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Suite Hotel Jardins d'Ajuda

3.0 out of 5.0

Recent guest reviews

We arrived at the Hotel on the evening of 11 May 2018. We were impressed right from the start. The room was spacious, clean and well lit. The staff were extremely polite and efficient. The next morning our breakfast was superb. I love fried eggs and bacon and all the trimmings and I was not disappointed. Also, my Wife and I kept going back for more Cappachinos, as they were wonderful. The outdoor pool is very good with easy entrance and a lovely infinity area that is great fun to swim to. The glorious weather is a daily surprise because my Mobile phone app keeps telling us it will be mostly cloudy. Believe me, it is hot and we play "spot the cloud." We have a few days here yet but so far this Holiday is superb. Many thanks to the Staff and Facilities of Jardins d'Ajude.

Just back from staying 1 week at the Jardins d'Ajuda Hotel with family. Personally I would rate it as a 2.5 - 3 star hotel. The hotel is large and has a weird musty, suffocating smell. Beds are extremely hard! We asked if they had softer mattresses, and were provided with them albeit on top of the originals. Unfortunately no tea/coffee making facilities or fridge in room. There is a safe but without a lock! You have to ask for a remote control - I mean who wants to rob them?! There is a good selection of food for breakfast - hot and cold. Suggest if you are a tea drinker to take your own, as the breakfast tea is pretty awful. Dinner is hit and miss, although the salads were very nice. Drinks are expensive - a bottle of water is approximately 4 Euros, which is incidentally sold in the supermarket for less than 1 Euro! The garden area is lovely, with an outdoor pool. The indoor pool and jacuzzi were not heated when we were there! Entertainment is dismal! Every night a local singer and keyboard player are in attendance. Once a week a dance school performs. Parking is situated 5 minutes away. The hotel charges 3 Euros per day plus a 10 Euro refundable deposit, which is payable at the end of your stay. The Forum Madeira is located round the corner, where there is a supermarket.

Stayed here for one night only. We were transferred here because our flight home was canceled due to windy weather. Arrived in the evening. To a buffet dinner. I think the food must have been lying out for a good few hours before we arrived. Was worst ever. Only thing we could eat was bannanas. Everyone transfered there that evening were taking bannanas to their room, as there was nothing much else that was edible. Our room was clean but very dated. Had a bedroom and a sittin area with a tiny kitchen in a cupboard. The bed was very hard and the pillows like a sack of hard potatoes. We never got to see the pool area as we left early next day. It had 4 stars on the outside of the hotel. I think this must have been so from the early 80s. 2/3 star at best.

We had the misfortune to spend the night here due to a flight cancellation. The rooms are in need of modernisation, the reception staff are offhand and rude, you have to ask for a tv remote (in case you steal it) the buffet food was poor, the restaurant staff were standing around waiting for guests to disappear and they were unwilling to provide us with breakfast as we had to leave at 5.45am Unless you like mundane drab and inhospitable hotels avoid this one like the plague!

The smell of mold and moisture struck me when I opened the door to the room. The painting on the wall was quite buckish. The smell did not disappear. The cleaning of the room was not the best. I got extremely little schampoo and soap. The towels were not replaced. Extremely unpleasant at the front desk. I booked 2 massage opportunities and it cost 80 €, the massage was 60 minutes but lasted only 45 minutes. When I got the bill they took 2x45 = 90 euros paid. There was a large sign on the reception desk about pricing, but they claimed that one must say especially that you want the cheaper price. Very strange marketing! The breakfast was OK. I will not be returning to this hotel.

My wife and I are currently enjoying a two week holiday in this hotel on half board. We have a room with a garden view which is lovely and both very well maintained. We were disappointed not to find a kettle in our room but the helpful reception staff soon put that right. We have found all the staff extremely polite, cheerful, attentive and helpful. Breakfast is served until 10am and has a wide selection to cater for all tastes. The best selection of breads I can remember seeing in a hotel. During the day the indoor and out door pools have been excellent facilities with, jacuzzi and sauna at no extra charge. The Internet through out the hotel has been really good. The bar prices during happy hour from 6.30-7.30 are low which helps set the mood for the evening. Wine in the buffet restaurant is also reasonable and the anti pasta has been the highlight of the evening meal. Deserts and mains were fine although I am glad I am not a vegetarian. We would be pleased to stay here again.

Food quality was acceptable on only 1 night in five and totally inedible one awful night! I like my beef rare but not if it is stew! I walked out & had to eat elsewhere.They must have 2 chefs,one who understands seasoning ,the other has no idea. Bottled still water costs one Euro for a small wine glass! I did not even check the wine price. Service was intrusive with your plate being taken away while you are still chewing. Maitre'D was surly and unfriendly. Despite what it says on line the outdoor pool was not heated it was ice cold! Some staff stood out as being very helpful however..George the doorman & Gongalo Barradas are amongst those who deserve special praise & thanks. Dress code for dinner in some but not all cases was hoodies,shorts & flip-flops We slept at the sister hotel just up the road the Musa D'ajuda which unfortunately was undergoing refurbishment. An after lunch nap was impossible due to incessant electric hammers in constantly use. Check if this is ongoing before booking! On the plus side breakfast here was great,freshly cooked with friendly service & spotless tables.

Hotel very basic .patio doors don't lock no heating asked for maintenance man who came with screwdriver which didn't achieve cold and crafty.Food poor looked like what you didn't eat was concocted into something for day never hot.The reception staff were very good in fact all staff were excellent..

we have not been to the island before, but chose this hotel because of the gardens and were not disappointed. Even in January there were flowers, the grounds were kept immaculate and all the specimen trees labelled - which we liked. We did not use the pools, but they looked excellent and the indoor pool was manned until quite late. We chose B and B to give us more opportunity to explore the local area; plenty of choice at breakfast (bacon very crisp!!) English and continental, and machines for tea and coffee. All areas of the hotel were spotless and the staff pleasant and helpful. Our booking said Studio, but we had a separate large bedroom and adequate bathroom and the cleaners were in every day. No english language news channels on our TV, so we tried to pick up some Portuguese while watching. There were some American films etc.The 'Forum' shopping Centre is around the corner - range of shops, eateries, Pingo Doce Supermarket and even a cinema. Local cafes are good value with friendly staff. A level walk into Funchal (3 km) with 2 parks en route and a Lido as well as other facilities - or take the free hotel transport there/back (about 5 times a day). We also used the local bus (ligne verde), great at 1.95 euros each. The Jet2 trip to Nun's Valley, Camara and a Winery was very interesting and good value - about 3 hours in total, including wine tasting.

We were sent to this hotel by British Airways as our flight was cancelled. It is the worst hotel I’ve ever been too. Its classed on the outside as a 4* and maybe it was when it was originally built but now I’m not sure it would even get a 1*. The beds are hard & rooms cold. The hotel looks like it’s never been updated since the 70’s. The restaurant had, had a function on the 29th Jan and was still set up for that as they probably couldn’t be bothered to change it. The towels in the room look like they were as old as the decor. The only nice thing I can say was the staff were pleasant enough & I felt sorry for them as they were getting so many complaints about the hotel. The buffet food was atrocious & the wine must have been the cheapest you could find.

Rua Nova Vale D Ajuda Madeira Island Funchal

Hotel highlights

  • Onsite dining
  • Outdoor pool and indoor pool
  • Fitness center
  • WiFi in rooms (fees apply)

Located within a mile (2 km) of Formosa Beach, Suite Hotel Jardins d'Ajuda is within 2 miles (3 km) of Barreiros Stadium. This 277-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and an indoor pool. It's also close to CR7 Museum and Madeira Casino.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Suite Hotel Jardins d'Ajuda's 277 air-conditioned rooms provide balconies and phones. Guests can expect to find WiFi and cable TV. Hair dryers are also included.

Property features

Suite Hotel Jardins d'Ajuda features an indoor pool, an outdoor pool, and a fitness center. If you drive, self parking is EUR 3 per day, or you can take advantage of the shuttle from the hotel to the airport for EUR 30 per person one way. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing. Additional amenities include a spa tub, a sauna, and conference space.

Room options

Double Room

Full 1 | Sleeps 2

Double Room, Garden View

Full 1 | Sleeps 2


Full 1 | Sleeps 3


Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend this hotel

Total of 690 reviews