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Carlton Motel Long Beach

2.0 out of 5.0

Recent guest reviews

In general a descent motel for the price, but really big mistake to advertise with breakfast and NOT having... BAD...!!!

The rooms were dirty. Didn't look like they had been cleaned for a very long times. There was stains on the sheets so my husband and I had to sleep on top of the covers. There was bugs in the bath tub. The staff was very rude and barely understood english. I would not recommend this hotel to ANYBODY!

Rooms are good for the prices..staff is nice and the property is private..parking is rite next to your door.

First of all: very rude staff! Rooms very old and dirty. We tried two rooms, but there were hairs in the beds and the bathrooms. The shower was dirty and the towels had holes and locked old and grey. Dirt all over the floor. Wouldn't let my dog stay there.

Just stayed there for a night but liked it a lot! Thumbs up!

This hotel was not good.. Our sheets had not been changed dirty dirty hotel. Do not stay here creepy staff. Cockroach in room.

everything was good

Have stayed at other low budget motels, but this one was the worst. Fridge did not work,front desk man was very rude about it, he said and I quote "it is not my fault fridge those not work, too bad." we were moved twice and fridge still did not work. Room smelled horrible. I booked this motel because they advertised free continental breakfast,no breakfast at all!! Also another big detail, when we arrived at Carlton Motel they sent us supposedly to their new building which is called Tower Motel, dont know why, they did not want to explain. This was a nightmare hotel. Rooms were horrible, horrible, horrible!!!!

I just needed and inexpensive place to stay one night after a long day of travel, before driving another whole day. My flight was delayed by two hours. When I called to make sure that my room was still available, the person on the phone was very reassuring. The motel is one of those kind of cute, kind of tacky, California beach motel with gaudy signs. Love it! -The check-in process was fast and that was great because all I wanted to do was sleep. -The parking lot is small but they management will make sure that there is a spot saved for you. -The room is also very small but what you want, The Ritz? I was very pleased to find a very clean room, which also smelled clean. -The bed was not the most comfortable but for the price it was great! -The air conditioner worked like a charm, nice and cold! -I had a very quiet sleep. I was amazed that I didn't hear loud noises in a small motel. So that was another great plus. -And, my last surprise for an inexpensive motel, was the hot water in the shower. It was hot and plenty! What more can you ask for? When you go as cheap as what I could afford this time around, this place is perfect with courteous and helpful management.

The hotel was at perfect location, the staff was laid-back and friendly,Top notch service. Very clean and nice beds. Hotel was understated and over delivered on service, amennities, helpfulness of staff etc. Great place would reccomend to my family and others.We had a great time.

We had a great stay! After reading reviews of other hotels in the neighborhood, we were glad to find this Carlton Motel Long Beach. The price was good and the hotel was great. Breakfast was yummy and the beds were comfortable. All of the staff were friendly, helpful and made of want to return. Very close to the attractions we wanted to see. We were very happy with the service and the location of this hotel, as we stayed one night to go to a show at the Theater. Rooms were clean and seemed to be renovated lately.

We were in town for the weekend and thought we would give this place a try. Very very friendly staff and great customer service! We stayed 4 nights, the rooms were very nice and clean! Big plasma T.v and comfortable beds. Very safe and quite place. Also seems like they just went thru upgrading the hotel rooms and management change this year. If your in long beach stay here! Best place in town and great rates!

It was awful from the moment I checked in. I spent almost 300$ for the desk clerk to treat me like a prisoner,the rooms were not even worth the money I spent on them,I felt like I was being watched by the front desk guy & I felt like I was going to either have my stuff gone through for going to snap at the guy. Right when I checked in he told me that I could have any family or friends over for longer then 10min which was completely obscured. All round I highly suggest that NO ONE stay at this hotel definitely not worth the money you would spend on it!

Under new mangament, nice clean rooms,and great customer service.

I was going to Long Beach for a early morning day trip so i got a room for the previous night. I got a good deal, but it was not worth it. The hotel looked nice enough, and I had read previous reviews saying that the staff was rude, but figured it would be ok for a night. Boy was i wrong. The room was fine but from the moment I got to the check in desk the owner was so outrageously rude. i've have never been talked down to so blatantly. I'm a younger girl and I could tell it was kind of a culture thing, but that's no excuse. I would not recommend this hotel to my worst enemy!

Staff was not friendly at all but the rooms were decent enough for a low-budget motel.

[...] there is NO continental breakfast - checkout is 10AM, NOT 11AM- we didn't get a microwave in our roomIt's best to call the motel directly for information before booking it. The man there who oversaw the place was not your cheerful receptionist type (he gave the impression of being overprotective and suspicious of guests), but what kind of customer service do you really expect from a low-priced motel? We followed the rules and he left us alone. We were pleasantly surprised by the decor (renaissance flowery warm-colored theme), the overall cleanliness (we got a nonsmoking room), the queen-sized bed consisting of a lot of pretty pillows, the clean sink and bath, the complimentary coffee, refridgerator, FLAT-SCREEN TV (you wouldn't think!) and overall charm of the bedroom. I've been to Motel 6, and this room definitely has more personality and warmth.Considering the price, this place is a good stay if you're low on budget and don't want a dingy place.

I was staying at this motel for business. Had I known the area better, I would have gone elsewhere. The stay was noisy, there were false claims made about the amenities and I never could get my internet to work. There is no dining within walking distance. Most adults do not need reminders regarding check out time, especially the day before check out. This was rude and uncalled for, especially since they already had their money. I ended up checking out nearly an hour early, since the manager now falsely claimed that check out time was 10AM, [...] This is not an experience I would repeat and would not feel comfortable bringing my wife with me to this motel.

The owner and staff services did not speak English. The owner gave the internet access key [...] , told me the services would be on Tuesday morning. I tried everyday no internet services. I asked for direction for breakfast,dinner could not speak English to help me. I never seen the maid service bring their kids to work and follow them around while cleaning the rooms. I was afraid to leave my things in the room I paid for!!!!

We stayed two nights in this quaint little motel. The owner was quite stalkish, watching EVERYTHING we did. We had two bikes, and he initially told us we could not put them in the room, but we insisted we were not leaving them outside. It seemed clean, but on the second night, a cockroach crawled over our heads on the ceiling then feel on the floor. We eventually found it and killed it, but that was extremely gross. They had free wi-fi and gave us water bottles in the room. No ice machine. The mattress was pretty hard and uncomfortable.

Room options

Pet Friendly Queen Room

Queen 1 | Sleeps 2

Guest reviews for Carlton Motel Long Beach

Couples (10) Business (4) Family (2) Friends (3) Other (1)
3

good value for the buck - but no breakfast

Couples

In general a descent motel for the price, but really big mistake to advertise with breakfast and NOT having... BAD...!!!

By on May 15, 2013

1

horrible and filthy hotel with rude staff

Couples

The rooms were dirty. Didn't look like they had been cleaned for a very long times. There was stains on the sheets so my husband and I had to sleep on top of the covers. There was bugs in the bath tub. The staff was very rude and barely understood english. I would not recommend this hotel to ANYBODY!

By on May 11, 2013

4

comfortable

Couples

Rooms are good for the prices..staff is nice and the property is private..parking is rite next to your door.

By on Dec 10, 2012

1

never stay there!!!

GetawayWithFriends

First of all: very rude staff! Rooms very old and dirty. We tried two rooms, but there were hairs in the beds and the bathrooms. The shower was dirty and the towels had holes and locked old and grey. Dirt all over the floor. Wouldn't let my dog stay there.

By on Aug 29, 2012

4

really cute motel

GetawayWithFriends

Just stayed there for a night but liked it a lot! Thumbs up!

By on Aug 17, 2011

1

very dirty hotel

Couples

This hotel was not good.. Our sheets had not been changed dirty dirty hotel. Do not stay here creepy staff. Cockroach in room.

By on Jun 24, 2011

5

good value

BusinessTravelers

everything was good

By on Jun 2, 2011

1

"horrible experience"

Families

Have stayed at other low budget motels, but this one was the worst. Fridge did not work,front desk man was very rude about it, he said and I quote "it is not my fault fridge those not work, too bad." we were moved twice and fridge still did not work. Room smelled horrible. I booked this motel because they advertised free continental breakfast,no breakfast at all!! Also another big detail, when we arrived at Carlton Motel they sent us supposedly to their new building which is called Tower Motel, dont know why, they did not want to explain. This was a nightmare hotel. Rooms were horrible, horrible, horrible!!!!

By on May 30, 2011

5

very clean & quiet

BusinessTravelers

I just needed and inexpensive place to stay one night after a long day of travel, before driving another whole day. My flight was delayed by two hours. When I called to make sure that my room was still available, the person on the phone was very reassuring. The motel is one of those kind of cute, kind of tacky, California beach motel with gaudy signs. Love it! -The check-in process was fast and that was great because all I wanted to do was sleep. -The parking lot is small but they management will make sure that there is a spot saved for you. -The room is also very small but what you want, The Ritz? I was very pleased to find a very clean room, which also smelled clean. -The bed was not the most comfortable but for the price it was great! -The air conditioner worked like a charm, nice and cold! -I had a very quiet sleep. I was amazed that I didn't hear loud noises in a small motel. So that was another great plus. -And, my last surprise for an inexpensive motel, was the hot water in the shower. It was hot and plenty! What more can you ask for? When you go as cheap as what I could afford this time around, this place is perfect with courteous and helpful management.

By on Apr 27, 2011

5

great night sleep and very nice rooms

Couples

The hotel was at perfect location, the staff was laid-back and friendly,Top notch service. Very clean and nice beds. Hotel was understated and over delivered on service, amennities, helpfulness of staff etc. Great place would reccomend to my family and others.We had a great time.

By on Apr 17, 2011