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La Quinta Inn & Suites Madison American Center

3.0 out of 5.0

Recent guest reviews

This was a very nice hotel. We didn't hear a lot of noise through out the night. When we checked in the front desk person didn't give us any info such as breakfast included and times. He just simply gave us our keys and pointed where elevator was. So they could improve customer service. But it was enjoyable stay

We had a great experience! I was able to get a late arrival check in and arrived with a soon to be flat tire. The desk clerk said they offered free shuttle service within a certain number of miles. This worked so well! My AAA service towed my car early in the morning and we were able to enjoy free breakfast and the pool before taking the free shuttle to the tire service center later in the morning to pick it up.

We stayed there for 9 nights. The first night I found a cricket on my bed. I let that go and continued with my stay. Two nights in a row, Saturday and a Sunday, the bar close before 10pm. The first night on Saturday I asked when the bar closed and they said ten. When i went back the next night I had actually already bought 3 glasses of wine an around 8pm then went down to buy more at 9:30 and the bar was closed. I had called the front desk to complain. And the girl said that bartender was the only one they had and that tonight was not a set night for the bar to close at. I asked to speak to a manager and she said that there wasn't one and that they didn't have a liquor lisence to sell it anyways. Other problems would be that our room air conditioning didn't get cold. This is not what I expected out of a La Quinta

Even though this is a 3 star hotel, there is no restaurant and the bar is just a bar, not a bar and grill. The hotel advertised a "hearty breakfast", but it is only a normal continental breakfast the kind you would get at a 2 star hotel. The only protein was hard boiled eggs. I wound up going down the street to the Holiday Inn for a good breakfast. On Friday, there were dogs everywhere. I don't care for dogs and really don't want to share a hotel with them. I doubt they shampoo the carpets after a dog has stayed in the room. I won't stay here again.

in room fridge has no control and the thermostat is turned up all the way turning it into a freezer. It ruined quite a bit of food I purchased for my 5 day stay. Coffee makers in room are less than I would expect in a $100 a night hotel. The premix coffee dispensed in the breakfast room is awful. Bathtub in #225 feels and appears to be installed in a slant when standing to take a shower. Furniture in rooms are worn out!!! Sofa sleepers are not comfortable at all.

Overall very nice experience. Getting to the hotel off the freeway is a little odd but it is very close. The hotel was clean and the staff were friendly. The room was spacious and everything worked as it should. Free breakfast, wifi and courtesy shuttle were an added bonus.

We had to move rooms twice due to dirty beds, urine on the toilet and pubic hair in the bathrooms. Second room was only better because the bed seemed clean.

Our family stayed at plenty of hotels from worst to excellent. We never stayed at La Quinta, since we saw it was a 4.3 ratting and saw several TV commercial is sounded fine. When we went to our suite, first thing I notice that their plenty of white short hair on the carpets, sofa and chairs. We where in a hurry to go to a birthday party, so we drop off our bags and left. I stopped at the front desk and ask if someone can vacuum our room and try to clean the sofa and chairs. I told them there are a lot of dog hairs. When we return, there where less dog hairs on the carpet, but still plenty on the sofa and chairs. Also this is our first hotel that does not provide body lotions. Needless to say this will be our last staying at La Quinta.

Got the room with an in-room hot tub. So relaxing and such a great treat. Hotel is super close to mall with lots of great shops and tons of restaurants. The breakfast buffet was an added bonus. This is my go to hotel in Madison.

Good option at Madison, very responsive staff. Clean and easy.

We are from Minnesota and went to Madison for the Halloween Freak Fest. Had a fabulous time there. The staff was very friendly. Hotel was conveniently next to shopping centers.

The hotel and staff are superb and its conveniently located on the North side, just off Washington. 10 min to the airport or 25 to downtown. Quiet and free from all the traffic.

The hotel is very nice - well maintained and attractive. Our room was of average size but nicely furnished and clean. Our third floor room was quiet and we got two good nights of sleep on the comfortable king bed. The staff was courteous and helpful. Overall this is a good value for the Madison area.

GREAT HOTEL, STAFF GREAT. ROOMS ARE VERY COMFORTABLE. CLOSE TO AIRPORT.

Very nice facility they purchased from a n upscale chain. nice rooms, all carb breakfast, attractive facility

I was traveling back to MN to see my family and stayed the night. Great Hotel. I would recommend it to friends.

Hotel was great. We were meeting with people on State Street for the night, but wanted to stay on the outskirts to avoid higher priced hotels. This was a perfect location, and only included a $17 cab ride back at the end of the night. Room was clean, free breakfast was the average continental breakfast, and amenities were nothing special.. but all we were really looking for was location and nice place to sleep at the end of the night.. and we found it! We would definitely return.

We stayed here with our dogs and found it to be a nice spot. A little pricey compared to the usual La Quinta rates, but very clean and had lots of extras. Great spot if traveling with dogs and want a step up from the motel 8 or likewise spot.

It is a very comfortable, clean, and quiet place to stay.

Room was not what we expected. Toilet ran most of the night. Breakfast was sparse. Would not stay there again.

5217 E Terrace Dr Madison WI

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge

Located 2.6 mi (4.2 km) from East Towne Mall, La Quinta Inn & Suites Madison American Center is within a 10-minute drive of Token Creek Park. This 3-star hotel welcomes guests with 120 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. Madison Area Technical College is also close to this Madison hotel.


Dining

Free continental breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.


Rooms

The 120 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests staying at La Quinta Inn & Suites Madison American Center enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as an airport shuttle during limited hours. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite (2 Double Beds with Sofa bed)

Full 2 | Sleeps 4

Suite, 1 Double Bed, Accessible

Full 1 | Sleeps 4

Guest reviews for La Quinta Inn & Suites Madison American Center

Everyone (8) Couples (20) Business (5) Family (14) Friends (3) Other (2)
5

nice hotel

Everyone

This was a very nice hotel. We didn't hear a lot of noise through out the night. When we checked in the front desk person didn't give us any info such as breakfast included and times. He just simply gave us our keys and pointed where elevator was. So they could improve customer service. But it was enjoyable stay

By , from Three Lakes WI on Nov 11, 2017

Review comment responded on Nov 19, 2017

Dee, Thank you for sharing this review! It is awesome to hear you enjoyed your stay with us. The hotel manager will be discussing your comments with the staff to ensure we are delivering the quality of service our guests deserve. We can't wait to welcome you back next time you visit the area! Respectfully, Lacey LQ Customer Care

5

great service!

Everyone

We had a great experience! I was able to get a late arrival check in and arrived with a soon to be flat tire. The desk clerk said they offered free shuttle service within a certain number of miles. This worked so well! My AAA service towed my car early in the morning and we were able to enjoy free breakfast and the pool before taking the free shuttle to the tire service center later in the morning to pick it up.

By , from Wisconsin on Oct 27, 2017

Review comment responded on Oct 31, 2017

Carol, Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. It was our pleasure to of service as we truly care about assisting our guests in any way. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care

2

not a happy camper

Everyone

We stayed there for 9 nights. The first night I found a cricket on my bed. I let that go and continued with my stay. Two nights in a row, Saturday and a Sunday, the bar close before 10pm. The first night on Saturday I asked when the bar closed and they said ten. When i went back the next night I had actually already bought 3 glasses of wine an around 8pm then went down to buy more at 9:30 and the bar was closed. I had called the front desk to complain. And the girl said that bartender was the only one they had and that tonight was not a set night for the bar to close at. I asked to speak to a manager and she said that there wasn't one and that they didn't have a liquor lisence to sell it anyways. Other problems would be that our room air conditioning didn't get cold. This is not what I expected out of a La Quinta

By on Aug 9, 2017

Review comment responded on Aug 11, 2017

Dear Valued Guest, We are so sorry to hear that you were not happy with your stay. It sounds as though we did not meet your expectations for several reasons. Your comments regarding the bar hours, pests and A/C issues have been forwarded to management. Please reach out to our hotel's General Manager so that we may better assist you with these concerns. Sincerely, Danielle LQ Customer Care

1

limited food options, lots of dogs

Everyone

Even though this is a 3 star hotel, there is no restaurant and the bar is just a bar, not a bar and grill. The hotel advertised a "hearty breakfast", but it is only a normal continental breakfast the kind you would get at a 2 star hotel. The only protein was hard boiled eggs. I wound up going down the street to the Holiday Inn for a good breakfast. On Friday, there were dogs everywhere. I don't care for dogs and really don't want to share a hotel with them. I doubt they shampoo the carpets after a dog has stayed in the room. I won't stay here again.

By , from Washington State on Jul 30, 2017

Review comment responded on Aug 2, 2017

John, Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. Your response will go a long way toward improving breakfast at our property. We understand not all guests agree with our pet policy but rest assured, each room where a pet has stayed, goes through a rigorous cleaning process. We offer you our sincerest apologies and hope you will give us another opportunity to serve you in the future. Respectfully, Juan LQ Customer Care

4
Everyone

in room fridge has no control and the thermostat is turned up all the way turning it into a freezer. It ruined quite a bit of food I purchased for my 5 day stay. Coffee makers in room are less than I would expect in a $100 a night hotel. The premix coffee dispensed in the breakfast room is awful. Bathtub in #225 feels and appears to be installed in a slant when standing to take a shower. Furniture in rooms are worn out!!! Sofa sleepers are not comfortable at all.

By , from Tyler Texas on May 24, 2017

Review comment responded on Jun 15, 2017

Thank you for your feedback. We will work on improvements!

5

nice place to stay in madison

Everyone

Overall very nice experience. Getting to the hotel off the freeway is a little odd but it is very close. The hotel was clean and the staff were friendly. The room was spacious and everything worked as it should. Free breakfast, wifi and courtesy shuttle were an added bonus.

By , from Milwaukee, WI on Feb 21, 2017

1

do not stay here. not sanitary.

Everyone

We had to move rooms twice due to dirty beds, urine on the toilet and pubic hair in the bathrooms. Second room was only better because the bed seemed clean.

By , from chicago, il on Aug 26, 2016

2

dog hairs

Families

Our family stayed at plenty of hotels from worst to excellent. We never stayed at La Quinta, since we saw it was a 4.3 ratting and saw several TV commercial is sounded fine. When we went to our suite, first thing I notice that their plenty of white short hair on the carpets, sofa and chairs. We where in a hurry to go to a birthday party, so we drop off our bags and left. I stopped at the front desk and ask if someone can vacuum our room and try to clean the sofa and chairs. I told them there are a lot of dog hairs. When we return, there where less dog hairs on the carpet, but still plenty on the sofa and chairs. Also this is our first hotel that does not provide body lotions. Needless to say this will be our last staying at La Quinta.

By on Mar 15, 2016

5

great location and hot tub rooms!

Everyone

Got the room with an in-room hot tub. So relaxing and such a great treat. Hotel is super close to mall with lots of great shops and tons of restaurants. The breakfast buffet was an added bonus. This is my go to hotel in Madison.

By , from Wisconsin on Mar 9, 2016

5

ecelent

Families

Good option at Madison, very responsive staff. Clean and easy.

By on Nov 27, 2015