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Ramada Plaza West Hollywood Hotel and Suites

3.0 out of 5.0

Recent guest reviews

Old hotel, serious upgrades needed, dirty sheets on bed, had to track down valet at night. won't stay again.

The room was ok but it needs some definite deep cleaning all through out the room.

This Ramada location is well kept. The bed was comfortable, the room was clean and the maid service was well done. Check-in was super easy. The room was spacious (suite), TV with cable, coffee, fridge, iron/board and a safe. Note that this hotel is in a very gay area so if you have hangups about that, it may not be the place for you. The room service restaurant adjacent to the hotel, the 24/7 kitchen is excellent. My breakfasts were scrumptious, fresh orange juice, perfect potatoes, eggs were poached correctly. I had sliders there as well, also great. The portions are large and fresh. I would eat there as a destination, however, its laid out like a bar though more than a restaurant. No complaints, no issues on the hotel or the room service. I would definitely stay there again. They have a pool, but I was not able to give it a try as I had a long weekend stay and had lots of activities planned.

I enjoyed my stay. The hotel was really wonderful. I wish the weather was better, that would have made the trip perfect. I hope to get back in August or early September.

Nice hotel! Great Location! Can walk to the Sunset Strip! Friendly Staff! Restaurant next door is open 24 hours and has yummy food!

Great location in West Hollywood but hotel needs a renovation. Rooms are way too old and small.

Our destination was Beverly Hills and The Grove so hotel was convenient to both locations. The area surrounding the hotel had some fun eateries and great shops.

Comfy bed. Parking was a nuisance, due to garage always being full. No dresser to put clothes in, so you live out of your suitcase. Power went out for about a day, so the elevators were down--steps were only option. Maids never vacuumed room once in 8 days.

Horrible, room was dirty, smelled bad, paid $240 per night, not worth it..

Let me start by fully admitting I made a mistake with my booking with this hotel - I accidentally booked the wrong date. I was not aware of this fact until I showed up at the front desk, ready to check in, and the employee could not find my reservation. Luckily, I had the confirmation number with me, which helped her to locate it. That's when she told me the reservation was for the night before and I was marked as a no-show. I was completely caught off-guard and was sure there was some sort of error. Upon double checking my confirmation email, it turns out I had accidentally booked it for the night before. I was booking from the road on a mobile device, so I must have not set the dates properly on the app. My fault for not double checking. However, the unhelpfulness and the lack of sympathy from the hotel are what prompted me to write this review. I understand the rate was non-changeable and non-refundable. But, even though the hotel was obviously not full (it was a Tuesday night in early December, after all) they were not willing to adjust the reservation and give me a room. The only option they gave me was to purchase a new room. Adding insult to injury, they wouldn't even honor the original rate - wanting me to pay more. Things can easily go wrong during travel - we all know that. However, this hotel doesn't seem to be interested in working with customers when things go wrong - which is important to me - and should be to you.

I had a great stay, hotel was in a great location and I was happy with my room.

Parking fee of $35-40 is added upon check in per day. Front desk staff is friendly, service staff is rude, they barged in my room, seconds after knocking at the door (despite Do Not Disturb posted), and had i not had the security lock on, they would be staring at me freshly out of the shower. Asked for a possible laptop charger to use at the front (forgot to pack mine) to be told they get stolen all the time; not the smartest way to present your business. Bed was knotty and was awaken at 2 am by a goup of people yelling and laughing, sitting at the hotel side entry steps. Could use some upgrades in service and support.

Good location in the heart of Weet Hollywood. I have stayed in this hotel multiple times. The rooms appear to have been renovated. The bathrooms are definitely old and could use upgrade.

Hotel is in a decent location but depending on your room location, you could be up all night from traffic noise. All rooms need major overhaul and updating. Concierge and front desk staff were very good but when we had a plumbing problem in the room the night manager was no help and told us there were no maintenance staff available. Not sure I'd stay there again.

The room was lovely, but we had to call the desk four times about very loud noise in the adjoining rooms from 9pm - 230am. The party people were given priority over the sleepy jetlagged people. When I asked the hotel for compensation they comped me one night's parking which was poor payment for two people losing a night's sleep.

Clean and comfortable hotel in a convenient location, close walk to bus stop and sunset strip - restaurant K24 next door is superb!

This hotel is well located centrally for exploring Weho. This location does mean you get some noise but not to a level I found disturbing. The attached Kitchen 24 is very handy as you can always get something to eat/drink very conveniently although there are a wide selection of other cafes, bars etc. all within a few minutes walk.

The hotels location is unbeatable. Rooms were dated and housekeeping was marginal. Upon check in, the bathroom was still full of the previous guests hair, in the tub and on the floor. The towel rack was hanging off the wall. Housekeeping missed replacing the towels one day and coffee supplies the next day. Like I said, location is great, rooms and service below average.

Love this place. Simply amazing . Great staff , great rooms. Can't wait to spend my bday there next month

Had an alarm go off at 12:00 am with no direction from staff.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Ramada Plaza West Hollywood Hotel and Suites

Everyone (23) Couples (37) Business (33) Family (24) Other (45) Friends (27)
2

won't stay again

Everyone

Old hotel, serious upgrades needed, dirty sheets on bed, had to track down valet at night. won't stay again.

By , from MS on Sep 2, 2017

3

hotel close amenities

Everyone

The room was ok but it needs some definite deep cleaning all through out the room.

By , from California on Aug 15, 2017

5

clean room, comfortable bed, no complaints.

Everyone

This Ramada location is well kept. The bed was comfortable, the room was clean and the maid service was well done. Check-in was super easy. The room was spacious (suite), TV with cable, coffee, fridge, iron/board and a safe. Note that this hotel is in a very gay area so if you have hangups about that, it may not be the place for you. The room service restaurant adjacent to the hotel, the 24/7 kitchen is excellent. My breakfasts were scrumptious, fresh orange juice, perfect potatoes, eggs were poached correctly. I had sliders there as well, also great. The portions are large and fresh. I would eat there as a destination, however, its laid out like a bar though more than a restaurant. No complaints, no issues on the hotel or the room service. I would definitely stay there again. They have a pool, but I was not able to give it a try as I had a long weekend stay and had lots of activities planned.

By , from Boston, MA on May 30, 2017

4

surprising

Everyone

I enjoyed my stay. The hotel was really wonderful. I wish the weather was better, that would have made the trip perfect. I hope to get back in August or early September.

By on May 20, 2017

5

nice hotel! great location!

Everyone

Nice hotel! Great Location! Can walk to the Sunset Strip! Friendly Staff! Restaurant next door is open 24 hours and has yummy food!

By , from CA on May 17, 2017

3

great location, but really old hotel

Everyone

Great location in West Hollywood but hotel needs a renovation. Rooms are way too old and small.

By on May 12, 2017

5

eye poppin fun!

Everyone

Our destination was Beverly Hills and The Grove so hotel was convenient to both locations. The area surrounding the hotel had some fun eateries and great shops.

By , from California on Apr 28, 2017

2

parking is $33/day...what a rip off.

Everyone

Comfy bed. Parking was a nuisance, due to garage always being full. No dresser to put clothes in, so you live out of your suitcase. Power went out for about a day, so the elevators were down--steps were only option. Maids never vacuumed room once in 8 days.

By on Apr 6, 2017

1

horrible, dont stay here

Everyone

Horrible, room was dirty, smelled bad, paid $240 per night, not worth it..

By on Mar 27, 2017

1

unsympathetic and unhelpful staff

Everyone

Let me start by fully admitting I made a mistake with my booking with this hotel - I accidentally booked the wrong date. I was not aware of this fact until I showed up at the front desk, ready to check in, and the employee could not find my reservation. Luckily, I had the confirmation number with me, which helped her to locate it. That's when she told me the reservation was for the night before and I was marked as a no-show. I was completely caught off-guard and was sure there was some sort of error. Upon double checking my confirmation email, it turns out I had accidentally booked it for the night before. I was booking from the road on a mobile device, so I must have not set the dates properly on the app. My fault for not double checking. However, the unhelpfulness and the lack of sympathy from the hotel are what prompted me to write this review. I understand the rate was non-changeable and non-refundable. But, even though the hotel was obviously not full (it was a Tuesday night in early December, after all) they were not willing to adjust the reservation and give me a room. The only option they gave me was to purchase a new room. Adding insult to injury, they wouldn't even honor the original rate - wanting me to pay more. Things can easily go wrong during travel - we all know that. However, this hotel doesn't seem to be interested in working with customers when things go wrong - which is important to me - and should be to you.

By , from Atlanta, GA on Dec 19, 2016