Skip to main content
Beginning of main content

Country Inn & Suites By Carlson, Louisville East, KY

2.5 out of 5.0

Recent guest reviews

The hotel itself was fine. The beds were uncomfortable. The sink was cracked. When I went to check out I stood at the desk for 10 minutes before anyone showed up.

Peeling paint, loud air conditioning unit, stains on couch, no sanitizer in the exercise room, overly hot exercise room. Would not go there again.

the breakfast bar needs attention. When I got there- No coffee-It was brought out in a few minutes . Sausage laying in grease and was cold on the inside of patty. Fruit was still frozen solid. Preparation wasn't what it should have been

My girlfriend and I had not stayed with the chain for a while and were pleased with the updates. The location was convenient to most of our activities (and even 15-20 minutes to Waterfront Park/Big Four Bridge in off-peak traffic was reasonable). Our suite upgrade was only a few dollars more than a standard room and very much worth it, especially when I started snoring and subsequently got to experience the reasonably comfortable sofa bed in the front room. Breakfast offered a good variety and tasted fine. The pool isn't big but was thankfully warm. Complaints are few, and minor. The hot tub jets struggled to move much water around, and the water pressure in our shower was weak. Other than that, we would absolutely stay here again.

a hearty breakfast well served, large room -- clean

Kids had fun at the pool and hot tub. Great breakfast, friendly staff, would definitely go again.

Basic needs met during the stay. Convenient. Noisy neighbors dealt with in a timely manner.

Beautiful updated rooms. Very clean and friendly staff. Lobby and common areas were in the middle of construction.

the hotel was clean and the staff was very pleasant. the room was spacious and clean. the breakfast was okay. it had a lot of sugary choices, but was overall okay. the staff refilling the breakfast area seemed annoyed at every request and i had to ask the front desk for more food items because they werent refilled. i would recommend this hotel!

We had a great stay. No complaints. Breakfast was good and lobby area nice. Beds were really comfortable.

Everything was very standard. Nothing wrong or great

great stay large spacious room, I will deff book again

We stayed at this hotel for a one night stay as we looked around the Louisville area to familiarize ourselves with neighborhoods for a possible move. This hotel has the basic amenities but the value did not seem good; it probably does not help that we were visiting on Breeder's Cup weekend! Two items would be helpful: table in the sitting area of the one-bedroom suite and conditioner for the shower. Additionally, the TVs are not HDTV and the reception is poor/spotty on many of the channels.

Room floor was not vacuumed and the bed was hard as a rock.

fantastic value

First room we had the sheets were dirty with black dirt, hairs and some crusty matter on the sheets and bed covers. Call the front desk and was given another room (front desk person was "sorry"). The second room wasn't much better...sheets looked clean??? bed cover was stained and dried white stains...room was missing smoke detector in living area, ac air vent pulled out from the wall...and hairs all over the bathroom floor and shower. Hotel sits right on the interstate and trucks run all night long. Breakfast was typical cold run of the mill free food. The first morning food made me sick all day. ***Just find another hotel****

I mistook this one for another of the same chain that I'd stayed at before. There's no way to tell these places apart without GPS coordinates.

We decided to stay here because of the pool and hottub. The hot tub had been closed down by the health department and was way too hot. The pool was cloudy and we were afraid to use it. I would not stay here again. It was not a good vaule for the money. Wish I would have stayed elsewhere.

Have stayed at this hotel several times. Good location. Easy accessibility to I64 and malls.

We didn't stay here because it was the wrong location. BOTH hotels had the SAME NAME EXCEPT one said "airport" and one said "EAST" We booked the wrong hotel and because I used Orbit I couldn't change it and lost my money!!! Won't do that again.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 1

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Country Inn & Suites By Carlson

Everyone (7) Couples (6) Business (5) Family (7) Other (1)
4
Everyone

The hotel itself was fine. The beds were uncomfortable. The sink was cracked. When I went to check out I stood at the desk for 10 minutes before anyone showed up.

By on Nov 1, 2017

Review comment responded on Nov 6, 2017

Dear Guest, Thank you for taking your time and bring your inconvenience with your accommodation to our attention, our team is apologize for the inconvenience you had, we will make sure to fix all problem you had with your stay, it was our pleasure seeing you as our guest, we look forward for your next visit. Thank you Vishal Kapadia Country inn & suites, Louisville ,east

3
Everyone

Peeling paint, loud air conditioning unit, stains on couch, no sanitizer in the exercise room, overly hot exercise room. Would not go there again.

By , from Ohio on Sep 16, 2017

Review comment responded on Sep 18, 2017

Dear Guest, Thank you for taking time and inform us regarding your stay, our team is apologize for the inconvenience you had with your stay, we will make sure that the item you have said , will be repaired in timely manner, it was our pleasure to have you as our guest, please come back and see us again. Thank you Vishal Kapadia Country inn & suites, Louisville, east.

4

nice clean hotel

Everyone

the breakfast bar needs attention. When I got there- No coffee-It was brought out in a few minutes . Sausage laying in grease and was cold on the inside of patty. Fruit was still frozen solid. Preparation wasn't what it should have been

By on Aug 31, 2017

Review comment responded on Sep 4, 2017

Dear Guest, Thank you for sharing your experience at our hotel, our team is apologize for the inconvenience on breakfast item was not prepare properly, I will talk with my breakfast attendant was on duty, I will make sure the item you have mentioned in your survey, it was our pleasure seeing you as our guest, please come back and see us again when you back in area. Thank you Vishal Kapadia Country inn & suites, Louisville, east.

5

ideal for a little getaway

Everyone

My girlfriend and I had not stayed with the chain for a while and were pleased with the updates. The location was convenient to most of our activities (and even 15-20 minutes to Waterfront Park/Big Four Bridge in off-peak traffic was reasonable). Our suite upgrade was only a few dollars more than a standard room and very much worth it, especially when I started snoring and subsequently got to experience the reasonably comfortable sofa bed in the front room. Breakfast offered a good variety and tasted fine. The pool isn't big but was thankfully warm. Complaints are few, and minor. The hot tub jets struggled to move much water around, and the water pressure in our shower was weak. Other than that, we would absolutely stay here again.

By , from Sun Prairie, WI on Apr 5, 2017

4

convenient location, good value

Couples

a hearty breakfast well served, large room -- clean

By , from arizona on Oct 29, 2016

Review comment responded on Oct 31, 2016

Dear Jan, Thank you for choosing our hotel for your recent visit to Louisville, Kentucky. we are thankful to you that you have take online survey and inform us about your recent stay, we will make sure that the maintenance that you have mention that will take care off. please give us another chance come back and see us again. Thank You Vishal Kapadia Country inn & suites, Louisville, east.

5

lady at front was very nice. rooms were clean.

Everyone

Kids had fun at the pool and hot tub. Great breakfast, friendly staff, would definitely go again.

By on Apr 12, 2016

Review comment responded on Apr 13, 2016

Dear Guest, Thank you for choosing our hotel for your recent stay at our hotel, we are thrilled to hear from you that you have enjoyed your stay, it was our pleasure to have you at our hotel. Thank you vishal kapadia Country inn & suites, Louisville, east.

4

second stay in less than 2 months. met our needs.

Everyone

Basic needs met during the stay. Convenient. Noisy neighbors dealt with in a timely manner.

By on Feb 29, 2016

Review comment responded on Apr 5, 2016

Dear Guest, Thank you for sharing your experience with our hotel accommodation, we apologize for the inconvenience for the noisy neighbor, it will be our pleasure to serve you again and we will make sure that your stay will be satisfied next time, Thank you Vishal kapadia Country inn & suites, Louisville, east.

4

i'm the midst of construction.

Everyone

Beautiful updated rooms. Very clean and friendly staff. Lobby and common areas were in the middle of construction.

By on Feb 23, 2016

Review comment responded on Feb 24, 2016

Dear, guest Thank you for choosing out hotel for your recent visit to Louisville east, we are thrilled to hear that you have liked our newly remodeled room, and also for understanding our ongoing construction but hopefully when you come next visit our renovation will be done. please come back and see us again. thank you vishal kapadia

4

tenn family trip

Families

the hotel was clean and the staff was very pleasant. the room was spacious and clean. the breakfast was okay. it had a lot of sugary choices, but was overall okay. the staff refilling the breakfast area seemed annoyed at every request and i had to ask the front desk for more food items because they werent refilled. i would recommend this hotel!

By on Jul 18, 2015

5

nice one night stay

Families

We had a great stay. No complaints. Breakfast was good and lobby area nice. Beds were really comfortable.

By on Jun 4, 2015