Amrâth Hotel & Thermen Born- Sittard4.0 out of 5.0
Amrâth Hotel & Thermen Born- Sittard4.0 out of 5.0
Recent guest reviews
Very very dirty hotel no bar ,no soap on the bathroom ,the staff are very rude,and I got a very bad infection in the spa which was very dirty also and very small, it’s not really 4 stars hotel,it’s not more than 2 stars.never ever go back there.
We had a nice one-night stay Amrath Hotel Born last weekend. The staff was friendly and the food at the Thermen Restaurant food, delicious. I personally decided to take a massage and Maureen, who attended me, was really professional and friendly. She did a good job leaving my back relaxed and without stress! The thermal baths and sauna were great and clean. Cozy and relaxed atmosphere, perfect for a day. However, when we arrived at the hotel, we found out that the bathrobe and other items needed for the thermal area needed to be rented there or brought from home. We were really surprised because we were staying at the hotel with an entire package, and expected to have that included at least. Also, when checking their website, nothing was mentioned there. In terms of accommodation, the hotel needs some improvement. The door in our room didn't close properly, and we had to push really hard every time we wanted to close it. Then the beds were individual beds rolling apart every time we moved, this because of the wheels and floor. Also, the quality of the pillows and mattress weren't optimum taking into account you're staying at a 4 stars wellness hotel. The quality of the furniture was quite low in general, plus the toilet had few commodities and not even the plug for the hairdryer work well. Great for a weekend away but definitely need the hotel needs to improve
We changed our booking by one day but on arrival the change hadn't been made by reception , luckily the place wasn't full. The staff at reception were indifferent as was the bar staff. We felt that the spa staff were also indifferent. We ordered breakfast in our room for 9.00 but it didn't arrive. We called reception and got it quite quickly. The room was nice, clean and modern but the double bed was two beds together on wheels which meant that they rolled apart and from the headboard when sitting up reading etc.
This hotel should be two stars if the Dutch hotel classification was applied correctly. The room was slightly dirty and there was an old spoon under the bed. It was cold when we came in, but did heat up quickly. The bed was comfortable, but the room was old and small. The sink had been glued, the carpet had stains. Overall, the room had no comfort, no amenities that you would find in other hotels. However, the breakfast was plenty and of good quality. You can buy spa access to the public spa with the room, but it is not part of the hotel as such - the hotel does not even give you a dressing gown. Spa access is for one day, so if you stay one night only, you can choose if you use the spa on the arrival day or departure day. The receptionist does not have any info about the spa, and asks you to use the spa reception, which is ok, because they are separate. However, the hotel should not advertise itself as having a spa.
As frequent travelers (both for work and leisure), my boyfriend and I have stayed in over 30 hotels this year, and this was definitely the worst experience we have had so far. It is the first time I write a bad review here, but it is definitely worth it, as I hope it will help other people to avoid such a bad experience for themselves. The hotel is rated at a 4 star hotel, perhaps this is due to its Thermen amenities (which, of course, you can only access by paying extra, as the room price gives you access to nothing) but everything else shouts outdated, run down and dirty. Maybe it was worth 4 stars 25 years ago, but somebody should check again and update this rating, since I don't think it gets even to 2 stars, given our experience. (In timeline order) 1. Advertised as 4 star, as soon as you walk in to the lobby you can see there hasn't been any money invested into the place for at least 10 years. 2. Room (207) looks like a hostel room. Tissue dispensing toilet paper, a hospital-like bin suspended off the floor, ceiling above shower is cracked and could come down at anytime, carpet run down and discolored, the paint or the room's walls is falling off, bed's are barely 3 star standard, furniture outdated, hair dryer next to desk in bedroom (?), room was very cold when entering, balcony was extremely dirty. In one word: Depressing. More like a cheap motel next to any road. 3. Their website quotes " If you are looking for a reinvigorating and relaxing Hotel & Spa in Maastricht or Sittard, Amrâth Hotel Born-Sittard Thermen * is your best option ". The hotel is right beside a busy road and a gas station. Our hotel room looked onto that road. Literally, nothing to do or nowhere to walk to around the hotel, only the road and factories. The pictures placed on the website are carefully selected & now we know why. 4. We decided to have some drinks in the bar: my boyfriend's second drink got served in the same dirty glass as his first drink. Perhaps out of laziness or lack of quality of service. 5. The worst dinner we have ever had in a hotel! Not wanting to travel anymore that day, we decided to get dinner at the hotel's restaurant. My boyfriend's tagliatelle was double overcooked and didn't need any chewing, it was like eating porridge. The sauce had zero flavour. I had the ribs and, following the trend of this hotel, they were disgusting and the cheapest meat used that was decorated with 2 blobs of bbq sauce. Before the ribs entered the hotel's kitchen they must have been already cooked and all the 'chef' had to do is defrost it and heat it up. At no time did the waiter ask us how our food was. I guess he knew as well of the quality of food that they where serving. 6. COLD SHOWER! 10 am we woke up and to top it all off from the day before there was no warm water, we let the shower run for 20 minutes to see if there would be warmer water and this was not the case. Again, 4 stars? WHERE?? 7. 10.30am breakfast: no service, no cutlery and no napkins (had to take it from another table), most tables where not cleared, soft eggs where hard boiled and the pancakes where still frozen. 8. Checking out, again no one asked how our stay was, I wouldn't be surprised all the staff are instructed not to ask as they know what state their hotel is in. As you can clearly see from above we are more than not happy with our stay at the Amrâth Hotel Born-Sittard Thermen. Do learn from our experience: avoid this place!
Nice hotel to take after the day long spa-wellness. The wellness center is not huge, but big enough to get rest in whole body and mind. Restaurant is very good in wellness area. Breakfast was good and various.
Good bed but too expensive!!! You have to pay for the swimming pool and all extra activities... so badddd. One of the girl who serve in the bar is completely out. We asked dessert and she didn't serve us.
Family trip with baby to visit family in the region. The hotel seemed ok-ish though we were surprised by the prices given that it's located on the Dutch countryside (compared to Amsterdam, for example) In a nutshell: VERY DISAPPOINTING - poor service, unfriendly staff, an NO HOT WATER IN ROOM (in a spa hotel!!!). As requested by the hotel we did fill in a feedback form on-site as well as an email --> no response from the hotel!!! Details of the stay below: - Lose electricity plug and hanging cables from the wall: A hairdryer mounted next to the TV (???) whose cable was hanging lose, a cable hanging from the wall right where the baby bed had been set up. Not only leaves this a very bad impression of the hotel behind but given that we had booked a baby bed for our 20 months old son, it is absolutely irresponsible to leave old-fashioned, lose electricity plugs (near the TV) and cables around!!! - No hot water supply in the evening: There was no hot water available in the evening, and it was impossible to give a bath to our baby. Of course it was absolutely unthinkable for us to take a shower to wash off some travelling fatigue! - Holes in the wall - Thin walls and merely a thin door separating us from the neighboring room: This implied a complete lack of privacy for both sides, and we unfortunately had to bear unpleasant conversations of the neighbors! That said, it made it very difficult for our baby to sleep. - Broken equipment: The water boiler "power button" was so worn off, and given the age of the water boiler that did not come as a surprise, that we were worried to use it fearing an electricity shock - Filth: The room was NOT clean, and far from any standard we are used to for 4 stars! - Staircase and only an elevator for goods! Again, since we were travelling with a baby it would've been more pleasant to not have to walk up 2 staircases or, as we consider standard for a 4 star hotel, at least offer assistance carrying up the luggage! - Unfriendly and impolite personnel: It struck us that the receptionist(s) were lacking the politeness one may expect, and their behavior only significantly improved when my husband spoke Dutch to them.
After searching the areas of Sittard, NL and Selfkant, DE for a hotel with an indoor pool, I settled on this hotel as it seemed reasonably priced, had an indoor pool at their spa, and included breakfast. I arrived to find it was off of the highway by an Esso station. The location leaves something to be desired. Upon checking in, I find out that the spa is not a part of the hotel and actually only is for adults, including the pool. No where on their website is this mentioned. The front desk clerk does apologise, but does not seem to care that that is the only reason why I booked this hotel. I then try to leave the parking lot to find something else to do with my 3 year old son, and find that I cannot leave because I did not take a token to exit the gate. No one offered a token to me or told me it was required. The gate coming into the parking lot automatically opens. Our room was horrible; similar to a budget hotel. The wallpaper is peeling, the carpets are stained, the furniture and decorations are dated, the bedside lamps do not even work (there are no plug outlets to plug them in), the “view” looks out on a stagnant pond, and you can hear your neighbours next door, especially in the toilet/bath. The breakfast that was €15.50 per adult and €7.50 per child was abysmal. Very few selections on offer and nothing for vegetarians. The eggs were served in the same chafing dish as the bacon and were swimming in bacon grease. Only a few slices of cheese and some bread were available for us. When I asked for a refund for the breakfast, at first I was refused. Then when I brought the other complaints about the hotel, the clerk finally conceded, but not in a friendly way. This hotel was not worth the €119 I paid. It is more like a €50-60 per night hotel. Pros *Near Sittard Centrum, easily accessible with a car *Attached to a thermal spa *Directly across from a petrol station *Free wi-fi *Free parking *Our room had a terrace with sliding glass doors (on the ground floor) *Tea kettle in room with peppermint tea Cons *Thermal spa is adults only and is not included in hotel price *No lift and most rooms are down one flight of stairs *No attendants to help with luggage or anything else *Rooms dated and in disrepair (wallpaper peeling, carpet badly stained, old furniture, lamps not working) *“Views” are of an unkempt pond *Very sparse coffee/tea tray - 2 sugars, only powdered creamer, instant coffee *No indoor pool as advertised *Not 4 star as advertised *Rooms poorly insulated - can hear neighbours, especially in adjoining bath *Breakfast is sparse and unappetising, poor selection and limited offerings *Not vegetarian friendly *Not child friendly *Not family friendly *Staff is unhelpful and offers poor customer service *No added value to hotel stay
We stayed here for 2 nights in October. We up-graded our room and found it to be great large. Sittard is about 15 mins by car and is a very nice little town to look around. The hotel has a health club next door to it, whichwe had included. Just be careful as this is all naked club, where you have spa's and pools to use.Like I said it is a fully naked club so if that is not your style then you have to skip that part. Overall it was nice place to stay for a couple of days, the breakfast and dinners there were of a good standard.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Amrâth Hotel & Thermen Born- Sittard places you within a 10-minute drive of St. Landricus Church and Museum Het Domein. This 59-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.
Enjoy a leisurely bite to eat at Hotel Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Guests can stay connected with free WiFi and wired Internet. Other standard amenities include a balcony, a coffee maker, and a phone.
A full-service spa, a sauna, and free WiFi in public areas are featured at Amrâth Hotel & Thermen Born- Sittard. Free parking is available if you drive. Other amenities at this spa hotel include conference space, a terrace, and laundry facilities.
Reviews from Trip Advisor
43.0% of guests recommend this hotelTotal of 220 reviews