Skip to main content
Beginning of main content

Best Western Plus InnSuites Ontario Airport E Hotel & Suites

3.0 out of 5.0

Recent guest reviews

The food service at the bar was wonderfully awesome.

Betty convenienteverything it was so clean breakfast was really good

First when I checked in the clerk at the desk had immense trouble finding my reservation. I purchased 2 rooms totaling just shy of $400, and both were dirty and stuffy. The showers were nasty and had drainage problems, wallpaper was falling off the walls, doors were removed and the refrigerators were filled with bacteria, overall a disappointing experience. Luckily my family & I were only staying one night. I feel as if I wasted my hard earned money on a bad experience. I would never stay at this hotel chain ever again.

We found an issue with the A/C unit right after we finished moving our stuff into the room. Had plans for the next few hours so when I reported the issue the staff tried to fix it but then called me to let me know we would need to move rooms. I actually appreciated the call since we had 2 little ones with us and they use a lot of stuff. They found me a room close to the other and that room was perfect. Clean, pleasant employees, and overall a really nice stay.

This is a very poorlyrics renovated, low quaility hotel. The room was musty, and had a dirty unfinished feel to it. The windows on the rooms do not open, so no ability to air out the funkyness of the room without having the door open. The air conditioning unit was loud like jet engine off an air craft loud, and the condensation dripped right back into the room, leaving the room wet with a moldy steamy type of smell and feel. The only ventilation was the massive gaps around the door jam, allowing noise and cigarette smoke to creep in at all times. Set up with seats in front of the 1st floor rooms for people to just chain smoke the heck out of cigarettes non-stop, I'm talking at least 60 cigarettes smoked on Sunday morning between the combined dirt bag patrons. I will never stay at this dirt ball hotel again, and felt bad that my family had to experience it. Best Western.....clean this pigstye up, and designate a smoking area out of the common areas for people who value their health!

On our first morning there (Saturday), we were told by room service that our keys were going to be deactivated and we had to either leave our room or go to the lobby because their records indicated we had only booked one night instead of two. We were tired from our travel and didn't do this immediately, so we received a very rude call from a woman in the lobby telling us we had overstayed our reservation. When we insisted we hadn't, she literally said, "Well, your reservation here says for one night." We went to the lobby and asked to see the contract we had signed the night before, where it clearly stated we had booked and paid for two nights. They couldn't find the signed contract! So, I had to show them the Orbitz reservation until they realized they had made a mistake and, thus, issued us new keys. Then, immediately after that (2:30 p.m.), we asked this woman whether (as advertised) they had shuttle service to the local mall. She said they did but until 3:00 p.m., so we decided to wait half an hour. By 3:08 p.m., there was no sign of the driver or shuttle service. So we asked another male staff member if the 3:00 p.m. service was running on time. To our surprise, he hadn't been told by the woman about our request! So, he called the driver immediately to take us to the mall (shuttle left at 3:15 p.m.), but apparently the driver is on-call... so we never understood why they made us wait. Also, though now a non-smoking hotel, our room smelled of old smoke from a bygone era

Arrived evening felt safe, clean bedding, clean bath area, carpets clean, room had a clean fragrance...unusual for most hotel rooms, lighted outside area, room dining service!!!!!

I titled this "Wonderful Trip" because this trip would not have been complete without the awesome experience we had at Best Western Plus. I work nights so my boyfriend and I planned ahead to drive to CA from AZ right after work so we could just be there and I could sleep. We didn't realize we would get there so quickly and knew checkout wasn't going to be until around noon. It turned out checkout was 3pm! We were SO exhausted and had nowhere to go. The 1st time the lady at the front desk told us to call back in an hour, but it wasn't guaranteed. We sat in our car for an hour & 15. It was miserable to say the least. He went in there assuming nothing was ready and he was right. He came back to the car, a little discouraged, but not even 5 minutes later his phone rang. It was the lady at the front desk letting us know she got us room. Not just any room, a "Birthday Jacuzzi Suite". It was AMAZING. It was just the kind of treatment we needed after being so exhausted. The wonderful hospitality lasted the entire trip. The rooms are clean, the staff is amazing. PERFECT LOCATION. It's definitely on my list of hotels to choose when we're in the Ontario area again. Thank you ALL so much for being so great. It doesn't go unnoticed!

Rooms are very big. Ive stayed in different kinds of rooms here and they are all big and clean. All have microwaves, refridgs and clean comfie beds. Vending and laundry on property. Again very nice surprise!

Stayed for four nights and was very pleased with all aspects of this hotel. Hospitable & friendly staff, kitchen is good, happy hour drinks are on the house, room was quiet and clean, bedding was excellent, very comfortable mattress & pillows. Excellent value. Thanks.

Nice stay in the hotel and good service. We like here. Parking are plenty. Quiet and clean

Service was horrible. Room wasn't clean & No WiFi connection.

Had to switch rooms because the door was already open, so I wasn't sure if it was someone else's room or maintenance was working on it.. When I got a different room the refrigerator wasn't working and they had to switch it out.

Staff was courteous and accommodating. Will stay again on my next trip.

I have stayed at this hotel and it has been the best I Have had this time however, my girlfriend and I awoke late night and there were ants everywhere in the room. We called the staff who were very nice and offered to move us and take care of the bug problem. We moved next door and again, same problem ants. Though this was probably just a one time fluke, I will continue to stay there.

My room was awful. Outdated furnitute and almost anything else with excessive tear and wear. It seems like some renovation is going on though.

Miserable. The windows do not open and the AC won't go any lower than 72 degrees. If I had not checked in so late I would have left.

good effort by staff Experience text minimum length has not been reached.  Experience text minimum length has not been reached.  Experience text minimum length has not been reached.  Experience text minimum length has not been reached.  Experience text minimum length has not been reached.

3400 Shelby St Ontario CA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Citizens Business Bank Arena, Best Western Plus InnSuites Ontario Airport E Hotel & Suites is within 3 miles (5 km) of Ontario Mills Shopping Mall. This 150-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also near Ontario Convention Center and Scandia Amusement Park.


Dining

Start your day off right with a free full breakfast, served each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

The 150 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. Guests can expect wired Internet, free WiFi, and 42-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and free bottled water.


Property features

Guests of Best Western Plus InnSuites Ontario Airport E Hotel & Suites have access to an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

King 1 | Sleeps 2

Suite, 1 Bedroom, 1 Living Area, Non Smoking, Refrigerator & Microwave

Twin 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus InnSuites Ontario Airport E Hotel & Suites

Everyone (18) Business (21) Couples (20) Family (24) Other (12) Friends (4)
4
Everyone

The food service at the bar was wonderfully awesome.

By on Jun 30, 2017

Review comment responded on Jul 5, 2017

Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback.

5

betty convenient

Everyone

Betty convenienteverything it was so clean breakfast was really good

By on Jun 2, 2017

Review comment responded on Jun 19, 2017

We appreciate your feedback and we welcome you back in the near future. Have a Great Day.

1

poor quality hotel

Everyone

First when I checked in the clerk at the desk had immense trouble finding my reservation. I purchased 2 rooms totaling just shy of $400, and both were dirty and stuffy. The showers were nasty and had drainage problems, wallpaper was falling off the walls, doors were removed and the refrigerators were filled with bacteria, overall a disappointing experience. Luckily my family & I were only staying one night. I feel as if I wasted my hard earned money on a bad experience. I would never stay at this hotel chain ever again.

By , from Ontario, CA on Apr 24, 2017

Review comment responded on Apr 26, 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We know that this does not change your experience with us, but rest assured that your concerns have been heard and we are definitely doing something about it.

4

excellent service

Everyone

We found an issue with the A/C unit right after we finished moving our stuff into the room. Had plans for the next few hours so when I reported the issue the staff tried to fix it but then called me to let me know we would need to move rooms. I actually appreciated the call since we had 2 little ones with us and they use a lot of stuff. They found me a room close to the other and that room was perfect. Clean, pleasant employees, and overall a really nice stay.

By on Apr 17, 2017

Review comment responded on Apr 19, 2017

Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback.

2

low budget hotel, with poor make over...

Everyone

This is a very poorlyrics renovated, low quaility hotel. The room was musty, and had a dirty unfinished feel to it. The windows on the rooms do not open, so no ability to air out the funkyness of the room without having the door open. The air conditioning unit was loud like jet engine off an air craft loud, and the condensation dripped right back into the room, leaving the room wet with a moldy steamy type of smell and feel. The only ventilation was the massive gaps around the door jam, allowing noise and cigarette smoke to creep in at all times. Set up with seats in front of the 1st floor rooms for people to just chain smoke the heck out of cigarettes non-stop, I'm talking at least 60 cigarettes smoked on Sunday morning between the combined dirt bag patrons. I will never stay at this dirt ball hotel again, and felt bad that my family had to experience it. Best Western.....clean this pigstye up, and designate a smoking area out of the common areas for people who value their health!

By , from Somewhere else... on Mar 6, 2017

Review comment responded on Mar 8, 2017

Thank you for taking the time to rate our hotel and for your specific comments about your experience with us. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. We are still in the process of renovating our rooms. We are taking your comment into great consideration and we just ask for your patience while we start to improve where improvement is needed. We hope you will consider us on your next visit to Ontario.

2

rude hotel staff insisted we were overstaying!

Everyone

On our first morning there (Saturday), we were told by room service that our keys were going to be deactivated and we had to either leave our room or go to the lobby because their records indicated we had only booked one night instead of two. We were tired from our travel and didn't do this immediately, so we received a very rude call from a woman in the lobby telling us we had overstayed our reservation. When we insisted we hadn't, she literally said, "Well, your reservation here says for one night." We went to the lobby and asked to see the contract we had signed the night before, where it clearly stated we had booked and paid for two nights. They couldn't find the signed contract! So, I had to show them the Orbitz reservation until they realized they had made a mistake and, thus, issued us new keys. Then, immediately after that (2:30 p.m.), we asked this woman whether (as advertised) they had shuttle service to the local mall. She said they did but until 3:00 p.m., so we decided to wait half an hour. By 3:08 p.m., there was no sign of the driver or shuttle service. So we asked another male staff member if the 3:00 p.m. service was running on time. To our surprise, he hadn't been told by the woman about our request! So, he called the driver immediately to take us to the mall (shuttle left at 3:15 p.m.), but apparently the driver is on-call... so we never understood why they made us wait. Also, though now a non-smoking hotel, our room smelled of old smoke from a bygone era

By , from San Diego, CA on Feb 10, 2017

Review comment responded on Feb 13, 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5

safe, convenient to ontario, ca. airport, clean!!!

Everyone

Arrived evening felt safe, clean bedding, clean bath area, carpets clean, room had a clean fragrance...unusual for most hotel rooms, lighted outside area, room dining service!!!!!

By , from lake elsinore, ca on Nov 17, 2016

Review comment responded on Nov 21, 2016

Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback.

5

wonderful trip!

Everyone

I titled this "Wonderful Trip" because this trip would not have been complete without the awesome experience we had at Best Western Plus. I work nights so my boyfriend and I planned ahead to drive to CA from AZ right after work so we could just be there and I could sleep. We didn't realize we would get there so quickly and knew checkout wasn't going to be until around noon. It turned out checkout was 3pm! We were SO exhausted and had nowhere to go. The 1st time the lady at the front desk told us to call back in an hour, but it wasn't guaranteed. We sat in our car for an hour & 15. It was miserable to say the least. He went in there assuming nothing was ready and he was right. He came back to the car, a little discouraged, but not even 5 minutes later his phone rang. It was the lady at the front desk letting us know she got us room. Not just any room, a "Birthday Jacuzzi Suite". It was AMAZING. It was just the kind of treatment we needed after being so exhausted. The wonderful hospitality lasted the entire trip. The rooms are clean, the staff is amazing. PERFECT LOCATION. It's definitely on my list of hotels to choose when we're in the Ontario area again. Thank you ALL so much for being so great. It doesn't go unnoticed!

By , from Phoeniz, AZ on Nov 14, 2016

Review comment responded on Nov 16, 2016

Jamie, Thank you so much for your kind words about our hotel and staff. We are thrilled that you had such great experience with us! We hope to see you again very soon!

3
Everyone

By on Nov 1, 2016

4

really great airport hotel for very reasonable rte

Everyone

Rooms are very big. Ive stayed in different kinds of rooms here and they are all big and clean. All have microwaves, refridgs and clean comfie beds. Vending and laundry on property. Again very nice surprise!

By , from Los angeles on Oct 31, 2016

Review comment responded on Nov 2, 2016

We appreciate your feedback and we welcome you back in the near future. Have a Great Day.