Cottonwood Suites Louisville Fair & Expo Center3.0 out of 5.0
Recent guest reviews
Room was clean but outdated and tired. Picture frames and furniture chipped up bad, hole in darkening blinds, drywall patching... Staff was nice and had a good breakfast. Hotel is currently under renovation and expect the renovation to resolve the above issues. Not worst but not the best area of town... easy access off interstate.
We came to Louisville for a show at the expo center. This hotel was easy to get to and offered a nice continental breakfast and fresh coffee in the lobby. We used a popular ride share service and it was easy to get back and forth to the expo center. The hotel was clean and very comfortable. It’s obviously going through some renovation but that didn’t inconvenience us at all. The staff was super friendly and tried hard to accommodate us. The area didn’t seem great, but we didn’t plan to walk outside so it was fine with us. Would stay there again.
We Had booked days inn (arthur street ) only to discover it was a DUMP! We got our $ back and finally found a room here. Great front desk staff! Clean room and great bed! Under renovation but a comfortable stay regardless.
I booked this hotel through Travelocity and was impressed with what I saw. The room was nice and clean and the continental breakfast was pretty good as well. The hotel staff was kind and respectful and patient. I would recommend this hotel to anyone traveling to the area. Thanks.
THIS HOTEL IS PATHETIC that's the best way to describe it. Everyone is unprofessional from the front desk staff to the manager. I did a block for an event and it has been nothing but issues. I have sat of the phone personally with numerous people trying to book in the block. I have heard with my own ears "we don't have a block in that name" or "we cant find it" then the manager had the nerve to call me telling me we didn't have a enough when I know for a fact it wasn't true. I told people to start calling today to confirm reservations just because of all the trouble we have and HERE WE GO again. Event is this weekend and I have at 10:00 in the morning heard them tell 3 different people they cant find there reservation. I don't know who does there hiring or what the issue is but these people need some help, some organization, a clue to what is going on. Especially when people are spending their money. This post isn't to bash because I am a business owner but this place is horrible. An professionalism goes a LONG way!
THEY were able to find me a room after the previous hotel chain overbooked and turned me away .THANKS to Cottonwood for the wonderful sleeping arrangements. After a long flight and rough evening, it was good to end on a high note. Clean room, comfortable bed an anb Awesome staff. You guys rock.
Pros: Attentive, pleasant and helpful staff. Comfortable beds and good sized rooms. Clean and quiet despite proximity to the road. Nice toiletries. Decent complimentary breakfast with good selection including fresh waffles, cheeses, boiled eggs, yogurt, fruits, cereals, etc. in a nice large seating area. The free WiFi worked well. Ample parking despite a large area cordoned off due to some ongoing construction. The "regular" price of rooms was too high but we paid a lot less (touching 3 figures) at their (apparently typically offered) discounted price. The furniture and furnishings were nice though they and the place had a dated feel. They readily provided a crib for our daughter's toddler (they also stayed here) and were gracious about extending our check out time (which is 12 noon, better than the 11 am in some other hotels). Overall, we had a great stay.
We recently stayed at the Cottonwood Suites and the service we received was top rate. Rita, in the downstairs breakfast area, was particularly helpful. We spoke for a bit and she was very accommodating and really has a genuine heart to serve the guests. Her crew that assisted her were great as well.
This hotel is going through renovation but it is one of the most comfortable hotels I have stayed in. The staff is very kind and caring. We have stayed there 2 times in 1 week. I would recommend this hotel and believe with the renovations that are going on it will be even that much better.
Had a good stay. The staff there were great. Had to make a change to my reservation and Megan was able to accommodate. Called back to confirm and Brittany exemplified that same great professional customer service. Would definitely recommend and will be returning.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located within 2 miles (3 km) of Expo Five, Cottonwood Suites Louisville Fair & Expo Center is within 3 miles (5 km) of Churchill Downs. This 169-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Also close to this Louisville hotel are Papa John's Cardinal Stadium and Kentucky Derby Museum.
Free continental breakfast is served each morning from 6 AM to 10 AM.
The 169 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.
Guests of Cottonwood Suites Louisville Fair & Expo Center have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 155 reviews