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Recent guest reviews

Love the location of the hotel was next to gas station and everything we planned to on our trip was conveniently close. Room was a decent size fo r my family...bathroom water pressure was nice very quiet location as well got some good sleep...fridge came in handy as well...overall experience was nice would definitely stay again

Got a hot breakfast, nice staff, comfy bed, big bathroom

Restroom was not clean, toulet literally was full of poop. Soap was used, pee spot on floor and shower. Contacted manager and no respond.

Location was great. Room was clean. Area around elevators was run down.

Arthur was the person greeting us. He should be the standard all hotel reception are based on. Great personality, explained everything and made great recommendations when asked. Hotel was nice but bed layout was a little weird.

Location was good with lots of food options. There was adequate parking and I felt safe.

Staff was Outstanding, Friendly, Courteous. Rooms were Great, Especially the Apartments

Room was very clean, bright and comfortable. Staff was friendly. I really enjoyed my stay and intend to stay here sgain next time I come through Lousville.

The personnel were kind and friendly. The cost was reasonable, the amenities were clean. A proper number of towels and toiletries were available and the coffee was appreciated. The air conditioner maintained a pleasant environment and the bed was comfortable. .I will definitely stay again at my next visit.

Weren't the most friendly, but weren't rude. Smelled funny.

Nice, clean suites with large rooms. Was not able to adjust heat setting thru the wall thermostat.

Hotel seemed nice. My concern is when booking it ask you what type of room would you like. When you arrive you get what they think you should have.

Very clean and pet friendly. Very accommodating. Thank you.

Overall, the hotel was good. The room was big and clean, and the staff were very friendly. However, the bed was a bit hard, and there was a slight smell of old smoke and cleaner in the hallways (but not in the room).

Staff was extremely friendly and courteous. Hotel is clean and comfortable. We recommend this property for comfort, price and convenience.

Greated promptly and courteously, good breakfast . You can hear sounds and conversations from adiacent rooms.

It’s relatively quiet at this location. Another hotel was next to a busy freeway, and It’s easy to forget the value of quiet.

Commonwealth Dr Louisville KY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Fitness center
  • Business center

Located within 2 miles (3 km) of Skyview Park, MainStay Suites Louisville Jeffersontown places you within a few miles (5 km) of Townfair Shopping Center. This 76-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

The 76 rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

MainStay Suites Louisville Jeffersontown features a fitness center, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.

Room options

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for MainStay Suites Louisville Jeffersontown

Everyone (18) Couples (4) Business (2) Family (7) Other (2) Friends (3)
5
Family

Love the location of the hotel was next to gas station and everything we planned to on our trip was conveniently close. Room was a decent size fo r my family...bathroom water pressure was nice very quiet location as well got some good sleep...fridge came in handy as well...overall experience was nice would definitely stay again

By on Apr 19, 2021

5
Partner Couples Family

Got a hot breakfast, nice staff, comfy bed, big bathroom

By , from indianapolis on Aug 17, 2020

Review comment responded on Aug 20, 2020

Thank you for your review. We are glad you enjoyed your stay.

1
Everyone

Restroom was not clean, toulet literally was full of poop. Soap was used, pee spot on floor and shower. Contacted manager and no respond.

By on Apr 30, 2020

Review comment responded on Apr 30, 2020

We apologize for the bathroom not being clean,had you come down to the front desk we would have moved rooms for you immediately. We never want to have a guest check into a room that had not been inspected. Our managers strive to make sure every guest receives the best care and have every need met. Please contact the hotel and ask to speak to the general manager, David Sturgeon so he can discuss this matter with you.

4
Everyone

Location was great. Room was clean. Area around elevators was run down.

By on Feb 2, 2020

Review comment responded on Feb 8, 2020

Thank you for staying with us and for sharing your feedback.

4
Family

Arthur was the person greeting us. He should be the standard all hotel reception are based on. Great personality, explained everything and made great recommendations when asked. Hotel was nice but bed layout was a little weird.

By on Dec 24, 2019

Review comment responded on Dec 24, 2019

So glad Arthur was so helpful. He is awesome. Thank you so much for the great review. We hope to see you back again.

4
Everyone

Location was good with lots of food options. There was adequate parking and I felt safe.

By on Aug 12, 2019

Review comment responded on Aug 15, 2019

We are delighted you felt safe staying at our property. Thank you for staying with us!

5
Friends

Staff was Outstanding, Friendly, Courteous. Rooms were Great, Especially the Apartments

By on Jul 14, 2019

Review comment responded on Jul 17, 2019

We are delighted you found our staff to be outstanding, friendly and courteous. Thank you for staying with us!

5
Family

Room was very clean, bright and comfortable. Staff was friendly. I really enjoyed my stay and intend to stay here sgain next time I come through Lousville.

By on Jun 23, 2019

Review comment responded on Jun 23, 2019

We're delighted that you enjoyed your stay and found our staff to be friendly. We look forward to seeing you the next time you are in the area!

5
Family Family

The personnel were kind and friendly. The cost was reasonable, the amenities were clean. A proper number of towels and toiletries were available and the coffee was appreciated. The air conditioner maintained a pleasant environment and the bed was comfortable. .I will definitely stay again at my next visit.

By on Jun 11, 2019

Review comment responded on Jun 12, 2019

We are delighted you found your stay to be pleasant. We look forward to serving you again in the future!

4
Partner Couples

Weren't the most friendly, but weren't rude. Smelled funny.

By on Jun 3, 2019

Review comment responded on Jun 9, 2019

We're sorry for these issues during your stay. Your comments will be forwarded to our Front Desk Supervisor, our Housekeeping Supervisor, and our Maintenance Engineer to research further and address these issues. We always aim to deliver a perfect experience for our guests and we're disheartened that we fell short of this goal. We hope that you will consider giving us a second chance and come back to see us in the future.

MainStay Suites Louisville Jeffersontown

11762 Commonwealth Dr, Louisville, KY 40299
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