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Country Inn & Suites By Carlson, Macon North, GA

2.5 out of 5.0

Recent guest reviews

Hotel is undergoing a remodel in the lobby area which I hope makes it to the rooms. My room was old. There were stains on the chair ottoman as well as the walls in the bathroom. Also 3 roaches made an appearance and on the nightstand some very small bugs that I killed at least two of. My 3 night stay turn into an uncomfortable overnight and switch to Springhill Suites not to far down the road to complete my trip to Macon. May be a great hotel but was not impressed.

We stayed for 3 nights and had a wonderful experience! The staff was courteous and friendly and the hotel was neat and clean inspite of being under a remodel - the breakfast was excellent with lots of variety each day and we were greeted each afternoon with fresh cookies and popcorn! Highly recommend this hotel for it's convenient location and hospitable staff!

Nice overnight stay clean room and good breakfast. Would stay again

Excellent STAY.GOOD FOOD CHOICES STAFF VERY NICE..FREE BREAKFAST WITH LOADS OF FOOD CHOICES. STAFF VERY NICE

The owners could not have been nicer to their guests. They had the best breakfast we have seen at any hotel. Clean rooms and good maintenance. All the staff was extremely pleasant to deal with.

Fairly comfortable stay though TV did not function. Fairly good options for B'fast and welcoming Tea-Coffee/Snacks at check-in.

This hotel was gorgeous when it first opened. It is definitely showing signs of aging. Wallpaper is dirty, the carpet in the rooms and hallways needs cleaning. Items in the room are in need of repair for example shelf in closet was hanging down so I couldn't hang my clothes. The ironing board was broke so I used the bed to iron clothes. Water stains in the ceiling on the first floor. The hotel has changed drastically from the last time I was a guest must have new owners or management.

Checking in the staff insisted that my reservation was for a handicap accessible room. I said we don't need one, a standard room is fine. They insisted. Then upon checkout informed me my bill was $30 higher because it was a handicap accessible room on the first floor. Grrr. One evening we requested to sit in the breakfast area because our group of eight were cramped in the tiny lobby seating area. We were not allowed because "it was closed" but actually it was so one of the employees could sit alone and watch television. He was sitting in there for two hours. Must be nice to get paid for watching TV Leaky toilet, broken door lock, basic awful hotel experience

Room was just what I needed for a quick overnight stay in Macon.

bathrooms by pool very messy. other than that excellent breakfast choice and friendly staff.

Room 127 was ours on the ground floor near an exit. King size, non-smoking, 2 adults, 1 night with taxes, $87. CLEAN! So clean! Crisp, fresh, comfortable. Friendly staff. Plenty of variety at the (free) included breakfast. After reading lots of other motel/hotel reviews in this area (Macon, GA), I liked seeing the approximately 5' wrought iron fence around the perimeter of the parking lot.

Overall the hotel was nice. The rooms were great and well kept. Very roomy. However, we missed breakfast by 2 minutes and they refused to let us enter. Not very helpful or hospitable.

It was conveient right off the highway. There was a full hit breakfast in the morning . Everyone who worked there had excellent customer service . I had a super late check in due to a thunder storm , and I was not penalized. Check out is at 12 and it was quick and easy . If I travel through Macon again definitely would stay here again.

Staying here was a great experience. The room was plenty big, the beds were comfortable and the breakfast was outstanding. There was a good variety of food and they were all nicely labeled. The hotel was close to the freeway and easy to find.

This hotel was so bad that I don't even know where to begin. The pool said no glass in pool area on a sign but everyone was drinking glass bottles of alcohol, The breakfast was suppose to start at 7 am but still wasn't ready at 7:30 am and the staff was very rude.

stayed 4 nights, 3 days, had hot water 1 out of the 3 mornings, housekeeping didnt replenish any of my soap or shampoo, everything else was ok

Excellent, easy reception. Already had my reservation pulled up and room assigned. I had made the reservation about an hour prior. Friendly staff, everyone greeted me. Very nice breakfast buffet. [...]

Room options

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Country Inn & Suites By Carlson

Everyone (13) Business (3) Family (1)
2

under construction

Everyone

Hotel is undergoing a remodel in the lobby area which I hope makes it to the rooms. My room was old. There were stains on the chair ottoman as well as the walls in the bathroom. Also 3 roaches made an appearance and on the nightstand some very small bugs that I killed at least two of. My 3 night stay turn into an uncomfortable overnight and switch to Springhill Suites not to far down the road to complete my trip to Macon. May be a great hotel but was not impressed.

By , from Georgia on Nov 9, 2017

Review comment responded on Nov 14, 2017

Thank you for reaching out to us. We strive everyday to provide a clean and comfortable accommodations, and we are sorry to hear that we fell short of your expectations at that time. Your feedback is very beneficial and will help us facilitate all the necessary improvements to ensure a positive guest experience. It is our hope that you will consider staying with us again once the renovation is done, so that we may have the opportunity to offer you an experience that is excellent in all aspects.

5

felt like a home away from home right off i-75

Everyone

We stayed for 3 nights and had a wonderful experience! The staff was courteous and friendly and the hotel was neat and clean inspite of being under a remodel - the breakfast was excellent with lots of variety each day and we were greeted each afternoon with fresh cookies and popcorn! Highly recommend this hotel for it's convenient location and hospitable staff!

By , from virginia on Oct 28, 2017

4

nice hotel near i 75

Everyone

Nice overnight stay clean room and good breakfast. Would stay again

By , from Boca Raton FL on Oct 23, 2017

4

right off hwy and loads of great food to eat close

Everyone

Excellent STAY.GOOD FOOD CHOICES STAFF VERY NICE..FREE BREAKFAST WITH LOADS OF FOOD CHOICES. STAFF VERY NICE

By , from Georgia on Sep 25, 2017

5

great place to stay

Everyone

The owners could not have been nicer to their guests. They had the best breakfast we have seen at any hotel. Clean rooms and good maintenance. All the staff was extremely pleasant to deal with.

By , from FL on Sep 20, 2017

4

short stay

Everyone

Fairly comfortable stay though TV did not function. Fairly good options for B'fast and welcoming Tea-Coffee/Snacks at check-in.

By , from GA on Aug 25, 2017

3

dated

Everyone

This hotel was gorgeous when it first opened. It is definitely showing signs of aging. Wallpaper is dirty, the carpet in the rooms and hallways needs cleaning. Items in the room are in need of repair for example shelf in closet was hanging down so I couldn't hang my clothes. The ironing board was broke so I used the bed to iron clothes. Water stains in the ceiling on the first floor. The hotel has changed drastically from the last time I was a guest must have new owners or management.

By on May 19, 2017

2

difficult staff

Everyone

Checking in the staff insisted that my reservation was for a handicap accessible room. I said we don't need one, a standard room is fine. They insisted. Then upon checkout informed me my bill was $30 higher because it was a handicap accessible room on the first floor. Grrr. One evening we requested to sit in the breakfast area because our group of eight were cramped in the tiny lobby seating area. We were not allowed because "it was closed" but actually it was so one of the employees could sit alone and watch television. He was sitting in there for two hours. Must be nice to get paid for watching TV Leaky toilet, broken door lock, basic awful hotel experience

By , from ohio on Mar 1, 2017

Review comment responded on Mar 5, 2017

Thank you for writing a review. We apologize that you were not satisfied with the service you received from our staff and accommodations of your room during your stay. This is not the kind of experience we want our valued guests, like you, to have. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our Country Inn & Suites hotels in the future.

5
BusinessTravelers

Room was just what I needed for a quick overnight stay in Macon.

By , from Atlanta, GA on Feb 21, 2017

4

convenient to 75

Everyone

bathrooms by pool very messy. other than that excellent breakfast choice and friendly staff.

By on Nov 25, 2016