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Recent guest reviews

Gayle at the desk was the best! Very kind and welcoming

I was very unhappy to take a bath with black mold growing around tub faucets. I told the front desk and even provided photos. No one ever came to remove the black mold. This kind of mold can pose a dangerous haze red for some people who are allergic. I was never contacted by the manager who had been told of the situation. If the room was to have been supper cleaned for Covid19 there should also be no molds “period“. There was also heavy weed being smoked on my floor. The staff used air freshener which only made the smell worse. I personally would never stay here again.

Clean, simple, helpful, friendly, good coffee, easy access, worth it! thanks.

I have stayed here a handful of times and never had issues, but this last stay was not my favorite. The tv was not working right and at one point I couldn’t turn it off because the remote wasn’t working. The light near the desk table kept going on and off, I payed for the wifi upgrade and still had issues using my laptop to a point where I couldn’t even use it. The elevators were not working, but that isn’t a big deal. I also wasn’t able to get any snacks or water from the vending machine. Again no problem really since there is a target near by. I’d just suggest not charging for Wi-Fi upgrade if it doesn’t make a difference in speed or connection. The staff was welcoming and great as always and the room was very clean.

Cleanliness and location. Friendly staff and very accommodating.

Staff was not friendly. Keys did not work to our door because apparently our door lock was dying

Great location right off I 5 and in empire's shopping area so you can just walk to restaurants. Friendly staff although in the evenings they only have one staff... feels understaffed...

Easy access to airport, shopping Nice, clean, quiet. Breakfast is disappointing. Packaged muffins and granola bars.

Room was comfortable, staff was friendly and helpful. Overall, hotel could use some updating.

This hotel was the least expensive of those close to Burbank airport.

Everything was great. The room was clean the hotel was quiet. Great place to stay!

Overall, I was not satisfied with the quality of this location, nor the personnel. The room amenities were alright, however the condition wasn't the best. The coating on the bathtub was chipping off in several places, the carpet has some bad tears, the refrigerator was dirty and dented, and the room phone didn't have any notations as to what buttons direct you to what area (front desk, housekeeping, etc.). Also, the two men working the front desk were not very helpful, and very slow to react. I called the front desk (guessing correctly it was "0") on 3 separate occasions, yet nobody answered. I can understand being busy, but at some point, the phone has to be answered. I was calling to ask for a toothbrush, coffee maker, and mug which the in-room paperwork says I could request. I finally went downstairs to request some, and yet after waiting in my room for 25 minutes, I had to return to the front desk (they again failed to answer my 4th call) to ask for these items again. About 10 minutes after, one of the men from the front desk appeared, and although apologetic, delivered me the most of items I requested, although one of the coffee mugs was filthy and he said they didn't have any toothbrushes. He was very kind and brought me a clean mug, but by this point, my view on this location had soured.

W Empire Ave Burbank CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Nickelodeon Animation Studio is within 2 miles (3 km) of Extended Stay America Los Angeles - Burbank Airport while other popular attractions such as Walt Disney Studios are within 3 miles (5 km). This 140-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Rooms

The 140 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests of Extended Stay America Los Angeles - Burbank Airport enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Los Angeles - Burbank Airport

Everyone (39) Couples (4) Family (15)
4
Family Business Business

Gayle at the desk was the best! Very kind and welcoming

By on Mar 4, 2021

Review comment responded on Mar 4, 2021

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Gayle went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

1
Everyone

I was very unhappy to take a bath with black mold growing around tub faucets. I told the front desk and even provided photos. No one ever came to remove the black mold. This kind of mold can pose a dangerous haze red for some people who are allergic. I was never contacted by the manager who had been told of the situation. If the room was to have been supper cleaned for Covid19 there should also be no molds “period“. There was also heavy weed being smoked on my floor. The staff used air freshener which only made the smell worse. I personally would never stay here again.

By , from Virgina on Oct 9, 2020

Review comment responded on Oct 10, 2020

Carol, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns you outlined. We hope you will allow us to serve you in the future. Sincerely, Hotel Management

5
Everyone

By on May 20, 2020

Review comment responded on May 21, 2020

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

5
Everyone

By on May 6, 2020

Review comment responded on May 6, 2020

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management

5
Everyone

By on May 1, 2020

Review comment responded on May 2, 2020

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management

5
Everyone

By on Apr 26, 2020

Review comment responded on Apr 26, 2020

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

5
Business Business

Clean, simple, helpful, friendly, good coffee, easy access, worth it! thanks.

By on Feb 23, 2020

Review comment responded on Feb 23, 2020

Thank you for the lovely review of the Extended Stay America. We are thrilled to learn you loved our comfortable accommodations as well as our affordable prices and that you were impressed with the quality of service you received. Your compliments will surely be shared with our team, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3
Friends Family

I have stayed here a handful of times and never had issues, but this last stay was not my favorite. The tv was not working right and at one point I couldn’t turn it off because the remote wasn’t working. The light near the desk table kept going on and off, I payed for the wifi upgrade and still had issues using my laptop to a point where I couldn’t even use it. The elevators were not working, but that isn’t a big deal. I also wasn’t able to get any snacks or water from the vending machine. Again no problem really since there is a target near by. I’d just suggest not charging for Wi-Fi upgrade if it doesn’t make a difference in speed or connection. The staff was welcoming and great as always and the room was very clean.

By on Jan 28, 2020

Review comment responded on Jan 28, 2020

Thank you for being our loyal guest. Although your previous visits to our hotel have been comfortable, we apologize for the maintenance issues which impacted your recent stay. Your feedback is essential to us, and thus, your comments have been discussed with our team to take the corrective actions. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management

5
Everyone

By on Jan 1, 2020

5
Family with small children

Cleanliness and location. Friendly staff and very accommodating.

By on Dec 20, 2019

Review comment responded on Dec 21, 2019

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management

Extended Stay America Los Angeles - Burbank Airport

2200 W Empire Ave, Burbank, CA 91504
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