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Gran Melia Fenix

5.0 out of 5.0

Recent guest reviews

This hotel is close to everything. Great shopping, eateries, metro station. The lobby is small, and elevators are tiny. Thankfully, the room is reasonably sized and comfortable. I would stay here again.

Very good service. Nice and modern rooms. Excellent amenities. Good central location to many sites.

Very comfortable solid 4.5 star hotel. The only reason for the missing half star is no extensive spa or pool. But the hotel is great location of restaurants shopping. Very convenient to some of the best tourist spots

This was our second time at the Gran Melia Fenix and we loved it. Our experience began with a very accomodating front desk staff which allowed us to have our room when we arrived four hours before the standard check-in time. We found ourselves in a classically decorated room that was spacious and smelled clean and fresh. A variety of delicious coffee was available on a daily basis and toiletries were fancy and plentiful. We were late raisers (the comfortable bedding and quietness were mostly responsible for it) and the cleanign staff quickly adjusted to our schedule and our room was always cleaned when we returned late at night. The Melia has a first rate popular bar that serves delicious mojitos and a high end restaurant with a varied menu. The area was beautiful and the location was perfect as we walked to most of Madrid's famous musems and excellent restaurants and did great shopping. We definitively recommend this five star hotel.

The Hotel is very conveniently located in the center, and is a very prominent good looking building. The staff were very friendly helpful and efficient. We had a premium room on the Red level which has its own concierge and a lounge where you can have drinks, snacks and breakfast. it was very convenient. The room was spacious, tastefully decorated with very comfortable furniture and bedding. Service was excellent.

Great place to stay! It was in a great location and rooms are very cute. It almost felt like we were in our own little apartment. The room shades could make the room so dark that we had amazing nights of sleep. We loved the towel warmer in the bath.

While not spectacular, Gran Melia Fenix was unique, and enjoyable for our brief stay in Madrid.

I was given a choice when we first arrived to stay in a room with a better view, which was not important to me...but if I were told how small the room was I would have considered an upgrade. Other than that it was perfect.

Very pleased with hotel amenities and service. They delivered upon all of our expectations. Very close to shopping, the park and an easy walk from the nearby Colon metro stop.

I was a great stay. They staff could't be better, once my luggage did not arrive flying Iberia. They coordinated everything with the air company and got my luggage later that day. Good restaurant recommendations. The room could be a little bigger... but other than that, it was good.

My wife and I could not ask for a better hotel and location to travel through out Madrid Spain. The sites were incredible and the people at the Hotel Gran Melia Fenix were helpful and friendly. We plan on using this hotel Chain in the future for future vacations and are planning on using this Hotel as our choice for a starting point.

good location. clean. great breakfast. 5stars would stay again

Given my experience with comparably priced European hotels, I was not expecting much. The location was terrific (Madrid deserves special credit for how easy it is to get from the airport to the center of town on the Metro), and the staff was very attentive. The room was very nice. My only crticisms are minor - Breakfast was great, but very, very expensive (if I had known Madrid better, I would have eaten breakfast somewhere else). My after dinner scotch was also expensive, but that's a habit I should drop anyway.

We arrived mid afternoon and had a snack and wine in the lounge. Service was excellent from doorman to porters to the front desk and lounge. Avoid the standard rooms---they are too small---we tried the standard room earlier in our trip.

An excellent upscale hotel with great service. The staff was always helpful and friendly. The lobby is beautiful and the rooms were a traditional upscale decor. The location was close to the upscale shopping areas but the hotel was a bit of walk to the Gran Via and Plaza Mayor...about a 30 minute walk. My only complaint was that the fitness center was extremely small with only on treadmill and a couple of machines. Free or "dead" weights were not available.

Room options

Premium

Queen 1 | Twin 2 | Sleeps 2

Deluxe Red Level

King 1 | Twin 2 | Sleeps 2

One Bedroom Suite Red Level

King 1 | Sleeps 4

Gran Premium with Jacuzzi Red Level

King 1 | Queen 1 | Sleeps 2

Guest reviews for Gran Melia Fenix

Everyone (3) Couples (8) Business (2) Friends (2)
5

close to everything

Everyone

This hotel is close to everything. Great shopping, eateries, metro station. The lobby is small, and elevators are tiny. Thankfully, the room is reasonably sized and comfortable. I would stay here again.

By , from Niskayuna, NY on Aug 15, 2017

5

a truly a five star hotel

Everyone

Very good service. Nice and modern rooms. Excellent amenities. Good central location to many sites.

By on Jan 12, 2017

5

perfect location beautiful hotel

Everyone

Very comfortable solid 4.5 star hotel. The only reason for the missing half star is no extensive spa or pool. But the hotel is great location of restaurants shopping. Very convenient to some of the best tourist spots

By on Jul 6, 2016

5

wonderful!!!

Couples

This was our second time at the Gran Melia Fenix and we loved it. Our experience began with a very accomodating front desk staff which allowed us to have our room when we arrived four hours before the standard check-in time. We found ourselves in a classically decorated room that was spacious and smelled clean and fresh. A variety of delicious coffee was available on a daily basis and toiletries were fancy and plentiful. We were late raisers (the comfortable bedding and quietness were mostly responsible for it) and the cleanign staff quickly adjusted to our schedule and our room was always cleaned when we returned late at night. The Melia has a first rate popular bar that serves delicious mojitos and a high end restaurant with a varied menu. The area was beautiful and the location was perfect as we walked to most of Madrid's famous musems and excellent restaurants and did great shopping. We definitively recommend this five star hotel.

By on Sep 8, 2015

5

a very good quality, good location, good value in madrid

BusinessTravelers

The Hotel is very conveniently located in the center, and is a very prominent good looking building. The staff were very friendly helpful and efficient. We had a premium room on the Red level which has its own concierge and a lounge where you can have drinks, snacks and breakfast. it was very convenient. The room was spacious, tastefully decorated with very comfortable furniture and bedding. Service was excellent.

By on Mar 6, 2014

5

amazing hotel in great location

Couples

Great place to stay! It was in a great location and rooms are very cute. It almost felt like we were in our own little apartment. The room shades could make the room so dark that we had amazing nights of sleep. We loved the towel warmer in the bath.

By on Jun 10, 2013

4

great room in madrid

Couples

While not spectacular, Gran Melia Fenix was unique, and enjoyable for our brief stay in Madrid.

By on May 21, 2013

4

almost perfect

Couples

I was given a choice when we first arrived to stay in a room with a better view, which was not important to me...but if I were told how small the room was I would have considered an upgrade. Other than that it was perfect.

By on Jan 3, 2013

5

great hotel

Couples

Very pleased with hotel amenities and service. They delivered upon all of our expectations. Very close to shopping, the park and an easy walk from the nearby Colon metro stop.

By on Oct 22, 2012

4

good hotel, good location

Couples

I was a great stay. They staff could't be better, once my luggage did not arrive flying Iberia. They coordinated everything with the air company and got my luggage later that day. Good restaurant recommendations. The room could be a little bigger... but other than that, it was good.

By on May 3, 2012