Aparthotel Imperatriz3.0 out of 5.0
Recent guest reviews
If you like traffic noise with fumes then book a sea view room here. We had already read on Trip Advisor about the sea view rooms being directly above a busy road so requested a garden view room but got "Upgraded" to a sea view room without telling us.we asked to be moved but was told no other rooms were available as it was Easter and busy, (we hardly seen any other guests). There are hotels being built very nearby with work lorrys passing all the time. Gets quieter from around 8pm for a couple of hours until the bin lorry arrives around 10.45pm. Lucky for us it was the Easter weekend so the works stopped for 3 days. Never been so happy to be going home from a "holiday" as much as we were this one. We know there isn't much the hotel can do regarding the noise but it should at least let potential guests know before they book.
Brilliant hotel to use as a base in Funchal. Town is in walking distance and is spectacular. Lots of restaurants nearby too but to be honest the Italian restaurant onsite Berninis was our favourite. The staff are all exceptional and so helpful in arranging day trips/excursions. A particular note too how good they were with my autistic son.
We has a small apartment which was quite sufficient for our needs. The kitchen was compact and well equipped, the bed comfortable and the apartment was serviced every day. We had a balcony without a view but which was a pleasant place to sit before venturing out in the evening for a meal. This aparthotel's location was the main reason for my 'excellent' rating. Situated behind the park it is central near to shops, buses and restaurants. Plus there is a bakery opposite which opens early every morning. we'll certainly be visitng again.
this hotel is spotlessly clean. the staff are very nice and friendly. if wanting a clean cheap holiday this is the place to book. very local for all amenities. totally would return. only. problem for us was the water park didn't open until may. but that didn't stop us enjoying our time in madeira. totally recommend this hotel. many thanks to all staff
We have just returned from a two week stay at the Imperatriz and really enjoyed it. We found the reception staff to be very good indeed. Duarte (Mr. Coffee) is always so helpful and a pleasure to talk to. The Wii fi in the room is brilliant but you do not need it as Viktor on reception is very knowlegable and can tell you anything. The rooms are of a good size with a kitchenette which is good for making breakfast or a snack. It is not a kitchen and should not be mistaken for one. We used the sun terrace on the roof for a couple of hours each day and sometimes had afternoon tea and a bottle of the lovely Madeira wine if the weather was warm enough. The location of the hotel is ideal for restaurants and bars and just a short walk takes you to plenty more. The rooms are cleaned and tidied every day with clean towels etc and the hotel itself is always clean and tidy. We found this hotel to be very good value and will most likely go again. It is not 5 star but if you want 5 star you will pay 5 star prices.(and the sun will not shine any brighter). At the moment building work is going on nearby which can be noisy but it did not spoil our stay........
Normally, when we visit Funchal, we stay elsewhere, but on this occasion we had an extended stay to meet up with family & the Imperatriz enabled us to stretch our budget. It's all been said elsewhere, but I liked this place for what it is. Duarte & Victor seem to be on the reception most of the time & did a superb job of being helpful, friendly & more than willing to explain the finer points of Portuguese grammar. They also arranged a fantastic viewpoint for us to see the New Year fireworks. It was spectacular. The kitchenette is adequate, the rooms are clean and the location is outstanding. If it's hot then the pool is big enough for a cooling dip & the roof area catches the sun all day. The Wi-Fi in the room was very good, too. The Portuguese for 'the ant' is 'a formiga'. Yes, there are some tiny ones (not fire ants or red ants) that might appear in pursuit of a meal, (like any self respecting ant should) but if you are scrupulously clean & careful not to leave food lying around then you can achieve a workable co-existence vey quickly. If you have an ant phobia, don't stay there. If you're a country bumpkin like me then it's great value for money.
Nearly all the good and bad points made by other reviewers are true: differences lie in their attitudes, what they had paid, and their expectations. Basically good hotel, make no mistake. There are irritations, reception staff sometimes preoccupied or smug but usually helpful and friendly, TV remote on deposit, ants do get in but most hoovered up, the Madeiran standard of meticulous cleaning prevails, roof pool fun, THIS IS A VERY CONVENIENT LOCATION, and other nearby hotels charge a great deal more (although they are commensurately luxurious). Especially convenient if you want to access the whole island by bus. I find the self-catering a plus: can you tour the produce and fish markets without wanting to to cook? Not everyone wants to cook "on holiday" and surely the kitchenettes are no better than most, an electric kettle is the newest addition. I know I'll be back for a 6/7th time, it works. I shall also be back to the hotels in the quieter parts of the island.
Very clean well run place. Good size room , a bit dated particularly the quirky "kitchen" but perfectly satisfactory for those looking for no fuss clean accommodation within walking distance of town centre but close to local eateries etc. Cleaners hard working and efficient. Of the 3 receptionists ,Duarte the youngest , is the star the others are ok although one of them seems to be on the phone a lot. Minor beef is that they do not seem to answer e-mails. I sen3 asking about parking without response. If I had known space was available in their car park I would have hired a car at the airport for the week. Anyone doing so will pay 3 euros a day and should invest in a torch as the basement is dark and the stairs and lift are shut off so you must go out the hotel to go and leave. not a great hardship.
Best part of this holiday was the location of the hotel. Rooms basic Beds basic. Cleanliness Basic nice towels and cleaned every day............. But ants...... Kitchenette in the cupboard definitely needs updating, no toaster, no microwave, these are basics if you need to make a breakfast, pity as this hotel is fantastically located. Deffo only a two star for me. It rained very heavy quite a lot when we were there, the roof leaked on the landing. But the real downer for me was the ants on the kitchenette and in the fridge. ( Old fridge) We were very carful not to leave any crumbs or food about but still there they were there every day. This really spoiled the stay for us as everything was OK basic that's what we expected, staff very pleasant, the young guy on the desk very friendly. The only reason I would not stay here again is the ant problem. As we only used the room for sleeping and a shower and a quick breakfast. Get on top of the ant problem please. Have to say the places to eat near by are really good We also had a Hotel being built in front of our balcony room ,with Six cranes working all day, facing our balconies.
Hotel was booked by our Travel Agent as part of a 14 day Madeira /Portugal drive and stay vacation.We were assured that this hotel would be perfect for our 4 day stay in Madeira before flying over to Lisbon.We arrived on Sunday Oct 9th around 2.30pm,opened the hotel doors and brought in our luggage and approached the front desk.The clerk on duty was on the phone and did not acknowledge our presence but continued with his phone call.After about 5 minutes he finished with his call and finally greeted us.I just knew that this was not going to go well.He gave us our room keys and was finished with us.Never offered us any information about the area,never suggested any places to eat if we wanted to or engaged in any conversation.We went up to the room and were immediately transported back to the 60's. A small 16" or 17" TV was mounted on the wall,no remote,Carpet and all furnishings definitely need to be replaced along with the 2 single beds,[ a bit larger than a cot ] .The room was very hot also, No air conditioning,No ceiling fan,No safe,No electric iron,No microwave,No coffee maker.Yet it is advertised as an Apartment Hotel.Because the room was so hot we were forced to sleep with the Balcony door and window open but could not sleep due to the noise from the non stop traffic on the street below us.In addition when the garbage trucks came by in the middle of the night[every night] if you had happened to fall asleep you would be awakened by the racket as they loaded their trucks. We were entitled to Continental Breakfast which was the same for the 3 mornings we were there.Coffee,Croissants,cold ham and cheese slices with an orange drink[not orange juice]and sliced bread.Not very appealing. The only bright spot in our stay there was dealing with Duarte. He was always very pleasant, engaged in conversation, offered to book a tour of Madeira for us [which was very good ] and recommended some restaurants to go to. I will not recommend this property to anyone i know.
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Business center
Aparthotel Imperatriz places you next to CR7 Museum and within a 5-minute walk of other popular sights like Madeira Casino. This 27-room, 3-star aparthotel has a restaurant, an outdoor pool, and free in-room WiFi. Centrally located in Funchal, the aparthotel is also a short walk from Funchal Marina and Museum of Natural History.
Enjoy a leisurely bite to eat at Bernini, the aparthotel's onsite restaurant. For your convenience, a continental breakfast is served for a fee each morning from 8 AM to 10 AM.
The 27 apartments feature kitchenettes and balconies. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and phones are other standard amenities.
Renovated in 2012, Aparthotel Imperatriz offers an outdoor pool, free WiFi in public areas, and a business center. Self parking is available for EUR 4 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station, a library, and free newspapers.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 147 reviews