Gran Hotel Velazquez4.0 out of 5.0
Recent guest reviews
We booked a Junior Suite as we were staying for 7 nights. Reception staff were not very pleasant at check-in but when we went back down to sort out a problem with the room a very friendly english speaker was located and he sorted everything. The hotel is old, but spotlessly clean. It doesn`t need to be updated but a bit of maintenance wouldn`t go amiss. The bar area is really comfortable but it doesn`t need a 50 inch TV screen dominating the area. Breakfast is good but service was hit and miss. Food was never replenished on time. We didn`t eat lunch or dinner but the restaurants looked very nice. The hotel makes a nice change from the minimalist feel of modern hotels and that is one of the reasons we liked it, and of course it is good value also!
The Gran Hotel was gran.... but it was also hot. We visited in April and the evenings were fresh, but being from Texas we have the aircon in winter. Our room was in a patio area in the new part of the hotel. it was perfect for drinks and a smoke in the evenings or breakfast in the morning. we would leave the door open to let the fresh air in. The location of the hotel is great. plus the hotel bar is very enjoyable. Wifi is slow and cleaning staff too. The best part is the elevator is located on the second floor so you need to climb the stairs to get to the second floor then go up to your room. I can see my parents staying here again, but i have other ideas about comfort.
This Hotel is an old one in need of a good renovation, although is has a great location is not worthy. Service at the Hotel is horrendous, I ask for the Air Condioned and just told that they were not turn on the main unit because was April and they understand was not hot enough even Madrid had 75 degrees during the day. Room Cleanliness is not their priority, I had to ask twice to vacuum clean the room. My plans were to stay 5 nights and at the third day with their attitude I moved to another Hotel in the neighborhood and try to get a refund.
The hotel definitely needs some renovation but it's good for its price. The bed is very comfortable and the room is big and clean including the huge bathroom in the triple room. I'd stay there again..
I have no doubt that this hotel was amazing 20 years ago. The stairs and entire architecture of the building are quite impressive. However, for the price paid (luckily, by my company, +200Euros for one single night), this hotel was disappointing. The furniture and bed covers were in an awful condition, the bath tub was disgustingly rusty (all over the place), the toiletries were a lot (but probably from 10 years ago). When I opened one up, a small insect came out. I had a suite where the first room included 2 armchairs, a desk and the TV, and the second room only had one huge (but uncomfortable) bed. The wifi barely worked. The breakfast was standard, no complaints for it (great chocolate cake served as well). I truly believe there are better plays to stay in Madrid nowadays, but with some major refurbishments, it can re-become the "grand" hotel it used to be.
I have stayed at this hotel several times for business trips and have enjoyed it, especially when staying in suite. There is a comfortable bed and a bathtub and a sofa and seating area with big windows looking out on the street. The bar next door has good gin and tonics and it's an easy walk to Retiro Park. The only problem is there is no elevator from the ground floor to the first floor, so you have to pull your bags up the first set of steps. Hotel is older, but it's always clean and staff is always nice to me and helpful, which is important when working long hours. Lots of restaurants and shopping nearby.
Need some renovation ( bed, pillows, Tv) Great location. Good staff, helpful. Clean. For the price I paid (98) I think there is not a bad option. Bathroom is not small, and clean. Could be rated 4 with a few details.
We've been staying at the GHV for years, usually in August on our way back to the US. The location is ideal if you have to return a rental car to the airport--a straight shot, no complications. It's also great for moving around Madrid: a taxi stand right outside the font door and a metro stop only a short walk away. El barrio de Salamanca is a lovely area and it's always a pleasure to walk, shop, window shop, and take in meals or tapas at small neighborhood restaurants nearby. The surprise this last time was the lack of reception staff, right after Reyes in January. Usually, there's someone to take your bag up to the room (given the fact that the elevator is located up a flight of stairs, this is important). Also, although there were clearly rooms available, we were not given the "complimentary upgrade" promised if you book through their site. Instead, our room was on the first floor, right next to the service elevators, making for a noisy night. They also promise to give you a bottle of cava. We didn't request it this time, but last summer, it had shrunk from a bottle to half a bottle of off-brand stuff. And it seems that they have stopped supplying hand/body lotion, a must in Madrid. However, I hasten to say that the rooms are large and clean, and the breakfast is generous and tasty, with lots of fresh fruit, both cut and hand fruit, as well as a large variety of pastries, cold cuts, eggs and sausages, with pretty good churros (not easy!) For those who are gluten conscious, there's a pretty big selection of breads and rolls "sin gluten". This attention to eaters' problems makes me wonder why they haven't solved the essential problem of mobility access. I can manage to drag my suitcase up stairs, but how do people in wheelchairs or scooters manage?
I love stay in this hotel. The location is very good for shopping. Service is excellent with delicious breakfast. The room is big old hotel with excellent service and breakfast. Absolutely in good price. Very recommended
I arrive after a 10 hour flight, I'm tired and it's really hot in the main lobby. The desk guy took like 30 minutes to give me my room, of course nobody helped me out with my luggage and I had to go up a lot of stairs with two big sized baggages. The room was small, old, the TV didn't work, the only good thing was the bathroom. The entire staff of the hotel was pretty rude too. The included breakfast was disgusting.
- Close to El Retiro Park
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in Madrid City Centre within a mile (2 km) of El Retiro Park, Gran Hotel Velazquez is within 2 miles (3 km) of other popular sights such as Prado Museum. This 143-room, 4-star hotel has conveniences like a restaurant, 6 bars/lounges, and free in-room WiFi. It's in central Madrid and also close to Plaza Mayor and Las Ventas.
Enjoy a leisurely bite to eat at Aracne, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All of Gran Hotel Velazquez's 143 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets.
Guests of Gran Hotel Velazquez enjoy free WiFi in public areas, 5 meeting rooms, and free newspapers. If you drive, self parking is EUR 25 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 25 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities, a porter/bellhop, and a hair salon.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 551 reviews