Holiday Inn Madrid - Bernabeu4.0 out of 5.0
Recent guest reviews
I stayed at Holiday Inn while I attended an international meeting in Feria de Madrid for 1 week in June. It was located in the center of Madrid. The weather was very hot, 37°C in the daytime. It was convenient to use subway (line 8) from airport to the hotel and from hotel to the Feria. The hotel room was not sound proofed well. Even newspaper sound in the adjacent room could be heard. Continental breakfast was fine. I think It is OK for the stay on business
Before you read the review, be aware of the correct identity of this hotel. On the IHG.com website it is listed as Holiday Inn Madrid-Bernabeu, not the Holiday Inn Madrid. Firstly, the positive aspects of the stay: at all times reception staff were very polite and the initial welcome we received was great. I was acknowledged as a Spire Elite member of the IHG Rewards Club and made to feel welcome. The room was spotlessly clean and very comfortable - great shower, good wifi and comfy beds. However, there were several aspects of my stay that I was very unhappy about: 1) The bar staff were some of the rudest, most aggressive I have come across in over 12 years of staying in IHG properties around the world. I had a drink in the bar on one night of my stay and my mother, who was staying with me, ordered a coffee. She had to go back to the room so got up to leave whilst I remained in the bar, intending to have another drink. As she walked away all three barmen - who until this point had stood around watching the TV together rather than working - SHOUTED across the bar at her. It seemed they were worried she was trying to leave without paying, even though they had served us together at the same table. She was of course very embarrassed as it was plainly obvious to anyone watching that she was not trying to 'run away' without paying. We had planned to have friends meet us in the bar that night for some drinks but cancelled this and went to a sports bar next door (great service, friendly staff, no shouting). I was angry and upset that the barstaff had been so rude as to insult my mother. I received no apology when I paid and made sure I did not spend any more time or money in the bar during my visit. 2) The rooftop pool is prominently advertised on the IHG website. Although this states that it opens at 10.30am, the hotel management have not updated this information since 2013 and it does not actually open until 11am - very late in the day and too late if you want an early morning swim before it gets too hot. Aside from this there is a list of rules at the pool you should be aware of. The first is that although there is a bar there, it does not have published opening hours. This is a problem because the hotel does not allow you to take your own food and drink to the pool. On one day the life guard refused to give us water and said we had to wait another two hours until the waitress arrived. We noticed that when two of her friends arrived she happily served them iced tap water - I was amazed they would rather let you dehydrate than offer something as basic as water. This wasn't the main problem with the pool however: I asked the life guard if I could order a coffee from the hotel bar to bring to the pool. She said no. She also said that the pool bar did not open until 2pm but that I could go out and buy a coffee and bring it back. There is a Starbucks opposite the hotel so I did that. When I returned however another member of staff was present who said the life guard had given incorrect information and I could not have any drinks by the pool, despite the bar being closed. I asked to speak to the manager who explained they did not allow 'branded products' by the pool - so because the cups were branded Starbucks we could not have them. Strange that staff brought their own sandwiches to eat in front of us but we weren't allowed to do the same. I resolved this situation by asking if we could have plastic cups to pour the coffee into. A waitress did this secretly behind the bar, as if having a branded cup from another company was a shockingly illegal act. 3) I plugged my laptop into a power supply in the public area of the bar to charge it. I was not sitting next to it but I sat in a position so I could watch it at all times, aware of the need for security. The hotel employs third party security staff who patrol reception and the bar. The security guard saw me plug in my laptop and sit back down nearby. Despite this, 30 minutes later, he removed it without asking me and tried to walk away with it. I stopped him and took it back. A barman explained the security guard did this because no-one was watching it. As I was the only customer in the bar and I was only a few meters away I found this hard to believe. 4) On checkout the receptionist told me I owed EUR29 for poolside charges, when in fact I had spent only EUR18 by the pool. I challenged this and he changed it without an apology or explanation. I left this hotel feeling that I had wasted my rare down-time in a hotel that neither values long-term Rewards Club members nor understands the needs of leisure customers. Madrid has some great outdoor public pools and there are nice bars nearby the hotel, all of which offered friendlier and less strict service. If you have to stay at this hotel, I suggest you look elsewhere during your waking hours. The receptionist who checked me out did not ask if I had enjoyed the stay and so I did not bring this up - usually if hotel management care about their guest experience they have the courtesy to ask before you leave.
Great hotel. Centrally situated - a stones throw from Bernabeu Stadium and main shops. Really good value for money restaurants of different types around. Covers everyone's tastes. Spacious, clean rooms. Pool area really relaxing above the skyline. Good breakfast selection. Ideal for family and business holidays as you are near enough the main attractions of Madrid but yet far enough to "chill-out" and relax.
The hotel was clean and tidy and while the décor was a bit older it didn't detract from the stay. The hotel gave us 2 interlinking rooms which was great with kids. There was a swimming pool on the top floor and a gym beside the hotel. Its less than a 5 minute walk to the METRO station so convenient for getting around. Bathrooms have been updated recently so are very nice with the showers being very large with excellent water pressure. Wi-Fi was free but not very strong but enough to check e-mails etc...staff friendly and helpful. Breakfast which was included was buffet style and had a good selection...had everything a family needed and a good price also...
The hotel is reliable for short accommodation with children. Tasty breakfast, friendly staff and nice swimming pool and fitness on the roof. Very convenient location: close to metro (direct connection with airport and city center). Our room with two large beds is ok for two adults and two children of 5 and 9. One more benefit is 5 minutes walk to El Corte Ingles shopping center. Try different food on the Gourmet experience. :) Wishes: Some repairing may be useful for rooms. Additional tents in the swimming pool area.
It's definetly not a four stay hotel, maybe three star at best, the rooms are just so outdated/tired. That said it's a good location, and the beds are comfortable and reasonable shower water pressure, free wifi, and friendly staff, so for one night it's fine, but I won't return.
If you're looking for a well priced hotel with very friendly and accommodating staff look no further. They went so out of their way to make sure we enjoyed our stay. Would highly recommend to anyone, especially if you are trying to see a soccer game, as it is 5 minutes walking distance to the stadium. Also this location is close to the airport and Alsa bus station!
Great room, very clean and good air condition that was very important because it was 40°c outside. The pool was great but only open at 11 am!! It should open before, that's the cancer hour :P Good access to the subway
My first impressions of this hotel were poor when we arrived as there was a large queue at the reception desk with only one member of staff available so checking in took an age. The room we stayed in was very dated and tired. Carpets were faded and dirty, the chair in the room was threadbare and overall the decor appeared unloved. Most people will stay here because they are going to the football at Real Madrid and for this the location is very handy.
place has great location but it is very, very old. Need an immediate refurbishment and makeup. Missing of basic stuff... and the bar is empty, neither complimentary water in bottle. Internet is terrible slow
- Walking distance to Santiago Bernabeu Stadium
- Free wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located in Azca Financial District within a short walk of Santiago Bernabeu Stadium, Holiday Inn Madrid - Bernabeu is within a few miles (5 km) of other popular sights such as Plaza Mayor. This 313-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a fitness center. Located in central Madrid, the hotel is also near Prado Museum and Plaza de Espana.
In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All of Holiday Inn Madrid - Bernabeu's 313 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and bidets. Free bottled water, safes, and phones are also available.
Holiday Inn Madrid - Bernabeu offers a fitness center, a sauna, and WiFi in public areas. Self parking is available for EUR 27 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 770 reviews