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Suite Hotel Jardins d'Ajuda

3.0 out of 5.0

Recent guest reviews

the hotel was brilliant we wont book any other hotel staff are lovely security are nice and reception staff are lovely there is one special person on reception who is lovely and helpful her name is ivone very polite the room was fantastic we had room 845 and the rooms are all fantastic the food is good we have no faults with this hotel we are going back in november 2017 and we are very sad that we cannott get rooms on booking. com twice for next year 2018 we dont want to go to any other hotel we want to go and see ivone again and the rest of the staff close to the forum and close to public transport love everything about it steven and lesley davies from purfleet essex england

I stayed in the sister hotel " musa d´ajuda" and ate my meals at the Jardins. I notice that other travelers didn´t like the food. I agree. The breakfast buffet was simple. But as I prefer porridge and cereals for breakfast, I didn´t really mind. The coffee tasted horrible. The dinner buffet.. wow..a total disaster. I paid 21 euro trying to eat something of the bland, boring and simple food. The staff were professional and friendly. I did overhear a young Englishman complain to the staff at the Jardins that the cleaning lady woke him up 0830 every morning. Maybe his room didn´t have the "do not disturb" sign, or maybe he slept in the hallway. I myself had a nice time at these hotels.I would recommend it But make sure you get a room away from the street. There is a lot of traffic in the area.

Fortunately we didn't book half pension for this hotel. We took the dinner buffet on the evening of arrival and the selection was quite limited. Further the island provides lots of better alternatives. The breakfast was similar and OK. The juices and coffee was all mixed with water. Our room was ok. We had a small Kittchen in it with a fridge. Rest was already very old, but good enough for us while we only came to sleep to the hotel. For this purpose and the price we paid it was ok, but not more.

Just stayed here for 4 nights , whilst it is not 4* it does have plenty of facilities, gardens are very nice and reception staff very efficient. The rooms are spacious we stayed in 563 , and have small kitchenette ( no microwave )the furniture is old and a bit musty smelling , however it was clean and we slept well. The buffet breakfast was low quality and we only tried it once, nice bakery over the road called 'opan' served pastries,nice coffee and freshly squeezed orange juice for very little money. There is a free shuttle bus to and from Funchal but we didn't use it as we prefer to walk, overall I would stay here again as it is very cheap, but there are nicer hotels if you want to pay more. The location is great , near the seafront and opposite a shopping mall called the forum.

All the staff were friendly and helpful. I stayed for a week from 12th June room 548 All Inc. It was a pleasant surprise to have a large room with a partial sea view overlooking the main road. I have stayed before on floor 1 with no view in the winter, not so good. The fine weather also helped, no rain temperature just right for me. I could hear the traffic in the evening but having the No 1 and No 2 buses running on the main road plus the hotel courtesy bus all going to Funchal made up for this. Food was good, a choice of fish and meat at lunch and dinner and lots of salad available at all meals. I would have preferred better quality vegetables. A vegetarian couple I spoke to seamed to cope. Clean tidy hotel, big pool, stairs up to dining room. Two level miles out of Funchal, I would go again.

Slept 2 nights at Hotel Musa d'Ajuda, which is a "sisterhotel" to Jardins d'Ajuda in the meaning that this sister obviously gets all furniture too old and dirty for Jardins but maybe too good to go to the dump. After several problems with the locks to my door and also the balcony doors I lmanaged to change to Jardins d'Ajuda which is a little bit better to look at, the furniture not quite as dirty as Musa's. The staff is nice and friendly and speaking many different languages. Unfortunately I had booked half-pension, i.e breakfast and dinner. The breakfast was OK but the buffet dinners served were horrible. Totally tasteless, messy, and also looking very unappetizing. On an island in the middle of the Atlantic with and abundancy of lovely fish all around they served fillet of plaice(instead of some fish typical for Madeira), cooked way too long without any salt, spices, herbs or similar.

I am staying at this hotel for business and I am shocked seeing the state of the rooms. It is absolutely run down, from carpet to ceiling, dirty and if you are unlucky to have a room facing the street very noisy. The reception did not bother to assist I complained and ask for a clean and modernised room, the General Manager was too busy. According to the concierge they are currently renovation the rooms but for now most of the rooms appear to be like this one I took some pictures at. While I was at the reception to complain another guest also asked for another room. I always rate hotels very fairly as you can see in my previous reviews. But with this hotel I am unable to find find anything on the positive side. Avoid this hotel.

This hotel was barely adequate, its décor & furnishings were late '70's tired, dreary, drab and depressing, threadbare carpets, every other light removed so dark & depressing. The dinning room was a bear garden. On an island groaning under the weight of fresh fruit, we got tinned; on an island surrounded by fish we got frozen. With one exception the reception staff were disinterested at best downright surly at times and alway unhelpful

we stayed here many times, excellent value for money. This hotel has good food , spacious rooms , superb outdoor and indoor pool's with well maintained beautiful gardens. At nite the garden area as lights on all the way round it which is handy if you would just like a little sit down and take five after your evening meal. The staff here are very friendly and alway ready to help you with any problems you have.

I'll start with the positive. Our 7th floor suite was large, very clean and faced southeast. From the balcony we had a peek-a-boo view over the frontline hotels to the sea. Kitchenette was just right for small meals. Dark woodwork and furniture throughout. Bus is down the hill across the street. Wifi in the lobby and sometimes from the balcony. The cleaning staff are very hard workers. We arrived from another hotel around noon, dragging our luggage up the very steep hill to the front entrance. Tried the revolving door but it was blocked by 2 huge planters. Upon entering, we noticed the distinct odor of the indoor pool. Went to the desk and were told by an indifferent clerk we were early and had to wait until 3PM. It was mid-February and the hotel was not full. We stored our luggage in an unsecured room with people walking in and out. At 3PM the clerk checked us in along with a list of rules, key cards and cards for pool towels ($20 if not returned). Entered the room and the smell hit us. We couldn’t tell what it was or where it came from but it was horrible. The couch, chair and bed were rock hard. The 2" high sofa bed mattress was ancient and the cover was torn. The drapes and bedspreads were old, from the 70’s it seemed. Old faded prints on the walls. Even though we risked losing our payment for a week, I wanted to leave and find another hotel. Trying to salvage our vacation, we opened the doors and window and went across the street to the mall and bought some air deodorizers which we put all over.(we should have asked for a different room) From the balcony we could see that d'Ajuda was next to an abandoned hotel with broken up plywood over the pool and spa, and overgrown vines and bushes, somewhat worrisome. Turned on the TV and realized there was no remote. Told desk clerk there was no remote and we were given one, I guess you have to ask. No soap, sponge or towel for kitchenette so again, we asked the clerk. We were told to ask the cleaning people. The cleaning people said yes, but we would have to wait... 2 days later, sponge and soap arrived. Breakfast was buffet style, low quality food especially the hot items, tubs of canned fruit and yogurt. A very good variety of breads and baked goods. After a few days, we noticed and heard work going on in rooms on our floor, painting, banging and hammering during the day. Workers were installing new wood (vinyl) flooring and painting. We figured our room had been freshly painted along with a new floor. That may account for the smell as they moved guests in as soon as possible after the work was done. The outdoor area and pool is small for such a large hotel and we wondered what it was like when the hotel was full. Mostly older British and German tourists. d'Ajuda may have been a great 4 star hotel when it was new. Right now, it seems like a hotel on the way down, cutting corners and service. This hotel needs much more updating and better quality food. The place feels cold and sterile and could use more friendliness from the staff and comfort and warmth to its spaces, to bring it back to 4 stars.

Rua Nova Vale D Ajuda Madeira Island Funchal

Hotel highlights

  • Onsite dining
  • Outdoor pool and indoor pool
  • Fitness center
  • WiFi in rooms (fees apply)

Located within a mile (2 km) of Formosa Beach, Suite Hotel Jardins d'Ajuda is within 2 miles (3 km) of Barreiros Stadium. This 277-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and an indoor pool. It's also close to CR7 Museum and Madeira Casino.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Suite Hotel Jardins d'Ajuda's 277 air-conditioned rooms provide balconies and phones. Guests can expect to find WiFi and cable TV. Hair dryers are also included.

Property features

Suite Hotel Jardins d'Ajuda features an indoor pool, an outdoor pool, and a fitness center. If you drive, self parking is EUR 3 per day, or you can take advantage of the shuttle from the hotel to the airport for EUR 30 per person one way. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing. Additional amenities include a spa tub, a sauna, and conference space.

Room options

Double Room

Full 1 | Sleeps 2

Double Room, Garden View

Full 1 | Sleeps 2


Full 1 | Sleeps 3


Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 570 reviews