Too many flies. Everywhere that we went to eat there were flies. Even when we sat inside to eat, there were flies.
During our recent stay we were captivated by the beauty and well-maintained appearance of the property. However, our overall experience was marred by several shortcomings, particularly in terms of amenities and service. One of the major drawbacks of the hotel is the challenging contour of the land it is built upon. Getting between different areas within the property proved to be quite difficult, and we were forced to rely heavily on the shuttle service provided. Sadly, this inconvenience was amplified when we discovered that our villa was nearly a mile away from the main market building, making it an arduous walk, especially for our elderly parents who were unable to make the journey. Furthermore, the free shuttle ride to the sister properties was consistently full, severely limiting our options for exploring the surroundings without incurring additional expenses. Considering the price we paid for our stay, we expected better availability and reliability for such services. The pools on the property were disappointingly small, and to make matters worse, they were kept at a chilly temperature. This prevented children and even adults from enjoying a refreshing swim. Additionally, the beach adjacent to the hotel was not suitable for swimming, denying us the opportunity to indulge in a beachside experience altogether. The quality of the food at the hotel's restaurants was mediocre standard.
Lots of use of shuttles. Were super high up in the villas beyond walking distance to anything. View was amazing but far from beach and amenities. Used our private pool almost exclusively.
The villa we stayed in was immaculately clean and well laid out. Food and amenities were fantastic with lots of options throughout the Sunset Beach Resort. The only thing that bothered us was the lack of responsiveness and zero help we got from the concierge. Multiple other reviewers of this property raves about the concierge- perhaps we were there on an off week. Dinner reservation requests were ignored, calls went to to voicemail, and despite multiple attempts to have anyone help us with the few requests we did have, we just ended up trying to find a way to handle everything on our own. The servers at the pool and restaurants were outstanding though- Ortencia at the Montecristo restaurant and Manuel and Alejandro at the Sky Pool were phenomenal.
Ran into a couple issues but everything was resolved!
Located in Paraiso Escondido within 2 miles (3 km) of Quivira Golf Club, Pueblo Bonito Montecristo Luxury Villas - All Inclusive is within a few miles (5 km) of other popular sights such as Medano Beach. This 36-room, 4.5-star property has 7 outdoor pools along with a golf course and a full-service spa.
Free buffet breakfast is served each morning from 8:00 AM to 11:00 AM. This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 4 coffee shops/cafes.
34-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private pools, outdoor private spa tubs, and kitchens are also available.
Pueblo Bonito Montecristo Luxury Villas - All Inclusive features a golf course, a full-service spa, and 7 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle during limited hours for MXN 1000 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a steam room.
Too many flies. Everywhere that we went to eat there were flies. Even when we sat inside to eat, there were flies.
During our recent stay we were captivated by the beauty and well-maintained appearance of the property. However, our overall experience was marred by several shortcomings, particularly in terms of amenities and service. One of the major drawbacks of the hotel is the challenging contour of the land it is built upon. Getting between different areas within the property proved to be quite difficult, and we were forced to rely heavily on the shuttle service provided. Sadly, this inconvenience was amplified when we discovered that our villa was nearly a mile away from the main market building, making it an arduous walk, especially for our elderly parents who were unable to make the journey. Furthermore, the free shuttle ride to the sister properties was consistently full, severely limiting our options for exploring the surroundings without incurring additional expenses. Considering the price we paid for our stay, we expected better availability and reliability for such services. The pools on the property were disappointingly small, and to make matters worse, they were kept at a chilly temperature. This prevented children and even adults from enjoying a refreshing swim. Additionally, the beach adjacent to the hotel was not suitable for swimming, denying us the opportunity to indulge in a beachside experience altogether. The quality of the food at the hotel's restaurants was mediocre standard.
Dear Alfonso, We appreciate the time you have taken to make us aware of the issues you had during your recent stay at Montecristo Estates Luxury Villas. You can rest assured that each comment is reviewed with our management team and all the necessary measures are taken in order to prevent future mishaps; nevertheless immediate action will be taken. We pride ourselves on providing a relaxing experience to all our guests and we strive on making our guests feel as if they are in a tranquil oasis of calm and we are very successful in achieving that, we indeed apologize if we have come short of meeting your expectations.Sincerely,
Lots of use of shuttles. Were super high up in the villas beyond walking distance to anything. View was amazing but far from beach and amenities. Used our private pool almost exclusively.
Thank you very much for taking the time to leave us your review. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to give you a 5 star service.
Thank you for contact us! We appreciate your feedback! Best Regards
The villa we stayed in was immaculately clean and well laid out. Food and amenities were fantastic with lots of options throughout the Sunset Beach Resort. The only thing that bothered us was the lack of responsiveness and zero help we got from the concierge. Multiple other reviewers of this property raves about the concierge- perhaps we were there on an off week. Dinner reservation requests were ignored, calls went to to voicemail, and despite multiple attempts to have anyone help us with the few requests we did have, we just ended up trying to find a way to handle everything on our own. The servers at the pool and restaurants were outstanding though- Ortencia at the Montecristo restaurant and Manuel and Alejandro at the Sky Pool were phenomenal.
We thank you for taking the time to write a review about your stay with us, and for bringing this valuable information to our attention. All of your comments are important, since they are the tool to improve our quality and service levels and to highlight the opportunity areas in which you experienced challenges. We offer you our most sincere apology for the inconveniences you experienced at the resort. We truly hope that in the future you would give us the opportunity to welcome you once again and to be able to offer you the quality and service you expect and deserve.
Ran into a couple issues but everything was resolved!
Thank you for your comments! Hope didn´t take so long to resolve your issues! Best regards!
Greetings JefferyI hope this message finds you well. I wanted to personally thank you for taking the time to provide us with your valuable feedback about your recent stay at Montecristo Estates. Your input is crucial to improving our services, and we genuinely appreciate your perspective.I want to extend my sincerest apologies for any inconveniences you may have experienced during your stay. Your comfort and satisfaction are our top priorities, and it's clear that we fell short of meeting your expectations in some areas. Rest assured, we take your comments seriously, and we are actively addressing the issues you've raised with our team to ensure that they are not repeated.We are committed to delivering exceptional experiences to all our guests, and your feedback serves as a catalyst for positive change. Please allow us another opportunity to make your next stay truly memorable. If you decide to return, please don't hesitate to reach out to me personally, and I will ensure that every aspect of your visit is flawless.Once again, thank you for your valuable feedback, and we look forward to the privilege of serving you better in the future.Warm regards,Alex GuzmanGuest Experience ManagerMontecristo Estates Luxury Villas