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The Shaftesbury Marble Arch Suites

3.0 out of 5.0

Recent guest reviews

Right next to Edgware Road and Oxford Street. The location couldn't be better. So you get to enjoy shopping from Top end to Primark. All within 5 minutes walking distance. And if you like Arabic food or Turkish or Iranian...all is available at walking distance. Marble Arch is literally next door and so is the Marble Arch Underground station. Nice clean hotel and the staff, specially the bell boy cum receptionist cum your handy man cum your concierge (I forgot his name but he is from Romania) is wonderful. The breakfast is good too. Now the downside.....the rooms are small, and noisy if your room is road facing. What's even worse is that they don't have elevators in one of their buildings and it's not easy to carry all your luggage upstairs through the very narrow stairway. The rooms are quite small and the bathroom/toilet are so small that you have to be a gymnast to do your thing, whatever it may be. For the price, it is definitely not worth it.

I booked this property via Hotels.Com on behalf of three clients visiting from Germany. Upon arrival from Paddington Station by cab, they were told by the hotel they were full and to go to another property at No. 31 in the same street. At that hotel they were told they were also overbooked and they were sent to another hotel a mile away, in Sussex Gardens, Paddington (from where they had just been, at the station), they had to pay for another cab and travel to their third hotel in 30 minutes. The final hotel was a mile further away the venue of our meetings over 3 days, so what was a walk-able 3/4 mile journey, had now become a 1 3/4 mile taxi ride. The fact this property were so casual about this severe inconvenience was quite shocking. As a Londoner I am embarrassed that overseas visitors should be treated so shabbily. I could not even contact the hotel as the number they provide to is disconnected, hardly the actions of a hospitable company! They didn't make any suggestions of gestures of a compensatory nature, indeed, they really didn't seem to think they had done anything wrong. As a Gold Member of I have put a very strong case for this property to be removed from their listings. I certainly wouldn't advise anyone else to take this risk and possibly waste time and money shuttling round alternative properties.

Staff friendly and helpful. Very small reception area so if there is a queue of people checking in its a bit crowded. I had room 14 which was spacious and had decent facilities. Quiet. Good air condition. Good shower. Decor a little frayed around the edges but clean. There is no printer at reception so on check out if you need a printed bill you have to walk down the road to the sister hotel. Same for breakfast. I didn't bother so I don't know where the other place is. The guy who checked in before me was led out of the front door and never came back, so I assume his room was at the other location! They need to buy a printer for reception. It will help with check in/out. Plus, I think they have recently purchased a sprinkler system. See if you can spot it! Reassuring though.

Stayed for one night whilst at a course based in Holborn. It's around the corner from Marble Arch station. Stayed in a single room which was a fine size for me, small but not so small it's inconvenient. The facilities provided are very good quality which is hard to find in central London. Note that Breakfast is served a few doors down in the Montcalm. It's good quality too. There was no noise experienced at night which has been an issue elsewhere and the staff were very polite. Recommended if you need to stay centrally.

A colleague and I booked two rooms here a few nights ago. When we arrived my colleague was notified that they were overbooked but they could put him up in Picadilly across town. Apparently 3 minutes before he arrived (7:15pm) they had finally notified him they were overbooked. We politely refused given our meetings were around the corner the next day. While waiting for our refund (which to be fair did happen after 3-4 demands) another incoming guest was told he was overbooked and moved to 'sister' hotel 2 blocks down the street (the look on his face was priceless as the employee took his bag to help him to his room and left out the front door to walk down the street!). The third guest who arrived while we were waiting for a refund had a room - in the basement. So: I never saw the rooms - they may be delightful. But we had to speak to 3 separate people to get a refund processed for a room they could not provide us.

We stayed at this hotel for 4 nights in February of 2017. Room: The room was quite small, barely enough room for our luggage. (Two suitcases). Decent enough selection on the TV. The bathtub and shower was nice, hot water and good pressure on the water. The lighting in the bathroom was poor. Not sufficient for a lady to apply makeup. Bed and pillows are hard. Hotel in general: Looked nice enough, staff was pleasant to deal with. Stairs to all floors, so be prepared for a bit of excercise when going to your room. Breakfeast: Bad. They reeeally wanted you to buy extra breakfeast even when you had it included in your room. The included content wasn't good. Some dry bread for a toaster, a sub-par selection of topping, no warm food (eggs, bacon etc), some fruits and a selection of cereals. Location is good. 3-4 minutes walk and you'll find yourself on Oxford Street. Probably won't stay here again.

Stayed with 9 friends and absolutely loved the hotel! Service was good and rooms clean! Bathroom was amazing! 4 min from Primark on Oxford Street, location couldn't be better! Would definitely recommend this place for anyone who wants to be close to Oxford Street!! Close to the train station.

Stayed at Shaftesbury suits for 4 nights in November 16. Location of the hotell was excellent, 3-4 minute walk to the underground station at Marble Arch. Positive and helpful staff. Did not get the room we booked but got a new and bigger one after complaining. BUT: Very narrow and small reception area where the baggage was stored, looked quite messy. Breakfast is down the road in another hotel. Worst breakfast we have ever had, and the staff was terrible. Seemed to be disappointed when we did not wanted to order extra breakfast when ours was all ready included. The breakfast included pretty much nothing and one morning they did not even have bread. Terrible is the best word to describe it. We will not recommend this place, unless you want to live close the Oxford street etc. Would be more safe to stick to the bigger hotels where the food selection and facilities are better. Never again!

This was agreat place to stay - close to the Shops , Local Bars - yet quite enough to not know - there are no Lifts in the Suites - and what no one else had mentioned although we had Breakfast included we had to walk up the road for this - this is part of the Montcalm - the Breakfast was great - lots of choice - but something to bear in Mind - I mentioned it was our Anniversary and we got a Complimentary bottle of wine - Swan Towels on the Bed - vedry nice touch - would recommend it

Had one night in this hotel and was very pleased with it. Staff very welcoming at reception and we were updated to a Club class room too. Member of staff brought us up a complimentary bowl of fruit and bottle of water, nice touch. Marble Arch underground just five minutes walk. Superb breakfast at sister hotel, few minutes walk so no problem. Would recommend this hotel to anyone who is not disabled, as no lifts.

41 Great Cumberland Place London England

Hotel highlights

  • Walking distance to Marble Arch and Selfridges
  • Free in-room WiFi
  • Laundry facilities
  • 24-hour front desk

Located in Marylebone, The Shaftesbury Marble Arch Suites is within a 5-minute walk of Marble Arch and within 15 minutes of other popular attractions like Selfridges. This 15-room, 3-star hotel has in-room conveniences like minibars, coffee makers, and LCD TVs. Located centrally in London, it's also close to Buckingham Palace and Royal Albert Hall.


The Shaftesbury Marble Arch Suites's 15 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.

Property features

At The Shaftesbury Marble Arch Suites, guests have access to features like laundry facilities. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.

Room options

Club Double Room

Full 1 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Deluxe Triple Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 122 reviews