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Good Nite Inn Sylmar

2.5 out of 5.0

Recent guest reviews

The staff was great they answer all my questions. Then after i got to my room i received a call from the front desk and asked me if everything was ok with the room.

Okay, let me preface that my review and rating of this hotel are based on the hotel class and price point. I paid about $55 per night (inclusive of 15% Orbitz discount and tax) for 4 nights during the week (checked in Monday and out on Friday). I only slept there and was out of the hotel between 10 am to 10 pm every day, so I was not in need of any ammenities. Pros -Right off 5 fwy at 405 fwy interchange -118 fwy only a couple miles away -Next to a Chevron, Mobil, Denny's, and McDonald's -Great WIFI (even connecting to work VPN on laptop) and A/C (good temp control) -Friendly staff with no glass barrier at reception (funny enough, made it seem more safe) -Area felt relatively safe and I was traveling alone -Good parking situation and well lit -Coffee available at front desk in the morning Cons -Bad window insulation, so you can really hear the cars outside (and I had a room facing the street, not the freeway) -Only bar soap and a shampoo/conditioner combo in the bathroom (maybe you could have asked reception for more stuff, not sure) Overall, I would stay here again if I could get similar prices to what I paid. Comfortable and good option.

Woken up loud noises as they were evicting my neighbor. Why it had to happen at 3am I cannot imagine. Not very customer conscious.

Hotel was great service was great the room was very clean . we liked that is was close to gas stations and quick food service like McDonald's and denny's. We will stay here again for our next trip .

I stay in this hotel on a regular basis when I am in town. It is clean and well run.

Room was really clean when arrived. Would be better if they had a mini fridge. Bathroom sink was backed up a bit. But over all, was a great stay

The room was clean, staff was friendly, and there's always a security guard in the parking lot starting in the evening hours. Also, its right next to Denny's and McDonald's.

Very nice room, nice stuff.. WiFi needs work a little slow.. overall I had a great stay I will be back!

Property not becoming and the health status of the beds is reportable to a California State agency.....they should refund the money it was that bad. It is unimaginable how they can continue to operate this facility with such low qulaity control standards....needless to say I am extremely disappointed and will never consider this property for future stays. I strongly advise anyone considering this property to rethink it.

Fast and soft beds. I only wish they had breakfast so it otherwise be perfect. It is next Denny's and McDonald's. Reasonably priced great place to stay.

The wifi is so bad as to be unusable. The heater in the room did not work but it is a reasonably priced hotel in the Sylmar area with nice views of the mountains and a Denny's next door.

Decent place to stay at a reasonable price, other than freeway noise on that side of the building.

My girlfriend and really like it because they have a security in parking lot, to check who goes in or out ,so no need to worrie about anyone break in you car

Standard hotel, with a cozy bedroom. If you're planning to use your hotel for just sleeping and morning prep, it's pretty good.

Always provided great customer service from the staff

Very close to the freeway so noisy. But slept well. Good security. Short drive to strip mall.

We arrive from an 11 hour travel completely tired and the clerk gives us room 330 which of course is on the 3rd floor. There's no elevator signs and the first thing we see is the stairs so we climb up barely making it to the top. We find the room located at the very end and back of the building. Next we open the door and first impression a bed with worn out covers. I inspect it and I see tiny holes in them. Next my husband goes to the bathroom, and the bathroom was very clean but, the towel had a stain on it! At this point he was furious but I said calm down. We had to go shopping for towels. Something that should have never have to happen to a guest.my conclusion is that if one books through orbitz or any other travel site one is penalized for that. You get the worse room with old worn out sheets and ugly floors including stained up towels so for us no more booking with a travel site instead I will book on the hotel web site and try my luck. So sad never thought hotel staff are instructed to give out the lousiest rooms.As a business owner I care about what I serve my customers. Godin nite Inn cares only about the money.

I just don't like the fact that the shower bath tube took forever for the water to drain out. Room was roomy but yet it doesn't feel clean. I found a safety pin on the rug floor. The bedsheets where terrible. Was a good thing we brought our own.

Second time back to GNI. Staff was extremely helpful, courteous, and friendly. They have print outs of all the local food, attractions, near the hotel. Parking was easy, they have coffee in the lobby every morning, and the out door pool was kept and clean. Our room was clean, NO BED BUGS, NO COCKROACHES, flat screen tv, beds are decent, little too firm for my liking. They have a USB port on the desk for charging electronics. Central a/c which was nice to set a degree and it stayed cool no more "hi, med, low!" They have gas stations, McDonald's, and a Denny's right next door. Easy and convenient freeway access too! The neighborhood was pleasant and didn't see any pan handlers or homeless wondering around. Free wifi is nice too. Only complaints was the noise level it's pretty loud during the day gets much better after sundown, beds are pretty firm, wish they had fridge, microwaves in rooms. Other than that we will definitely stay here again when we go back

Stayed here for two nights. clean and tidy. easy to find off freeway.

Room options

Standard Two Queen Beds

Queen 2 | Sleeps 5

Guest reviews for Good Nite Inn Sylmar

Everyone (27) Business (50) Couples (93) Family (79) Other (37) Friends (26)
4

nice hotel for a get away

Everyone

The staff was great they answer all my questions. Then after i got to my room i received a call from the front desk and asked me if everything was ok with the room.

By , from California on Sep 14, 2017

Review comment responded on Sep 16, 2017

Thank you for the great review! Our staff tries extremely hard to ensure our guests have a great stay. We are happy that we were able to accomplish that while you were here with us. Thank you again and we look forward to seeing you in the future.

4

nice motel with good freeway access

Everyone

Okay, let me preface that my review and rating of this hotel are based on the hotel class and price point. I paid about $55 per night (inclusive of 15% Orbitz discount and tax) for 4 nights during the week (checked in Monday and out on Friday). I only slept there and was out of the hotel between 10 am to 10 pm every day, so I was not in need of any ammenities. Pros -Right off 5 fwy at 405 fwy interchange -118 fwy only a couple miles away -Next to a Chevron, Mobil, Denny's, and McDonald's -Great WIFI (even connecting to work VPN on laptop) and A/C (good temp control) -Friendly staff with no glass barrier at reception (funny enough, made it seem more safe) -Area felt relatively safe and I was traveling alone -Good parking situation and well lit -Coffee available at front desk in the morning Cons -Bad window insulation, so you can really hear the cars outside (and I had a room facing the street, not the freeway) -Only bar soap and a shampoo/conditioner combo in the bathroom (maybe you could have asked reception for more stuff, not sure) Overall, I would stay here again if I could get similar prices to what I paid. Comfortable and good option.

By on Sep 10, 2017

Review comment responded on Sep 12, 2017

Thank you for the great review! You actually touched on everything our hotel tries to provide. We do not have all the amenities of a 5 star hotel, but we do offer the following: A clean room, friendly staff, and a nice environment. Combine that with an excellent rate and you could see why we have so many guests leaving satisfied. Thank you again and we look forward to having you as our guest in the future.

2

loud disturbances

Everyone

Woken up loud noises as they were evicting my neighbor. Why it had to happen at 3am I cannot imagine. Not very customer conscious.

By on Aug 26, 2017

Review comment responded on Sep 5, 2017

Thank you for the review. We appreciate the feedback. I'm looking at my incident reports and I'm not seeing any 3AM evictions. We typically don't do that, but I'll definitely watch out for that.

5

nice hotel

Everyone

Hotel was great service was great the room was very clean . we liked that is was close to gas stations and quick food service like McDonald's and denny's. We will stay here again for our next trip .

By on May 12, 2017

Review comment responded on May 15, 2017

Thank you for the great review! You actually touched on everything our hotel tries to provide. We do not have all the amenities of a 5 star hotel, but we do offer the following: A clean room, friendly staff, and a nice environment. Combine that with an excellent rate and you could see why we have so many guests leaving satisfied. Thank you again and we look forward to having you as our guest in the future.

3

decent and attentive staff

Everyone

I stay in this hotel on a regular basis when I am in town. It is clean and well run.

By on May 5, 2017

Review comment responded on May 10, 2017

Thank you for the review! Hopefully we could make a better impression on you during your next stay. We definitely would like to turn that 3 star rating into a 5!

4

a great stay

Everyone

Room was really clean when arrived. Would be better if they had a mini fridge. Bathroom sink was backed up a bit. But over all, was a great stay

By on Apr 24, 2017

Review comment responded on May 3, 2017

Thank you for staying with us and for the review! We appreciate the feedback regarding our amenities. We will use your feedback to try to improve in the future. Thank you again and hopefully we see you during your next trip out.

3

friendly staff, good security

Everyone

The room was clean, staff was friendly, and there's always a security guard in the parking lot starting in the evening hours. Also, its right next to Denny's and McDonald's.

By on Apr 22, 2017

Review comment responded on May 3, 2017

Thank you for the review! Hopefully we could make a better impression on you during your next stay. We definitely would like to turn that 3 star rating into a 5!

5

my la trip

Everyone

Very nice room, nice stuff.. WiFi needs work a little slow.. overall I had a great stay I will be back!

By on Mar 13, 2017

Review comment responded on Mar 18, 2017

Thank you for the great review! Our staff tries extremely hard to ensure our guests have a great stay. We are happy that we were able to accomplish that while you were here with us. Thank you again and we look forward to seeing you in the future.

1

hotel bed bugs

Everyone

Property not becoming and the health status of the beds is reportable to a California State agency.....they should refund the money it was that bad. It is unimaginable how they can continue to operate this facility with such low qulaity control standards....needless to say I am extremely disappointed and will never consider this property for future stays. I strongly advise anyone considering this property to rethink it.

By , from Orange County on Mar 4, 2017

Review comment responded on Mar 10, 2017

Thank you for the review and we apologize for you not having a good stay with us. We take any and all pest control complaints very seriously. Our Housekeeping/Maintenance team are extremely cautious and trained to look for and report any room deficiencies. I have looked as far back as 6 months and haven't seen any bed bug incident reports. Nevertheless, I will take your comments and share them with my staff for future improvement.

4

great hotel great wifi

Everyone

Fast and soft beds. I only wish they had breakfast so it otherwise be perfect. It is next Denny's and McDonald's. Reasonably priced great place to stay.

By on Jan 28, 2017

Review comment responded on Feb 1, 2017

Thank you for the great review! Our staff tries extremely hard to ensure our guests have a great stay. We are happy that we were able to accomplish that while you were here with us. Thank you again and we look forward to seeing you in the future.