Someone already in the room!
Posted Mar 7, 2017
After we checked in and opened the room door, someone was already there. It was most terrified experience for us and the person in the room.
The staff said it must have some mixe up but this kind of thing never let it happen. Next morning when I checked out, I was charged coffee that I never ordered.
Unbelievable weak system to manage customer information. Not sure about weak system or just a human error, but no excuse for these mess and insecurities.