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Recent guest reviews

There were a few roaches in my room , I called Front desk to report but nothing was taken care of.

Good service ,good customer service , very clean,comfortable

I didn’t like the fact that when I checked in my room wasn’t clean there were towels all over the bathroom floor and the trash had not been taken out. The bed covers had pink stains all over there. Just overall wasn’t a clean hotel. I expected better because of the area it’s located in. Never will stay here again.

We stayed 1 night with a dog room was clean towels clean room was clean. Nite manager was polite courteous and check in was quick and easy. I would stay again.

Pet friendly. Wonderful staff. Needs some updating

I will never stay at this property again. The staff was rude, they didn’t have basic bath items and the room smelled like an ashtray.

This hotel was fairly ghetto. The floor, carpet was so stained and nasty I had to wear socks because of the nastyness. They gave me 4 towels which was great but only 1 wash cloth. The staff was amazing. Theay gave me whatever i asked. Please replace your floor.

This property has homeless people walking through the building. There was an RV in the back that looked like someone was living in it. The “breakfast” was a joke and the bed was hard as a rock.

Dark, dank, dingy, worn. Stains on chairs and carpets. Carpet had large stain that looked like pet vomit. No wash clothes. Not one piece of dishwear or silver wear in the drawers. One tiny trash can. And, no room housekeeping. Beds unmade, trash not emptied, no clean towels.

It was very convenient to get back and forth to the airport. Safe area. Property is old and a bit run-down. The staff was very friendly and helpful.

This hotel seemed more like a cheap apartment building than a hotel. Lots of loitering, smoking and noisy gatherings. I’m a woman and would not stay there without my husband.

Room is nice and clean. Front desk staff were supposed to call me when they had a room ready-they never did.. they were not happy, nice, or helpful. Bring your own blow dryer! They don't have them in the rooms.

Had a kitchen which was great. But I had to go out and buy bar of soap, shampoo, conditioner, and they had no blow dryer.

Patricia - Receptionist/Front Desk was awesome. She made my quick stay very nice.

E Willow St Long Beach CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in Harbor, Extended Stay America Los Angeles - Long Beach Airport is within a few miles (5 km) of popular sights such as California State University Long Beach and Walter Pyramid. This 134-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Rooms

The 134 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

At Extended Stay America Los Angeles - Long Beach Airport, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Staff members can help with accommodation requests, and provide front-desk service during limited hours.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Los Angeles - Long Beach Airport

Everyone (26) Couples (3) Family (8)
1
Everyone

There were a few roaches in my room , I called Front desk to report but nothing was taken care of.

By on Mar 21, 2021

Review comment responded on Mar 24, 2021

Thank you for your recent stay and for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from us. Sincerely, Hotel Management

2
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

5
Family Family

Good service ,good customer service , very clean,comfortable

By on Jun 13, 2020

Review comment responded on Jun 14, 2020

Thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our outstanding service. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

4
Everyone

By on Apr 23, 2020

Review comment responded on Apr 24, 2020

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your visit was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management

2
Family

I didn’t like the fact that when I checked in my room wasn’t clean there were towels all over the bathroom floor and the trash had not been taken out. The bed covers had pink stains all over there. Just overall wasn’t a clean hotel. I expected better because of the area it’s located in. Never will stay here again.

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Thank you for posting a review of your stay with us. We apologize for the cleanliness issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the housekeeping team, and we're working with them to tighten plans to make sure that we deliver a superb stay every time. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

4
Everyone

By on Feb 2, 2020

5
Everyone

By on Nov 13, 2019

4
Partner Couples Family

We stayed 1 night with a dog room was clean towels clean room was clean. Nite manager was polite courteous and check in was quick and easy. I would stay again.

By on Sep 27, 2019

Review comment responded on Sep 28, 2019

Thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. It is also nice to know you liked our friendly staff and our quick check-in service. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

4
Everyone

Pet friendly. Wonderful staff. Needs some updating

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Thank you for your review of your stay at Extended Stay America. We are so glad that our staff met all of your expectations and that you loved your time at our hotel. Our team will be very delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we will look forward to many more visits to our hotel. Sincerely, Hotel Management

1
Everyone

By on Aug 19, 2019

Extended Stay America Los Angeles - Long Beach Airport

4105 E Willow St, Long Beach, CA 90815
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