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Comfort Inn & Suites near Ontario Airport

3.5 out of 5.0

Recent guest reviews

The whole place was under construction staff was rude and unsafe conditions

This hotel is being under construction and didn’t specify online! You can use anything and breakfast was horrible! A Co worker who also stayed in this hotel had got sheets with blood on them! That should tell you how good this place is or at least how they keep things clean

They were perform in REHAB Work all over the property

Hotel under allot of construction and it was not mentioned wham I purchased the room. No ice machine on the third floor. I understand the construction, I just wished they put a notice on the website.

The hotel looked like could use some fixing my first room the TV did not work and the curtain was falling off the wall. The breakfast was much to me desired and it looked like the iron was stolen from my second room. Yes second room they moved to a room were the TV worked. Staff was very good.

We had gotten the family queen suite. There was a strong smell and the beds smelled like bleach. The couch was also dirty. There was no blow dryer, and when I called the front desk, they had no extras and told me maintenance would bring me one in the morning and they never did. The heater did not work as well.

The room we first checked in was terrible. It looked run down. We walked into a room with water all over the floor. I called the front desk to report it and maintenance showed up about an hour later. Maintenance was helpful when they eventually arrived as they requested a room change to the front desk. The 2nd room was a slight upgrade compared to the 1st room. I had to call the front desk to deliver a iron and ironing board and only a iron was delivered and they told me the ironing board was on the way which it never showed. Also the tv in the room wasn't working. It seemed like there was always an issue. Something also noteworthy is that when checking in there was several other guests complaining about various issues wrong with their rooms. This hotel is in need of some huge improvements with the staff and complex.

This property is convenient to Ontario airport, shopping and restaurants. The downside it needs renovation with basic amenities such as coffee maker, hair dryer etc that are found in most economy hotels. A bowl of cereal and coffee is breakfast.

The cabinet doors were removed - hotel is in renovation. No refrigerator. Room was dirty & dark. No couch on living room; 2 hard vinyl covered chairs there. We asked about getting another room & the staff said all the rooms were the same. We asked to checkout & full refund, which was granted. Orbitz should not book rooms here now.

Inn is close to Ontario airport. My hotel experience was good.

One of the worst hotels I have ever stayed in ever

Very nice hotel from the outside, despite the weeds rapidly growing tall. The lobby was great too. Walking into the room it looked good, then we quickly found out don’t judge a book by its cover. There was stains on the comforter, first looked like blood but then realized it was make up foundation. There were noticeable stains on the mattress. The inside of the comforter looked like it was 40 years old, from what we think were just stains. They had a soft pad on the bed between the protector and the mattress which made the bed super soft, again that’s prefernce. They had frames missing off the wall, multiple not just one. No way to open and close the heavy blinds. Non working tv, and remote with no batteries. There was one wash cloth, I called down to the desk and asked her about it. She asked if we could go get them, happily. She gave me one towel. I said I need another, she asked well how many people are staying I said 2. Oh so you have one set... no I’d ont that’s why I am here. She gave us the towel, towels are big enough for my 37 in 2 year old. Which again is prefernce. Closet door non existent but wall not patched up so you knew it was missing. Lamps that didn’t work but were connected. Won’t be coming here ever again. I mistaken this hotel for one we stayed at last year, and boy did we regret it.

Rooms are in horrible conditions, ac was leaking , towels were dirty, beds r uncomfortables. Just horrible hotel.

First room had dirty sheets on the bed. Hallways look like they haven’t been vacuumed in a while. Second room was missing the remote for the television. The towels are cheap and rough. Not a pleasant stay at all

Arrived at 10:30 - room lights didn’t work - two female clerks tried their best to help have to wait AM for maintenance to complete task- but at 1:30 in am banging on door FIRE had to evacuate into courtyard for half hour - no known cause - no fire! Another evening upon our return there were police in the courtyard. No reason given - safety for ourselves mother & teen daughter. Towels are so old and small and room service FORGOT our room one morning - ask at desk for clean towels , they said they would bring them to the room they were washing and drying right now - NEVER showed up ......I did ask for a refund the first night and they did give me a discount for No Room service - I have stayed here three years but I think it has gone down and will not return !! Unfortunately

Pool was green. WiFi didn't work. Rooms didn't come with blankets. When I went to the front desk, they gave me a "Full" blanket for my king sized bed. Additionally, the blanket was stained. Don't stay here.

Worse hotel experience EVER. Foul smell in rooms, very out dated. No towels in bathroom have to get from front desk, pool was off limits. TV remotes didn't work.

3333 Shelby St Ontario CA

Hotel highlights

  • Close to Citizens Business Bank Arena
  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking

Citizens Business Bank Arena is within a mile (2 km) of Comfort Inn & Suites near Ontario Airport, and other popular attractions like Ontario Convention Center are within a few miles (5 km). This 3.5-star hotel has 92 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Free continental breakfast is included with your stay.


Rooms

Guests can expect to find WiFi and 37-inch a flat-screen TV with satellite channels. The pillowtop bed provides a full night's sleep, and the bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a coffee maker, free local calls, and a ceiling fan.


Property features

At Comfort Inn & Suites near Ontario Airport, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, a computer station, and a TV in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Ontario Grand Inn & Suites

Everyone (96) Couples (50) Business (29) Family (34) Other (31) Friends (9)
4
Everyone

By on Jun 11, 2019

1
Families Families

The whole place was under construction staff was rude and unsafe conditions

By on May 20, 2019

1
Business Business Travelers

This hotel is being under construction and didn’t specify online! You can use anything and breakfast was horrible! A Co worker who also stayed in this hotel had got sheets with blood on them! That should tell you how good this place is or at least how they keep things clean

By on May 3, 2019

1
Partner Couples

They were perform in REHAB Work all over the property

By on Apr 29, 2019

1
Everyone

By on Apr 27, 2019

2
Families

Hotel under allot of construction and it was not mentioned wham I purchased the room. No ice machine on the third floor. I understand the construction, I just wished they put a notice on the website.

By on Apr 22, 2019

2
Everyone

By on Apr 21, 2019

4
Families Families

The hotel looked like could use some fixing my first room the TV did not work and the curtain was falling off the wall. The breakfast was much to me desired and it looked like the iron was stolen from my second room. Yes second room they moved to a room were the TV worked. Staff was very good.

By on Apr 8, 2019

2
Family with small children

We had gotten the family queen suite. There was a strong smell and the beds smelled like bleach. The couch was also dirty. There was no blow dryer, and when I called the front desk, they had no extras and told me maintenance would bring me one in the morning and they never did. The heater did not work as well.

By , from Nevada on Feb 27, 2019

2
Families

The room we first checked in was terrible. It looked run down. We walked into a room with water all over the floor. I called the front desk to report it and maintenance showed up about an hour later. Maintenance was helpful when they eventually arrived as they requested a room change to the front desk. The 2nd room was a slight upgrade compared to the 1st room. I had to call the front desk to deliver a iron and ironing board and only a iron was delivered and they told me the ironing board was on the way which it never showed. Also the tv in the room wasn't working. It seemed like there was always an issue. Something also noteworthy is that when checking in there was several other guests complaining about various issues wrong with their rooms. This hotel is in need of some huge improvements with the staff and complex.

By on Feb 16, 2019

Comfort Inn & Suites near Ontario Airport

3333 Shelby St, Ontario, CA 91764