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Thistle Kensington Gardens

4.0 out of 5.0

Recent guest reviews

Good location. Near metro. Clean. Good breakfast.

Excellent and very comfortable hotel. My only complaint was regarding the elevators. 2 of the 3 elevators were inoperative at various times during our stay. The elevators are very small. They must be operative and usable. Overall, though, a very pleasant stay and good location. Highly recommend

Terrific location. Wonderful room with view of park

For the price we paid, the room size was disappointingly small. There was not much room to open up 2 suitcases, except on the double bed. The elevators were equally small, just enough to carry 2 people with 2 suitcases. Perhaps, this reflects on the London city accommodation. On the plus side, the Front Desk staff was very cordial and helpful. Check-in was very convenient, and they gave us our room before the 2 PM check-in time without any hassle. Buffet breakfast was plentiful with good overall choices.

The hotel is across from Hyde Park, with many shops and restaurants within walking distance. Hotel staff was friendly and offered assistance when needed. The room was smaller than anticipated and beds not very comfortable. In my opinion, they need replacing. We made it work as we were all very tired after seeing sights all day. I would probably stay here again based on location.

A good location hotel in front of the biggest park in London. Lots of transport near by to connect you everywhere. Hotel staff are great, ready to help you on anything you need. Many shops, places to eat and shop on Bsysway near the underground station. I would recommend this hotel to friends.

Located 4 minutes from queensway and 7 minutes from Lancaster underground (tube) stations and right across Hyde park (front rooms have a view), high floors have a SPECTACULAR hyde park and city view. Friendly staff, good room service with limited menu.

While it is a little further away from Paddington Station than some hotels I have stayed at, it is located directly across from Kensington gardens. If it is your first time to visit to London opt for a room with a view - it is great to be able to open the curtains in the morning and view the park. This time around I chose a room without a view which was slightly smaller, but still nicely sized and adequate for my stay. The staff has been accommodating with early check-in both times I stayed here. Also convenient is the Little Waitrose store located in the corner of the building - for picking up drinks and snacks.

Our location was terrific. Staff at the Kensington Gardens was friendly and very helpful. Breakfast was a comfortable offering with fruit, cereal and warm choices, too. Flavor was lacking but again, staff most helpful . For us, this was a very good choice for our three day adventure in London.

Really surprised and pleased with quality of this hotel. Literally across the street from Hyde Park, a small hike away from Notting Hill, near Queensway tube station. Excellent breakfast -- buy it with your room if you can. Will stay here again.

Helpful receptionists and staff,excellent breakfast,great location next to the Queensway station,free but very good wireless internet connection.I would definately recommend this hotel!!

Staff were very friendly and helpful. Great location, quiet and close to both the Circle line and the Central line tube stations. Small by US standards but very clean and all necessary amenities. Good food in brassierie especially breakfast buffet.

Hotels are very expensive in London. This hotel is reasonably priced and in a great location. Also just 3 blocks from the Underground. The staff was great. Rooms are small - but that is typical for any hotel in London. The bed was the right size and very comfortable!

Had a good experience. Front desk ladies very helpful. Location close to Paddington station, park, and some restaurants very helpful. Breakfast situation - too expensive and too English. For the price, there's not enough there for some to want to pay it.

This is a hotel where we would stay again. Room was very small but nice amenities. Staff was very helpful, breakfast was great. We also ate dinner there several nights and the food was delicious. The Hop-on Hop off Big Bus stopped right outside the door. Close to the tube. Nice area.

I stayed in this hotel for business. The staff was friendly. It was a basic clean hotel. Standard European hotel that featured small rooms.

Hotel was delightful, breakfast was more than any American could possibly want. Staff was extremely helpful and answered all our questions without hesitation. Location is centrally located across from Hyde Park, short (maybe 5 min or less)walk to Queensbury Underground Station, bus 390 will take you all the way to Kings Cross Train Station through main shopping district. Bus 94 takes you to other sites, very easy to use. We flew into Heathrow, took Heathrow Express (tickets can be purchased on line prior to leaving states) to Paddington Station and a short taxi ride to hotel. We would stay and recommend this hotel to anyone going to London.

The hotel was very nice. The walk from the tube to hotel was a bit sketchy at night. There were a lot of tourists in the neighborhood.

I have stayed at this Hotel several times before. Last year was the first time ny friends and I could not get a reservation for the time we wanted so we were quite happy that we wre able to return Our room had to be changed because the phones did not work the internet was slow and rooms were not made up until late in the day. Te cleaning staff was non english speaking so I could not get help with the aircondition Such a shame the location is excellent- Bring back the old staff

From the moment we arrived - Front Desk Staff excellent in listening and advising us regarding our immediate needs! The stay was for business and with an early rise each morning the wake up was a welcome amenity Overall - Clean Comfy and we booked the King with view - which was overlooking the garden across street - Beautiful! Highly recommend this hotel

Room options

Standard Twin Room

Twin 2 | Sleeps 2

Family Room (3)

Full 1 | Sleeps 3

Executive Twin Room

Twin 2 | Sleeps 2

Deluxe Double Room, View

Full 1 | Sleeps 2

Guest reviews for Thistle Kensington Gardens

Everyone (8) Couples (24) Business (10) Family (12) Other (10) Friends (5)
4

good location

Everyone

Good location. Near metro. Clean. Good breakfast.

By , from Rome NY on Sep 12, 2017

Review comment responded on Sep 14, 2017

Dear Jerry, many thanks for leaving such a positive review of your stay at Kensington Gardens. I was pleased to read that you liked the good location and enjoyed the breakfast. Hoping to welcome you back in the future. Kind regards Clare Rasmussen Reservations Manager

5

nice hotel at hyde park

Everyone

Excellent and very comfortable hotel. My only complaint was regarding the elevators. 2 of the 3 elevators were inoperative at various times during our stay. The elevators are very small. They must be operative and usable. Overall, though, a very pleasant stay and good location. Highly recommend

By , from Dallas TX on Jul 15, 2017

Review comment responded on Jul 17, 2017

Good afternoon Mark, Thank you for staying with us and for sharing your feedback on Orbitz. I am thrilled to read that you would rate our hotel and your stay so favourably, that you had a pleasant stay and enjoyed our favoured location. I am sorry that you experienced the inconvenience of the lifts not working properly. Our maintenance team is working to fix this as soon as possible. We are looking forward to welcoming you back soon. Have a great evening. Regards Tiziano Rossi, Relationship Manager

5
Everyone

Terrific location. Wonderful room with view of park

By on May 7, 2017

Review comment responded on May 10, 2017

Dear Valued Guest, Thank you for this very kind 5 out of 5 review of your recent stay with us here in London - really glad you enjoyed our convenient location and stunning views of Kensington Gardens, and we hope you shall be back very soon!

3

hotel location is great, but....

Everyone

For the price we paid, the room size was disappointingly small. There was not much room to open up 2 suitcases, except on the double bed. The elevators were equally small, just enough to carry 2 people with 2 suitcases. Perhaps, this reflects on the London city accommodation. On the plus side, the Front Desk staff was very cordial and helpful. Check-in was very convenient, and they gave us our room before the 2 PM check-in time without any hassle. Buffet breakfast was plentiful with good overall choices.

By , from Los Angeles, USA on Sep 24, 2016

3

excellent location!!

Everyone

The hotel is across from Hyde Park, with many shops and restaurants within walking distance. Hotel staff was friendly and offered assistance when needed. The room was smaller than anticipated and beds not very comfortable. In my opinion, they need replacing. We made it work as we were all very tired after seeing sights all day. I would probably stay here again based on location.

By , from Atlanta on Sep 24, 2016

4

a good hotel next to kesington park

Everyone

A good location hotel in front of the biggest park in London. Lots of transport near by to connect you everywhere. Hotel staff are great, ready to help you on anything you need. Many shops, places to eat and shop on Bsysway near the underground station. I would recommend this hotel to friends.

By , from Valencia CA on Sep 10, 2016

4

very convenient location, constant quality

Everyone

Located 4 minutes from queensway and 7 minutes from Lancaster underground (tube) stations and right across Hyde park (front rooms have a view), high floors have a SPECTACULAR hyde park and city view. Friendly staff, good room service with limited menu.

By on Jun 10, 2016

4

great location

singles

While it is a little further away from Paddington Station than some hotels I have stayed at, it is located directly across from Kensington gardens. If it is your first time to visit to London opt for a room with a view - it is great to be able to open the curtains in the morning and view the park. This time around I chose a room without a view which was slightly smaller, but still nicely sized and adequate for my stay. The staff has been accommodating with early check-in both times I stayed here. Also convenient is the Little Waitrose store located in the corner of the building - for picking up drinks and snacks.

By , from Texas on May 21, 2016

4

london fun

Everyone

Our location was terrific. Staff at the Kensington Gardens was friendly and very helpful. Breakfast was a comfortable offering with fruit, cereal and warm choices, too. Flavor was lacking but again, staff most helpful . For us, this was a very good choice for our three day adventure in London.

By on Apr 28, 2016

5

one night in foggy london

Singles

Really surprised and pleased with quality of this hotel. Literally across the street from Hyde Park, a small hike away from Notting Hill, near Queensway tube station. Excellent breakfast -- buy it with your room if you can. Will stay here again.

By on Jan 24, 2016