones are also available.


Property features

Holiday Inn Madrid - Bernabeu offers a fitness center, a sauna, and free WiFi in public areas. Self parking is available for EUR 20 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room

King 1 | Full 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 814 reviews