Cottonwood Suites Louisville Fair & Expo Center3.0 out of 5.0
Recent guest reviews
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located within 2 miles (3 km) of Expo Five, Cottonwood Suites Louisville Fair & Expo Center is within 3 miles (5 km) of Churchill Downs. This 169-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Also close to this Louisville hotel are Papa John's Cardinal Stadium and Kentucky Derby Museum.
Free continental breakfast is served each morning from 6 AM to 10 AM.
The 169 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.
Guests of Cottonwood Suites Louisville Fair & Expo Center have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guest reviews for Cottonwood Suites Louisville Fair & Expo Center
comfortable, great staff
Pros: Attentive, pleasant and helpful staff. Comfortable beds and good sized rooms. Clean and quiet despite proximity to the road. Nice toiletries. Decent complimentary breakfast with good selection including fresh waffles, cheeses, boiled eggs, yogurt, fruits, cereals, etc. in a nice large seating area. Ample parking despite a large area cordoned off due to some ongoing construction. The "regular" price of rooms was too high but we paid a lot less (touching 3 figures) at their (apparently typically offered) discounted price. The furniture and furnishings were nice though they and the place had a dated feel. They readily provided a crib for our daughter's toddler (they also stayed here) and were gracious about extending our check out time (which is 12 noon, better than the 11 am in some other hotels). Overall, we had a great stay.
Thank you for taking the time to give us such great feedback. I'm glad you enjoyed your stay here with us, and am sorry you were less than impressed with our accommodations. We are currently undergoing a complete renovation of the property and will be a Best Western Premier the beginning of May 2018. We sincerely hope you will come back and check us out should you ever find yourself in the Louisville area. Thank you, Megan H
cleaning staff needs to work
Ms. Patty, I'm so sorry for your inconvenience. This issue has been addressed. We hope this does not keep you from coming again, your satisfaction is very important to us. Kind regards, Megan H.
they gave our room to someone else
Everything was horrible. Dirty, stained walls. Cracked crumbling ceiling, air conditioner didn't work. No fridge or microwave. Coffee maker was missing pieces and didn't work. They gave our room to someone else while we were sleeping in it during our first night of a 2 night stay, pool isn't heated... I can go on and on. Terrible neighborhood. It's awful. Do not waste your money.
Dear Beth, Please accept my sincere apologies on your stay, this is not the standard that we are going for here at our property. I appreciate the pictures that you posted because this will better serve us to for training purposes. I can assure you that the concerns and issues that you will be addressed. I hope that you will give us another opportunity future to change your perception. Kind regards Wil Prinkleton
lamps did not work. clock alarm could not be shut off. Hotel double charged me.
My apologies on the condition of your room. My team and I are looking into your concerns and I can assure you that it will be taken care of. I there's anything that I can do for you please do not hesitate to reach out to me. Again my apologies. Wil Prinkleton