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Custom Hotel Los Angeles Airport

3.5 out of 5.0

Custom Hotel Los Angeles Airport

3.5 out of 5.0

Recent guest reviews

The pictures online make the rooms look nice but in reality walls are stained, base trim is falling off, couldn’t lock bathroom door, the remote was disgusting but worst of all was lack of security. The door to the stairs from the outside of the building was never locked. It was even propped open during the day. Same with the gate to the pool. Anyone could walk in and did. My teenage daughter was ogled by some people who just wandered in to go to the bar. Not happy.

Conveniently located close to the airport, walking distance for great food and supermarket! The room was super cute with great light, even if the hallways were a little foreboding.

It was very loud, rooms where awful never booking there again

Location was great Price was great Worth the stay

Cool unique rooms with nice lobby . Could be cleaner. Ice machine was broken

This is not what they show a te pictures of the rooms this look like home lest hotel

The carpets in room were kind of dingy and I could not get heat to work

Good layout of the suites,except for missing door in the main bedroom Very convenient location right next to the airport A/C was broken in both our suites and nothing was done after complaining Very acceptable breakfast

The room was terrible very loud and very dirty That's all

Property is very outdated and very unclean I was shocked. There were holes in the lamp light. There were and stains on the carpet. I felt so on clean in there the bed set really low towards the floor. Put in a complaint and was moved to a suite in all the bigger in a little better still the place is just not clean and it still outdated and old and things rumble in the refrigerator doesn’t work and there’s no Mich property is very outdated and very unclean I was shocked. There were holes in the lamp light. There were only stains on the carpet. I felt so unclean in there the bed set really low towards the floor. Put in a complaint and was moved to a suite and all the bigger in a little better still the place is just not clean and it’s still outdated and old and things rumble in the refrigerator doesn’t work and there’s no Microwave. Bathroom toilet seat was stained . Paid $178/night Plus $35 for parking

Shuttle service was great and appreciated free pick up from/to airport. Nearby restaurant was appreciated but food selection limited. Air conditioning was not working in the room. Room was dirty, stained carpeting and stool, cracked bath tub. King bed was too low to ground and uneven mattress, barely any support.

Hot water for the shower took 10+ minutes to kick in and the heater wasn’t working.

The Custom Hotel is convenient to the airport, clean and has comfortable beds. The staff and valet were very friendly at late night check in. The large 2 bedroom suite is exactly what I needed for traveling with my family. The hotel is dated, but chic if you like mid-century decor.

40 dollar valet no locks on the bathrooms in the room not worth the money

8639 Lincoln Blvd Los Angeles CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in LAX Area, Custom Hotel Los Angeles Airport is within a 5-minute walk of popular sights such as Otis College of Art and Design. This 250-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

37-inch an LCD TV are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

Guests staying at Custom Hotel Los Angeles Airport enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is USD 35 per night if you plan to drive, or hop aboard the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Premium Room, 1 King Bed

King 1 | Sleeps 3

Studio, 2 Bedrooms (1 King and 2 Double Beds)

King 3 | Sleeps 6

Suite, 1 King Bed (Hospitality)

King 1 | Sleeps 6

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Custom Hotel Los Angeles Airport

Everyone (47) Couples (2) Family (12)
2
Families

The pictures online make the rooms look nice but in reality walls are stained, base trim is falling off, couldn’t lock bathroom door, the remote was disgusting but worst of all was lack of security. The door to the stairs from the outside of the building was never locked. It was even propped open during the day. Same with the gate to the pool. Anyone could walk in and did. My teenage daughter was ogled by some people who just wandered in to go to the bar. Not happy.

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay and for feeling unsecure. We will make sure to follow up with all members of the team on your comments. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G

4
Partner Couples

Conveniently located close to the airport, walking distance for great food and supermarket! The room was super cute with great light, even if the hallways were a little foreboding.

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

1
Families Families

It was very loud, rooms where awful never booking there again

By on May 29, 2019

Review comment responded on May 30, 2019

Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G

4
Business Business Travelers

Location was great Price was great Worth the stay

By on May 14, 2019

Review comment responded on May 18, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

4
Business Business Travelers

Cool unique rooms with nice lobby . Could be cleaner. Ice machine was broken

By on May 6, 2019

Review comment responded on May 8, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations but will continue our focus on the cleanliness of the property! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

4
Everyone

By on May 4, 2019

Review comment responded on May 8, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

1
Families

This is not what they show a te pictures of the rooms this look like home lest hotel

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G

3
Everyone

By on Apr 23, 2019

Review comment responded on May 3, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

3
Everyone

By on Apr 16, 2019

Review comment responded on May 1, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

3
Business Business Travelers

The carpets in room were kind of dingy and I could not get heat to work

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We are in the midst of replacing carpets in our rooms and hallways based on valuable feedback such as yours. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

Custom Hotel Los Angeles Airport

8639 Lincoln Blvd, Los Angeles, CA 90045
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.