Quinta Do Lorde Resort Hotel Marina5.0 out of 5.0
Recent guest reviews
Stayed in this beautiful resort in September this year (2017) and had a great time with my girlfriend. When we arrived in our room we were blown away by the space and quality of the room. A real 5* feel to this resort. We had our own balcony and a large bathroom with big walk in shower and bath. It even had a b-day (extra posh). There are two regular swimming pools both of which are decent sized with me and my girlfriend only using one which was opposite our room. A massive bonus was the 'infinity pool' which was adjacent to the sea and was filled with fresh sea water when the waves would crash against the side. I would always see fish swimming around in the pool which made the whole experience even better. We went scuba diving which was 70 euros and a short walk from reception and can be booked at the local water centre. Scuba diving was fun and the session included a training session in the outdoor pool and then a 30/40min ocean dive where you can dive as deep as 12meters. We booked 'bed and breakfast' so didn't experience the all inclusive but we had a look at the food and it looked ok but probably in my opinion not worth all inclusive cost. Breakfast was nice however with full range of food available, even cold pancakes! All in all a great place for a couple to spend a relaxing holiday. Not too much to do in the surrounding towns so you are limited on food choice but that's what you get when you are in such a stunning location. If I go back to Madeira I will be coming back to this resort for sure...
Very good facilities. We are a family of four 2 adults and children 10, 15 yo and got a big apartment at the second level of A11 house for 8 nights. Nice apartment with living room, two bedrooms , two bathrooms, balconies, all in all excellent . Taking Tripadvisor previous reviews we booked only breakfast which was also a fabulous buffet with fresh fruits and fresh juice every day. Except doing omelets when you have to monitor someone in the kitchen to be available. Sometimes that means long time. But the resort area is quite isolated, half cloudy in September, windy at the 2nd floor and disturbing because of flapping doors and windows and noisy wind. Pools are icy. Hard to see anyone in the pools and imagine our children just touched the water. The natural pool got dirty at the end of our holiday we don't know why they don't clean it more frequently. We believe only half of the resort has tourists because it seems that the other rooms and houses are closed with no furniture. You may think that is very quiet. But we had the bad luck to bear a night wedding party during the Saturday night !. So, because wedding parties ensure a part of the income of the hotel they sacrifice the other tourists well being organizing parties. You should ask and avoid that nights to be booked during your sejour. Although the hotel is clean and the cleaning services are good, the staff is polite, open and focused on clients as much as possible. We had a small incident in the first evening when we booked a table in "a la carte restaurant" to celebrate our family arrival day. They tried to sell the wine more expensive than the price in the menu. When I noticed that they explain me that it was the system mistake (as usual !). The restaurant manager in that night 01 Sept 2017 did not care about this. It was our first but the last impression about the restaurant. Never walked in again. But Madeira is very beautiful, has good infrastructure and very good roads (you should rent a car as we did all days). You may find a lot of good restaurants to eat as we do on the beach, in the mountains, in the forest, best see view etc. so no need to book meals at this hotel. We had a nice vacation and the hotel was at a good ratio price / quality for our family.
There are good points for this place - stunning location, food is fab and everything is clean. The bad - customer service is not amazing. Promised an airport transfer that never came had to pay $30 for a taxi, we waited an hour for food in captain's bar with no apology or money off (all we ordered was a toastie and chips!) Our room was supposed to be a twin and was a double. Not the end of the world but not what we paid for! When we asked for reception to book us an excursion, we were told to 'just do it ourselves at the marina'. The receptionist booked dinner for us at Lorde's hotel on Sunday night, we arrived and were told it was shut! It is lovely but there are big teething problems. It is also very far from any town or shops.
I don't remember the number of stay, might be the fourth ... The family wait for this holiday all the year, from January all are ready and the count down start just after Christmas, and then July is here and we fly together to Madeira. Airport pick up as usual, every time the same fantastic welcome and the hotel is as usual perfect, from concierge to the apartment, room service, restaurant, and diving at Azul Diving Center. No other words, as usual you have the top in quality and professional assistance with a touch of kind forecast of your needs, day by day since ... the bill. Perfect balance of superior quality and really the best price on the market at this level. The management is absolutely at top level. This holiday has a terrible tail: the wind stop the airport activities for two days. The Hotel give us a perfect assistance from airport to the hotel, assistance for one day and then return to home. Six stars service at a four stars price, absolutely the best, and take care: we are a complex family with a disabled boy on the wheel chair, Italian style of life, food needs etc. The Hotel answers is always over your expectations, always simply perfect. Next year a new holiday, with the hope to have time for a Christmas journey too.
My boyfriend and I didn't stay at the hotel but we had lunch there twice and I must say we only went back because there is no other place in the area. The omelette was very salty and the fries were not nearly cooked enough. The 2 different burgers my boyfriend tried were really chewy and hard. The service is TERRIBLY slow, it's incredible how ineffective they are. The location is quite nice and some staff are friendly buy they are lucky to be the only one's around.
I booked this hotel in Feb 2017 for a stay in July 2017. I chose it because of its 5*, good location and its private beach, which is not so common in Madeira (i've got two kids who enjoy water very much). At that time, all Tripadvisor comments were mostly good. A few days before traveling, i read again reviews and i got scared, mainly because of the food quality described. When we arrived, we were reassured. I called one day before arriving to request connecting rooms, this was politely confirmed over the phone and on spot. Rooms were big and clean, huge bathroom with all necessary toiletries. Nice balcony overlooking the marina, offering enough space to seat 4 persons. We never had dinner at the hotel though, due to the reviews; one evening when back from dinner outside the hotel, i had a look at the meal proposed and i am happy we dined outside the hotel every night: it looked more like canteen overcooked food indeed. We happily tried different restaurants in Caniçal and all were very good. As for the breakfasts, we did not find it outstanding. There were good fresh fruits, and a big selection of cheeses, meat, cakes and pastries. But unfortunately the cofffee was indeed undrinkable, pancakes had no taste at all,same for the scrambled eggs :( my husband had his coffee at the Captains bar by the marina and it was very good. There are 3 swimming pools at this hotel, all spacious but quite cold. The sea water pool by the ocean was our favorite, i think this is a big plus for clients. I'd say there were not enough sun deck chairs at both pools inside the village; we saw often people approaching with their towels and then leave as no chair was free... I also liked the fact that there was a grocery store: it had plenty of ingredients for us to prepare sandwiches for lunch: and you can fin cheap water bottles too (instead of the 2.50 € bottle in the room). Next to it you can find agencies offering boat trips, snorkeling tours or dives, as well as whale watching tours. As for the "only for french speaking customers activities ", i did not like it as it was noisy all over the pool or the bar area, and i u wish to enjoy a quiet drink, well forget it, the microphone and the young man's enthusiasm make it not possible (not criticizing the animator here, he was very nice). In general we had a nice stay, but i would recommend to have a car in order to explore the surroundings and have the choice to eat wherever you want.
Mrs Adenann & I stayed at the Quinta do Lorde at the end of July / beginning of August 2017 on an All Inclusive package via Jet2 Holidays. There were a very few things we didn’t like, some where we saw improvements being made and many things we did like. Let’s get the negative points out of the way first. Although we were on an All Inclusive basis, we only took breakfast and dinner throughout our stay. During the day, we couldn’t figure out where the guests were as the pool areas were deserted. However, at breakfast the dining room was absolutely jammed. Early on there were problems with tables not being cleared and re-laid but it became apparent that this was being actively corrected during our stay with someone delegated to do nothing else but jump in as soon as a table was vacated and set it up for the next guest. In the beginning , things were a little fraught between the waiting staff. However, we noticed after a couple of days that a manager appeared who made things run much more smoothly in general. At dinner, Mrs A struggled to find something she really liked. Maybe only 3 meals out of the 8 we took in the main restaurant. I, on the other hand, was more than satisfied with the selections available and the quality. True, there wasn’t a huge selection but we’ve stayed in other places offering 10 times the selection at Quinta do Lorde and Mrs A has still struggled to find things to her taste. When we were in Bangkok once, she ate two deep-fried crickets and declared them to be “lovely” whilst I nibbled on just one and felt sick for 3 hours afterwards. The point is, it’s all about personal taste. You can’t go calling the food “vile and disgusting” or the coffee “undrinkable”, as other reviewers have, just because it’s not to your taste. What All Inclusive translates to at Quinta do Lorde, and at many other places we’ve stayed in, is Full Board Plus. This is why snacks at the Captain’s Bar are not included. It wasn’t a big deal for us as the reason we didn’t take lunch during our stay was that we had such a good breakfast we didn’t need to top-up with snacks anyway. We had a fridge in our apartment. A fridge, not a mini-bar. Water was included in our AI deal but anything else would have been extra. Someone has complained that all drinks had to be paid for including water. But that’s standard in any country if you’re not on AI. If you find any of this to be an issue, complain to your travel agent, not the hotel. We were a little disappointed that only one local cocktail was covered by the AI deal at the ‘n’Tonic Bar, even though there was a huge sign there saying “Cocktail Bar”. Generally you find local produced beers wines & spirits are covered on an AI deal, with premium imported drinks being extras. We just felt that cocktails made with local ingredients could have been in the deal. Not a big problem, the usual G&T and VAT made with local spirits and mixers were fine. Right, that’s the bad bits out of the way. There’s much to like about Quinta do Lorde. We loved the setting, the room, the peace and quiet. If you want it, free WiFi is very good in all the rooms and not too bad a connection outside. Mrs A and I both agreed that the breakfast choices were good, continental cold meats and cheeses, fresh fruit, cereals, excellent tea and coffee, eggs cooked to order and full English fry-up if you wanted. The fact that the “Animation” team was directed solely at the French guests was a big plus as it meant you didn’t get the usual pestering to join in activities. The complex is built up a steep valley running from the road down to the main block where the restaurant and reception rooms are. Then across the village square with its chapel (there was a wedding there during our stay) and on down to the beach. Mrs A and I are knocking on a bit so the 193 steps from the beach to our apartment door were a bit of a challenge! However with a little bit of research we found a way to cut out much of this by taking the lift from the main block 3rd floor down into the 1st level of the car park under the square and thence from the car park to the beach and marina. We ventured down to the marina a few times for drinks in the Captain’s Bar overlooking the boats. If you want snacks or something to put in your room fridge, there’s a well stocked grocery store just along the quay from the bar. Our accommodation was excellent with a huge bathroom with shower and separate bath, a large bedroom and a lounge, both with small balconies to sit out on and enjoy the evening sun. TVs in the bedroom and lounge had Sky News as well as the obligatory BBC World News plus, better than most places in Europe, Discovery, Geographic and other channels in English with Portuguese sub-titles rather than the dubbed local language channels you usually get. We’d been to Madeira before on a sight-seeing tour a few years ago from Porto Santo that covered the main tourist features the island offers. The fact that the hotel is located to the far East of the island was, for us, a great plus. We wanted a quiet relaxing stay which is exactly what we got. We made use of the hotel shuttle bus just once to re-visit Funchal. Booking is essential, 2 days in advance, as there’s only one trip to Funchal in the morning and one back late afternoon. Still it gave us plenty of time to take in the cable car and botanical gardens we didn’t have time for during our last visit. Finally, we get to the one thing you must do during your stay at Quinta do Lorde. You just have to eat at least once in the newly re-opened A la Carte restaurant situated at the bottom of the lighthouse between the beach and the marina. If you’re on a package that includes dinner you get an allowance, a credit if you will, to offset against the cost. When we arrived at Quinta do Lorde this restaurant was closed being refurbished after recent storm damage. A chance conversation on the last Wednesday of our stay with the very professional waitress who served us on out first night led to her making a booking for us on the opening night, which also happened to be my 70th birthday. We had the finest meal we have ever experienced anywhere, period. This is including Michelin starred restaurants in the UK close by where we live. The quality of the food, the ambience, the service, were all perfection. The birthday cake Mrs A arranged was “on the house”.
The pool and accommodation of the resort was generally very good with the pool being empty most of the time (as a result of it being extremely cold) and the rooms being clean and well ventilated. However for the price of this resort lots of its qualities were not acceptable. Firstly, the food.. This was completely vile and inedible with it being bland, cold and absolutely disgusting! Alongside that we were never even asked if we wanted a drink by the staff in the "restaurant" and getting a drink took several times of asking the same staff repeatedly. The customer service was poor as some of the staff appeared inconvenienced by us and to top it all off there was a cleaner smoking a cigarette in the building of the accommodation! This hotel is also not really all inclusive as you have to pay for snacks and the only food available for free is the vile food for meals. This hotel has great potential but is not being executed well in many ways unfortunately. The resort is also in a very good spot.
My husband and I stayed for 10 nights at Quinta do Lorde, breakfast only included. The hotel is located in a superb remote area, close to Ponta de Sao Lourenco which was perfect for us as we rented a car knowing we want to explore the island. The room was large, very clean with a stunning view of the marina. The property itself is lovely set in an idyllic location with rough cliffs and fabulous coast lines. However we were disappointed by the quality of the food and we were very happy we didn't go for an all inclusive. I was expecting more local food and flavors for breakfast but instead we found basic choices not at all in line with a 5 star hotel. The coffee was just undrinkable, it tasted awful and the desserts were extremely sweet. The fruit choices were limited and I was expecting healthy light options based on fish but this wasn't the case. I travel quite a lot therefore I know what to expect from a 5 star hotel food wise and this was more like a 3 star. Apart from this caveat, the location, the room and the property itself make it a great choice especially if you rent a car and want to enjoy some peace in the evenings.
We stayed AI (All Inclusive) for 10 nights, what was described as a 5-star hotel in the TUI brochure. It‘s not 5 stars hotel. We were disappointed with restaurant service. Staff is very slow and you can stay without a glass of wine or water at dinner. We didn‘t understand why you need to sign for every drink. The choice of drinks is very limited. No snacks at the bar on the beach. There is no Fitness Centre; there are some trainers but they didn‘t work during our stay. The animation is horrible, and is just for French-speaking guests. The pool with ocean water is slippery and overgrown with algae. Pluses, very nice place. Very calm. The hotel is situated in a very beautiful location. Just a short 15 minute walk to starting point of Sao Lourenco. Large and clean room. Good Wi-fi. I would recommend this hotel.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 546 reviews