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Holiday Inn Madrid - Bernabeu

4.0 out of 5.0

Recent guest reviews

While doing the check in there was a big group ahead of us. My spouse went to the executive counter and Paloma from front desk told us that the people ahead of us were waiting since 8 in the morning without even waiting to see what we had to say. It was a bit out of place as they already had 2 employees handling the group. So we politely sat and waited until Paloma decided to call us and do our check in a while later. An uncomfortable situation to say the least since we were not trying to cut in front of the line but people kept coming in and getting ahead of us. We just wanted to make sure whether we had to wait for the whole group to be checked in. In any case, not the best welcoming attitude. Room 914 SPIRE ELITE

I usually stay at this hotel when I travel for work and I have to say it is a nice standard property. It does not have the excellent factor as rooms are quite dated but some are refurbished allready. Rooms are clean and functional and the staff is very friendly. Breakfast is near to excellent as they offer a wide variety of choices.

I work in Madrid every week and usually stay in another hotel. Due to no rooms I stayed here. The people are nice and the food is ok but to be honest with you it isn't great. I wanted to go there because there is a pool and gym but once I arrived I was told the gym wasn't any good but I could upgrade to a suite and I would get free membership of the gym around the corner. If the room had have been different then yes I would absolutely go however it wasn't different at all. It is very dated not particularly comfy beds and not the best of hotels. However it is on a good location. Probably good if you are only spending the night there or if on a family holiday and looking for somewhere cheaper to stay. Don't pay to upgrade though as there is no difference

It's not often you turn up at a Holiday Inn and find the windows boarded up with plywood. Not the best welcome... However, the reception/bar area is modern and clean and all of the staff we met were corteous and professional. The room we were given was decent with a view onto the concrete plaza below with branches of Starbucks and TFI Friday. The hotel is in the 'commercial area' and as there is very little commerce going on in Spain now the whole place feels neglected and down at heel. There are a few shops nearby and some restaurants which we were forced to sample as a trip into central Madrid in the evening is a bit of a drag. The Metro is nearby but you really are more than a schlep out of town. The saving grace was the rooftop pool. My two teenage boys loved it and used it every day. Hats off to the lovely pool attendant who did her best to minimise the level of anti-social behaviour from the corpulent 'dive-bombing' English kids. The hotel is decent enough but the location is just not quite right. I'll use the Holiday Inn Piramides on my next trip.

On approaching the hotel it looks like the windows have been boarded up (see pic) Good staff and nice pool area on the 9th floor. Rooms tired and old with carpets showing signs of wear, paint pealing and in need of a refurb. When mentioning the problems to staff they state that the property is in urgent need of refurbishment and this may take place in November or December of 2017. Not near main areas of Madrid and only convenient for events at or near the Bernabeu. It does have a street nearby with restaurants and shops which is ok.

We stayed at the Holiday Inn for 4 nights and travelled from Manchester the UK. Hotel was great in terms of transporting from the Airport 2 changes on the Metro line. It only takes 30 mins and my son loved the Metro. The location is not far from the football stadium as well and we felt it was well located to get to the other tourist resorts as well. Breakfast commences at 7am until 11am and there is plenty of choice to eat. We were placed on the 2nd floor but then was upgraded after 2 days as the hotel was doing some work. It was great we got upgraded to a nicer room and on the 5th floor. My hubby wanted to use the Sauna shame it was out of order but my son used the roof top pool. There is quite a few restuarants to choose from as we stayed on a B&B basis. We did look at the menu for a evening meal but not much choice. Overall it was a nice stay at the holiday Inn and lots of families used this as well as business travellers. The staff were nice and friendly as well. I think it was great value for money s we booked it as a package deal via Ryan Air.

We stayed here for 4 nights for a break with our 2 young children. The hotel is in need of refurbishment, the carpets could do with being replaced. The rooms could also do with being cleaned more thoroughly. There was a large bit of croissant under one of the beds when we arrived and the carpet was not clean. The staff are friendly and helpful in both the restaurant and on the front desk. The food in the restaurant was only average. The chicken nuggets were like rocks. It is within 5 minutes walking distance of the Bernabeu stadium and has a metro stop very close by bringing you to kid friendly sites such as Madrid zoo and parque de Atracciones.

Is a very good option to stay is not that near from the downtown, however the subway is very near in two stations, Bernabéu and Ministerios where you can take either subway or Renfe tomove to Sol which is the station where you can move from there to Plaza Mayor. Also is 5 minutes walking from Santiago Bernabéu stadium where Real Madrid plays and also has a museum about the history of this team, you can support or not the team but for football soccer lovers is a must in Madrid

I stayed at Holiday Inn while I attended an international meeting in Feria de Madrid for 1 week in June. It was located in the center of Madrid. The weather was very hot, 37°C in the daytime. It was convenient to use subway (line 8) from airport to the hotel and from hotel to the Feria. The hotel room was not sound proofed well. Even newspaper sound in the adjacent room could be heard. Continental breakfast was fine. I think It is OK for the stay on business

Before you read the review, be aware of the correct identity of this hotel. On the IHG.com website it is listed as Holiday Inn Madrid-Bernabeu, not the Holiday Inn Madrid. Firstly, the positive aspects of the stay: at all times reception staff were very polite and the initial welcome we received was great. I was acknowledged as a Spire Elite member of the IHG Rewards Club and made to feel welcome. The room was spotlessly clean and very comfortable - great shower, good wifi and comfy beds. However, there were several aspects of my stay that I was very unhappy about: 1) The bar staff were some of the rudest, most aggressive I have come across in over 12 years of staying in IHG properties around the world. I had a drink in the bar on one night of my stay and my mother, who was staying with me, ordered a coffee. She had to go back to the room so got up to leave whilst I remained in the bar, intending to have another drink. As she walked away all three barmen - who until this point had stood around watching the TV together rather than working - SHOUTED across the bar at her. It seemed they were worried she was trying to leave without paying, even though they had served us together at the same table. She was of course very embarrassed as it was plainly obvious to anyone watching that she was not trying to 'run away' without paying. We had planned to have friends meet us in the bar that night for some drinks but cancelled this and went to a sports bar next door (great service, friendly staff, no shouting). I was angry and upset that the barstaff had been so rude as to insult my mother. I received no apology when I paid and made sure I did not spend any more time or money in the bar during my visit. 2) The rooftop pool is prominently advertised on the IHG website. Although this states that it opens at 10.30am, the hotel management have not updated this information since 2013 and it does not actually open until 11am - very late in the day and too late if you want an early morning swim before it gets too hot. Aside from this there is a list of rules at the pool you should be aware of. The first is that although there is a bar there, it does not have published opening hours. This is a problem because the hotel does not allow you to take your own food and drink to the pool. On one day the life guard refused to give us water and said we had to wait another two hours until the waitress arrived. We noticed that when two of her friends arrived she happily served them iced tap water - I was amazed they would rather let you dehydrate than offer something as basic as water. This wasn't the main problem with the pool however: I asked the life guard if I could order a coffee from the hotel bar to bring to the pool. She said no. She also said that the pool bar did not open until 2pm but that I could go out and buy a coffee and bring it back. There is a Starbucks opposite the hotel so I did that. When I returned however another member of staff was present who said the life guard had given incorrect information and I could not have any drinks by the pool, despite the bar being closed. I asked to speak to the manager who explained they did not allow 'branded products' by the pool - so because the cups were branded Starbucks we could not have them. Strange that staff brought their own sandwiches to eat in front of us but we weren't allowed to do the same. I resolved this situation by asking if we could have plastic cups to pour the coffee into. A waitress did this secretly behind the bar, as if having a branded cup from another company was a shockingly illegal act. 3) I plugged my laptop into a power supply in the public area of the bar to charge it. I was not sitting next to it but I sat in a position so I could watch it at all times, aware of the need for security. The hotel employs third party security staff who patrol reception and the bar. The security guard saw me plug in my laptop and sit back down nearby. Despite this, 30 minutes later, he removed it without asking me and tried to walk away with it. I stopped him and took it back. A barman explained the security guard did this because no-one was watching it. As I was the only customer in the bar and I was only a few meters away I found this hard to believe. 4) On checkout the receptionist told me I owed EUR29 for poolside charges, when in fact I had spent only EUR18 by the pool. I challenged this and he changed it without an apology or explanation. I left this hotel feeling that I had wasted my rare down-time in a hotel that neither values long-term Rewards Club members nor understands the needs of leisure customers. Madrid has some great outdoor public pools and there are nice bars nearby the hotel, all of which offered friendlier and less strict service. If you have to stay at this hotel, I suggest you look elsewhere during your waking hours. The receptionist who checked me out did not ask if I had enjoyed the stay and so I did not bring this up - usually if hotel management care about their guest experience they have the courtesy to ask before you leave.

Plaza Carlos Trias Beltran 4 Madrid Madrid

Hotel highlights

  • Walking distance to Santiago Bernabeu Stadium
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Fitness center

Located in Tetuan within a short walk of Santiago Bernabeu Stadium, Holiday Inn Madrid - Bernabeu is within a few miles (5 km) of other popular sights such as Plaza Mayor. This 313-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a fitness center. Located in central Madrid, the hotel is also near Prado Museum and Plaza de Espana.


Dining

In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All of Holiday Inn Madrid - Bernabeu's 313 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and bidets. Free bottled water, safes, and phones are also available.


Property features

Holiday Inn Madrid - Bernabeu offers a fitness center, a sauna, and free WiFi in public areas. Self parking is available for EUR 20 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room

King 1 | Full 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room

King 1 | Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 797 reviews