Custom Hotel Los Angeles Airport3.5 out of 5.0
Recent guest reviews
Having lived on the westside the last five years I was shocked to find out about the hidden gem that is the Custom Hotel. I recently had some friends in town and they were looking for a place near LAX that was fun. Told them so stay at Custom after hearing how it's recently been under new management. Called the Sales manager Lindsay and she assured me my friends would enjoy their stay, and she was right. My friends loved the accessibility to all of the good things the westside has to offer, Santa Monica, Abbot Kinney, beaches and great restaurants/bars. It's also a great place to pregame by the pool before hitting the town. I'll be hanging out there more often and will always recommend to my friends who wanna be on the westside.
Basic hotel, spacious fairly clean. Close to airport and supermarket, not much else around. Free shuttle bus. Driver Tyrone is awesome. All the staff were really helpful. Couldn't figure out how to work the shower and the bath was really small. Good for a quick stay
Not the best location as very close to airport and not close to main LA attractions, however a 20 minute uber will get you to Santa Monica. Beds are very low to the ground and rooms are very basic, however rooms are clean and well fitted out. Decor is a bit dated. Hotel felt safe and had grocery store right underneath and food places within walking distance. Staff helpful.
First off the staff was wonderful- very kind, friendly, and knowledgeable. The issue for me was the smell. It recalled smelled like pee and cigarette smoke! I just saw someone wrote that they forgot to ask for a non smoking room and it just occurred to me that maybe I was in a smoking room?!?! I didn't know that was an option these days. The people next to us smoke weed all night and I didn't feel comfortable with my kids at the pool because everyone was smoking and drinking there, too. The room was cleaned well, but there were stains and tears in the carpet and it just felt gross. I got a good deal from hotwire, but that wasn't even enough to make the stay okay. I imagine if I was there for a layover, given the proximity to airport, maybe I'd be likely to return, but no way. Just not worth it. Again though, I appreciate the effort and very kind staff!
This was a wonderful hotel to visit prior to our flight leaving LAX. Very convenient with a free shuttle. The rooms and the facilities were fantastic. And the staff were absolutely wonderful when we raised a couple of discussion points, they very quickly came to superb arrangements for us. To lounge by the pool while awaiting our international flight was particularly great! The bed was super comfy. Everything was very good. The price was also great considering LAX airport prices. No complaints and I will definitely stay here again! Thank you :)
Took a quick weekend getaway to LAX to escape the heat in PHX so we booked a room at the Custom Hotel. Trent and Jerson made our trip extra special by giving us these "Pilot in Training" wings. It was a nice touch since the hotel gave off a lot of aviation vibes. The room was nice, too. The first thing that caught our eye when we walked in was the rainbow neon light by the window. I've stayed in many hotels in my lifetime and I have NEVER seen that before so that made the hotel memorable. Thank you guys!!! -Thomas and Walter
The location was good and the employee named Trent was absolutely excellent. He went above and beyond to help me out. He pointed out the bus stop I needed for Venice beach as well as charged my phone in his personal office. He was very professional and courteous. On the other hand there was a nighttime employee who was at the computer all the way on the right if your facing the desk on september 3rd. He was absolutely useless and rude. He refused to fill up the water in the lobby or change the music by the pool. He was very rude. I complained about him to the night shift manager who comes in in the morning and all he said was "I'm sorry about that". If your staying for a night or 2 the hotel is fine. Don't expect much other than a good location and clean room. Pool was small.
I agree with some of the other reviews I think they tried to make the rooms a bit LA "Chic" or "hipster", or whatever you call it now. But it's about 3 minutes from LAX, rooms were clean, and the staff was very friendly. My only complaint was the bed was about a foot off the ground and I'm not sure the mattress but my back was hurting in the morning. But not enough to give them any negative review. Nice little spot. If you are just staying a night before going to LAX then it's perfect. Really very little food options within a 5 block radius in every direction just as a heads up.
As it was our honeymoon we were so say upgraded to a Deluxe Double Room Maximum 4 people. The room was so basic...it was not deluxe at all. It was barely large enough for two let alone four. We parked the car on a side road rather than pay a fortune at the hotel. We were glad we only stayed one night and won't be returning.
Stayed here two nights in August 2017. It is fitted out to be a modern hipster hotel, good for 'Contiki tour' types but not for families. Ideally suited for backpackers with some money to burn. Not happy with the low height bed (near futon size) and traffic noise. Lighting in the bathroom needs increasing. Some fittings have been over painted to give impression of a refurbishment.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 26 reviews