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Super 8 Madison East

2.0 out of 5.0

Recent guest reviews

We had booked this hotel for 2 nights. It was supposed to be a non smoking room, but smelled like smoke. After the first night, we discovered our outside entrance door didn't lock. We requested another room, but was told they were booked up, and had nothing available. We told them we were going to find another hotel, because we didn't feel safe there. They refused to refund our money for the 2nd night. I don't know how they expected us to stay there.

Check in was very slow,they only had 1 person behind the counter.Everyone knows when there is a wisconsin football game in the area why not plan accordingly.. The room was clean ,the bed was fresh and clean.It seems like they went out of their way to make sure you had a febreze smell it was a little much . By staying in a room on the odd side there was a lot of traffic noise but it was doable.

The first room we were assigned was not clean. Someone may have been in the room after maid and left the toilet very dirty and there was evidence someone had been on the bed. We went back to the desk to get a different room. The second room only had one soap and no shampoo. The second night the maid did no bring clean towels no soap and no shampoo. This hotel is obviously below the standards of Super and need new management.

I had a partial on the bedside table that disappeared this is going to cost thousands to replace

i cancelled and went to a diff hotel. Bed was like a sheet over springs and smelled like someone sprayed cheap perfume to mask cigarette smell. Room was next to noisy highway and tucked behind a dark wall in corner.

The hotel is filthy. The carpeting in the first room I was assigned was so dirty that i dont think i could have stayed there. I asked for another room and they gave me one where the carpeting was newer and cleaner. The carpeting in the hallways are dirty and smelly. the new room I was assigned had an old school 19TV and no remote. If you call the front desk they don't answer it if they are busy checking someone in as I witnessed myself. You dont want to stay here!

Our room was dirty. Carpeted floor was sticky, night stand was stick and visibly had food or something stuck to it. Silly string all over wall. The breakfast was very sparse and out of syrup for the waffle. Third floor outside stairs/landing slanted and questionable. Would not return or recommend to anyone.

Rooms were clean and comfortable. A lot of variety for breakfast. Very friendly staff. Would definitely stay again.

Door locks didn't work properly, no soap or toiletries, unsafe electrical outlets, considerable water damage in the bathroom, breakfast offering was very limited and mediocre. Even ran out of morning coffee by 6:30 am!!!

The hotel is "OK" there were panels missing in the hallway ceiling, the bathroom tub had stains and my daughter had hair and a stain in her sheets. At 3:50am a car alarm went off 6 different times in the hotel parking lot, that was annoying! The customer service was very good from staff.

Plumbing needs upgrades- faucet inop. Ceiling tiles crumbling and falling to floor.

This clean, pet friendly hotel is very affordable. The pet charge is $10 per night, with a $50 damage deposit that is not charged unless there is pet damage. Free breakfast is ok. Clean pool. Very friendly staff. I'll stay here again with my pet.

Bugs were on the ceiling of the hallway closest to the door. Hallway to room had panels missing from ceiling. Room caused allergic reactions, which is indicative of pets and smoke. While the indoor room felt secure, the overall feel of the hotel is cramped and uncomfortable. Spend a bit more for a room that you will feel better about. No indoor pool or hot tub. Will not stay in hotel again.

Excellent service ,right on the bus line, rooms were nice

Good value for low cost motel. A few issues with old furnishings- clock didn't keep time, toilet flapper wouldn't always close completely. Close to Interstate, so noisy, but not a problem for me. Good value for low cost.

This was exactly what I expected for this price. I just needed a clean bed and this place had just that.

The room was small, bathroom very small, door opens outside (no inside hallway) - not what you want in cold weather. not enough pillows or blankets. Breakfast started at 6 and was adequate. It was the cheapest place we have booked for years, so okay for the money.

Pretty no-frills hotel but when I work in Madison, especially when it's a UW football weekend, this is well situated to stay away from the noise downtown and near campus.

This is the worst hotel I ever experienced. Very impolite and rude staff. No cleanliness. Missing amenities in the rooms. No proper cleaning. Very unprofessional customer service staff. Apparently, never been trained for working in a hotel. Shame.

Room smelled musty but cleared up once we turned the air on. Pillows were as hard as the bed was. Wasn't expecting much for the price though. Free continental breakfast didn't offer much, we skipped it.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 3

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Guest reviews for Super 8 Madison East

Everyone (12) Business (13) Couples (18) Family (10) Friends (7) Other (7)
1

terrible customer service

Everyone

We had booked this hotel for 2 nights. It was supposed to be a non smoking room, but smelled like smoke. After the first night, we discovered our outside entrance door didn't lock. We requested another room, but was told they were booked up, and had nothing available. We told them we were going to find another hotel, because we didn't feel safe there. They refused to refund our money for the 2nd night. I don't know how they expected us to stay there.

By , from Madison, WI on Nov 18, 2017

3

the stay was ok

Business Travelers

Check in was very slow,they only had 1 person behind the counter.Everyone knows when there is a wisconsin football game in the area why not plan accordingly.. The room was clean ,the bed was fresh and clean.It seems like they went out of their way to make sure you had a febreze smell it was a little much . By staying in a room on the odd side there was a lot of traffic noise but it was doable.

By , from chicago ,illinois on Nov 13, 2017

2

not good but no alternative.

Everyone

The first room we were assigned was not clean. Someone may have been in the room after maid and left the toilet very dirty and there was evidence someone had been on the bed. We went back to the desk to get a different room. The second room only had one soap and no shampoo. The second night the maid did no bring clean towels no soap and no shampoo. This hotel is obviously below the standards of Super and need new management.

By , from Illinois on Oct 11, 2017

2
Everyone

I had a partial on the bedside table that disappeared this is going to cost thousands to replace

By on Oct 4, 2017

1
Everyone

i cancelled and went to a diff hotel. Bed was like a sheet over springs and smelled like someone sprayed cheap perfume to mask cigarette smell. Room was next to noisy highway and tucked behind a dark wall in corner.

By on Oct 1, 2017

2

find another hotel

Everyone

The hotel is filthy. The carpeting in the first room I was assigned was so dirty that i dont think i could have stayed there. I asked for another room and they gave me one where the carpeting was newer and cleaner. The carpeting in the hallways are dirty and smelly. the new room I was assigned had an old school 19TV and no remote. If you call the front desk they don't answer it if they are busy checking someone in as I witnessed myself. You dont want to stay here!

By on Sep 28, 2017

2

dirty room, very slim pickings on breakfast.

Everyone

Our room was dirty. Carpeted floor was sticky, night stand was stick and visibly had food or something stuck to it. Silly string all over wall. The breakfast was very sparse and out of syrup for the waffle. Third floor outside stairs/landing slanted and questionable. Would not return or recommend to anyone.

By on Aug 28, 2017

4

nice hotel. only 45 min from the dells

Everyone

Rooms were clean and comfortable. A lot of variety for breakfast. Very friendly staff. Would definitely stay again.

By on Jul 3, 2017

2

skip this place...

Everyone

Door locks didn't work properly, no soap or toiletries, unsafe electrical outlets, considerable water damage in the bathroom, breakfast offering was very limited and mediocre. Even ran out of morning coffee by 6:30 am!!!

By , from Dresser, WI on Jun 26, 2017

4
Everyone

The hotel is "OK" there were panels missing in the hallway ceiling, the bathroom tub had stains and my daughter had hair and a stain in her sheets. At 3:50am a car alarm went off 6 different times in the hotel parking lot, that was annoying! The customer service was very good from staff.

By on Aug 29, 2016