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Country Inn & Suites By Carlson, Ontario at Ontario Mills CA

3.0 out of 5.0

Recent guest reviews

We got the "1 Bedroom suite" which had two queens in the bedroom and the couch was a sofa bed. There were no pillows for the sofa bed even though we reserved for 2 adults and 3 children. The bathroom door wanted to swing open, so we just left it closed with the light on for the kids. There were ants in the bathroom and on the counter with the coffee maker. The refrigerator was a good size and cold. A few of the TV channels would lose signal for no reason. The room itself was a bit smaller than what we expected, and the A/C control was bad, leaving the bedroom freezing and the living room warm . The exercise room had one of two treadmills broken. The pool was good sized and clean. The breakfast was a joke! Extremely crowded because of the way they have placed the breakfast items, creating long lines that were not necessary. The location was fantastic with the Ontario Mall across the street and tons of restaurants nearby. The airport and rental car return are just minutes away.

Wanted to stay in a clean, convenient hotel for our trip to LA. So many places around the hotel to eat made it very convenient. Hotel staff is so excellent; the night clerk went way above and beyond for us and we will never forget her kindness! Everyone we met who worked at the hotel was really genuinely nice; not so for the rest of our trip to CA!

A bit outdated. Very good location. Breakfast is very basic with limited options

Staff members presented with welcoming smile/voice. Each day my room was clean and neat. Night time rest and relaxation was a plus.

Me and my family had a bad experience, after driving for 6 hours we got to the hotel at 10pm and tried to check in. The only thing was we had to wait over an hour in the lobby and couldn't get a room because there computer wasn't reading credit cards even though we had already pre-paid for our room. I was pretty upset my kids, wife and I tired from a long drive didn't get into our room till almost 1130 pm. I figured for all this trouble they should have discounted our room our something but all we got was a Sorry. This is the 5-6 time staying at this hotel and this will be the last.

I chose this hotel as a good central location to sight see. I liked that our suite had a door that separated the sleeping area from the sitting area. There wasn't much to do in Ontario itself, however, there was a mall across the street. PROs: friendly staff, full complimentary breakfast, comfortable rooms, the staff willingly switched out a hairdryer that wasn't working and had maintenance come check out a possible water leak the day I mentioned it. I can't think of any cons, as anything that I had come up, was addressed and taken care of by the staff.

Close to Ontario airport, walking distance to shopping and restaurants. Friendly staff, good complementary breakfast. Cookies, flavored water, tea and coffee in lobby are nice treat. Free wi-fi and free pickup from airport.

I arrived early and the front desk staff was excellent and accommodating, letting me check in at 11:00 am. They were very pleasant to work with. The breakfast was good, typical for this type of hotel. The only problem I had was with the shower head; it seemed to be fairly clogged with minerals. The problem quickly disappeared. As I was leaving in the morning for business, I told the front desk personnel (different than those who checked me in). They apologized and understood. By the time I got back in the afternoon, the shower head was replaced with a new shower. GREAT SERVICE!! I will definitely stay here again.

We booked at this hotel because it was within our budget and meet our needs. The staff was friendly. The room was comfortable and clean. The breakfast was very good and there were cookies available in the afternoon. The only problem is that there was no shuttle service but they did pay for a taxi to and from the airport.

We enjoyed our stay at the Country Suites. The rooms were appointed nicely, the pillows and bedding were comfortable and nice. The hot breakfast gave some nice choices.

The staff was extremely pleasant and accommodating. The amenities were great. Good breakfast. Nice pool. Secure underground garage. The rooms need some TLC. Microwave rotating dish was broken. Crack in shower wall. Wallpaper spotted and peeling. Stains on carpet and curtain. TV digital channels did not work. Plus side, lots of plugs and USB ports. Very nice lobby with lending library and daily newspapers. Cookies and beverages available in lobby at all times.

Had a wonderful stay nothing bad to say about this hotel. The front desk staff was super nice and friendly. Will stay here again!!!

Still amazed the caliber of this hotel. We are already planning to return. Service, cleanliness, friendliness and overall energy of the place was beyond our expectation! LOVED IT....cya soon

It was a good one night stay, but you would expect, Saturday nights can be noisy. the insulation between floors is not great and I could constantly here doors open and close all night. If I stay again I will request an room upstairs! Breakfast was great and staff was nice.

I liked the staff, location, and cleasliness of the rooms. How ever I hated the WiFi...!! They are in the process of upgrading it and promised it would be fix and resolved soon. Soon didn't really help the fact that I had tons of work to do and no internet acccess. I'll probably give this place 1 more try....don't fail me!

I stayed a the hotel after flying in from Florida for a beloved Aunt's funeral. The room was clean and comfortable. Provided one less thing to stress me out. Thanks!!

Need to update rooms and carpet. ,front desk clerk was very helpful and patient as I had a problem with my reservations. However everything was resolved

The hotel did meet my expectations we where able to walk to the mall . it was near our soccer tournament and having the Fwy near was very convenient.

The staff was friendly and very helpful. Had no problems checking in or out. The staff provided all the information you need and answered any questions. The complimentary breakfast was great - variety of options. The rooms were clean and the beds were comfortable. Very accommodating room amenities. Truly enjoyed our stay.

Clean and comfortable. I would stay there again. Staff was nice and made sure we were ok. Breakfast was served from 7:30 tp 10:30am and was good also.

4674 E Ontario Mills Pkwy Ontario CA

Hotel highlights

  • Walking distance to Ontario Mills Shopping Mall
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Within a short walk of Ontario Mills Shopping Mall, Country Inn & Suites By Carlson, Ontario at Ontario Mills CA is within a mile (2 km) of Citizens Business Bank Arena. This 115-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center. It's in central Ontario and also close to Scandia Amusement Park and Victoria Gardens.


Dining

Start your day off right with a free buffet breakfast offered each morning. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 115 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free newspapers, free local calls, and ironing boards.


Property features

Guests of Country Inn & Suites By Carlson, Ontario at Ontario Mills CA have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 5

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson

Everyone (12) Couples (18) Business (16) Family (21) Other (8) Friends (5)
4

not bad, just not great

Everyone

We got the "1 Bedroom suite" which had two queens in the bedroom and the couch was a sofa bed. There were no pillows for the sofa bed even though we reserved for 2 adults and 3 children. The bathroom door wanted to swing open, so we just left it closed with the light on for the kids. There were ants in the bathroom and on the counter with the coffee maker. The refrigerator was a good size and cold. A few of the TV channels would lose signal for no reason. The room itself was a bit smaller than what we expected, and the A/C control was bad, leaving the bedroom freezing and the living room warm . The exercise room had one of two treadmills broken. The pool was good sized and clean. The breakfast was a joke! Extremely crowded because of the way they have placed the breakfast items, creating long lines that were not necessary. The location was fantastic with the Ontario Mall across the street and tons of restaurants nearby. The airport and rental car return are just minutes away.

By , from Rescue, CA on Sep 5, 2017

4

hotel staff can't be beat!

Everyone

Wanted to stay in a clean, convenient hotel for our trip to LA. So many places around the hotel to eat made it very convenient. Hotel staff is so excellent; the night clerk went way above and beyond for us and we will never forget her kindness! Everyone we met who worked at the hotel was really genuinely nice; not so for the rest of our trip to CA!

By , from St. Paul, MN on Aug 28, 2017

3
Everyone

A bit outdated. Very good location. Breakfast is very basic with limited options

By on Aug 26, 2017

5

nice clean hotel, close to shopping, restaurants.

Everyone

Staff members presented with welcoming smile/voice. Each day my room was clean and neat. Night time rest and relaxation was a plus.

By , from San Jose, CA on May 11, 2017

1

computer failure

Everyone

Me and my family had a bad experience, after driving for 6 hours we got to the hotel at 10pm and tried to check in. The only thing was we had to wait over an hour in the lobby and couldn't get a room because there computer wasn't reading credit cards even though we had already pre-paid for our room. I was pretty upset my kids, wife and I tired from a long drive didn't get into our room till almost 1130 pm. I figured for all this trouble they should have discounted our room our something but all we got was a Sorry. This is the 5-6 time staying at this hotel and this will be the last.

By , from Franco on Apr 30, 2017

Review comment responded on May 5, 2017

Thank you for reaching out to us. We apologize that you were not satisfied with the check in procedure at that time. This is not the kind of experience we want our valued guests, like you, to have. Your feedback helps us prevent situations such as this in the future. We hope for another chance to have you as our guest at any of our Country Inn & Suites hotels.

5

comfortable hotel for our 3 day stay.

Families

I chose this hotel as a good central location to sight see. I liked that our suite had a door that separated the sleeping area from the sitting area. There wasn't much to do in Ontario itself, however, there was a mall across the street. PROs: friendly staff, full complimentary breakfast, comfortable rooms, the staff willingly switched out a hairdryer that wasn't working and had maintenance come check out a possible water leak the day I mentioned it. I can't think of any cons, as anything that I had come up, was addressed and taken care of by the staff.

By , from Kent, WA on Mar 7, 2017

4

convenient location

Everyone

Close to Ontario airport, walking distance to shopping and restaurants. Friendly staff, good complementary breakfast. Cookies, flavored water, tea and coffee in lobby are nice treat. Free wi-fi and free pickup from airport.

By , from RI on Feb 21, 2017

4

nice hotel for a business trip.

Everyone

I arrived early and the front desk staff was excellent and accommodating, letting me check in at 11:00 am. They were very pleasant to work with. The breakfast was good, typical for this type of hotel. The only problem I had was with the shower head; it seemed to be fairly clogged with minerals. The problem quickly disappeared. As I was leaving in the morning for business, I told the front desk personnel (different than those who checked me in). They apologized and understood. By the time I got back in the afternoon, the shower head was replaced with a new shower. GREAT SERVICE!! I will definitely stay here again.

By on Feb 3, 2017

Review comment responded on Feb 5, 2017

We're so glad that we were able to get that showerhead fixed and that you enjoyed your stay! We hope to see you again soon!

5

nice hotel close to shopping and restaurants.

Everyone

We booked at this hotel because it was within our budget and meet our needs. The staff was friendly. The room was comfortable and clean. The breakfast was very good and there were cookies available in the afternoon. The only problem is that there was no shuttle service but they did pay for a taxi to and from the airport.

By on Dec 30, 2016

5

nice place to stay

Everyone

We enjoyed our stay at the Country Suites. The rooms were appointed nicely, the pillows and bedding were comfortable and nice. The hot breakfast gave some nice choices.

By on Oct 17, 2016