Hotel St-Etienne3.0 out of 5.0
Recent guest reviews
Look - this ain't a 5 star hotel. But for what it is, and what it costs, it is a 4/5 rating from me. The internet is fast and free - no issues at all during the two night stay. The heating worked well - however no A/C may be an issue in summer. Twin room, not the greatest bed but I have had worse - and worse beds paying a far higher price! Functional shower with good water pressure. Multi-lingual front desk with polite service - we were able to negotiate a discountd direct deal when using compatible website. 1740
Overall pleased with the hotel, it's a great central location and the room was large with a nice balcony which doesn't have enough room to sit on but is nice to stand and look out from. The bathroom was very nice, good shower, plenty of towels. The hotel staff were friendly, offered to store luggage, let us check in early and were overall very accommodating. The food choices are limited but they offer drinks from the bar and a basic breakfast. Wi-fi is strong throughout. Only criticism would be that the bed was slightly strange as it slanted towards one side which was odd. Also, heating didn't work at first but this was ok as was rectified quickly.
Stayed at the hotel. Some problems with this hotel. No warnings the floor unleveled after stepped off from the elevator and step down ( due to dark at first till lights on)4th floor. Shower caused all wet whole uneven floor. No rail support in bath room. Unsafe for any guest ages. Front desk representatives were very cold shoulders to me whenever I asked and checked in and out. Lacked of helpful. No explanation about the dining room if they will serve food or what. Very lacked information from this hotel. Lobby room so cold look by they set all chairs around the room/walls like in conference without table. Uncomfortable when sat there and felt so weird.
The hotel is very close to the basilica - only 5 minutes walk. Rooms are clean but when it comes to breakfast, it leaves a lot to be desires......literally :-( They only service a croissant plus a 10 centimetre piece of a bread-roll in addition to the tea or coffee!!!!! Another disappointment is the fact that non one speaks English at the hotel and therefore we could not communicate with the hotel reception. This is really a shame for the proud French whop keep insisting that their language should be ok for visitors instead of vice-versa.
The hotel is about 10 mins walk from the Lourdes metro station. But bit hard to find for a first time visitor better call the facility when you reach the station. Location vice its on the same way to sanctuaries notre-Dame de Lourdes it's about 5 mins walk from the hotel. There are Italian and Indian restaurants either side of the road.staff are friendly but find difficult to speak English Facilities are really poor even the beds not that comfortable can be accepted as a shelter for a pilgrimage And there was no acceptance for a late check out they wanted the room by 11am sharp
We stayed in the Saint Etienne from the 27th May until the 3rd June 2016. We could not have had a better time if we'd tried. The rooms were perfect, the staff could not have been more helpful, the food was very, very good. The price is perfect too. The hotel is situated about 300 metres from the entrance (Saint Michael's Gate) to the sanctuary. The Maison Paternelle is 20 metres from the hotel (Turn right leaving the front door).The Boly Mill where St. Bernadette was born is just further down the same little street. The Cachot, where the family moved to is about 400 to 600 metres from the hotel, so all in all everything is virtually in walking distance from the hotel.
Only a few hundred meters from the Sanctuary of Our Lady of Lourdes and the spring. In the middle of the city, the location could not be much better. When I arrived in the hotel, the guy in the night shift could not speak a word English, but luckily he understood Spanish. If you use car navigator to find the hotel, you might not find the place very easily. The street is L-shaped and if you and up to the "wrong" end of the street, getting to the hotel is quite difficult.The street is one-way and finding the way to the other end is a PIA. Parking places are a big problem. Pet friendly, non-smoking hotel.
Good location of the hotel. Very near to the train station and the Grotto. 12 minutes by coach from Tarbes Airport. People in the Hotel are polite and helpful. Clean and tidy. Many restaurants around and when you go up to the Town Hall, there is a big Supermarket as well.
We stay here most years, depending on whether David has availability. He and his team are always polite. When he's not there, Vanya greets you with a friendly smile and good English. Fred will serve you with a reasonable Continental breakfast - if you're in luck, he may even have corn flakes in the dispenser! - and Yve will let you in if you happen to get back to the Hôtel late after Mass at the Grotto. The beds are comfortable, showers good and the price is about right.
We stayed in this hotel during the summer for 1 week. When we arrived check-in was fast and we were put on the top floor and the view from our room was very nice, over-looking the street and hills around. The other room was a view of a building and not much else. Noise could be reduced to a minimum by closing the window but then the room would get very hot. The bathroom was basic but what more do you need? The only problem we had was with the food. The waitress/cook did not speak very good English so did not understand that two of us were vegetarian so were served some sort of chicken dish. However after the 2 nights we spoke to the receptionist and asked about the food and it got dealt with nicely. Breakfast was continental style and very nice however. The location of this hotel is good, about 5 minute walk from the basilica which is ideal for the people who mainly go for that. It is adjacent to a lovely ice cream shop that I thoroughly recommend. All in all it was a good hotel for the price we paid with nice staff.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 140 reviews