- Disliked: Property conditions & facilities
The hotel has definitely seen better days and is bordering on desperate need of renovation. For a moderately expensive hotel, it’s in far worse condition than any Hampton Inn or similarly priced hotel I’ve ever stayed in. As with many of these big name luxury hotels I’ve stayed in, everything costs extra. You get very little with the cost of your room and this particular hotel was cluttered with items for sale, including men’s underwear which was placed by the bathroom sink along with a bunch of toiletries (also for sale) leaving no room for our own items. I called down to the desk twice, once because the bathtub drain was broken and then to adjust the thermostat to stop it blasting freezing air, and both times was told someone was being sent and both times no one showed up. The valet staff was super friendly as were all the staff but they there was little they could do to compensate for the fact that the hotel is crumbling. We left feeling underwhelmed and generally ripped off. Stay elsewhere if you visit LA.