- Disliked: Cleanliness, staff & service, room comfort
Unsanitary and disappointing
While this hotel is beautiful from the outside there are very big misses with the amenities. We checked in and changed to enjoy the pool and spa since it was such a nice day and were quickly disappointed. There were not more than 5 people in the area but the pool and hot tub were DIRTY! There was a band-aid in the hot tub and sand/dirt in the pool. We went directly to the front desk to alert them of the situation and they assured us that it would be fixed.Also the hot tub's jets were not working so the filter was just moving dirty water around which is a breeding ground for infections. This is out second time and I have to say it will be out last. When we woke up the next morning not only was there food all over the pool walking area but the baind-aid was STILL THERE!! It was a loud night with people in and out of the pool and spa and nothing was cleaned! When we complained to the manager and I said they should not charge a resort fee she rudely replied: "we don't charge a resort fee". Maybe that is why their amenities were unsanitary and not maintained. I would rather pay for a resort fee than for a $38 (a night!!) "valet" that parks or car a few steps from the entrance of the hotel.