I absolutely love the Hilton hotels.. they have big rooms with comfortable beds and pillows and I love the fact that they have a balcony ..
The room was clean but smells bad also found a snail in the bed and yellow stains, i call the front desk they told me they was coming nobody show all overall very disappointed 😞
we were only there for a short time but we did get to use the pool area which was nice, clean and plenty of room. the only thing was i didnt feel like i got clear answers about early check in or late check out times. everything worked out okay though
Relaxing and convenient
Rooms were good size and beds comfortable. Main issue is they don’t clean rooms or replace towels. Requested fresh towels three times and got them once hung outside our door. Asked for bathroom to be cleaned and bed sheets changed twice and they didn’t clean or change once in a six night stay. Doubt I would stay here again given the lack of service or cleanliness.
Outside parking was super full so we parked in the back but the back parking didn't have enough lighting, was pretty dark to walk at night from car to the entrance.
Friendly staff
Perfectly lives up to the Hilton brand standard:)
Everything was fine
Love it!
It was absolutely freezing everywhere in this hotel except for shared bathrooms and the saloon which we hung out in for awhile while waiting for dinner. The pool area was ruined by guests who filled the hot tub with dish soap bubbles. The next morning we thought it would be cleaned up but it was worse. The guests didn’t clean up their trash and neither did the staff. So there were ants all over some leftover food, emoty beer cans and juice boxes all over.
I did not like that there is an empty fridge in the room there is not even water there and we bought beers and put them in the fridge and they got frozen.
The heating/air conditioning unit in the room were so loud, I actually got up to look out the window to see if there was an 18 wheeler idling outside our room. It made sleeping difficult. The beds were so comfortable and everything else was fine but in the end, getting a good night's sleep is sorta the goal, isn't it?
Quite, and convenient. Other than that I was not very pleased with the property. Booked an overnight stay for my kids just to use the pool and have something different on a rainy weekend, but unfortunately the pool area didn’t meet my expectations. Needs more maintenance, the room was ok, I mean nothing exciting other than just a regular room. Having stay at so many other facilities this one did not meet expectations.
pool rules not enforced, no room service
I like that some rooms have porches and you really can’t hear much of anything
DoubleTree by Hilton Boston - Andover places you within a 15-minute drive of popular attractions such as Canobie Lake Park and University of Massachusetts Lowell. This 4-star hotel welcomes guests with 293 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a leisurely bite to eat at 189 Prime, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start weekdays with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.
Guests can expect to find free WiFi and LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Refrigerators, coffee makers, and free newspapers are also available.
Guests of DoubleTree by Hilton Boston - Andover have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
James,We sincerely appreciate your positive review, and hope you found your stay to be clean and comfortable. We look forward to welcoming you back to our spacious rooms where your warm DoubleTree chocolate chip and walnut cooking are always waiting. All the best,
I absolutely love the Hilton hotels.. they have big rooms with comfortable beds and pillows and I love the fact that they have a balcony ..
Yanetzy,Thank you very much for your positive review and kind words about our hotel. We look forward to welcoming you back again soon so you can enjoy our spacious rooms and comfortable pillows. Thanks again!
The room was clean but smells bad also found a snail in the bed and yellow stains, i call the front desk they told me they was coming nobody show all overall very disappointed 😞
Emilio,Thank you for your review of our hotel and for sharing your experience. I'm sorry to see that we did not exceed your expectations for cleanliness, and I have already forwarded your reservation information onto our Executive Housekeeper so that she can further look into this, and prevent this from happening again. Your feedback helps us to improve moving forward, and improve our guest experience. We do hope you will stay with us again in the future to catch us at our best, and all the very best,
we were only there for a short time but we did get to use the pool area which was nice, clean and plenty of room. the only thing was i didnt feel like i got clear answers about early check in or late check out times. everything worked out okay though
Tara,Thank you very much for your positive review of our property and your kind words of feedback. I'm glad you were able to take full advantage of our pool and hot tub, and hope you were able to enjoy our buffet breakfast in the morning at 189 prime. Our hotel only offers early check-in or late-checkout based on daily availability and cannot guarantee it in advance. We are more than happy to accommodate whenever possible by calling the front desk on the date of arrival or departure. We hope to welcome you back again in the not-too-distant future. All the best,
Relaxing and convenient
Lee,We very much appreciate your positive review and kind words of feedback. We hope to welcome you back again in the not-too-distant future.
Rooms were good size and beds comfortable. Main issue is they don’t clean rooms or replace towels. Requested fresh towels three times and got them once hung outside our door. Asked for bathroom to be cleaned and bed sheets changed twice and they didn’t clean or change once in a six night stay. Doubt I would stay here again given the lack of service or cleanliness.
John- Thank you for providing your feedback. we are glad you found our beds comfortable. Our cleaning services are upon request the night before, we are sincerely sorry you did not get the room cleaned when requested. Your comments will help us to improve our guest experience and I will share them with our housekeeping department to prevent this from happening again in the future. We hope you choose to stay with us again so you can catch us at our best!
Outside parking was super full so we parked in the back but the back parking didn't have enough lighting, was pretty dark to walk at night from car to the entrance.
Romina-Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. Your comments have been shared with the appropriate department to ensure it does not happen again in the future. Thank you again and we hope you choose to stay with us the next time you are in the area!
Friendly staff
Thank you so much for staying with us and sharing your feedback. Our staff work very hard to ensure each stay is as enjoyable and comfortable as yours. We hope you were able to explore the area during your stay and enjoy the beautiful fall colors! We are looking forward to seeing you again the next time you visit the area!
Perfectly lives up to the Hilton brand standard:)
Augustina,I'm glad to hear that you enjoyed your stay at our hotel in Andover! Hopefully you were able to take advantage of all our on-site amenities, including the pool, hot tub and fitness center. We look forward to welcoming you back again in the not-too-distant future, and thank you again for the kind words!
Thank you for choosing our hotel for your stay and taking the time to leave a positive review on Orbitz. We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay.