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The Shaftesbury Marble Arch Suites

3.0 out of 5.0

Recent guest reviews

The hotel is good, all facilities in the room are available, and the quality of rooms and amenities are very good, but for a meal or a quiet moment in the lounge with a glass of wine you need to go next door at 100m to the Mont calm hotel, where you have a high class restaurant and bar. the neighboorhood is nice , bit touristic with the Marble arch and park, and there are many opportunities to eat in eastern restaurants. Metro connection to central line at 100m distance.

I reserved this hotel on August 12. When I arrived at 11:00 a.m. on November 5, after registering I was told that there had been a "computer error", that they had no rooms and would move me to another hotel. The hotel the moved us to was in an undesirable area, a 15 minute walk from where we were, that was undergoing rennovation. with a sign in the elevator that "Due to some essential maintenance on our air conditioning system we will not have cooling or heating available in the rooms". The hotel was half-empty, for good reason. When we said this was unacceptable we were told we had no choice, that they had dealt with you, not us, and that we could not cancel our reservation or get a refund. We were moved back to the hotel after a day of constant complaining, and during the three days we were there saw peope and luggage sitting in the lobby each afternoon, complaining that their reservations weren't being honored and they were being moved to another hotel. This is bait-and-switch to fill rooms in less desirable facility. The hotel price included breakfast, and the description of the hotel says that it has ha fitness center as well as a bar/lounge. It has none of these. For breakfast we had to walk to a sister hotel over a block away, a less than pleasant way to start a cold and rainy day. Claiming to have these facilities and to provide breakfast without saying that they were in another hotel a block away is a material omission. I want my money back!

41 Great Cumberland Place London England

Hotel highlights

  • Walking distance to Marble Arch and Selfridges
  • Free in-room WiFi
  • Laundry facilities
  • 24-hour front desk

Located in Marylebone, The Shaftesbury Marble Arch Suites is within a 5-minute walk of Marble Arch and within 15 minutes of other popular attractions like Selfridges. This 15-room, 3-star hotel has in-room conveniences like minibars, coffee makers, and LCD TVs. Located centrally in London, it's also close to Buckingham Palace and Royal Albert Hall.


The Shaftesbury Marble Arch Suites's 15 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.

Property features

At The Shaftesbury Marble Arch Suites, guests have access to features like laundry facilities. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.

Room options

Club Double Room

Full 1 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Deluxe Triple Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 119 reviews