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Ramada Plaza Louisville Hotel and Conference Center

3.0 out of 5.0

Recent guest reviews

We stayed at Ramada North, not the conference center. First room was very humid, moldy by window and a/c, humid and stale. Smelled like smoke and mold mixed w humidity, dirty carpet. Second room was the same This hotel needs new ventilation system and deep cleaning/remodeling! The level of humidity and mold were a health hazard. We were too tired to cancel so we stayed the night but this hotel needs new vents and air filters, a dehumidifier unit because humidity is destroying this hotel from inside out and is unsafe!

Hallways and elevators smelled terrible like mold. The whole place needs a deep cleaning. Bed was comfortable for the price but the pillows really were below par. Really nice people in the sports bar downstairs and the food I had from there was really decent. I wouldn't stay again.

Check in was horrible!!! there was absolutely NO A/C. The staff were scrambling around trying to correct mistakes. We requested in advance to have our rooms close by since I was traveling with a relative and we ended up on different floors. The people in front of us were complaining because they gave them card key to a room that is already occupied. The same happened to us!!!!!!!!! This hotel is completely unorganized and I would NOT recommend it to anyone. Also they had a fridge and microwave in the room and it wasn't even in place where is was supposed to be. The pool looked dirty. The staff seemed like they didn't care about the whole line almost out the door of people waiting to check in. If possible avoid!

The staff was great rooms was ok for a great price

Terrible hotel as far as use of the amenities. Nothing works but you're still paying for all that they have listed. Not to mention if you're planning on using the pool make sure you get there before anyone else because there's a county law that says since they have no lifeguard they only allow 5 people in the pool. And they keep someone watching the pool to ensure that (so why not just pay a life guard at that point right). I've machines were broken. Vending too. Front desk staff were rude. And incredibly slow. I would never recommend this hotel or ever consider staying again.

It's probably my fault for jumping at a bargain--you usually do get what you pay for. Though economical, the accommodations were so unsatisfactory (in room 218) that went to another hotel. Cleanliness and maintenance were the biggest issues. There were big gouges in near the door latch where someone had apparently tried to break in. The support for the shower curtain was missing a screw so the curtain drooped down underfoot during a shower. The carpet was dirty and the furniture was stained. The pillow cases and sheets did not appear to have recently been laundered or bleached. Down the hall, the vending machine did not take dollar bills. On the positive side, the desk staff was friendly and kudos to Clarence, who helped with the bags and brought water bottles after the vending machine problem. Clarence was very helpful and courteous and seemed to sincerely want to help. I saw him helping others, as well, with the same customer-first mindset. My advice: spend a little more and go to a hotel that places more importance on cleanliness and maintenance. You'll be glad you did.

I selected this Hotel for the price and indoor pool. If it was just myself it would have been different, but b/c I had children with me I was a bit worried about bed bugs, funkiness of the hotel etc. Being the large size of the hotel, I think they are going through renovations, but because it is so large will probabley take awhile- doesn't look like this is a speedy process. Hotel looks the exact same as when I was a child- 20 years ago, when my Grandparents used to stay there. Good for large groups, but in need of major Reno, pronto!

Nice quite stay. I loved the pool area even though never got the chance to use it. One of the only hotels that I've seen with a small game room. Nice little restaurant\sports bar in lobby. The only thing wrong that I found was on my way out, I went to open the curtains and found the wallpaper peeling off with what looked like mold growing on it. Looks like they had replaced the ac\heat unit and didn't seal it correctly. I notified front desk as I checked out and the lady got right on the phone to have it fixed

Picture of hotel was very deceiving. Room smelled of smoke. Floors had not been swept. Pool chairs half were broken. Pool floor was dark green color. Door to hotel #14 was supposed to be open with key. It was not locked each time we came in. Extension chords lying around floors dusty where you could easily trip on. Just disgusting that we had to stay there.

Closet broken, ALL Machines in fitness center broken and staff decided to lie and state that it was a NEW problem...no way, pool out of order, no free breakfast in a hotel BELOW the level of ones that do, WIFI very slow. Disgraceful management and clearly no leadership currently at facility.

Overall it was not a pleasant stay. My sleep was interrupted plenty of times by the noise of kids running around the hallway until late hours.

Like everything else on TV or the Internet, this hotel was described and pictured as better than the real thing.

the place needed updating20 years ago... the shower "tile" had been painted over, patches in the walls were painted a different color, employees were overall friendly... but the front counter lady said she couldn't call a cab, but would give us their number... house keeping had like 6 household extension cords strung together to run the vacuum in the hotel lobby...

This hotel needs a complete make over including an electrical update

Room was grimy. They vacuum the middle of the floor, the carpet by the walls have a half inch of dirt. Mattress the most uncomfortable I've slept on in a while. Shower spout comes off in your hand. Heater in room it broken ,cover is falling off. No heat in the hallways. This hotel wasn't my first choice (wound up being my only choice ) but due to Farm Expo in town its what was available. Hotel staff was very friendly. Hotel needs major renovation. Just looks old and dated with a lot of quick fixes rather than proper repairs. Dirty walls, missing molding, no heat in hall ways etc. Time to upgrade. In a town with an Expo Center that can accommodate 200,000 people you would figure you would want to capture as many of those people as possible. Rooms were grimy and uncomfortable.

Not a family friendly establishment. Rooms are basic. Check in was awful and slow. The hotel was over run by softball teams and their drunk parents/coaches. Staff did not seem to mind. My family and I were kept up by slamming doors and screaming kids all night. I've stayed at other hotels with large groups and the staff kept control of their hotel, but this one doesn't seem to care.

The power was out for over 2.5 hours, not staffs fault but they sure we're not willing to offer compensation for the inconvenience. No mini fridge, microwave, or a phone that worked. Tub drain was broke a and so was exhaust fan. At least the air worked. House keeping doesn't vacuum, and the room was musty smelling. What really would you expect for $56 a night though.

It was great. Everyone was friendly and helpful. Was assisted when needed and left alone when not! Very Clean.

This was a nice place to say. very near to Walmart and near to other stores where we get good food. Staff wa helping and room was clean.

Room options

Standard Room

King 1 | Full 1 | Sleeps 5

Upgraded, Room

Full 2 | Sleeps 5

Deluxe Room, 2 Double Beds, Poolside

Full 2 | Sleeps 5

Upgraded, Standard Suite

King 1 | Full 1 | Sleeps 5

Guest reviews for Ramada Plaza Louisville Hotel and Conference Center

Everyone (16) Business (9) Couples (9) Family (17) Other (4) Friends (4)
1

moldy and stale hotel - should be shut down

Everyone

We stayed at Ramada North, not the conference center. First room was very humid, moldy by window and a/c, humid and stale. Smelled like smoke and mold mixed w humidity, dirty carpet. Second room was the same This hotel needs new ventilation system and deep cleaning/remodeling! The level of humidity and mold were a health hazard. We were too tired to cancel so we stayed the night but this hotel needs new vents and air filters, a dehumidifier unit because humidity is destroying this hotel from inside out and is unsafe!

By , from Chicago on Aug 19, 2017

2

smelly and very dated

Everyone

Hallways and elevators smelled terrible like mold. The whole place needs a deep cleaning. Bed was comfortable for the price but the pillows really were below par. Really nice people in the sports bar downstairs and the food I had from there was really decent. I wouldn't stay again.

By on Jul 28, 2017

2
Everyone

Check in was horrible!!! there was absolutely NO A/C. The staff were scrambling around trying to correct mistakes. We requested in advance to have our rooms close by since I was traveling with a relative and we ended up on different floors. The people in front of us were complaining because they gave them card key to a room that is already occupied. The same happened to us!!!!!!!!! This hotel is completely unorganized and I would NOT recommend it to anyone. Also they had a fridge and microwave in the room and it wasn't even in place where is was supposed to be. The pool looked dirty. The staff seemed like they didn't care about the whole line almost out the door of people waiting to check in. If possible avoid!

By , from Kentucky on Jul 25, 2017

3
Everyone

The staff was great rooms was ok for a great price

By on Jul 11, 2017

Review comment responded on Jul 14, 2017

Thank you for staying with us. We appreciate your feedback.

1

not worth the price, ride staff

Everyone

Terrible hotel as far as use of the amenities. Nothing works but you're still paying for all that they have listed. Not to mention if you're planning on using the pool make sure you get there before anyone else because there's a county law that says since they have no lifeguard they only allow 5 people in the pool. And they keep someone watching the pool to ensure that (so why not just pay a life guard at that point right). I've machines were broken. Vending too. Front desk staff were rude. And incredibly slow. I would never recommend this hotel or ever consider staying again.

By on Feb 6, 2017

2

spend a little more and go someplace else.

Everyone

It's probably my fault for jumping at a bargain--you usually do get what you pay for. Though economical, the accommodations were so unsatisfactory (in room 218) that went to another hotel. Cleanliness and maintenance were the biggest issues. There were big gouges in near the door latch where someone had apparently tried to break in. The support for the shower curtain was missing a screw so the curtain drooped down underfoot during a shower. The carpet was dirty and the furniture was stained. The pillow cases and sheets did not appear to have recently been laundered or bleached. Down the hall, the vending machine did not take dollar bills. On the positive side, the desk staff was friendly and kudos to Clarence, who helped with the bags and brought water bottles after the vending machine problem. Clarence was very helpful and courteous and seemed to sincerely want to help. I saw him helping others, as well, with the same customer-first mindset. My advice: spend a little more and go to a hotel that places more importance on cleanliness and maintenance. You'll be glad you did.

By , from Louisville native; living in CA on Jan 30, 2017

2

selected this hotel for the price and indoor pool.

Everyone

I selected this Hotel for the price and indoor pool. If it was just myself it would have been different, but b/c I had children with me I was a bit worried about bed bugs, funkiness of the hotel etc. Being the large size of the hotel, I think they are going through renovations, but because it is so large will probabley take awhile- doesn't look like this is a speedy process. Hotel looks the exact same as when I was a child- 20 years ago, when my Grandparents used to stay there. Good for large groups, but in need of major Reno, pronto!

By on Nov 14, 2016

3

good exp on short notice

Everyone

Nice quite stay. I loved the pool area even though never got the chance to use it. One of the only hotels that I've seen with a small game room. Nice little restaurant\sports bar in lobby. The only thing wrong that I found was on my way out, I went to open the curtains and found the wallpaper peeling off with what looked like mold growing on it. Looks like they had replaced the ac\heat unit and didn't seal it correctly. I notified front desk as I checked out and the lady got right on the phone to have it fixed

By , from gloucester va on Nov 14, 2016

1

it was like something out of the shinning...

Everyone

By , from Atlanta on Oct 29, 2016

1

would never go back or recommend.

Everyone

Picture of hotel was very deceiving. Room smelled of smoke. Floors had not been swept. Pool chairs half were broken. Pool floor was dark green color. Door to hotel #14 was supposed to be open with key. It was not locked each time we came in. Extension chords lying around floors dusty where you could easily trip on. Just disgusting that we had to stay there.

By on Oct 21, 2016