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Pestana Promenade Ocean Resort Hotel

4.0 out of 5.0

Recent guest reviews

We are fairly new to hoteling for summer hols, previously preferring to self cater and have the flexibility of an apartment. This hotel is, however, a good one! Set in beautifully maintained grounds it is modest in size but will great amenities. Therefore nothing feels overcrowded nor rushed. Staff couldn't be more helpful. All Madeiriense - warm and friendly. Food fab. Rooms comfortable and grounds lovely. Pool area lovely and never overcrowded. Will return.

Me, my wife and son stayed here for 4 nights in July 2017. I gave the overall rating 4 stars, so i'll summarise. 1. First impressions were good, we arrived in the evening, got checked in and went straight to the room fairly speedy. 2. I did opt for a (to me) quite expensive suite at around (£300) per night that did include breakfast. I did think the room was spacious enough, stand alone bath and huge bed, but i did think the facilities in room were perhaps basic. There was no equipment for making a drink, the TV was tiny (not that i go on holiday to watch TV but sometimes nice), the fridge has 2 bottles of water that was not restocked ever. I would say that it could be much better for the money. 3. The rooms were cleaned daily, althought the used glasses had been left dirty. 4, The breakfast was good, although i'm fussy and really only eat veggie stuff, nice bread and fairly good choice of cheese, fruit and yogurt. Good coffee etc. The Deck offered snacks and drinks that were nice albeit perhaps slightly pricey for example a steak sandwich for 12.50 (nothing spectacular). 5. Stayed for evening dinner once and really enjoyed the food with a really good artist performing feel good songs in the background. 6. Very clean swimming pool, great SPA with sauna and steam room. Pool attendants were very helpful obtaining brollies. 7. Good location, close to a shopping centre and several really nice restaurants, the place next to the SPAR did lovely meals as did the Namaste next door. 8. General hotel appearance was good and lifts etc worked fine. Hotel staff were really nice. 9. Our flight was not until late evening so we could stay in our room for 25 euros per 3 hours. I guess that is fair enough and meant we could enjoy our last day better. 10. Checkout quick and no issues with my bill. I would absolutely come back here as loved the pool and spa and the general feel, but perhaps look for a different deal with the room. I would also recommend Pestana Promenade to others looking.

We stayed at this hotel as a family of seven for my husbands 60th Birthday. We booked a studio and a 2 bed roomed apartment. Both apartments were super - especially the larger one which had a fantastic upstairs balcony with a hot tub!. The rooms were spacious and the apartments were very clan and well equipped. The swimming pools were stunning and the children of the party thoroughly enjoyed them - as did the adults. This is a lovely clean, modern hotel with good facilities. The staff were very pleasant and efficient - nothing was too much trouble. All in all we had a fabulous holiday, and would definately recomend this hotel. We will have no hesitation in booking this hotel again. Thank you to The Pestana Promenade staff for making our holiday special. Forgot to mention - there was a lovely Birthday message and bottle of bubbly sent to our room on my husbands Birthday; compliments of the Hotel - thank you it was a lovely touch.

My husband and I have been here for one week and loving it so clean beautiful apartment lovely staff and great swimming pools and definitely will be coming back the view from our apartment is stunning

Everything was super. The rooms are quite, and calm, and the view to the ocean was incredible. Rooms clear and every day was cleaning. The pool is good, for children too. I think one of madeira's most beautiful hotel because the garden is rich of trees and flowers. The breakfast was super , you can find everything like pancakes, cakes, croassaint, gluten-free bread and cake. The receptionist were helpful and kind. The hotel helps a lot of things for example: car rental, free time activities, transfer from/ to the airport. And you could have a dinner every night in the hotel. Every night they give different menus, for example pizza night, fish night, tradicional night with music, ala carte night.

What can I say - we love it here!!!!! The staff are wonderful and attentive and a great asset to the hotel.. The rooms are beautifully clean.... The gardens and the pool are lovely. ... We have been celebrating our anniversary here for the last 6 years and look forward to our 7th visit next year... Many thanks to all the staff who make our visit very special.....

The hotel has a great location: near the ocean and at walking distance from the town centre of Funchal. The personnel is very friendly. We missed dinner due to a delayed flight, but could find a full meal in our room instead. There is plenty of choice for breakfast and dinner and enough variation. You can eat outside if you want, we always found a table outside for dinner. The rooms are very spacious and all have sea view. Although it is a rather big hotel and we stayed during high season, was not too crowded or noisy and the other guests were enjoyable. The swimming pool is nice with plenty of space and sunbeds. Beach towels can be found in your room free from a deposit fee. In sum, we enjoyed our stay!

We visited mid May for one week. This hotel exceeded expectations right from the first arrival at check in to our final day and the usual wait for the transport back to the airport. We were a group of four friends and the staff were excellent. After the first days they remembered our room numbers, drinks and table. All the nice touches that make your holidays memorable. The rooms were next door too each other which suited us all. Thank you Prestana an we will be returning and recommending your hotel to friends Regards Angela G

We stayed here 3 years ago and it was pristine, however it is showing signs of age now. Paths around the pool are beginning to disintegrate and crumble, carpets in corridors are stained and marked, towels are rather thin and threadbare, no face flannels in bathrooms, air conditioning is poor and bars and meals are rather over priced. Needs some updating. Staff are helpful when you need something though.

This is a lovely hotel, and the food is excellant. Rooms are clean and spacious. It is in a lovely postion on the seafront. The pool and sunbed areas are well maintained, and there are plenty of sunbeds and sunshades, despite the reserving sunbed brigade!

Rua Simplicio dos Passos Gouveia Funchal

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located within a mile (2 km) of Barreiros Stadium, Pestana Promenade Ocean Resort Hotel is within 2 miles (3 km) of Madeira Casino. This 110-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and an indoor pool. It's on the boardwalk and also close to Botanical Garden and CR7 Museum.


Dining

Start your day off right with a free buffet breakfast. Enjoy dining at Deep-Blue and Breezes, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

The 110 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets. Rooms also include phones.


Property features

Pestana Promenade Ocean Resort Hotel features an indoor pool, an outdoor pool, and a fitness center. Self parking is offered for EUR 4.50 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and 2 meeting rooms.

Room options

Double or Twin Room, Sea View

Full 1 | Twin 2 | Sleeps 3

Superior Room, Sea View

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 1777 reviews